Forum Replies Created

Viewing 30 posts - 9,661 through 9,690 (of 67,443 total)
  • Author
    Posts
  • Hi,

    Sorry for the delay. For some reason, this condition in the footer.php file returns false, so the footer is not rendered in the search page.

    		/*
    		 * Check if we should display a page content as footer
    		 */
    		if(! $blank && in_array( $footer_option, array( 'page_in_footer_socket', 'page_in_footer' ) ) )
    		{
    

    To fix the issue, we edited the code and replaced it with:

    		/*
    		 * Check if we should display a page content as footer
    		 */
    		if( is_search() || ! $blank && in_array( $footer_option, array( 'page_in_footer_socket', 'page_in_footer' ) ) )
    		{
    

    Best regards,
    Ismael

    in reply to: Enfold Mobile Menu Polylang and double entries #1369322

    Hi,

    You may need to modify the themes/enfold/js/avia.js file and look for this code around line 866.

    if( newHash != '' && newHash != '#' && newHash != '#prev' && newHash != '#next' && !clicked.is('.comment-reply-link, #cancel-comment-reply-link, .no-scroll'))
    					{
    

    Replace it with:

    if( newHash != '' && newHash != '#' && newHash != '#prev' && newHash != '#next' && !clicked.is('.comment-reply-link, #cancel-comment-reply-link, .no-scroll') && !clicked.parent().is('.av-width-submenu'))
    					{
    

    Please toggle or temporarily disable the Enfold > Performance > File Compression settings afterwards. Let us know if this works.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Do not crop thumbnails in av_gallery for non square images #1369321

    Hi,

    Thank you for the inquiry.

    Have you tried selecting a specific thumbnail in the Styling > Gallery Preview Image Size or the Gallery Big Preview Image Size settings? In the actual gallery shortcode, the parameters may look like this.

    [av_gallery ids='3346,3345' style='big_thumb' preview_size='portfolio' crop_big_preview_thumbnail='avia-gallery-big-crop-thumb' thumb_size='portfolio' columns='5' imagelink='lightbox' link_dest='' lightbox_text='caption' lazyload='avia_lazyload' img_scrset='' html_lazy_loading='disabled' alb_description='' id='' custom_class='' template_class='' element_template='' one_element_template='' av_uid='av-l9f0rems' sc_version='1.0' admin_preview_bg='']
    

    Set the preview_size and the thumb_size parameters accordingly. Or just make sure that the uploaded images have the correct size and aspect ratio.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    You have to modify the enfold/config-templatebuilder/avia-shortcode-helpers/class-avia-slideshow.php file, look for the which_video_service function and this code around line 1389.

    if( strpos( $video_url, 'youtube.com/watch' ) !== false || strpos( $video_url, 'youtu.be/' ) !== false )
    				{
    					$service = 'youtube';
    				}
    

    Replace it with:

    if( strpos( $video_url, 'youtube-nocookie' ) !== false || strpos( $video_url, 'youtube.com/watch' ) !== false || strpos( $video_url, 'youtu.be/' ) !== false )
    				{
    					$service = 'youtube';
    				}
    

    Best regards,
    Ismael

    in reply to: Video Not Loading on slider #1369319

    Hi,

    Thank you for the info.

    We are not really sure if this is a server issue but it looks the site cannot load the video because the server is not accepting ranges of bytes, which is required for streaming. Please check your nginx configuration and update it based on the following discussion.

    // https://stackoverflow.com/questions/22728016/nginx-is-not-accepting-range-of-bytes

    We also got this error just today.

    // https://developer.chrome.com/blog/play-request-was-interrupted/

    Did you add anything like that in the theme, maybe in the functions.php file?

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    What is the current version of the theme? We checked the site but we are not sure if it contains version 5.1.2. Please provide the login details in the private field so that we can check the issue further.

    Best regards,
    Ismael

    in reply to: update trouble due to unneeded .DS_Store files #1369317

    Hey Jens,

    Thank you for the inquiry.

    We cannot find any .DS_Store files in our own installation. Where do you see them, which folders?

    Best regards,
    Ismael

    in reply to: fonts.gstatic DSGVO Google reCaptcha Google Maps etc. #1369313

    Hi,

    Aside from the privacy options, there is no option in the theme that can block, disable or remove fonts from Google Maps or other Google services. You can try the solutions provided in this thread but we are not sure if they will actually work.

