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Viewing 30 posts - 61 through 90 (of 67,134 total)
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  • Hey jessij87,

    Thank you for the inquiry.

    Where is the site hosted? The demo import is known to have issues with certain hosting providers, such as OVH, so that might be the cause of the problem. If that’s the case, please try to import the demo manually using the XML files. For more information, please refer to this documentation.

    https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo

    Let us know if you need additional info.

    Best regards,
    Ismael

    in reply to: Enfold – WooCommerce latest version: FATAL ERROR #1493836

    Hey giacomopol,

    Thank you for the inquiry.

    Is the theme updated to version 7.1.3? If there are template modifications in the child theme, please make sure to update those as well. If the issue persists, try to downgrade to an older PHP version, such as PHP 8.1. Let us know the result.

    Best regards,
    Ismael

    in reply to: Broken Pages & SVG Icon Error on My Website #1493835

    Hey bdfuel,

    Thank you for the inquiry.

    Is the theme updated to version 7.1.3? If not, please make sure to download the latest version or update the theme via the Enfold > Theme Update panel. If there are modified files in the child theme, make sure those are updated as well. Please let us know if the issue persists.

    Best regards,
    Ismael

    in reply to: Grid Row Footer & Safari Mobile Issue #1493834

    Hey Tim,

    Thank you for the inquiry.

    We have found a few invalid css rules in the Quick CSS field and fixed them. We recommend reviewing the styles there and optimizing them further, for example by removing duplicate css media queries. We also added the following css code, which fixed the issue on a mobile emulation:

    @media (max-width: 768px) {
      .responsive #top {
        overflow-x: visible;
      }
    }

    Please make sure to purge the cache before testing.

    Best regards,
    Ismael

    in reply to: ALB is not working on all Facets #1493827

    Hi,

    Thank you for the screenshots.

    Are the listings their own separate post types? We noticed there are two accomodaties post type (accomodaties and Accomodaties) which might be conflicting with each other. Have you tried removing the other one? For additional information regarding the issue, we recommend reaching out to the plugins developers to clarify how each post type is created.

    Best regards,
    Ismael

    in reply to: Breadcrumbs portfolio grid alignment #1493825

    Hi,

    Great! Glad to know that the issue has been resolved. Happy New Year!

    Best regards,
    Ismael

    in reply to: ALB is not working on all Facets #1493758

    Hey safariinkenia,

    Thank you for the inquiry.

    Would you mind providing a screenshot of the issue or create a test page? You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, ImgBB, PostImages or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: Custom Fonts in Enfold Theme #1493757

    Hey jocelynwasham,

    Thank you for the inquiry.

    You can follow these steps to zip files for custom fonts and remove the default MacOS files from the folder.

    1. Place all your font files (.woff, .woff2, .ttf, .eot) in a single folder.

    2. To remove the hidden MacOS hidden files, open the Terminal and navigate to your folder, the use the following commands.

    
    cd /path/to/your/font-folder
    find . -name ".DS_Store" -delete
    find . -name "__MACOSX" -delete
    

    3. Create a clean zip of your font folder by right clicking the folder + Compress (Mac) or Send to Compressed (zipped) folder on windows. Make sure the zip contains only your font files.

    4. To upload it, go to the Enfold > Import/Export > Custom Font Manager.

    Please check this link for more info: https://kriesi.at/documentation/enfold/typography/#how-to-upload-custom-fonts

    Let us know the result.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    It seems to be working when we tested it on our end. Please try to increase the timeout from 500 ms to 1000 ms or longer. If you can provide the login details in the private field, we’ll check the script further.

    Best regards,
    Ismael

    in reply to: Color section not showing color or image background. #1493755

    Hi,

    Thank you for opening another thread. We’ve replied to it here: https://kriesi.at/support/topic/section-background-image-set-but-css-outputs-background-image-unset/#post-1493746

    Best regards,
    Ismael

    in reply to: Text Align Justified #1493754

    Hey kurson,

    Thank you for the inquiry.

    Looks like the text alignment is not set and is defaulting to justify. Try to add the following css code to align the headings to the left.

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      #top #wrap_all .all_colors h1,
      #top #wrap_all .all_colors h2,
      #top #wrap_all .all_colors h3,
      #top #wrap_all .all_colors h4,
      #top #wrap_all .all_colors h5,
      #top #wrap_all .all_colors h6 {
        text-align: left;
      }
    }

    Let us know the result.

    feLlRUv.md.png

    Best regards,
    Ismael

    in reply to: Allow Larger Header Size On Mobile #1493753

    Hey Brady,

    Thank you for the inquiry.

