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Hey chris,
Thank you for the inquiry.
It seems to be displaying correctly on our end, even when we are not logged in, as shown in the screenshot below. Have you tried purging the plugin cache, remove the browser history or checking it in incognito mode?
Best regards,
IsmaelJuly 1, 2025 at 5:27 am in reply to: Compressed Home Page Margins or Padding in Tablet and Mobile Mode #1486182Hi,
Thanks for the update.
Q: why does : Working With Us is Easy not look the same size?
The font size of both headings is the same —- 28px.
You can apply the same font size to the “Hi, I’m Robert” heading, remove the 30px padding, and delete the horizontal separator element after it to reduce the space between the heading and the text below.
Best regards,
IsmaelJuly 1, 2025 at 5:15 am in reply to: WP Google Reviews Slider Global PHP Snippet Inconsistant Mobile Mode Load #1486181Hey kurson,
Thank you for the inquiry.
This css code prevents the reviews slider from displaying correctly.
.wprev_outer_wb { display: flex!important; margin-bottom: 7px; }
Adding this css code should help override the custom styles:
.blg-google-reviews .wprev_outer_wb { display: block !important; } .blg-google-reviews .wprev_outer_wb .indrevdiv.wprevpro_t1_DIV_2 { min-height: 0 !important; } .blg-google-reviews .wprev_outer_wb { max-width: 1310px; margin: 0 auto; }
Best regards,
IsmaelHi,
Thank you for the screenshot.
Please note that the html or the value inside the data-avia-search-tooltip attribute will be converted into actual html by a script, and html entities such as & quot; will be rendered as actual quotation marks in the end. This is the search form that pops up when you click the search icon.
Best regards,
IsmaelJuly 1, 2025 at 4:45 am in reply to: Make image copyright for horizontal gallery responsive – and display below image #1486179Hi,
Thank you for the update.
The code in the Custom CSS and Quick CSS fields shouldn’t conflict, but for easier maintenance, we recommend using only one. Regarding the Horizontal Gallery, this element is intended for image galleries, but you’re currently using it more like a post slider with text and meta information, which requires additional customization. We suggest using a more appropriate element such as Blog Posts, Post Slider, or Content Slider, or consider moving the slide items to their own subpages.
Best regards,
IsmaelHi,
Thank you for the info.
By default, it’s not required to select a post type for the Portfolio Grid element. Did you add this code in the functions.php file?
add_theme_support('add_avia_builder_post_type_option');
Please remove the code, then make sure to select at least one portfolio category in the Portfolio Grid element. The Appearance > Theme File Editor is not accessible so we are not able to check the file.
Best regards,
IsmaelHi,
Great! Please don’t hesitate to open another thread if you have more questions. Have a nice day.
Best regards,
IsmaelHey TB-MTL-marketing,
Thank you for the inquiry.
You may have forgotten to include the site URL. Please add it to the private field. Regarding the issue, try to temporarily disable the Enfold > Performance > File Compression settings, then purge the cache. We’ll check the issue further once the login credentials are available.
Best regards,
IsmaelJune 30, 2025 at 7:10 am in reply to: Background Image in Header Appears Zoomed on Physical iPad Device #1486134Hey Blatze,
Thank you for the inquiry.
Did you set the background attachment setting to fixed? You may need to reset the background attachment to scroll for iPad view because iOS devices have issues with the fixed setting. Please add this css code:
@media only screen and (max-width: 1366px) { /* Add your Mobile Styles here */ .avia-full-stretch, .avia-bg-style-fixed { background-attachment: scroll !important; background-size: cover !important; } }
— https://caniuse.com/background-attachment
iOS has an issue preventing background-attachment: fixed from being used with background-size: cover – see details
Best regards,
IsmaelHi,
Try to edit the Contact Form element and set the Styling > Form Color Scheme to Dark Transparent. You can also replace the previous css with this:
#top #wrap_all .main_color .button, .main_color #submit, #top #wrap_all .contact-form :is([type=submit], button:not([type=reset])) { align-items: center; display: inline-flex; gap: .5em; justify-content: center; border-radius: 100px; color: rgba(0, 0, 0, 0.6); border: 1px solid rgba(0, 0, 0, 0.6); background: 0 0; font-size: 14px; border-style: solid; border-width: 1px; transition: all 0.4s ease-in-out; padding: 9px 10px 7px; width: 80px; }
Best regards,
IsmaelJune 30, 2025 at 6:55 am in reply to: Make image copyright for horizontal gallery responsive – and display below image #1486131Hi,
Thank you for the update.
