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Viewing 30 posts - 13,711 through 13,740 (of 66,017 total)
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  • in reply to: Issues with CSS #1295716

    Hey Frank,

    Thank you for the inquiry.

    The css media query is working properly on our end. Please check the screenshot below.

    Screenshot: https://imgur.com/BelvocZ

    Screen width in the screenshot is 400px.

    Best regards,
    Ismael

    Hey gregcarrollLMG,

    Thank you for the inquiry.

    It is possible before by using the showinfo parameter and by setting it to 0 or false, but that parameter was removed. Please check the documentation for more info about the deprecation notice.

    // https://developers.google.com/youtube/player_parameters#october-13,-2020

    Best regards,
    Ismael

    in reply to: oop-up contact form #1295712

    Hi,

    Alright. We modified the functions.php file via FTP and replace wp_head with wp_footer hook as suggested above. There are also some invalid syntax in the file but we already corrected those. The popup is now working correctly but for some reason, it has no background. Did you remove it?

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Product review doesn't show #1295711

    Hi,

    Thank you for the update.

    The review element works properly on our end, with or without a product review.

    // https://imgur.com/qXo2ind

    Please make sure that comments are also open or allowed in the Settings > Discussions.

    Best regards,
    Ismael

    in reply to: Sidebar does not show content #1295706

    Hi,

    We found a jQuery error in the console, which is generated from a WOOF script.

    Uncaught ReferenceError: jQuery is not defined
        at (index):278
    

    You may need to reload an old version of jQuery using this plugin.

    // https://wordpress.org/plugins/enable-jquery-migrate-helper/

    After the installation, go to the plugin’s panel, and set the jQuery version to “legacy”.

    Best regards,
    Ismael

    in reply to: Left sidebar on single shoppage Enfold #1295704

    Hey!

    Thank you for the update.

    For some reason, the forum breaks this code into two different lines, which creates the error.

    echo "</div>
    ";
    

    We corrected it above. Please try the snippet again.

    Best regards,
    Ismael

    in reply to: Color Section – Cannot Edit or Save Background Image #1295703

    Hi,

    There seems to be an issue with the core WP scripts when we edit a page using the ALB.

    Uncaught SyntaxError: Invalid or unexpected token
    load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.7.1:5 JQMIGRATE: Migrate is installed, version 3.3.2
    

    To properly debug it, please set these constants in the wp-config.php file.

    
    define("DEBUG", true);
    define("WP_DEBUG_DISPLAY", true);
    define("CONCATENATE_SCRIPTS", false);
    define("COMPRESS_SCRIPTS", false);
    define("COMPRESS_CSS", false);
    

    The background image is being saved properly, but it does not show in the front end because the URL is incorrect. (see private field)

    Do you have any idea why the URL is converted to that pattern? And what is the /tp1/ path?

    Best regards,
    Ismael

    in reply to: mismo tamaño de las imagenes en "grid row" #1295695

    Hi,

    Thank you for the update.

    In the charter page, the right image (1280x719px) is smaller than the left (1280x720px) by 1px, and it looks like a plugin is resizing it or adding a resize parameter in the image URL. Did you install an image optimization plugin?

    Best regards,
    Ismael

    in reply to: Wrong logo on mobile and some desktop pages #1295692

    Hi,

    For some reason, the logo filter only works in the archives page. Please try to install this plugin to enhance the wp_is_mobile function.

    // https://wordpress.org/plugins/tinywp-mobile-detect/

    You can also try this script.