    The site looks unstyled when we checked it. Are you currently working on the site?
    To make the logo larger on mobile view or to make it full width, try the following css code:

    @media only screen and (max-width: 767px) {
      /* Add your Mobile Styles here */
      #top #header_main>.container .logo img {
        height: 200px;
        width: 100%;
      }
    }

    Please check the screenshot in the private field.

    Best regards,
    Ismael

    in reply to: Transparent Header For Mobile #1493752

    Hey Antonio,

    Thank you for the inquiry.

    You can add this css code to switch the header to transparent in the mobile view.

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      .responsive #top #wrap_all #header {
        position: fixed;
        background: transparent;
      }
    
      .responsive #top .av_header_transparency.av_alternate_logo_active .logo a>img,
      .responsive #top .av_header_transparency.av_alternate_logo_active .logo a>svg {
        display: none;
      }
    
      .responsive #top .av_header_transparency .logo .subtext.avia-svg-logo-sub,
      .responsive #top .av_header_transparency .logo img.alternate {
        display: block;
      }
    
      #top #header.header_color.av_header_transparency .av-main-nav>li>a:hover .av-hamburger-inner,
      #top #header.header_color.av_header_transparency .av-main-nav>li>a:focus .av-hamburger-inner,
      #top #header.header_color.av_header_transparency .av-main-nav>li>a:hover .av-hamburger-inner::before,
      #top #header.header_color.av_header_transparency .av-main-nav>li>a:focus .av-hamburger-inner::before,
      #top #header.header_color.av_header_transparency .av-main-nav>li>a:hover .av-hamburger-inner::after,
      #top #header.header_color.av_header_transparency .av-main-nav>li>a:focus .av-hamburger-inner::after {
        background: var(--enfold-header-color-button-font);
        opacity: 1;
      }
    
      #top .header_color .av-hamburger-inner,
      #top .header_color .av-hamburger-inner::before,
      #top .header_color .av-hamburger-inner::after {
        background-color: var(--enfold-header-color-button-font);
      }
    }

    (see screenshot in the private field)

    Best regards,
    Ismael

    in reply to: Videos (Youtube/Vimeo) no longer opening in lightbox #1493750

    Hi,

    Thank you for the inquiry.

    Looks like the site is restricted to certain countries as we can’t access it. Is this issue only happening in Chrome? Have you tried manually clearing the cookies and then refreshing the page?

    Best regards,
    Ismael

    in reply to: layout dissappears after preview #1493749

    Hi,

    Thank you for the inquiry.

    We noticed multiple strong tags in the heading “Onze diensten”, which is unnecessary and could be an indication of incorrect html, such as missing closing tags or similar issues.

    <strong><strong>Onze diensten</strong></strong>
    

    To assist you further, please provide us with your login credentials by following these steps:

    1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
    2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
    3. Click on “Create New” to generate a temporary login.
    4. Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
    5. Click “Submit” to create the temporary account.
    6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

    Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.

    If you have any further questions or concerns, please let us know.

    Best regards,
    Ismael

    in reply to: Compatibility with WP 6.9.0? #1493748

    Hey Pascal Oberndörfer,

    Thank you for the inquiry.

    The theme should be compatible with the latest version of WordPress (6.9.0). If you encounter any issues, please feel free to open another thread here in the forum.

    Best regards,
    Ismael

    in reply to: Secondary Custom Menu #1493747

    Hey annameis,

    Thank you for the inquiry.

    It’s possible to move the default top header above the main menu. Please start with this css code:

    #header_meta {
        position: absolute;
        right: 0;
        border: 0;
        background: transparent;
    }

    You can then add additional style adjustments as needed.

    Best regards,
    Ismael

    Hey vaclavdanek,

    Thank you for the inquiry.

    Have you tried disabling the Enfold > Performance > File Compression settings? We may need to log in to the site to properly check the issue. Please provide the login details in the private field.

    Best regards,
    Ismael

    in reply to: Enfold Button Loses it’s formatting when modified #1493745

    Hi,

    Thank you for the screenshot.

