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Viewing 30 posts - 61 through 90 (of 66,939 total)
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  • in reply to: Masonry Gallery image order not saving #1491774

    Hi,

    Thank you for the info.

    Did you add any filters or custom modifications to the functions.php file? We are not able to check it because the Appearance > Theme File Editor is not accessible. Please enable the editor or provide the S/FTP account details in the private field.

    Best regards,
    Ismael

    in reply to: Mispelled Email Creating Support Acct #1491773

    Hey Collin Vander Pol,

    Thank you for the inquiry.

    What email address did you use to create the forum account? We found another email that matches the one you’re using now. We can send you a reset link if needed. Please provide screenshots of the license certificate so we can verify the purchase code.

    Best regards,
    Ismael

    in reply to: Duplication on store page #1491772

    Hey Paula,

    Thank you for the inquiry.

    Did you set the page as the base shop page and then add another Product Grid using the Advanced Layout Builder? For the base shop page, you don’t need to add a Product Grid element because the products will display automatically. Please try to remove the element, or provide the login details in the private field so we can further investigate the issue.

    Best regards,
    Ismael

    in reply to: Boxed content in grid row with fullwidth background #1491722

    Hi,

    It seems to be working correctly when we checked (see screenshot below). To resize the background, make sure to set the Styling > Background > Background Repeat of the grid row element to Stretch to fit.

    Screenshot-2025-11-24-at-2-46-09-PM

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: Restricted product displaying in search results #1491721

    Hi,

    Please keep us posted. We’ll keep the thread open.

    Best regards,
    Ismael

    in reply to: Different font colour for logged in and out users #1491720

    Hi,

    Thank you for the inquiry.

    The testimonial entries are there, but the text color is different. Please try to add this css code:

    #top .avia-testimonial-markup-entry-content {
        visibility: visible !important;
        color: #ffffff !important;
    }

    Let us know the result.

    Best regards,
    Ismael

    in reply to: Cannot make Changes to a Page #1491719

    Hi,

    Thank you for the info.

    How many entries or team members are on the team page? When we removed the first 8, we were able to update the page the issue without issue. You can check this on the test page we created (see private field). It’s possible that there is custom content in the first 8 entries that is causing the issue.

    Best regards,
    Ismael

    in reply to: Load only used elements #1491718

    Hi,

    Thank you for following up.

    You can’t disable the slideshow, popup and masonry scripts because they are required by the templates, and other default elements on the site depend on them even if no related elements are manually added using the builder. Can you still see the fold/unfold, sticky header, and parallax scripts?

    Are you seeing any other scripts or stylesheets loading aside from the dependencies you mentioned above?

    If you can still see the resources being loaded even after deregistering them using the code we provided above, it means that they are either required by the templates or are used by default elements on the site.

    Best regards,
    Ismael

    in reply to: Full width background image in colour section #1491716

    Hi,

    Thank you for the update.

    Have you tried using the Fullwidth Slider? You can also try this css to limit the size of the color section on smaller screens.

    @media only screen and (max-width: 768px) {
    
      /* Add your Mobile Styles here */
      #top .avia-section.av-zjsv-901082093e6d72f3482787541e1c8070 {
        max-height: 200px;
        background-size: contain;
      }
    }

    You may also need to adjust the elements inside the color section. We recommend applying custom css class names to the elements inside the text block, as they are custom coded, so you can modify their style for smaller screens.

    Best regards,
    Ismael

    Hi,

    Thank you for following up.

    Did you set the cell’s Styling > Background > Background Repeat to Stretch to fit? Please refer to the screenshot below.

    Screenshot-2025-11-24-at-2-08-26-PM

    You can also use this css code:

    .responsive #top #wrap_all .av-flex-cells .no_margin {
        background-position: 50% 100%;
        background-size: cover;
    }

    Screenshot from a display with a larger screen resolution.

    Screenshot-2025-11-24-at-2-10-08-PM

    Best regards,
    Ismael

    in reply to: Hierarchy for portfolio entries #1491713

    Hey photographie-tous-azimuts,

    Thank you for the inquiry.

    The parent page is displaying correctly on our end, but not the child page which seems to have an invalid URL or path (ingredients). How did you create the child portfolio item?

    Screenshot-2025-11-24-at-2-01-43-PM

    Please provide the login details in the private field so we can check the issue.

    Best regards,
    Ismael

    in reply to: Enfold Header Font Size and Position #1491712

    Hi,

    I set it for 9px as a visual test for each screen setting

    We kept it at 9px so you can clearly see the difference. The changes you made are displaying correctly on our end — please try clearing your browser cache.

    Screenshot-2025-11-24-at-1-54-40-PM

    Unfortunately, there is no global toggle or setting for text or heading alignment. You may need to adjust this using custom css code.

    #top .fullsize .template-blog .post .entry-content-wrapper {
        text-align: left;
    }
    

    Let us know if you have more questions.

    Best regards,
    Ismael

    in reply to: Cannot make Changes to a Page #1491709

    Hi,

    Thank you for the inquiry.

    The previous “team” page no longer exists, and we can’t reproduce the issue on the “AAA” test page (see private field). Did you add any custom scripts or shortcodes in the previous team page?

    Best regards,
    Ismael

    in reply to: Different font colour for logged in and out users #1491708

    Hey sarahd167,

    Thank you for the inquiry.

    The page seems to be displaying correctly on our end — even when logged out. Were you able to resolve the issue? Please see the screenshot below.

    Screenshot-2025-11-24-at-1-45-34-PM

    Best regards,
    Ismael

    in reply to: Restricted product displaying in search results #1491707

    Hey sarahd167,

    Thank you for the inquiry.