    // change logo on mobile view
    add_action('wp_footer', 'ava_mobile_logo');
    function ava_mobile_logo() {
    ?>
    <script>
    (function($){
        var isMobile = false; 
        
        if(/(android|bb\d+|meego).+mobile|avantgo|bada\/|blackberry|blazer|compal|elaine|fennec|hiptop|iemobile|ip(hone|od)|ipad|iris|kindle|Android|Silk|lge |maemo|midp|mmp|netfront|opera m(ob|in)i|palm( os)?|phone|p(ixi|re)\/|plucker|pocket|psp|series(4|6)0|symbian|treo|up\.(browser|link)|vodafone|wap|windows (ce|phone)|xda|xiino/i.test(navigator.userAgent) 
            || /1207|6310|6590|3gso|4thp|50[1-6]i|770s|802s|a wa|abac|ac(er|oo|s\-)|ai(ko|rn)|al(av|ca|co)|amoi|an(ex|ny|yw)|aptu|ar(ch|go)|as(te|us)|attw|au(di|\-m|r |s )|avan|be(ck|ll|nq)|bi(lb|rd)|bl(ac|az)|br(e|v)w|bumb|bw\-(n|u)|c55\/|capi|ccwa|cdm\-|cell|chtm|cldc|cmd\-|co(mp|nd)|craw|da(it|ll|ng)|dbte|dc\-s|devi|dica|dmob|do(c|p)o|ds(12|\-d)|el(49|ai)|em(l2|ul)|er(ic|k0)|esl8|ez([4-7]0|os|wa|ze)|fetc|fly(\-|_)|g1 u|g560|gene|gf\-5|g\-mo|go(\.w|od)|gr(ad|un)|haie|hcit|hd\-(m|p|t)|hei\-|hi(pt|ta)|hp( i|ip)|hs\-c|ht(c(\-| |_|a|g|p|s|t)|tp)|hu(aw|tc)|i\-(20|go|ma)|i230|iac( |\-|\/)|ibro|idea|ig01|ikom|im1k|inno|ipaq|iris|ja(t|v)a|jbro|jemu|jigs|kddi|keji|kgt( |\/)|klon|kpt |kwc\-|kyo(c|k)|le(no|xi)|lg( g|\/(k|l|u)|50|54|\-[a-w])|libw|lynx|m1\-w|m3ga|m50\/|ma(te|ui|xo)|mc(01|21|ca)|m\-cr|me(rc|ri)|mi(o8|oa|ts)|mmef|mo(01|02|bi|de|do|t(\-| |o|v)|zz)|mt(50|p1|v )|mwbp|mywa|n10[0-2]|n20[2-3]|n30(0|2)|n50(0|2|5)|n7(0(0|1)|10)|ne((c|m)\-|on|tf|wf|wg|wt)|nok(6|i)|nzph|o2im|op(ti|wv)|oran|owg1|p800|pan(a|d|t)|pdxg|pg(13|\-([1-8]|c))|phil|pire|pl(ay|uc)|pn\-2|po(ck|rt|se)|prox|psio|pt\-g|qa\-a|qc(07|12|21|32|60|\-[2-7]|i\-)|qtek|r380|r600|raks|rim9|ro(ve|zo)|s55\/|sa(ge|ma|mm|ms|ny|va)|sc(01|h\-|oo|p\-)|sdk\/|se(c(\-|0|1)|47|mc|nd|ri)|sgh\-|shar|sie(\-|m)|sk\-0|sl(45|id)|sm(al|ar|b3|it|t5)|so(ft|ny)|sp(01|h\-|v\-|v )|sy(01|mb)|t2(18|50)|t6(00|10|18)|ta(gt|lk)|tcl\-|tdg\-|tel(i|m)|tim\-|t\-mo|to(pl|sh)|ts(70|m\-|m3|m5)|tx\-9|up(\.b|g1|si)|utst|v400|v750|veri|vi(rg|te)|vk(40|5[0-3]|\-v)|vm40|voda|vulc|vx(52|53|60|61|70|80|81|83|85|98)|w3c(\-| )|webc|whit|wi(g |nc|nw)|wmlb|wonu|x700|yas\-|your|zeto|zte\-/i.test(navigator.userAgent.substr(0,4))) { 
            isMobile = true;
        }
    
        if( isMobile ) {
            $('.logo img').attr('src', 'MOBILE LOGO IMAGE URL HERE')
        }
    })(jQuery);
    </script>
    <?php
    }
    

    Just replace “MOBILE LOGO IMAGE URL HERE” with the actual image URL.