    The buttons seem to be displaying correctly now. Did you figure out the issue?

    fesJ75P.md.png

    Best regards,
    Ismael

    in reply to: Widgets not displaying #1493744

    Hey webraven,

    Thank you for the inquiry.

    We have noticed that the footer.php and header.php files have been modified in the child theme. Please make sure to update those files with the latest versions from the parent theme, and let us know the result.

    Best regards,
    Ismael

    in reply to: Compatibility with WP 6.9.0? #1493743

    Hey Pascal Oberndörfer,

    Thank you for the inquiry.

    The theme should be compatible with the latest version of WordPress (6.9.0). If you encounter any issues, please feel free to open another thread here in the forum.

    Best regards,
    Ismael

    in reply to: problem with lightbox images #1493709

    Hi,

    We’ll keep the thread open. Please let us know the result.

    Best regards,
    Ismael

    in reply to: Portfolio masonry with 7 rows #1493708

    Hi,

    Glad we could help! Please don’t hesitate to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    Hey ThorstenFB,

    Thank you for the inquiry.

    Try to add this code to the functions.php file to re-apply the target attribute to the loaded portfolio items.

    add_action('wp_footer', function () {
        ?>
        <script>
            jQuery(function ($) {
    
                function applyMasonryTargetBlank() {
                    setTimeout(function () {
                        $('.av-masonry-entry a').attr('target', '_blank');
                    }, 500);
                }
    
                applyMasonryTargetBlank();
    
                $(window).on('debouncedresize', function () {
                    applyMasonryTargetBlank();
                });
    
            });
        </script>
        <?php
    }, 9999);
    

    Best regards,
    Ismael

    in reply to: Portfolio masonry with 7 rows #1493704

    Hey ThorstenFB,

    Thank you for the inquiry.

    This should be possible with a custom css modification. Try to set the Styling > Columns > Column count to 6 columns, then add this css code.

    @media only screen and (min-width: 989px) {
      .av-masonry-col-6 .av-masonry-entry {
        width: 14.28%;
      }
    }
    

    If you need to apply this to a specific Masonry element, try using the Custom CSS Class option as described in the following documentation.

    https://kriesi.at/documentation/enfold/add-custom-css/

    Best regards,
    Ismael

    in reply to: problem with lightbox images #1493702

    Hi,

    Thank you for the inquiry.

    Did you toggle the visibility of the image elements using Advanced > Responsive > Element Visibility settings? If you need to exclude the image from the lightbox, you may need to create a duplicate of the entire section — one for desktop and another for smaller screens.

    Best regards,
    Ismael

    in reply to: Upgrading to PHP 8.x error #1493680

    Hi,

    Thank you or the update.

    Have you tried upgrading to PHP 8.4? We have tested the theme on this version, and everything runs as expected. It’s possible that some plugins in your installation are not compatible with the latest PHP versions. Try to deactivate all plugins, upgrade the PHP version and then check if the errors or issues persist.

    Best regards,
    Ismael

    in reply to: Yoast SEO FAQ block #1493679

    Hi,

    Thank you for the update.

    Yes, you can enable the Content > Toggles > Use as FAQ Page (SEO improvement) option for the Accordion element to automatically add the FAQ Page schema. Please check this screenshot for reference.

    fOeTNyB.md.png

    Let us know if you need more info.

    Best regards,
    Ismael

    in reply to: Picture height when screen size changes with grid line #1493678

    Hey Johannes,

    Thank you for the inquiry.

    You have to edit the cells with the background image, go to Advanced > Developer Settings, and apply the Custom CSS Class name “av-cell-with-image”. After that, add the following css in the Enfold > General Styling > Quick CSS field code to set a minimum height for the cell, which will also enlarge the image.

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      .responsive #top #wrap_all .av-flex-cells .av-cell-with-image {
        min-height: 300px;
      }
    }

    Please check this link for more info on adding custom css class names to builder elements.

    https://kriesi.at/documentation/enfold/add-custom-css/#enable-custom-css-class-name-support

    Best regards,
    Ismael

    in reply to: PHP 8.4 Support #1493677

    Hey w-coats,

    Thank you for the inquiry.

    The theme should be compatible with PHP 8.4 or higher and the latest version of WordPress. If you encounter any issues, please feel free to open another thread here in the forum so we can help out.

    Best regards,
    Ismael

Viewing 30 posts - 61 through 90 (of 67,134 total)