    You may need to use the avf_ajax_search_query filter to adjust how the items in the search results are retrieved. Please forward this filter to the plugin developers — they will know the correct query to use.

    Best regards,
    Ismael

    in reply to: Boxed content in grid row with fullwidth background #1491625

    Hi,

    Did you place “av-custom-grid-1400” in the Custom CSS Class field? Remove the # from the selector and replace it with a dot (.) — it should be .av-custom-grid-1400.

    Best regards,
    Ismael

    in reply to: Custom fontello icon issues #1491624

    Hi,

    Thank you for the update.

    The rectangle beside the Home menu item is caused by this css code. Where did you get the icon code “f2d8”?

    #avia-menu > li:nth-child(1) > a .avia-menu-text:before {
        content: "\f2d8";
        font-family: 'entypo-fontello';
    }

    Unfortunately, you cannot display an icon using css and its icon code. You will need to use the icon shortcode in the Appearance > Menus panel.

    Best regards,
    Ismael

    in reply to: Full width background image in colour section #1491623

    Hey photographie-tous-azimuts,

    Thank you for the inquiry.

    This is possible by setting the background image size to 100%, but the image may become distorted. We recommend resizing the image to have a 16:10 aspect ratio, or as close as possible to the aspect ratio of the container you plan to use. Then set the Styling > Background Image > Background Repeat to “Stretch to fit”. Unfortunately, the image may still be partially cropped on some screen sizes.

    Screenshot-2025-11-21-at-4-26-13-PM

    Best regards,
    Ismael

    in reply to: Before/After part #1491621

    Hey tariqyacoub82,

    Thank you for the inquiry.

    You may need to place the before/after image in a Color Section element and set its container to full width. Please check this documentation for more info.

    https://kriesi.at/documentation/enfold/color-section/#color-section-with-100-content-width

    Best regards,
    Ismael

    in reply to: Hamburger menu icon left, logo centered, search icon right #1491620

    Hi,

    You’re very welcome! Please don’t hesitate to open another thread if you have more questions. Have a nice day.

    Best regards,
    Ismael

    in reply to: Content slider issue (solved) #1491619

    Hi,

    Great! Glad to know that this has been resolved. Please don’t hesitate to open another thread if you have more questions. Have a nice day.

    Best regards,
    Ismael

    in reply to: Position #1491618

    Hey limedrop,

    Thank you for the inquiry.

    That is not how the parallax or fixed background image effect works. The image in the bottom section is neither under nor over the image in the section above, it’s in its own container, scrolling with the document. Unfortunately, what you’re asking is not possible without a custom script or significant modifications to the templates.

    Best regards,
    Ismael

    in reply to: Load only used elements #1491617

    Hi,

    Thank you for the update.

    I am absolutely sure that I do not use at least catalogue, comments.

    These are loaded because they are required for the default elements in the template, such as the comments section and the catalogue grid for products or related blog posts. Unfortunately, disabling them will affect those elements.

    near “Disable Mobile CSS Animations” please add Disable all animations (CSS and JS).

    To unregister the scripts you mentioned above, add the following code to your functions.php file:

    function ava_wp_enqueue_scripts_mod() {
        wp_dequeue_script('avia-parallax-support');
        wp_deregister_script('avia-parallax-support');
    
        wp_dequeue_script('avia-fold-unfold');
        wp_deregister_script('avia-fold-unfold');
    
        wp_dequeue_script('avia-sticky-header');
        wp_deregister_script('avia-sticky-header');
    }
    add_action('wp_enqueue_scripts', 'ava_wp_enqueue_scripts_mod', 100);
    

    Best regards,
    Ismael

    in reply to: Boxed content in grid row with fullwidth background #1491616

    Hi,

    The grid should have the ID “gridtest” — it’s currently using “gridboxed”. Replace it with the custom css class “av-custom-grid-1400”, then replace all instances of the “#gridtest” selector in the css rules above with “.av-custom-grid-1400”.

    Best regards,
    Ismael

    in reply to: Update Enfold with token #1491615

    Hi,

    Thank you for the update.

    Try asking your hosting provider whether the file permissions are correct, or simply request a general check of this particular installation. If you’re not keen on updating the site via FTP, you can also try updating it using the Envato Market plugin. Please check the link below.

    https://www.envato.com/lp/market-plugin/

    Best regards,
    Ismael

    in reply to: Homepage Not Full Width #1491614

    Hi,

    You’re welcome! Feel free to open another thread if you have more questions. Have a nice day.

    Best regards,
    Ismael

    in reply to: Enfold Header Font Size and Position #1491613

    Hi,

    Thank you for the update.

    There were two entries for the h3 element in the Advanced Styling panel. We removed both, as they were using the default settings anyway and then adjusted the h3 configuration in General Styling > Typography.

    Screenshot-2025-11-21-at-3-32-31-PM

    Best regards,
    Ismael

    in reply to: Editing page not possible #1491612

    Hey Mariann_m,

    Thank you for the inquiry.

    The theme should be compatible with the latest PHP versions (8.3 and above). The current site is running version 6.0.8, which is quite outdated. Please make sure that the theme is updated to version 7.1.3.

    https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    in reply to: Favicon not showing up on the tab #1491610

    Hi,

    Thank you for the update.

    Have you tried converting the PNG image to an actual ICO file? Please check this tool: https://favicon.io/

    Best regards,
    Ismael

    in reply to: JQuery Errors #1491559

    Hi,

    Thank you for the inquiry.

    Where can we check the issue? Please create a test page and provide the login details in the private field.

    Best regards,
    Ismael

Viewing 30 posts - 61 through 90 (of 66,939 total)