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Viewing 30 posts - 15,361 through 15,390 (of 66,092 total)
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  • in reply to: Product widget #1259523

    Hi,

    Thank you for the update.

    We tried to login to the site but it is asking for a verification code — code is sent to the email address. Please verify the account first, or provide another verified account so that we could check the site.

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    Hey MiguelOne,

    Thank you for the inquiry.

    The privacy modal requires the Lightbox Modal Window but for some reason the script that initialize this feature is not loading in the page made with the Thrive plugin. You may need to manually load or register the lightbox script for those pages. The lightbox script is inside the enfold\js\avia-snippet-lightbox.js file.

    Best regards,
    Ismael

    in reply to: Masonry Gallery questions #1259519

    Hi,

    Thank you for the inquiry.

    The theme is using the isotope script to control the layout of the masonry element, and according to the documentation the layout that you are after is not possible, at least not without adding customization to the script. The closest layout to the meow-test is the fitRows layout mode, but it requires that all images have the same height.

    // https://isotope.metafizzy.co/layout-modes/fitrows.html

    Another user of the script provided a custom modification to allow same height for the fitRows layout, but implementing something like this will require changes that are beyond the scope of support. You may need to hire a third party developer or contact our partner, Codeable.

    // https://github.com/metafizzy/isotope/issues/844

    Best regards,
    Ismael

    in reply to: Masonry Gallery questions #1259517

    Hi,

    Thank you for the inquiry.

    The theme is using the isotope script to control the layout of the masonry element, and according to the documentation the layout that you are after is not possible, at least not without adding customization to the script. The closest layout to the meow-test is the fitRows layout mode, but it requires that all images have the same height.

    // https://isotope.metafizzy.co/layout-modes/fitrows.html

    Another user of the script provided a custom modification to allow same height for the fitRows layout, but implementing something like this will require changes that are beyond the scope of support. You may need to hire a third party developer or contact our partner, Codeable.

    // https://github.com/metafizzy/isotope/issues/844

    Best regards,
    Ismael

    in reply to: Issue with Masonry on mobile #1259514

    Hey MarcusJeroch,

    Thank you for the inquiry.

    1.) Unfortunately, there is no way to jump from one gallery to another without clicking first an image that belongs to a certain set or gallery.

    2.) To completely disable the caption on mobile view, we could use the following css code.

    @media only screen and (max-width: 767px) {
      /* Add your Mobile Styles here */
      .avia_desktop .av-caption-on-hover .av-masonry-item-with-image.av-masonry-entry:hover .av-inner-masonry-content {
        display: none !important;
      }
    }
    

    Best regards,
    Ismael

    in reply to: How do I vertically align text in a text box? #1259512

    Hi,

    Thank you for the info.

    Did you place the image and the text block in separate column elements? Please try to edit the first column in the row, enable the Equal Height Columns in the Row Settings > Row Layout toggle, then set the Vertical Alignment from Top to Middle. That should center align the content of both columns vertically.

    Best regards,
    Ismael

    in reply to: no images of product variations are displayed #1259492

    Hi,

    Thank you for the inquiry.

    The default lightbox is not available in the Woocommerce 3.0 Gallery, so your client has to choose which gallery he prefer more. The 3.0 gallery also contains a lightbox or zoom in feature but it is not the same as the default one. Unfortunately, we will not be able to integrate the MagnificPopup lightbox script with the 3.0 gallery.

    Best regards,
    Ismael

    Hi,

    Thank you for following up.

    Did you adjust the Product Gallery settings in the main language(German)? Please note that the each language has its own theme options, so you have to adjust the settings on both language.

    Best regards,
    Ismael

    in reply to: Delete Tab Titel in URL #1259490

    Hey emilconsor,

    Thank you for the inquiry.

    This is not possible because the script relies on the anchor in order to open the corresponding tab. You should find the tab script in the enfold\config-templatebuilder\avia-shortcodes\tabs\tabs.js file.

    Best regards,
    Ismael

    in reply to: Problem with double click to start horizontal gallery #1259488

    Hi,

    Thank you for the info.