    // https://stackoverflow.com/questions/25523806/google-maps-v3-prevent-api-from-loading-roboto-font

    Another thing that you can do is to notify your users (in the privacy policy page, or popup window) that by continuing to interact with the site, they allow third party services such as Google Maps to collect data and store cookies and load resource such as Google Fonts. Again, you are already in violation of GDPR by allowing these services to load without users’ consent or without using the privacy options to block them.

    Best regards,
    Ismael

    in reply to: Trannslate pages with Polylang #1369310

    Hey Arantza,

    Thank you for the inquiry.

    Do you enable the ‘Duplicate’ option before clicking the translate button? Please check the documentation below for more info about content duplication.

    // https://polylang.pro/doc/duplicating-content-across-post-translations

    You can also save the current content as template, create a translation of the page, switch to the translation, then apply the template.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Are you referring to the “Slidershow” links at the bottom of the page? We can’t reproduce the same issue on our end. The links stay where they are on click.

    Would you mind providing a screenshot? You can use imgur, savvyify or dropbox for the screenshot. Thanks.

    Best regards,
    Ismael

    Hi,

    Thanks @Guenni!

    @keep12: Let us know if you have more questions about the theme.

    Best regards,
    Ismael

    in reply to: Magazine sort menu hidden #1369065

    Hi,

    Thank you for the inquiry.

    Please try to add this css code to adjust the style of the magazine filter on mobile view.

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      .av-sort-by-term {
        display: flex;
        flex-direction: row;
        flex-wrap: wrap;
      }
    }
    

    You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css.

    Best regards,
    Ismael

    in reply to: Layer slider / text layer background appearance #1369064

    Hey Tilman,

    Thank you for the inquiry.

    The caption is not displaying at all on our end. Please edit the layer, then go to the Style > Size & Position panel, make sure that the Align Adjusts From setting is set to Sides of the project, then adjusts the position of the layer accordingly.

    Best regards,
    Ismael

    in reply to: fonts.gstatic DSGVO Google reCaptcha Google Maps etc. #1369061

    Hey strumpumpel,

    Thank you for the inquiry.

    Problem: The integration of Google webfonts – danger of warning GDPR

    Did you enable the privacy options in the theme? You are probably more in danger of non-compliance with GDPR if you don’t block Google services by default because they are the services that actually collect data from the users and create cookies in the local storage, not the fonts that they are loading.

    If you want to keep the spam protection enabled even without users’ consent, you can try this plugin to disable the fonts.

    // https://wordpress.org/plugins/disable-remove-google-fonts/

    Best regards,
    Ismael

    Hi,

    Great! Glad to know that the modifications are now in order. Thanks to @Rikard. Please do not hesitate to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Update an Imported Demo Theme #1369057

    Hi,

    You can upload more icon fonts from Fontello or Flaticon using the Iconfont manager. Please check the documentation below for more info.

    // https://kriesi.at/documentation/enfold/icon/#adding-your-own-fontello-or-flaticon-icons-

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: Blog posts not appearing on Blog page #1369056

    Hey mediaapps,

    Thank you for the inquiry.

    The Enfold > Blog Layout > Blog Layout is set to “Use the advance layout builder..’, so you have to edit the blog page, switch to the Advance Layout Builder (ALB) and manually insert the Blog Posts element in order to display posts. We already switched the Blog page to ALB and set the page layout to have a right sidebar. Posts are now displaying correctly in the blog page.

    Best regards,
    Ismael

    in reply to: Web site is to slow #1369055

    Hi,


    @Margrubi
    : We created a private test page and it seems to be loading properly with reasonable delay. Did you add any custom scripts in the home page? (see private field)


    @love2web
    : We tried to access the site but get redirected to a Cloudflare error page. Have you tried asking your hosting and CDN providers about the issue? Please open a new thread and post the login details in the private field.

    Best regards,
    Ismael

    in reply to: Video Not Loading on slider #1369054

    Hey navindesigns,

    Thank you for the inquiry.

    This might be an issue with the Nginx server configuration. Please ask your hosting provider if the server supports mp4 videos or streaming. They might have to reconfigure the server a bit.

    // https://gist.github.com/CSRaghunandan/ce2394cd5a9c8a412f8ff5ee1478560a

    Best regards,
    Ismael

    in reply to: How to change the portfolio archive layout? #1369052

    Hey Chrilles,

    Thank you for the inquiry.

    As of this moment, you can only adjust the layout or design of the portfolio archive by editing the taxonomy-portfolio_entries.php template file or by editing the enfold/config-templatebuilder/avia-shortcodes/portfolio/portfolio.php > avia_post_grid class which is used by the taxonomy template.

    Another solution is to create a custom or an ALB page for a specific archive page and do a 301 redirect. So whenever user access an archive page, they will get redirected to the custom page.

