Hey webraven,

Thank you for the inquiry.

We have noticed that the footer.php and header.php files have been modified in the child theme. Please make sure to update those files with the latest versions from the parent theme, and let us know the result.

Best regards,
Ismael

Hi,

We’ll keep the thread open. Please let us know the result.

Best regards,
Ismael

Hey ThorstenFB,

Thank you for the inquiry.

Try to add this code to the functions.php file to re-apply the target attribute to the loaded portfolio items.

add_action('wp_footer', function () {
    ?>
    <script>
        jQuery(function ($) {

            function applyMasonryTargetBlank() {
                setTimeout(function () {
                    $('.av-masonry-entry a').attr('target', '_blank');
                }, 500);
            }

            applyMasonryTargetBlank();

            $(window).on('debouncedresize', function () {
                applyMasonryTargetBlank();
            });

        });
    </script>
    <?php
}, 9999);

Best regards,
Ismael

Hi,

Thank you for the inquiry.

Did you toggle the visibility of the image elements using Advanced > Responsive > Element Visibility settings? If you need to exclude the image from the lightbox, you may need to create a duplicate of the entire section — one for desktop and another for smaller screens.

Best regards,
Ismael

Hi,

Thank you for the update.

Yes, you can enable the Content > Toggles > Use as FAQ Page (SEO improvement) option for the Accordion element to automatically add the FAQ Page schema. Please check this screenshot for reference.

Let us know if you need more info.

Best regards,
Ismael

Hey w-coats,

Thank you for the inquiry.

The theme should be compatible with PHP 8.4 or higher and the latest version of WordPress. If you encounter any issues, please feel free to open another thread here in the forum so we can help out.

Best regards,
Ismael

Hey Tanja,

Thank you for the inquiry.

The Yoast SEO FAQ block is only compatible with the Block Editor. If you need to create a FAQ section on the page, please try to use the Accordion or Tab element instead.

Best regards,
Ismael

Hi,

To grant access, please provide your public IP or the range of your Public IPs.

Unfortunately, we don’t provide that information here. Please temporarily disable the IP restriction or follow the steps below:

1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
3. Click on “Create New” to generate a temporary login.
4. Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
5. Click “Submit” to create the temporary account.
6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.

If you have any further questions or concerns, please let us know.

Best regards,
Ismael

Hi,

Thank you for the clarification.

For the logo gallery, please try this css code:

@media only screen and (max-width: 767px) {

  /* Add your Mobile Styles here */
  #top .avia-gallery.av-mjabjuis-f54f34654bc47b429b2e48aacd63c8d1 .avia-gallery-thumb a {
    width: 100%;
  }
}

Let us know how it goes.

Best regards,
Ismael

Hey ThorstenFB,

Thank you for the inquiry.

The gallery seems to be responsive when we checked it on smaller screens (see private field).

Would you mind providing a screenshot of the issue? You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot. Here are the steps to follow:

1.) Visit the website of your chosen platform, such as Savvyify, ImgBB, PostImages or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

Best regards,
Ismael

Hi,

Thank you for the update.

For the product page, try to add the solution provided in this thread: https://kriesi.at/support/topic/enfold-sidebar-on-single-product-pages/#post-1162484

And for the home page, make sure to adjust Layout > Sidebar Settings.

Let us know the result.

Best regards,
Ismael

Hey blaircomm1,

Thank you for the inquiry.

Try adding this css code to move the social icons to the very bottom of the left sidebar/header.

.html_header_sidebar #header .container .inner-container {
    height: 100vh;
}

.html_header_sidebar #header .av-sidebar-social-container {
    position: absolute;
    clear: both;
    overflow: hidden;
    bottom: 34px;
}

Best regards,
Ismael

Hey jimmiemoreland,

Thank you for the inquiry.

Have you tried setting up an SMTP plugin or adjusting the “from” address? Please check the link below for more information on troubleshooting issues with the contact form.

— https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Ismael

Hi,

We modified config-templatebuilder/avia-template-builder/php/base-classes/class-modal-elements.php and temporarily deactivated the block of code related to the icon fonts, and this seems to have fixed the issue. We’ll keep this modification in place for now so the site remains editable.

We’ll let you know once we figure out the issue.

Best regards,
Ismael

Hey Akhurst,

Thank you for the inquiry.

To display a sidebar on the product category pages, make sure the Enfold > Sidebar Settings > Sidebar on Archive Pages is enabled. You can then place the widgets in the Displayed Everywhere widget area. If you need to further control the visibility of these widgets, try to use any of these plugins.

— https://wordpress.org/plugins/widget-options/
— https://wordpress.com/plugins/if-widget

Let us know if you need more info.

Best regards,
Ismael