    It is actually working as expected but you do not see the active item because the image zoom effect is disabled. It looks like it only starts on the third click because it goes through the first and second items, and only slides when the third item is active. We recommend enabling the zoom effect by setting the Styling > Active Image Style to the second option.

    Best regards,
    Ismael

    in reply to: Plugin conflict with slick menu pro #1259487

    Hi,

    Thank you for the inquiry.

    You might have to disable or deregister the avia-megamenu script and the avia_hamburger_menu function inside the js > avia.js file to get rid of the unwanted menu behavior. These scripts create the mega menu and switches the default menu to the mobile menu version.

    // https://developer.wordpress.org/reference/functions/wp_deregister_script/

    Best regards,
    Ismael

    in reply to: woobewoo Product Filter #1259485

    Hey dhuibh,

    Thank you for the inquiry.

    Where can we see the issue? You may need to provide a direct link to the actual page where the shortcodes are used so that we could check the layout problem. However, please note that we do not provide support for third party plugins as stated on our support policy. Please keep in touch with the plugin developers for additional assistance.

    Best regards,
    Ismael

    in reply to: Cookie Consent: Custom essential cookies #1259484

    Hey brandreach_at,

    Thank you for the inquiry.

    The script above seems to be working properly. The toggles are correctly disabled on page load and the PHPSESSID is grayed out. Is that how it supposed to work?

    You might also have to change the class attribute of the parent div container of the input element or checkbox from av-cookie-save-unchecked to av-cookie-save-checked.

    Best regards,
    Ismael

    in reply to: Customer recommendation #1259482

    Hi,

    Could you provide a screenshot of the layout that you have in mind for the heading and the text block? Right now the special heading elements covers the text block, but you could adjust the z-index property if you would like to place the headline under the text block.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: portfolio grid and permalinks #1259481

    Hey!

    Thank you for the info.

    Some of the portfolio items have a custom link or are set to redirect to an external URL. Please check the portfolio items’ Additional Portfolio Settings > Overwrite Portfolio Link setting. This should be set to Use default setting if you want to remove or disable the custom link.

    Best regards,
    Ismael

    in reply to: music player start from beginning #1259478

    Hi,

    Sorry for the delay. Is it only happening on playlists with only one item? Have you tried replacing those with the audio shortcode? Please check the following documentation for more info.

    // https://wordpress.org/support/article/audio-shortcode/

    Best regards,
    Ismael

    Hey manyfl2or,

    This is nice. It will surely help a lot of users. Thank you for sharing.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    What if showing the Add to Cart button just below the thumbnail picture?

    The image is actually inside the link container, so adding the add to cart link will still require a custom script that could detect a mouse click and that is able to recognize that the user or visitors actually clicked on the add to cart button.

    We tried to check the dashboard again but the server is unavailable, and the front end shows a maintenance mode page.

    Best regards,
    Ismael

    Hi,

    Thank you for following up.

    Is there a way to block those? I knew of a way in the past, but YouTube blocked that.

    Youtube removed the rel parameter which should remove the related content at the end of the video even though they are well aware that the videos are often times used as backgrounds, which might mean that they are discouraging developers or designers to use videos that way and of course to encourage users to view more related contnet. But they keep the modestbranding parameter which removes the Youtube logo.

    // https://developers.google.com/youtube/player_parameters#modestbranding

    For now, you might have to look for alternatives or hire a third party developer to add a new video platform or a custom video element in the builder.

    Best regards,
    Ismael

    in reply to: menu and tab section #1259154

    Hi,

    Great! Glad it is working. Please do not hesitate to open a new thread if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Custom image size cropping #1259152

    Hi,

    Thank you for for following up.

    Is it possible to give the image name another addition like header-intro-1920×700-leftright or something like that?

    You will have to register another thumbnail for the other image with a different crop position.

    Best regards,
    Ismael

    in reply to: Ajax Search Search WP doesn´t work #1259151

    Hi,

    Thank you for the update.

    We adjusted the searchwp function for the AJAX search a bit and it is now working as it should.

