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Hey Jane,
Thank you for the inquiry.
The site seems to be loading correctly on our end. Have you tried clearing your browser cache or use a different browser? Please check the screenshot below.
Best regards,
IsmaelHey Antonio,
Thank you for the inquiry.
Try adding this css code to make the map hotspot container scrollable.
#mapcontainer, #mapcontainer #hotspot-650 { min-width: 1200px; overflow: scroll; } #mapcontainer .avia_codeblock, #mapcontainer .avia_codeblock_section { width: 1200px; }Best regards,
IsmaelHey Antonio,
Thank you for the inquiry.
Adding this css code should adjust the color of the hamburger menu on 404 pages and push the main container below the header.
.html_mobile_menu_tablet .error404 .header_color div .av-hamburger-inner, .html_mobile_menu_tablet .error404 .header_color div .av-hamburger-inner::before, .html_mobile_menu_tablet .error404 .header_color div .av-hamburger-inner::after { background-color: #605a57; } .responsive.html_mobile_menu_tablet.html_header_top #top.error404 #main { padding-top: 88px !important; }Best regards,
IsmaelHey Michael F,
Thank you for the inquiry.
Try to add this code in the Quick CSS field to adjust the width of the mega menu columns.
#top #header .avia_mega_div > .sub-menu { display: flex; flex-wrap: wrap; } #top #header .avia_mega_div > .sub-menu > li { display: block; width: 25% !important; }Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings to make sure that the changes take effect.
Best regards,
IsmaelHi,
where is this CSS code?
We can’t really tell because the stylesheets on the FR site are compressed. Please try to deactivate the file compression settings temporarily and let us know if the issue persists.
Best regards,
IsmaelHi,
Thank you for the update.
Try to add this filter to the functions.php file — making sure to adjust the post type name.
add_filter('avf_metabox_layout_post_types', 'avf_metabox_layout_post_types_mod', 10, 1); function avf_metabox_layout_post_types_mod( array $supported_post_types ) { $supported_post_types[] = 'your-cpt'; return $supported_post_types; }Let us know the result.
Best regards,
IsmaelAugust 13, 2025 at 11:58 am in reply to: Accessibility issue: privacy reload tooltip contains empty link #1487963Hi,
Thank you for the confirmation! We’ll try to include this in the next patch. Have a nice day.
Best regards,
IsmaelAugust 13, 2025 at 11:52 am in reply to: Getting rid of all external services / Cookie Section / GDPR? #1487960Hey amollde,
Thank you for the inquiry.
You can enable Enfold > Privacy & Cookies > Cookie Handling > Enable Cookie Consent Messages, then set the Default Cookie Behavior to the third or fourth option for stricter privacy rules. This will disable the services (google font, youtube etc) on page load and allow users to toggle them in the privacy modal or on the privacy page where the toggles are available.
Best regards,
IsmaelHi,
You’re quite welcome! Please feel free to open another thread if you have more questions. Have a nice day.
Best regards,
IsmaelHey Antonio,
Thank you for the inquiry.
Try to add a 1/3 column element alongside a 2/3 column element. In the 1/3 column, insert three Button elements. Set each Button Link manually, and enter #1, #2, and #3 in the link fields respectively. In the 2/3 column, add an Easy Slider with three images and make sure the dots navigation is enabled. After that, add the following script in the functions.php file to trigger the dots navigation when a Button element is clicked.
add_action( 'wp_footer', 'av_custom_script', 100 ); function av_custom_script() { ?> <script> // trigger slider dots jQuery(document).ready(function($) { $('.avia-button').on('click', function(e) { var targetHref = $(this).attr('href'); if (targetHref && targetHref.startsWith('#')) { var slideDot = $('.goto-slide[href="' + targetHref + '"]'); if (slideDot.length) { e.preventDefault(); slideDot.trigger('click'); } } }); }); </script> <?php }Let us know the result.
Best regards,
IsmaelAugust 13, 2025 at 11:22 am in reply to: WPML translated strings not showing in AVIA editor #1487954Hi,
Thank you for the update.
Did you duplicate the page? Please make sure not to duplicate the page and avoid editing it directly using the Advanced Layout Builder. Translate it using the WPML Translation Editor directly, as described in the documentation.
We created a new page and translated it into other languages using the String Translation editor (see private field).
Best regards,
IsmaelHi,
Thank you for the inquiry.
Did you add this css code? It seems to be the reason why the font size of the post title is much larger on the other site.
.html_modern-blog #top .post-entry .post-title, .html_modern-blog .avia-content-slider .slide-entry-title { font-size: 2em; text-align: left; letter-spacing: 1px; }Also, make sure that the Enfold > Blog Layout > Blog Styling and Blog Layout settings are the same on both installations.
Best regards,
IsmaelAugust 13, 2025 at 11:02 am in reply to: Custom Post Type Editor Features needed for Layout #1487950Hey ronduring,
Thank you for the inquiry.
You may need to add your custom post type (CPT) to the list of post types supported by the Advanced Layout Builder. Please refer to this documentation for more info: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#alb-for-any-post-type
Best regards,
IsmaelHi,
Great! Glad to know that the issue has been resolved. Please don’t hesitate to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelHey bemodesign,
Thank you for the inquiry.
Try adding this css code to apply top padding to the main container on pages without a transparent header.