    // https://wordpress.org/plugins/eps-301-redirects/

    Best regards,
    Ismael

    in reply to: Content Elements > icon : It doesn't move with sentence.. #1369050

    Hi,

    Great! Glad to know that the issue has been resolved. Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Text is displayed differently on Iphone and Glaxy #1368836

    Hey sroetheli,

    Thank you for the inquiry.

    Looks like you are using a default font Arial and it is possible that this font is not supported or available on the mentioned devices. Have you tried selecting a different font?

    Best regards,
    Ismael

    in reply to: Font issue #1368833

    Hi,

    Great! Glad to know that this issue has been fixed. Please feel free to open another thread if you have more questions about the theme.

    Have a nice day!

    Best regards,
    Ismael

    in reply to: Code in Header einfügen mit Child #1368831

    Hey diefleischerei,

    Thank you for the inquiry.

    You can place the adsense code in the Enfold > Google Services > Google Analytics Tracking Code field or manually insert the snippet using the wp_head hook in the functions.php file.

    // https://developer.wordpress.org/reference/hooks/wp_head/

    You can also use the following plugin.

    // https://wordpress.org/plugins/wp-headers-and-footers/

    Best regards,
    Ismael

    in reply to: Font on mobile does not display correctly #1368830

    Hi,

    Thank you for the update.

    We disabled the Performance > File Compression settings and it seems to have fixed the issue. Please try to purge the cache before checking the page again.

    If the issue persists after activating the file compression back, please try to install a different css/js compression plugin like Autoptimize or BWP Minify.

    Best regards,
    Ismael

    in reply to: Send button color on contact form #1368828

    Hey Tilman,

    Thank you for the inquiry.

    The css code above is not working because the contact form is contained in an alternate section. Please try this css code instead.

    #top .alternate_color .av-open-submenu.av-subnav-menu li>ul a:hover, .alternate_color #submit, .alternate_color .avia-menu-fx, .alternate_color .avia-menu-fx .avia-arrow, .alternate_color .image-overlay .image-overlay-inside:before, .alternate_color input[type=submit], .responsive #top .alternate_color .av-open-submenu.av-subnav-menu>li>a:hover, div .alternate_color .button {
        background-color: orange;
        color: white;
        border-color: cornsilk;
    }
    

    Best regards,
    Ismael

    in reply to: Enfold Mobile Menu Polylang and double entries #1368825

    Hi,

    What happens when you enable the Clone Title Menu Items To Submenu option in the Enfold > Main Menu > Burger/Mobile Menu tab?

    I am not sure right now, but is it possible to create a custom mobile menu, where “Projekte” will be a empty link?

    Yes, that should be possible. Just duplicate the Projekte menu item, remove the link or anchor, then enable the CSS Classes from the Screen Options panel. In the desktop version of the menu item, add these custom class names.

    av-medium-hide av-small-hide av-mini-hide
    

    For the mobile version, add this class name.

    av-desktop-hide
    

    Best regards,
    Ismael

    in reply to: Font on mobile does not display correctly #1368823

    Hey Ivana,

    Thank you for the inquiry.

    Did you add this css code somewhere in the site?

    #top #wrap_all .av-inherit-size .av-special-heading-tag {
        font-size: 0.8em;
    }
    
    #top #wrap_all .av-inherit-size .av-special-heading-tag {
        font-size: 1em;
    }

    Please remove the css temporarily, then toggle or temporarily disable the Enfold > Performance > File Compression settings afterwards.

    Best regards,
    Ismael

    in reply to: WordPress Backend – poor performance due to LayerSlider #1368822

    Hi,

    We reverted the previous changes back. Would you mind ask your hosting provider to whitelists the following URLs?

    // https://repository.kreaturamedia.com/googlefonts/fonts.json
    // https://repository.kreaturamedia.com/v4//data/ls-wp/

    It’s possible that the HTTP requests fail because your server doesn’t allow connections to the above URLs.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Change Active Menu Color for One Item #1368819

    Hi,

    Thank you for the inquiry.

    The hash or pound symbol (#) in the hex color values are missing. Please try the css code again.

    #menu-item-5189 .avia-menu-fx, #menu-item-5189:hover .avia-menu-fx {
        background-color: #a44200;
        border-color: #a44200;
    }
    

    Screenshot: https://1drv.ms/u/s!AjjTfXSRbKTvyTSQ5giSrvq4CAiJ?e=IsFr9E

    Best regards,
    Ismael

Viewing 30 posts - 9,661 through 9,690 (of 67,443 total)