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Viewing 30 posts - 10,231 through 10,260 (of 66,296 total)
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  • in reply to: Mobile Menu Glitch #1343954

    Hey michaelmiller68,

    Thank you for the inquiry.

    The site contains an older version (4.8.6.2) of the theme, which requires updating. Please upgrade the theme to version 4.9, then toggle or temporarily disable the Enfold > Performance > File Compression settings afterwards.

    Best regards,
    Ismael

    in reply to: Unable to make space in some of the builder elements #1343953

    Hey terishka1,

    Thank you for the inquiry.

    It is working properly on our installation. Did you install a new plugin recently? Did you try it using another keyboard or computer?

    Best regards,
    Ismael

    Hi,

    There is an open thread for this particular issue in our channel but we haven’t found a fix for it yet. We will update you once a solution has been found. Please manually edit the items temporarily.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Desktop version of homepage video #1343951

    Hi,

    The options for the slider transition is located in the slider’s Slide > Timing & Transition panel. You can also adjust the transition of each layer in their respective Transitions panel. Try to adjust the Start at and Duration values in the Transition Properties tab.

    You can check the screenshot of the layer slider settings below.

    screenshot: https://1drv.ms/u/s!AjjTfXSRbKTvwEBCz0uBXhhM9KHo?e=bT679n

    Best regards,
    Ismael

    in reply to: Homepage slider issue #1343950

    Hi,

    You can use onedrive, just like the link that we provided above, imgur, dropbox or any free image hosting for the screenshot. Did you check the screenshot? Can you point out the issue on that screenshot?

    Best regards,
    Ismael

    Hey Eggzentrisch,

    Thank you for the inquiry.

    Did you set the site language to Deutsch in the Settings > General panel? Please post the login details in the private field so that we can check the issue further.

    Best regards,
    Ismael

    in reply to: Blog archive grid broken after update #1343948

    Hey Autaak,

    Thank you for the inquiry.

    In the $atts array above, try to remove the type and and the use_main_query_pagination items. The error probably occurs because those items are not valid avia_masonry attributes.

    Best regards,
    Ismael

    in reply to: site load order #1343946

    Hey david fried,

    Thank you for the inquiry.

    The site still contains an older version of the theme, which is no longer compatible with the latest version of WordPress. You will have update the theme to version 4.9 to fix any compatibility issues and get the latest features. If you don’t have access to the license, you may need create a new account on Themeforest and unfortunately, you may need to purchase another license in order to download the theme and register it.

    Regarding the above the fold content or site optimization in general, please check these articles.

    // https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow
    // https://gtmetrix.com/wordpress-optimization-guide.html

    Best regards,
    Ismael

    in reply to: How to add a hover affect to a menu images. #1343943

    Hi,

    Thank you for the update.

    You can use this css code to prevent the hover images from jumping when they are active.

    #top #header_main > .container .main_menu .av-main-nav > li > a {
        min-width: 200px;
    }
    
    #top #header_main > .container .main_menu .av-main-nav > li > a > .avia-menu-text img {
        position: absolute;
    }
    

    Best regards,
    Ismael

    in reply to: sku on product page disappeared with theme update #1343941

    Hi,

    Thank you for the info.

    We edited the product above, applied an SKU temporarily and the info is showing correctly in the product page. Please make sure to purge the cache after updating the SKU of the product. We provided a screenshot of the changes below. As you will see the SKU is updated beside the product category info.

    Best regards,
    Ismael

    in reply to: How To Make The SubMenu Sticky On Mobile #1343939

    Hi!

    again here my question to the devs : is it realy necessary to have on menu.css set these rules ( top and position ) for media-query to be !important ?

    Did you test this already? Is it working properly without the !important rule in the following css?

    .responsive #top .av-switch-990.av-submenu-container{top: auto !important; position: relative !important; height:auto; min-height:0; margin-bottom: -1px;}
    

    Cheers!
    Ismael

    Hi,

    That is good to know. Thank you for sharing your solution. Please let us know if you have more questions regarding the theme.

    Best regards,
    Ismael

    in reply to: Standard Setting for Video Element #1343771

    Hey spooniverse,

    Thank you for the inquiry.

    Are you referring to the Lazy Load videos settings? You have to modify the video.php file or shortcode template and edit this option around line 344.

