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Hey Uli,
Thank you for the inquiry.
The search bar on the search results page doesn’t have an AJAX feature that lists related items. This functionality is only implemented in the search bar in the header.
Best regards,
IsmaelHi,
We can’t reproduce the issue on our end. Did you remove the elements that are not loading? The section with the purple background was missing when we checked the page.
Best regards,
IsmaelHi,
Thank you for the info.
We were not able to access the site because 2FA is enabled. Please disable it temporarily.
Best regards,
IsmaelHi,
The builder is loading correctly on our end.
Have you tried logging out and then logging back in? Make sure to purge the cache or clear your browser history.
Best regards,
IsmaelHey Christopher Schön,
Thank you for the inquiry.
Which email address did you use to register the account, and what is the account name? We couldn’t find any account registered under your current email address.
Best regards,
IsmaelHey cpirih,
Thank you for the inquiry.
You can download the package from Themeforest, then upload it to your server manually via FTP. Please check this documentation for more info.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
IsmaelHi,
Thank you for the update.
You can open a new ticket here: https://kriesi.at/support/forum/enfold/#new-post
Best regards,
IsmaelHey Aurora,
Thank you for the inquiry.
Yes, you can install the theme to a staging or development environment before transferring it to the registered domain. Let us know if you need more info.
Best regards,
IsmaelHi,
Thank you for the inquiry.
These errors occurred when we checked the page.
ailed to load resource: net::ERR_BLOCKED_BY_CLIENT
jquery.json.min.js:1 Uncaught ReferenceError: jQuery is not defined
at jquery.json.min.js:1:1816
placeholders.jquery.min.js:2 Uncaught ReferenceError: jQuery is not defined
at placeholders.jquery.min.js:2:4603Have you tried deactivating the caching and minification/compression plugins?
Best regards,
IsmaelHi,
Thank you for the inquiry.
The website xxxxxx is using a very old version (5.1.1) of the theme. Please download the latest version from your ThemeForest account and update the theme via FTP.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
IsmaelHey rixi,
Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelHi,
You have to add the avf_portfolio_cpt_args_mod function from the previous thread to enable the Page Attributes field for the portfolio items.
— https://kriesi.at/support/topic/masonry-not-displaying-cover-pictures/#post-1439624
Best regards,
IsmaelHi,
Thank you for the link.
Please replace the css code with this:
#top #wrap_all #main #barra-1 { border-top: 2px solid #56267a; }Make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings afterward.
Best regards,
IsmaelHi,
Looking forward to the solution you come up with. Thank you for your patience.
Best regards,
IsmaelHi!
Thank you for opening a different thread.
We replied in the older thread, but you can continue here.
— https://kriesi.at/support/topic/footer-and-menu-area-issues/#post-1479314
Cheers!
IsmaelHi!
Glad to know that most of the issues were fixed. Regarding the buttons, please edit the cells containing the columns, apply “av-portfolio-button-lp” in the Advanced > Developer Settings > Custom CSS Class field, then add this css code:
@media only screen and (max-width: 767px) { /* Add your Mobile Styles here */ .responsive #top #wrap_all .av-flex-cells .av-portfolio-button-lp { display: flex; justify-content: center; align-items: center; } }Let us know the result.
Best regards,
IsmaelHi!
Unfortunately, you won’t be able to consistently display the full image, as this depends on the size and aspect ratio of the parent container, which will vary depending on the screen resolution and size. The same applies when using the Image element — even if you manage to make it the same height as the sibling column.
Regards,
IsmaelHey Luigi,
Thank you for the inquiry.
This should be handled by the theme. Have you tried toggling the Enfold > Performance > File Compression settings? You can also manually delete the old scripts and stylesheets in the wp-content/uploads/dynamic_avia folder if the scheduled event continues to fail. Please make sure to create a backup before proceeding.
Best regards,
IsmaelHi,
Try to wrap the css modification inside this css media query so that it won’t affect the mobile view.
@media only screen and (min-width: 768px) { /* Add your Desktop Styles here */ }And to be able to target specific elements in the page, try to apply a unique ID or class names to them.
— https://kriesi.at/documentation/enfold/add-custom-css/
Best regards,
IsmaelHi,
Unfortunately, we are not familiar with the plugin and are not sure how it counts page views. You may need to contact the plugin developer for additional assistance regarding the issue.
Best regards,
IsmaelHey M-Graphics24,
Thank you for the inquiry.
1.) The footer menu doesn’t look bold when we checked. Did you figure this out?
2.) The footer columns have the same size (29% of the parent container) and is equally spaced — 6% left margin.
3.) One of the css media queries was not closed properly. We corrected the css code.
If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.
Thanks!
Best regards,
IsmaelHey ausgesonnen,
Thank you for the inquiry.
Have you tried uploading a larger image? The current logo size is 300x300px. Try uploading a 600x600px version of the image.
Best regards,
IsmaelHi,
Thank you for the update.
Have you tried to toggle or temporarily disable the Enfold > Performance > File Compression settings after adding the css? Please provide the URL of the page containing the color section so we can check it.
Best regards,
IsmaelHi,
We added the modification for the home page.
If you need additional help with modifications, we recommend hiring a freelance developer or reaching out to our partner, Codeable. Please check the link below.
— https://kriesi.at/contact/customization
Best regards,
IsmaelHi,
To target all top level menu items, please use this css code:
.html_av-overlay-side #top #wrap_all #av-burger-menu-ul .menu-item-14632 > .sub-menu > li > a { color: black; }Best regards,
IsmaelHi,
Thank you for the screenshot.
You may need to set the image as the background of the 2/3 column instead of using the Image element. This way, it will resize based on the height of the second column. Parts of the image may get cut off on certain screen sizes. In mobile view, you also need to define a minimum height for the 2/3 column.
Best regards,
IsmaelHey Bryan,
Thank you for the inquiry.
You don’t need to purchase a license renewal for the theme, only for the support license. You can use the current purchase code to generate a personal or private token, then use it to update the theme. Please check the documentation below.
— https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
If the site contains a very old version of theme, 5 or older, you will have to update it manually via FTP.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Best regards,
IsmaelHi,
Thank you for the update.
We noticed that your current favicon is in .jpg format. Please try converting it to .ico, .png, or .svg using this tool: https://favicon.io/.
After uploading the new favicon, it may take some time to see the changes in the search results. If you’re using SEO plugins such as Yoast or RankMath, make sure to also update the logo in the provided settings.
— https://yoast.com/help/yoast-seo-settings-site-representation/
— https://rankmath.com/kb/wordpress-favicon/Best regards,
Ismael