    // **********************************************************************//
    // Search WP integration                                                 */
    // **********************************************************************//
    add_filter( 'avf_ajax_search_function', 'avia_init_searchwp', 10, 4 );
    
    function avia_init_searchwp( $function_name, $search_query, $search_parameters, $defaults ) {
    	$function_name = class_exists( 'SearchWP' ) ? 'avia_searchwp_search' : $function_name;
    	return $function_name;
    }
    
    function avia_searchwp_search( $search_query, $search_parameters, $defaults ) {
    	$searchwp = SearchWP::instance();
    	$engine_name = 'default'; // you can swap in your Supplemental Search Engine name
    	$search_string = isset( $search_query['s'] ) ? sanitize_text_field( urldecode( $search_query['s'] ) ) : '';
    
    	// limit the results to 5
    	function avia_searchwp_search_num_results() {
    		return 5;
    	}
    	add_filter( 'searchwp_posts_per_page', 'avia_searchwp_search_num_results' );
    
    	$posts = $searchwp->search( $engine_name, $search_string );
    	return $posts;
    }
    

    Best regards,
    Ismael

    in reply to: Enfold Photo Gallery Thumbnail Issue #1259147

    Hi,

    Thank you for the info.

    Did you purge the cache or remove the browser history before checking the page? Please post the login details in the private field so that we could check the issue further.

    Best regards,
    Ismael

    Hi,

    When I choose for example Portfolio 495 x 400, all the miniatures are shown in that size, even if my images I set in the Media Library are all different sizes.

    That is how selecting a thumbnail is supposed to work, so it is actually recommended to upload images with the same size. Another solution is to use the original image and show it as is, or register another thumbnail or size as you see fit and use it instead.

    // https://developer.wordpress.org/reference/functions/add_image_size/
    // https://developer.wordpress.org/reference/hooks/image_size_names_choose/

    You can use the add+image_size function to register your own thumbnail or image size, and the filter image_size_names_choose should allow you to include the new thumbnail or image size in the image list so that they can be selected later on.

    Best regards,
    Ismael

    in reply to: Yoast not adding page number to home pagination title #1259145

    Hi,

    This is still not working — login info is incorrect. Please try to contact the plugin developers because this is definitely not an issue with the theme. As we mentioned above, the theme calls in the av_theme_slug_render_title and the avia_set_title_tag functions to set the title of the page using the wp_title function and nothing else, so disabling those functions should allow the plugin to render the title as it deems fit.

    Thank you for your understanding.

    Best regards,
    Ismael

    Hi,

    Thank you for the info.

    As we mentioned above, the filter widget will only work on the base shop page and the default product archive pages. The widget will not work on pages without any products or pages with the Product Grid element. For further assistance, please try to contact the plugin developers.

    Best regards,
    Ismael

    in reply to: Spam Mails #1259142

    Hi,

    @sthurbertus: They probably created a script that is able to inject values to the default captcha and fake input fields which is a simple form of honeypot. To further protect the site, we recommend installing a security plugin, or using a different contact form with more security features.


    @Blatze
    : Google will not be able to gather or save any data when the scripts are blocked, so setting the Default Cookie Behavior to the third or fourth option should be compliant enough with the DSGVO policy.

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    What do you mean by manual linking approach? Did you purge the cache after doing the modification? Please create a clone or a staging version of the site so that we could inspect the issue further. Post the site details in the private field.

    Best regards,
    Ismael

    in reply to: Layer Slider not reponsive #1259115

    Hi,

    Thank you for the info.

    We set the Slider Settings > Layout > Slider type & Dimensions to Full Size and adjusted the Mode to Hero Scene so that the slider responds on browser resize. This might limit the height of the slider to the maximum height of the browser viewport.

    Best regards,
    Ismael

    in reply to: Internet Explorer #1259114

    Hi,

    Thank you for the update.

    It seems to be an issue with the element positioning. Please try to use this css code to adjust the style of the checkbox label on IE browsers.

    
    .avia-msie .avia_ajax_form.av-form-labels-hidden label.input_checkbox_label {
        position: relative;
        top: 0px;
        left: 0px;
    }
    
    

    Best regards,
    Ismael

Viewing 30 posts - 15,361 through 15,390 (of 66,092 total)