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Viewing 30 posts - 61 through 90 (of 66,206 total)
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  • in reply to: need help with video #1487139

    Hey Maggie,

    Thank you for the inquiry.

    We couldn’t find the video on the home page or anywhere else on the site. Would you mind providing a screenshot of the issue or a direct link to the page containing the video element?

    Best regards,
    Ismael

    in reply to: Contact Form Title Issues #1487103

    Hey BlutVampir,

    Thank you for the inquiry.

    We were not able to reproduce the issue on our end, so it’s probably caused by a third-party plugin or a custom modification to the theme. Please create a test page and provide the login details in the private field so we can check the issue further.

    Best regards,
    Ismael

    in reply to: Enfold Child Theme Combo Widget Stopped Working #1487102

    Hi,

    Thank you for the screenshot.

    We may need to log in to the site to properly investigate the issue. As requested previously, please clone the site to a staging environment, then provide the WP and FTP login details in the private field.

    Best regards,
    Ismael

    in reply to: Using the ACF plugin with Enfold #1487101

    Hey John,

    Thank you for the inquiry.

    There is no dedicated video tutorial for the dynamic content and custom layout, but this documentation should help.

    https://kriesi.at/documentation/enfold/custom-layout-and-dynamic-content

    Mike also created a few articles that should explain how to utilize ACF fields on custom layouts.

    https://savvyify.com/dynamic-content-custom-page-layouts-and-acf/
    https://savvyify.com/acf-custom-fields-in-woocommerce-products/

    Let us know if you need more info.

    Best regards,
    Ismael

    in reply to: Demo import failure – cURL error 7 #1487100

    Hey plc_ratm,

    Thank you for the inquiry.

    Are you hosted on OVH? This is a known issue with demo imports on that specific provider. We have manually imported the content of the 2017 demo, including the theme options. Unfortunately, the images and the layer slider failed to import. You can now start editing the pages and replace the missing images with your own.

    Let us know how it goes.

    Best regards,
    Ismael

    in reply to: Customize the Contact Form EMAIL #1487099

    Hi,

    The addition of the class first_form when the empty line is present is expected since the third form field (phone) is technically the first field in the new row. The empty line counts as a field, at least in how it’s rendered in the document, so the layout works as follows: first row – 1/2 field (email) + empty line; second row – 1/2 field (phone). This can be avoided by removing the empty line and using it only before or after full-width elements.

    If you need to force the phone field to stay in the second row even when there’s an empty line in between, try adding this css code:

    #top .avia_ajax_form p#element_avia_2_1, #top .avia_ajax_form p#element_avia_4_1 {
        clear: none !important;
        float: left;
        margin-left: 0;
    }
    
    #top .avia_ajax_form p#element_avia_4_1 {
        margin-left: 1%;
    }
    

    Best regards,
    Ismael

    in reply to: Frontpage Settings Crashing #1487098

    Hey no1uknowdfw,

    Thank you for the inquiry.

    You may need to reset the options in the Settings > Reading panel to their default values, or deselect the pages set there. Please provide the login details in the private field so we can investigate the issue further.

    Best regards,
    Ismael

    in reply to: Reduce loading time with the AJAX portfolio #1487096

    Hi,

    Thank you for the update.

    We’re not entirely sure what you mean by “Java Console”. Could you kindly clarify or share a screenshot to help us understand better?

    Best regards,
    Ismael

    Hi,

    We’ll keep the thread open. Let us know if you have any more questions and keep us updated.

    Best regards,
    Ismael

    in reply to: Swipe on lightbox, seems not to be working properly #1487094

    Hi,

    Thank you for the short clip.

    Try to include this css code to prevent the document from shifting while navigating the lightbox.

    .responsive .mfp-zoom-out-cur {
        overflow: hidden;
    }
    

    Best regards,
    Ismael

    Hi,

    Would you mind providing the login details to the dev site as well so we can check whether the WP Rocket settings in combination with another plugin are causing the issue? We also recommend reaching out to the plugin developers, as they might have additional insight into why the issue occurs when WP Rocket is enabled.

    Best regards,
    Ismael

    in reply to: Flip box behavior all wrong #1487092

    Hi,

    On smaller screens, you could adjust the width of the grid items to make sure they don’t split into four columns and become unnecessarily tall compared to the aspect ratio of the images.