    $c = array(
    						array(
    							'name' 	=> __( 'Lazy Load videos', 'avia_framework' ),
    							'desc' 	=> __( 'Option to only load the preview image. The actual video will only be fetched once the user clicks on the image (Waiting for user interaction speeds up the inital pageload).', 'avia_framework' ),
    							'id' 	=> 'conditional_play',
    							'type' 	=> 'select',
    							'std' 	=> '',
    							'lockable'	=> true,
    							'subtype'	=> array(
    												__( 'Always load videos', 'avia_framework' )		=> '',
    												__( 'Wait for user interaction to load the video', 'avia_framework' )		=> 'confirm_all',
    												__( 'Show in lightbox - loads after user interaction - preview image recommended', 'avia_framework' )	=> 'lightbox'
    											),
    						)
    				);
    

    Set the “std” parameter to “confirm_all”.

    $c = array(
    						array(
    							'name' 	=> __( 'Lazy Load videos', 'avia_framework' ),
    							'desc' 	=> __( 'Option to only load the preview image. The actual video will only be fetched once the user clicks on the image (Waiting for user interaction speeds up the inital pageload).', 'avia_framework' ),
    							'id' 	=> 'conditional_play',
    							'type' 	=> 'select',
    							'std' 	=> 'confirm_all',
    							'lockable'	=> true,
    							'subtype'	=> array(
    												__( 'Always load videos', 'avia_framework' )		=> '',
    												__( 'Wait for user interaction to load the video', 'avia_framework' )		=> 'confirm_all',
    												__( 'Show in lightbox - loads after user interaction - preview image recommended', 'avia_framework' )	=> 'lightbox'
    											),
    						)
    				);
    

    Best regards,
    Ismael

    in reply to: Fixing a few issues\ #1343770

    Hi,

    2.) How did you add the number field? This option is not available in the contact form field by default. Have you tried replacing it with the default Text Input field?

    3.) The opacity of the special heading elements in the page is not changed. It is still set to the default value, which is 1 or completely visible without transparency. Please provide a screenshot of the issue.

    Best regards,
    Ismael

    in reply to: Integration with Events Calendar shortcode #1343768

    Hi,

    Which specific shortcodes are you actually using?

    may ask for my money back.

    You will have to ask the plugin authors for a refund. The plugin actually works well with the theme out of the box but it may requires some adjustments if you are looking to create custom layouts using the shortcodes.

    Best regards,
    Ismael

    in reply to: Accordion/Toggles deeplinking #1343767

    Hi,

    Sorry for the confusion. The theme actually ignores the main container’s offset on mobile view, so the filter above will not work. You will also have to edit the themes/enfold/js/avia.js file as instructed in this older thread.

    // https://kriesi.at/support/topic/scroll-postion-one-page-mobile/#post-1338429

    Best regards,
    Ismael

    in reply to: Empty .mo translation file #1343766

    Hi,

    because I already wanted to change the nl_NL po-file with Poedit

    Sorry for the confusion. I thought you are editing the de_DE language files. We checked the nl_NL.po file and it seems to contain most of the translations. Which particular strings are you trying to edit?

    Are you uploading the both language files after compiling them using POEdit?

    Is there another translation file where Enfold gets the Dutch translation from?

    All translations for the theme are located in the lang folder. Are you using another language plugin?

    Best regards,
    Ismael

    Hey paoluccimarketing2015,

    Thank you for the inquiry.

    Did you enable the cookie consent messages in the Enfold > Privacy & Cookies panel? The privacy options will automatically block external scripts including the map on load until the users or site visitors accept the cookies. You may need to set the Default Cookie Behaviour settings to the first or second option in order to enable the map without user consent.

    Best regards,
    Ismael

    in reply to: Homepage slider issue #1343764

    Hi,

    Thank you for the clarification.

    We cannot really see any alignment issue on mobile view. We took a screenshot of the section after the slider and it seems to be aligned correctly. Please check the screenshot in the private field.

    Best regards,
    Ismael

    in reply to: Woocommerce category thumbs size setting #1343760

    Hi,

    What is the original size of the product images that you are using? Try to set the Thumbnail width value to 705 to display the “masonry” thumbnail, which has a maximum dimension of 705x705px.

    You can find the list of available thumbnails or image sizes in the functions.php file around line 211.

