Hi,

Thank you for the update.

The error occurs in the portfolio.js file around line 202..

portfolio.js?ver=5.8.2:202 Uncaught TypeError: Cannot read properties of undefined (reading 'addClass')
    at Object.show_item (portfolio.js?ver=5.8.2:202)
    at s.fn.init.single_callback (portfolio.js?ver=5.8.2:292)
    at $.AviaPreloader.trigger_loaded (shortcodes.js?ver=4.8.7.1:944)
    at $.AviaPreloader.checkImage (shortcodes.js?ver=4.8.7.1:933)
    at shortcodes.js?ver=4.8.7.1:928

.. in this code.

content_retrieved[post_id].addClass('open_slide');

The post_id is not defined.

How do you execute or open the portfolio preview on load? Please post the script using pastebin or any online snippet tool.

Best regards,
Ismael

Hey John,

Thank you for the inquiry.

There are “centered” Heading Style options (see private field) in the Special Heading’s editor. Have you tried selecting one of those options?

Best regards,
Ismael

Hi,

No problem. Glad we could help. Please let us know in a different thread if you need anything else.

Have a nice day.

Best regards,
Ismael

Hey covaun,

Thank you for the inquiry.

Have you tried using the video element? Did you enable the Enfold > Privacy & Cookies settings? It is possible that the privacy option is not allowing the video elements to load immediately without user consent or without accepting the privacy cookies first. Please provide a link to the page containing the video so that we can check it.

Best regards,
Ismael

Hey cacvaquero,

Thank you for the inquiry.

Where did you add the skip button? Please post the page URL in the private field so that we can check it. We may need to add a script that automatically focuses on the next or closest link element after clicking the skip button.

Best regards,
Ismael

Hi,

Thank you for following up.

It actually works fine on our end even without the modifications above.

back: https://imgur.com/TD9eE4W
front: https://imgur.com/5CXwJuz

There is probably another plugin in your installation that overrides the default title.

Best regards,
Ismael

Hey gdsconcepts,

Thank you for the inquiry.

Would you mind providing screenshot (use imgur or dropbox) of the issue? This is how we see the EN slider on our end. (see private field)

Best regards,
Ismael

Hi,

Thank you for the info.

We can now access the login page but it is asking for another authentication code. There is a third field in the login form.

2 Factor Authentication code*

Can you disable that field temporarily so that we can access the site?

Best regards,
Ismael

Hey ictsystem,

Thank you for the inquiry.

how can I view only the mail field and the name?

What do you mean? Please note that the widget will automatically display every fields that was added in the Mailchimp form creation panel. If you only need to display some of the fields, you have to create a new form and display that instead.

Best regards,
Ismael

Hi,

Thank you for the info.

We enabled the debug mode and got a bunch of errors in the login page. One of the errors is related to the layer slider — it says here that the layer slider drafts does not exist in the database.

Fatal error: Uncaught mysqli_sql_exception: Table ‘_vk7_layerslider_drafts’ doesn’t exist in wp-includes/wp-db.php:2056 Stack trace: #0 /home/l/i/ftp_linkbergdk/wp-includes/wp-db.php(2056): mysqli_query(Object(mysqli), ‘DESCRIBE …’) #1

Did you remove the layer sliders? You may need to restore those entries from a backup if available.

Best regards,
Ismael

Hi,

Thank you for the update.

We cannot find the same contact form in the live site. Where did you add it, and how can we reproduce the issue? Please provide a login account for the staging site so that we can check the issue properly.

Best regards,
Ismael

Hey Michael,

Thank you for the inquiry.

Have you tried importing the theme options AFTER changing the entries in the database instead? Make sure to export the theme options first before editing the domain name.

Did you actually check the Enfold > Theme Options? Are the options gone or just the site styling? It is possible that the compressed files (Performance > File Compression) still contain the old domain name, which is why the site styles are gone.

Best regards,
Ismael

Hey ToniMalena,

Thank you for the inquiry.

We get the following error in the console when we go to the Team Velocity page, which might be due to the Performance > File Compression settings. Please disable the compression settings temporarily so that we can locate the script where the error occurs.

Uncaught TypeError: Cannot read properties of undefined (reading 'addClass')
    at Object.show_item (avia-footer-scripts-07c8ca6e9ef6dc604f88c80532ccaf67---618a9c3e07e05.js:105)
    at s.fn.init.single_callback (avia-footer-scripts-07c8ca6e9ef6dc604f88c80532ccaf67---618a9c3e07e05.js:106)
    at i.AviaPreloader.trigger_loaded (avia-footer-scripts-07c8ca6e9ef6dc604f88c80532ccaf67---618a9c3e07e05.js:33)
    at i.AviaPreloader.checkImage (avia-footer-scripts-07c8ca6e9ef6dc604f88c80532ccaf67---618a9c3e07e05.js:33)
    at avia-footer-scripts-07c8ca6e9ef6dc604f88c80532ccaf67---618a9c3e07e05.js:32

Best regards,
Ismael

Hey ASoliveres,

Thank you for the inquiry.

The auto update in the current version (3.8) will no longer work, so you have to update the theme or upload it to your server manually via FTP. Make sure to create a site backup before doing so. And after the update, toggle the Performance > File Compression settings or disable it temporarily, then purge the cache.

For more info about manual theme update, please check this documentation.

// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

Best regards,
Ismael

Hey smuejae,

Thank you for the inquiry.

You can use this css code instead.

.av-masonry-date {
    display: none !important;
}

Please do not forget to toggle or temporarily disable the Enfold > Performance > File Compression settings, and purge the cache after adding the css code.

Best regards,
Ismael