Hey jhieronimus,

Thank you for the inquiry.

The site is asking for another authentication, probably the htaccess. Please include the htaccess authentication in the private field so that we can login and check the site.

You can adjust the style of the burger menu in the Enfold > Main Menu > Burger/Mobile Menu panel. Set the Menu Overlay Style to minimal or the third option if you want to remove the lines.

Best regards,
Ismael

Hey JanBierhof,

Thank you for the inquiry.

We get this error whenever we try to change the name.

Error: Vul uw naam en bericht in AUB.
Klik hier om terug te gaan

You may need to contact the script or plugin authors for more info regarding the chat box issue. Please note that support for third party scripts and plugins are limited. Please check the following link.

// https://kriesi.at/support/register/#av_section_2

Best regards,
Ismael

Hey digitalprint2222,

Thank you for the inquiry.

Would you like to set a post or a gallery item as sticky? Having sticky items in the query is possible, but it may not work if the orderby parameter is set to random.

// https://kriesi.at/support/topic/sticky-posts-not-displaying-forst/#post-1230187

Best regards,
Ismael

Hi,

How do you know that the changes are not visible to the “public”? Have you tried checking the site on incognito mode after making any changes?

We temporarily disabled the Enfold > Performance > File Compression settings to make sure that any changes to the stylesheets are visible to the page. To test it, we added this css code in the Quick CSS field and see if the changes will be immediately visible in the home page.

#footer {
    display: none;
}

The css code above hid the footer container immediately after refreshing the page, but we had to make sure that the cache is disabled. We also did a hard refresh. We then removed the css code again and the changes reflected immediately, the footer container displayed back.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

The background of the video is now black. Did you manage to change it? Regarding the loading icon or overlay, try to use this css rule in the Quick CSS field.

.mejs-overlay-loading {
    display: none !important;
}

Best regards,
Ismael

Hi,

This is possible but you have to add the option directly in the enfold/config-templatebuilder/avia-shortcodes/google_maps/google_maps.php file. Look for this code around line 531.

	array(
							'name' 	=> __( 'Custom Map Marker Image Size', 'avia_framework' ),
							'desc' 	=> __( 'How big should the marker image be displayed in height and width.', 'avia_framework' ),
							'id' 	=> 'imagesize',
							'type' 	=> 'select',
							'std' 	=> '40',
							'required' 	=> array( 'marker', 'not', '' ),
							'subtype' => array(
												__( '20px * 20px', 'avia_framework' )	=> '20',
												__( '30px * 30px', 'avia_framework' )	=> '30',
												__( '40px * 40px', 'avia_framework' )	=> '40',
												__( '50px * 50px', 'avia_framework' )	=> '50',
												__( '60px * 60px', 'avia_framework' )	=> '60',
												__( '70px * 70px', 'avia_framework' )	=> '70',
												__( '80px * 80px', 'avia_framework' )	=> '80',
											),
						)

Best regards,
Ismael

Hi,

Please provide a login token by using the plugin mentioned below or by doing the following steps.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use wordpress@kriesi.at ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When the issue is fixed, you can always remove the plugin!

If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field. You can use the email wordpress@kriesi.at. But please note that we do not have access to this email, so make sure to generate the password on registration.

Best regards,
Ismael

Hi,

Thank you for the update.

It is not working correctly because you have added another link inside the icon grid item content.

<a href="#">Weiter zum Resilienz Online Kurs</a>

This breaks the layout of the grid item because the parent link or container is being closed prematurely. Link for an item should be specified or selected in the Erweitert > Titel Link? settings.

Best regards,
Ismael

Hey profil77,

Thank you for the inquiry.

The filter in the previous thread should allow br tags in the excerpt. If you want to allow both versions of the br tags, the one that is self-closing and the other version, try to replace the filter with this one.

https://pastebin.com/UthjCMmX

If this is not working, please provide the link to the search results page so that we can check it further.

Best regards,
Ismael

Hi,

Thank you for the inquiry.

Did you set the Styling > Grid Settings > Portfolio Grid Image Size settings to the second option? Please try to set it back to the first option or make sure to select a thumbnail with cropping enabled such as the masonry element thumbnail.

Best regards,
Ismael

Hi,

Awesome. Good to know that you have found the appropriate privacy option. Please feel free to open another thread if you have further questions.

Have a nice day.

Best regards,
Ismael

Hi,

Glad to know that this is now working correctly. Please do not hesitate to open another if you need anything else.

Have a nice day,

Best regards,
Ismael

Hey Maik,

Thank you for the inquiry.

The umlauts seems to be displaying properly on our end. Please check the screenshot below.

Screenshot: https://postimg.cc/1npb0dWt

In the actual link, the umlaut characters have to be converted for the anchors to work correctly.

Best regards,
Ismael

Hi,

We could immediately fix it by removing the duplicated navigation as previously suggested. As you can see in the first screenshot above, the anchor lands perfectly in the right spot. This is the page with the single navigation or without the duplicate. Unfortunately, we are not yet sure why it is not working when the duplicate is present.

Best regards,
Ismael

Hi,

Yes, unfortunately, this will get overwritten on update. Unfortunately, we cannot find a way to override the current action hook that is attached to the privacy class in the functions.php file. This is also why we recommended the first solution.

Why do you need the script in the footer anyway? It should work fine in the head tag and should not incur any performance overhead.

Best regards,
Ismael