    $avia_config['imgSize']['widget'] 			 	= array('width'=>36,  'height'=>36);						// small preview pics eg sidebar news
    $avia_config['imgSize']['square'] 		 	    = array('width'=>180, 'height'=>180);		                 // small image for blogs
    $avia_config['imgSize']['featured'] 		 	= array('width'=>1500, 'height'=>430 );						// images for fullsize pages and fullsize slider
    $avia_config['imgSize']['featured_large'] 		= array('width'=>1500, 'height'=>630 );						// images for fullsize pages and fullsize slider
    $avia_config['imgSize']['extra_large'] 		 	= array('width'=>1500, 'height'=>1500 , 'crop' => false);	// images for fullscrren slider
    $avia_config['imgSize']['portfolio'] 		 	= array('width'=>495, 'height'=>400 );						// images for portfolio entries (2,3 column)
    $avia_config['imgSize']['portfolio_small'] 		= array('width'=>260, 'height'=>185 );						// images for portfolio 4 columns
    $avia_config['imgSize']['gallery'] 		 		= array('width'=>845, 'height'=>684 );						// images for portfolio entries (2,3 column)
    $avia_config['imgSize']['magazine'] 		 	= array('width'=>710, 'height'=>375 );						// images for magazines
    $avia_config['imgSize']['masonry'] 		 		= array('width'=>705, 'height'=>705 , 'crop' => false);		// images for fullscreen masonry
    $avia_config['imgSize']['entry_with_sidebar'] 	= array('width'=>845, 'height'=>321);		            	// big images for blog and page entries
    $avia_config['imgSize']['entry_without_sidebar']= array('width'=>1210, 'height'=>423 );						// images for fullsize pages and fullsize slider
    

    As you can see, the $avia_config[‘imgSize’][‘masonry’] or the masonry thumbnail is set to have a maximum width of 705px and height of 705px.

    Best regards,
    Ismael

    in reply to: Manual Masonry Call in Enfold 4.9 #1343757

    Hey Christie,

    Thank you for the inquiry.

    What was the exact error in your installation? Please post the error here so that we can understand the issue better.

    Best regards,
    Ismael

    in reply to: Wrong HTML construct in slide entrys #1343756

    Hi,

    Thank you for the inquiry.

    Did you modify the postslider.php file template, or did you add any html tags to the posts? There might be some unclosed html tags in the post content or title. Please make sure that all html tags are closed properly.

    Best regards,
    Ismael

    in reply to: Desktop version of homepage video #1343754

    Hi,

    Yes, the top video slider fades in on load but it is pretty quick and the section below doesn’t disappear on load. We don’t really see any issue with the page. You might be able to adjust the transition and disable the fade-in effect in the layer slider settings.

    Best regards,
    Ismael

    in reply to: Portfolio Grid Menu Customization #1343574

    Hi,

    Thank you for the update.

    You can try this css code to adjust the font size of the sort buttons.

    #top .sort_by_cat a .inner_sort_button span {
        font-size: 100px;
    }

    Please toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

    Best regards,
    Ismael

    in reply to: Editor No Longer Responding / Functioning #1343571

    Hi,

    Great! Glad to know that you have found the culprit. Please feel free to open another thread if you have more questions regarding the theme. We will close this thread for now.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Theme customization not available – critical error #1343570

    Hey DynamoGymnastics,

    Thank you for the inquiry.

    The latest version of the theme is 4.9, so the site actually contains an older version. You may need to update the theme manually this time because the auto updater will not work in the current version. Please check the following documentation for more info about FTP update.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    in reply to: Integration with Events Calendar shortcode #1343569

    Hi,

    We are not really sure if the premium version allows embedding. You may need to ask them directly for that. But we do know that TEC plugin has its own native shortcodes. Please check documentation in the following link.

    // https://theeventscalendar.com/knowledgebase/k/shortcodes/

    Best regards,
    Ismael

    in reply to: Mobile homepage opening video not displaying #1343568

    Hi,

    Did you update the slider or use a different one? The ID of the slider changed, so we had to update the css too. Please make sure to purge the cache before checking the slider again.

    Best regards,
    Ismael

    in reply to: Woocommerce category thumbs size setting #1343567

    Hi,

    Thank you for the update.

    You may need to adjust the size further to display a larger image. Please note that the catalogue images will not exactly display in the specified size. It will only display a thumbnail or image size that is closest to the specified width value. Unfortunately, there is no registered thumbnail with the size 512x512px.

    Best regards,
    Ismael

    in reply to: Desktop version of homepage video #1343566

    Hey cbroome12,

    Thank you for the inquiry.

    1.) We cannot reproduce the issue on our end. Would you mind providing a screenshot of the section where the issue occurs?

    2.) You can use this css code to remove or hide the mute/unmute icon.

    .ls-fullwidth .ls-media-unmute-active {
        display: none !important;
    }
    

    Best regards,
    Ismael

Viewing 30 posts - 10,231 through 10,260 (of 66,296 total)