@media only screen and (max-width: 1024px) { /* Add your Mobile Styles here */ .responsive #top #main { padding-top: 80px !important; } .responsive #top .av_header_transparency+#main { padding-top: 0 !important; } }Best regards,
IsmaelHi,
Apologies for the late response. Did you install the String Translation extension? You will need this WPML extension to properly translate pages created with the Advanced Layout Builder. Please check the following documentation for more information on how to translate using WPML.
— https://wpml.org/tutorials/2016/02/enfold-theme-and-wpml/
— https://kriesi.at/documentation/enfold/translationLet know if you need more info.
Best regards,
IsmaelHey!
Thanks for reaching out.
Please use your purchase code to register an account on the forum: https://kriesi.at/support/register/
Once registered, you can submit inquiries using the form on this page: https://kriesi.at/support/forum/enfold/#new-post
Let us know if you need any more info.
Cheers!
IsmaelAugust 12, 2025 at 4:02 am in reply to: Custom Layout shortcode in product description doesn’t work #1487872Hi,
The shortcode wand is available in the default WYSIWYG editor, but not all shortcodes are applicable in every context — as in the case of the custom layout shortcode with the product description tab.
Could you please provide a screenshot of the live preview along with a link to a test page so we can take a closer look? We might also need login access to the site to properly check.
Best regards,
IsmaelAugust 12, 2025 at 3:55 am in reply to: What is the JS file (and path) for the theme included “Cookie Consent” bar? #1487870Hi,
This is what we see when we initially load the dev page — no cookie consent container:
We recommend completely disabling the current privacy cookie feature and use one of the following plugin instead:
— https://wordpress.org/plugins/complianz-gdpr/
— https://wordpress.org/plugins/gdpr-cookie-consent/
— https://wordpress.org/plugins/cookie-notice/For more information about the issue, please contact the WP Rocket team.
Best regards,
IsmaelAugust 12, 2025 at 3:45 am in reply to: Custom Layout shortcode in product description doesn’t work #1487867Hi,
Looks like you’re trying to use a custom layout shortcode. Unfortunately, the custom layout shortcode cannot be used in the product description tab. It only works on actual pages and posts.
Best regards,
IsmaelHey whdsolutions,
Thank you for the inquiry.
Did you remove the SVG icon? We couldn’t find it when we checked the product page.
Best regards,
IsmaelHi,
Thank you for the info.
We edited the first and second columns, applied a minimum height (300px), and added the custom css class name “av-column-with-content-overlay”. To apply a background to the content, we added the following css code:
.av-column-with-content-overlay .av_textblock_section { background: rgba(244, 242, 233, 0.95); padding: 20px; margin: 50px; }You can apply the same configuration to the other columns to get this layout:
Best regards,
IsmaelHi,
We tried logging in to the site again, but the credentials were incorrect. Could you please provide a link to a course page where the issue occurs?
The following demos are displaying correctly:
https://kriesi.at/themes/enfold-shop/blog/
https://kriesi.at/themes/enfold-shop/category/news/
https://kriesi.at/themes/enfold-shop/category/personal/
https://kriesi.at/themes/enfold-shop/2014/08/Best regards,
IsmaelHi,
Thank you for the screenshot.
Have you tried adjusting the published date of the portfolio items? If that doesn’t work, try adding this script to the functions.php file:
add_action( 'wp_footer', function() { ?> <script type="text/javascript"> jQuery(document).ready(function($) { var post253 = $('.post-entry-253'); var post3164 = $('.post-entry-3164'); if (post253.length && post3164.length) { post3164.insertAfter(post253); } }); </script> <?php });Best regards,
IsmaelHi,
Sorry for the delay. The page does not exist when we checked. Do we need to log in to the site? Please provide the login details in the private field.
Best regards,
IsmaelHey lara666,
Thank you for the inquiry.
The sorting of the portfolio items on both pages seems to be the same. Could you provide a screenshot of the sorting issue? If you need to adjust it, you can do so in Portfolio Grid > Content > Sorting as shown in the screenshot below.
Let us know if you need more info.
Best regards,
IsmaelHi,
We tried logging in to the site, but either the username or password is incorrect. Unfortunately, we can’t provide assistance for an unlicensed installation. Please reach out to the plugin developers first before considering purchasing the theme.
Best regards,
IsmaelHi,
Yes, both the background image and the overlay image contribute to the LCP. While the report flags the background image as the main culprit, any unoptimized images or content on the page can affect loading speed and directly impact the LCP.
Currently, home_backround-keil-mobile.svg is still quite large for mobile view at 96 KB. We recommend either removing it completely from the #av_section_7 section or removing the duplicates of this section completely, keeping only one version for both mobile and desktop views.
Please note that images in these sections still affect the page’s performance, even if they are hidden on mobile view. The minified resources generated by the plugin WPFC also affect the page rendering. Try temporarily disabling the plugin and make sure the Enfold > Performance > File Compression settings are disabled as well.
Let us know if this makes any difference.
Best regards,
IsmaelHi,
Sorry for the delay. We found an incorrect css rule in the Quick CSS field and fixed it — missing curly brace. The css modifications below that point should now work correctly. Please make sure to purge the cache before testing the page.
Best regards,
IsmaelAugust 11, 2025 at 4:48 am in reply to: Custom Layout shortcode in product description doesn’t work #1487822Hey sarahd167,
Thank you for the inquiry.
Have you tried switching to the Code editor mode before pasting the shortcode? Please check the screenshot below:
Best regards,
Ismael -
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