Hey Tanja,

Thank you for the inquiry.

The Yoast SEO FAQ block is only compatible with the Block Editor. If you need to create a FAQ section on the page, please try to use the Accordion or Tab element instead.

Best regards,
Ismael

Hi,

To grant access, please provide your public IP or the range of your Public IPs.

Unfortunately, we don’t provide that information here. Please temporarily disable the IP restriction or follow the steps below:

1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
3. Click on “Create New” to generate a temporary login.
4. Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
5. Click “Submit” to create the temporary account.
6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.

If you have any further questions or concerns, please let us know.

Best regards,
Ismael

Hi,

Thank you for the clarification.

For the logo gallery, please try this css code:

@media only screen and (max-width: 767px) {

  /* Add your Mobile Styles here */
  #top .avia-gallery.av-mjabjuis-f54f34654bc47b429b2e48aacd63c8d1 .avia-gallery-thumb a {
    width: 100%;
  }
}

Let us know how it goes.

Best regards,
Ismael

Hey ThorstenFB,

Thank you for the inquiry.

The gallery seems to be responsive when we checked it on smaller screens (see private field).

Would you mind providing a screenshot of the issue? You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot. Here are the steps to follow:

1.) Visit the website of your chosen platform, such as Savvyify, ImgBB, PostImages or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

Best regards,
Ismael

Hi,

Thank you for the update.

For the product page, try to add the solution provided in this thread: https://kriesi.at/support/topic/enfold-sidebar-on-single-product-pages/#post-1162484

And for the home page, make sure to adjust Layout > Sidebar Settings.

Let us know the result.

Best regards,
Ismael

Hey blaircomm1,

Thank you for the inquiry.

Try adding this css code to move the social icons to the very bottom of the left sidebar/header.

.html_header_sidebar #header .container .inner-container {
    height: 100vh;
}

.html_header_sidebar #header .av-sidebar-social-container {
    position: absolute;
    clear: both;
    overflow: hidden;
    bottom: 34px;
}

Best regards,
Ismael

Hey jimmiemoreland,

Thank you for the inquiry.

Have you tried setting up an SMTP plugin or adjusting the “from” address? Please check the link below for more information on troubleshooting issues with the contact form.

— https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Ismael

Hi,

We modified config-templatebuilder/avia-template-builder/php/base-classes/class-modal-elements.php and temporarily deactivated the block of code related to the icon fonts, and this seems to have fixed the issue. We’ll keep this modification in place for now so the site remains editable.

We’ll let you know once we figure out the issue.

Best regards,
Ismael

Hey Akhurst,

Thank you for the inquiry.

To display a sidebar on the product category pages, make sure the Enfold > Sidebar Settings > Sidebar on Archive Pages is enabled. You can then place the widgets in the Displayed Everywhere widget area. If you need to further control the visibility of these widgets, try to use any of these plugins.

— https://wordpress.org/plugins/widget-options/
— https://wordpress.com/plugins/if-widget

Let us know if you need more info.

Best regards,
Ismael

Hi,

Thank you for the update.

We have checked the site for a while but haven’t been able to identify the cause of the issue yet. We’ll review it again and let you know as soon as we find anything. In the meantime, please try to move the site to another staging environment so you can continue building it.

Thank you for your patience.

Happy holidays.

Best regards,
Ismael

Hey jodys1976,

Thank you for the inquiry.

We can see the favicon correctly when we checked and according to these sites, the site contains a favicon.

— https://realfavicongenerator.net/favicon-checker
— https://practicalprogrammatic.com/tools/favicon-checker

Best regards,
Ismael

Hi,

Is the plugin working? We’re not able to view the screenshot for some reason. Please try to use freeimage.host instead. If you can provide the login details in the private field, we’ll check the widgets further.

Best regards,
Ismael

Hi,

Thank you for the update.

The login token link just redirects to the wp login page. Is there an actual account we can use to log in to the site? When we try to edit a button in the builder, we receive an internal server error, which is likely due to exhausted memory mentioned above. Unfortunately, we are not yet sure why this error still occurs even though the memory limit has already been increased.

Best regards,
Ismael

Hi,

Thank you for the details.

We reset the WP_MEMORY_LIMIT and WP_MAX_MEMORY_LIMIT to 1024M and it seems to have worked as expected. But when we try to edit an element in the builder, we now receive a “not logged in” error. We are not sure whether the login token has expired or if this is a different issue. Please generate a new login or wtlwp token.

We are still seeing the same error in the logs.

PHP Fatal error: Allowed memory size of 536870912 bytes exhausted

We recommend reaching out to your hosting provider for additional assistance.

Best regards,
Ismael

Hi!

Great! Glad to know this has been resolved. Have a nice day.

Regards,
Ismael