    @media only screen and (max-width: 1024px) {
    
      /* Add your Mobile Styles here */
      .avia-icon-grid-container.av-mb13nabo-2b6695789b3fe0e5c148dc94e76998ee li.av-icon-cell-item {
        flex-basis: calc(50% - 18.75px) !important;
      }
    }
    

    Result:

    Try toggling the previous css from “contain” to “cover” and see which one works best for your layout.

    Best regards,
    Ismael

    in reply to: Enfold Child Theme Combo Widget Stopped Working #1487060

    Hey EdgeWP,

    Thank you for the inquiry.

    The combo widget seems to be working fine on our installation. Have you tried temporarily disabling the plugins? Please clone the site to a test environment, then provide the login details in the private field.

    Best regards,
    Ismael

    in reply to: Button with ACF custom fields in Accordion is broken #1487059

    Hi,

    Sorry for the delay. Yes, you can create a custom layout and use dynamic content to display specific information about the portfolio items, instead of manually adjusting the template for each item. It’s also true that this approach could be more optimal for the database as it avoid saving and retrieving unnecessary data from the portfolio items.

    Best regards,
    Ismael

    Hi,

    Looks like you’re now displaying a Fullwidth Slider on smaller screens, and the images in the slide are now displayed at 1100x1100px. Is this what you were expecting?

    Best regards,
    Ismael

    in reply to: Flip box behavior all wrong #1487057

    Hi,

    Thank you for the update.

    Looks like you’ve already detached the title from the image as suggested — it does look better now. Have you tried adding the css we recommended earlier? It will force the image to display fully but the layout might look slightly off if the flipback content is taller than the image.

    #top .avia-icon-grid-container .avia-icongrid-flipbox .avia-icongrid-wrapper .avia-icongrid-front.bg-img:before {
        background-size: contain;
    }
    

    Best regards,
    Ismael

    Hi,

    We have moved the screenshot to the private field. Please let us know once the login details are available.

    Best regards,
    Ismael

    in reply to: Customize the Contact Form EMAIL #1487055

    Hi,

    Have you tried placing it in a different location, not between the rowed or columned elements? Do you notice any changes? What we’re trying to explain is that the empty line should remain truly invisible, but placing it between rowed or columned elements could break the layout.

    Best regards,
    Ismael

    in reply to: Plugin Conflict with Enfold Theme #1487054

    Hi,

    Thank you for the update. You may have forgotten to include the username. Please include it in the private field.

    Best regards,
    Ismael

    in reply to: 2nd header area #1487053

    Hey Tilman,

    Thank you for the inquiry.

    You can add the same html in the phone info field.

    
    <div class="top-bar-content">
      <span class="content">
        <i class="fa rt-icon-placeholder2"></i> Süderquerweg 651 • 21037 Hamburg
      </span>
      <span class="content">
        <i class="fa rt-icon-telephone"></i>
        <a href="tel:+49407375020">+49 40 737 50 20</a>
      </span>
      <span class="content">
        <i class="fa rt-icon-3-time"></i> Mo. bis Fr. 7:15-18:00
      </span></div>
    

    Then, add this css code to adjust the layout of the content:

    .top-bar-content {
      display: flex;
      flex-wrap: wrap;
      align-items: center;
      gap: 15px; 
    }
    
    .top-bar-content .content {
      display: inline-flex;
      align-items: center;
      gap: 5px;
      font-size: 14px; 
    }
    
    .top-bar-content i {
      font-family: "FontAwesome";
      font-style: normal;
      font-size: 16px; 
      display: inline-block;
    }

    You may need to install the FontAwesome plugin to properly display the icons.

    https://wordpress.org/plugins/font-awesome/

    Best regards,
    Ismael

    in reply to: Plugin Conflict with Enfold Theme #1486964

    Hi,

    Thank you for the info.

    Please provide the admin account you’re using or create another one with any available email address you have access to. We’ll check the site again once the login info is available.

    Best regards,
    Ismael

    in reply to: Flip box behavior all wrong #1486963

    Hi,

    You can use an image editor like Photoshop or any available online tool, then upload the images again to your media library. Let us know the result.