    Best regards,
    Ismael

    in reply to: Logo Centered split menu is not responsive #1295690

    Hi,

    2.) What is the actual size of the logo image that was uploaded? You may need to re-select it from the Theme Options, and make sure to select the full size and not the thumbnail version of the logo image.

    Best regards,
    Ismael

    in reply to: ALB does not work with User Role Editor #1295688

    Hi,

    1: This is proofable not true for pages. It might be true for ALB but then it it is a bad thing (see #2).

    By “edit the pages”, I meant “edit the page using the ALB”. I thought that was implied since we are discussing user roles or permissions for the advance layout builder.

    Did you activate the Layout Builder > Lock advanced layout builder option?

    This removes the ability to move or delete existing template builder elements, or add new ones, for everyone who is not an administrator. The content of an existing element can still be changed by everyone who can edit that entry.

    What happens when you use a default editor account?

    Related thread: https://kriesi.at/support/topic/unlock-lock-advanced-layout-builder-for-editor/#post-858672

    Best regards,
    Ismael

    Hi,

    Looks like the tool fetch the name from the headline element such h1, h2 or any element with the itemprop=”headline” attribute, or from the title element in the head tag. However, according to the structured data documentation, FAQPage does not require a headline, name or title attribute and it does not provide anyway to do so, same as with Breadcrumb element.

    // https://developers.google.com/search/docs/data-types/faqpage#faq-page

    You can actually test the example given in the documentation, and it will still return an unnamed entry.

    // https://search.google.com/test/rich-results?utm_campaign=devsite&utm_medium=microdata&utm_source=faq-page&id=n1WNaQgaitBkOTZE-3F-kw

    Best regards,
    Ismael

    Hi,

    It is not full width as the product category

    What do you mean? Are you trying to implement a banner style title container in the shop page same as in the category or archive pages? If that is the case, then go to the Enfold > Shop Options panel, then enable the Main Shop Page Banner option.

    Thank you for your patience.

    Best regards,
    Ismael

    Hi,

    You cant use Src Set with background image CSS though?

    Not unless we implemented adding an actual image element as background as we discussed above.

    Best regards,
    Ismael

    in reply to: Masonry Blog not as expected #1295680

    Hi,

    Thank you for the info.

    The Excerpt box is actually disabled, so we enabled it from the Screen Options and added a short text in the field. (see private field)

    You should now see the text “This is an excerpt” under the first post in the blog overview page.

    Best regards,
    Ismael

    Hi,

    A site backup should be fine. Did you create a backup before? The previous backups might contain a working version of your site with the child theme still intact.

    The styles are gone because the child theme’s style.css file is empty, so it is not pointing to the correct database entry, which contains the theme options and styles. Hopefully, adding the child theme code template that we suggested above will bring back the previous styles. Did someone else access the site and edit that file?

    Please open another thread for the token inquiry. You can also learn more about it in the following documentation.

    // https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Ismael

    in reply to: CSS font style not transferred to mobile display #1295672

    Hi,

    Thank you for following up.

    It is not working properly because the font format is .otf. You can actually confirm it by checking the wp-content/uploads/avia_fonts/bergen folder. It will be empty.

    Please try to download the .ttf versions of the font files, then upload the font set again.

    Best regards,
    Ismael

    in reply to: Cookies Button Google Analytics #1295668

    Hi,

    Thank you for the screenshot.

    Have you tried deleting it manually before? It is possible that the ga cookie is already in the browser’s local storage before you configured the privacy options. Please note that the theme will not delete the cookie automatically, so you will have to manually delete it this time. The cookie should not be added again, unless you or the user enable it from the privacy popup.

    Best regards,
    Ismael

    in reply to: Language flag icons in menu are not aligned with text #1295665

    Hi,

    Thank you for the update.

    1.) You can check it through the browser inspector. Please check the screenshot below showing the ID of the flag menu items on EN version.

    // https://imgur.com/Ll9MY9F

    2.) Make sure that the selected home or front page in Theme Options > Startseiten-Einstellungen settings is from the correct language.

    Best regards,
    Ismael

    Hey sky19er,

    Thank you for the inquiry.

    Have you tried adding the no-scroll class attribute to the menu item? This should prevent the smooth scroll function from running when the anchor is clicked.

    Best regards,
    Ismael

    in reply to: CLS (Content Layout Shift) Troubleshooting help please #1295545

    Hi,

    No problem. And I agree, upgrading the hosting plan is probably the best next step to improve the initial response time. Other metrics should follow once the site is on a better server.

    Please feel free to open another thread if you need anything else. We will close this one for now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: oop-up contact form #1295541

    Hi,

    Thank you for the info.

    We tried to modify the functions.php file but found it empty. Where did you add the snippet or the script?

    Screenshot: https://imgur.com/PJX9uAz

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The latest version of the theme is not available in your installation. Please download it from your Themeforest account and upload it via FTP so that we can activate it when necessary. You may need to rename the theme folder temporarily.

    Have you tried disabling the Performance > File Compression settings after updating the theme? Purging the cache and disabling the minification settings temporarily should also help.

    IMPORTANT: Please do not forget to create a site backup or a restore point before uploading the latest version.

    Best regards,
    Ismael

    Hey fabienneRedUmb,

    Thank you for the inquiry.

    The theme automatically crops the post thumbnail or the featured image to 845x321px, but it can be adjusted if necessary. Please install the following plugin, activate it, go to the Settings > Media panel, look for the entry_with_sidebar thumbnail and adjust its size. Regenerate the thumbnails after the adjustment.

    // https://wordpress.org/plugins/simple-image-sizes/

    Best regards,
    Ismael

    in reply to: Shortcode in footer menu? #1295532

    Hey TF_Photography,

    Thank you for the inquiry.

    Are you trying to use the shortcode as the title of a menu item? Please provide the site URL or a link to the page where we can see the shortcode link.

    What is supposed to be the output of the borlabs-cookie shortcode?

    Best regards,
    Ismael

    in reply to: Responsive Problem #1295527

    Hi,

    You are very welcome! Please feel free to open another thread if you need anything else. We will close this ticket now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: WPML and contact form #1295526

    Hey Zaccc,

    Thank you for the inquiry.

    We checked the EN version of the contact form and it looks exactly the same as in the original language. Is this fixed? If not, please provide a screenshot of the layout issue using imgur or dropbox.

    Best regards,
    Ismael

    in reply to: Sidebar does not show content #1295522

    Hey DouPaule,

    Thank you for the inquiry.

    The filter widgets from the plugin only work on the base shop page and the default product archive pages. It is not compatible with the the product grid element, unfortunately. To make it work, you have to set the page as the default or base shop page in the Woocommerce > Settings panel.

    Best regards,
    Ismael

    in reply to: Right Sidebar background to screen edge #1295438

    Hey Thumphreys,

    Thank you for the inquiry.

    Try to use this css code in the Quick CSS field to create a new container with a background inside the sidebar.

    #top #main .sidebar:before {
        content: '';
        display: block;
        width: 500px;
        height: 400vh;
        position: absolute;
        top: 0;
        left: 0;
        background-color: #00000008;
    }
    
    #top #main .sidebar {
        float: left;
        overflow: unset;
        width: 25%;
    }

    You may need to remove this css to get rid of the background overlay.

    #top #main .sidebar {
        background-color: #00000008;
    }
    

    Best regards,
    Ismael

    Hi,

    Thank you for the info.

    Would you mind disabling the server cache? The modifications are not taking effect in the front end, even after we purge the cache. Please include the FTP details in the private field as well.

    Best regards,
    Ismael

Viewing 30 posts - 13,711 through 13,740 (of 66,017 total)