    Best regards,
    Ismael

    in reply to: Contact Form Autorespond Text – Add Name? #1486962

    Hey lfs360,

    Thank you for the inquiry.

    You can try adding this filter in the functions.php file to prepend additional content before the autoresponder message.

    add_filter('avf_contact_form_autoresponder_mail', function($mail_array, $new_post, $form_params, $class) { 
        $mail_array['message'] = '<p>Hi ' . $new_post['1_1'] . '</p><br/>' . $mail_array['message'];
        return $mail_array;
    }, 10, 4);
    

    The part $new_post[‘1_1’] assumes that the name is entered in the first field of the contact form.

    Best regards,
    Ismael

    in reply to: Customize the Contact Form EMAIL #1486961

    Hi,

    Yes, it’s only for print, but the empty line item still renders a blank space, breaking the markup of the rowed elements and splitting them. This is why we recommend to avoid placing empty lines between rowed or columned elements to prevent breaking the layout. Hope this clear things up a bit.

    Best regards,
    Ismael

    in reply to: Launch a lightbox gallery with a button #1486959

    Hi,

    Thank you for the update.

    This is still possible, but we need to create a custom script to trigger the gallery when the button is clicked. To start, try to edit the gallery, go to Advanced > Developer Settings, and apply “ff-gallery-1” in the Custom CSS Class field. Next, edit the button element and place “#ff-gallery-1” in the link field. After that, add this code to the functions.php file.

    add_action('wp_footer', function() { ?>
        <script>
            jQuery(document).ready(function($) {
                $('a[href^="#ff-gallery-"]').on('click', function(e) {
                    e.preventDefault();
                    var target = $(this).attr('href').replace('#', '');
                    $('.' + target + ' .avia-gallery-big').trigger('click');
                });
            });
        </script>
    <?php });
    

    You can do the same for the second and third gallery, just replace -1 with -2 and -3.

    Best regards,
    Ismael

    in reply to: Delete woocommerce order menu #1486958

    Hey informacionyarte,

    Thank you for the inquiry.

    Please add this css code to hide the product sorting options in the shop page.

    #top div .product-sorting {
        display: none;
    }

    Let us know how it goes.

    Best regards,
    Ismael

    in reply to: Open Sans ZIP #1486957

    Hi,

    Thank you for the screenshots.

    The body font is still set to Open Sans when we checked, instead of Open Sans Condensed. Try to adjust the Font for Your Body Text setting in the Enfold > General Styling > Fonts panel. Let us know the result.

    Best regards,
    Ismael

    in reply to: Google Analytics loaded in footer #1486956

    Hi,

    We haven’t tested that, but we don’t see any reason why it wouldn’t work with these changes. Please feel free to reach out if you encounter any issues with the privacy options.

    Best regards,
    Ismael

    Hi,

    You can check out the functions in these files:

    — enfold/includes/config-enfold/functions-framework.php > avia_generate_stylesheet
    — enfold/config-templatebuilder/avia-template-builder/php/class-asset-manager.php > try_minifying_scripts | minimize_footer_scripts
    — enfold/config-gutenberg/class-avia-gutenberg-theme-integration.php > handler_generate_dynamic_stylesheet
    — enfold/config-templatebuilder/avia-template-builder/php/class-post-css-management.php > handler_enqueue_post_styles

    These functions are hooked into:

    
    add_action( 'ava_ajax_cet_delete', 'callback', 10, 1 );
    add_action( 'ava_after_theme_update', 'callback', 100, 1 );
    add_action( 'ava_after_import_demo_settings', 'callback', 100, 1 );
    add_action( 'avia_ajax_after_save_options_page', 'callback', 100, 1 );
    add_action( 'wp_enqueue_scripts', 'callback', 999999 );
    add_action( 'wp_print_footer_scripts', 'callback', 9 );
    

    Best regards,
    Ismael

    in reply to: SVG Entypo-Fontello Icons not displaying #1486954

    Hey emilconsor,

    Thank you for the inquiry.

    We noticed that the site has been heavily modified. What happens when you disable the customizations in the functions.php file and the shortcodes folder in the child theme? Try to temporarily disable the plugins as well and see if anything changes.

    Best regards,
    Ismael

Viewing 30 posts - 61 through 90 (of 66,206 total)