We edited the Horizontal Gallery element and set Stil > Galerie > Bildgröße to “No scaling” to display the original size, then added this css code to adjust the minimum height of the gallery.
@media only screen and (max-width: 768px) { /* Add your Mobile Styles here */ .responsive .av-horizontal-gallery-inner { min-height: 500px !important; } .responsive .av-horizontal-gallery-img { transform: none; top: 0; } }
Best regards,
IsmaelHi,
We updated the functions.php file. Here’s a screenshot of the “colliers” item, showing “montgomery-and-aldridge-2” on the left navigation and “burns-mcdonal” on the right.
Best regards,
IsmaelHey kalla77,
Thank you for the inquiry.
This is the expected behavior. Please note that empty categories or terms will not display on the page. By “empty”, we mean that there are no items assigned to that particular category, so they don’t appear. If there are three categories, for example A, B, and C, and only items from A and B are displayed on initial load, only A and B will appear as sorting buttons. The sorting button for C will not display since there are no items attached to it in the initial load. When the “Load More” or “Mehr laden” button is clicked and items from category C are loaded, only then will the C sorting button display. Hope this clears things up a bit.
Best regards,
IsmaelHi,
The stylesheets are currently compressed and merged, so we can’t determine exactly which file the css rule is from, but you can see it here.
Best regards,
IsmaelJune 30, 2025 at 6:18 am in reply to: Full with Easy Slider Tablet Mode and Mobile Mode text will not display #1486125Hi,
Thank you for the update.
We can’t reproduce the issue on our end. Also, please note that the css code above should not affect the size of the slider, only make the caption visible on smaller screens.
Best regards,
IsmaelJune 30, 2025 at 6:11 am in reply to: Compressed Home Page Margins or Padding in Tablet and Mobile Mode #1486124Hey kurson,
Thank you for the inquiry.
In the “hello” Grid Row element or section, try to edit the cells and adjust the padding for smaller screens as shown in the screenshot below. This should remove the extra gaps around the cells and create more space for the content.
Let us know if you need more info.
Best regards,
IsmaelHi,
Please remove the previous modification and replace it with the following css code, then make sure to purge the cache or clear your browser history afterward.
#top #wrap_all .contact-form :is([type=submit], button:not([type=reset])) { align-items: center; display: inline-flex; gap: .5em; justify-content: center; border-radius: 100px; color: rgba(0, 0, 0, 0.6); border: 1px solid rgba(0, 0, 0, 0.6); background: 0 0; font-size: 14px; border-style: solid; border-width: 1px; transition: all 0.4s ease-in-out; padding: 9px 10px 7px; width: 80px; }
Best regards,
IsmaelHi,
The screenshots https://imgur.com/1VgypnI and https://imgur.com/iqrN3T2 were taken from the Media > Library, if we are not mistaken. The details or URL values shown there will not be automatically applied to a page created with the SiteOrigin builder.
Best regards,
IsmaelHi,
Thank you for the update.
The issue is with the other page builder. You have to edit the images there and set the URL or link. If it’s not available, you may need to manually wrap the images in a link tag then use the image URL as value. Please contact the plugin developer for additional assistance.
Best regards,
IsmaelHi,
This is how the site looks on an actual mobile device, identical to the desktop view:
Best regards,
IsmaelJune 27, 2025 at 8:55 am in reply to: Make image copyright for horizontal gallery responsive – and display below image #1486005Hey Bpelzer,
Thank you for the inquiry.
Adding this css code should help move the copyright text below the image, but it will create a bit of extra space below the slider.
#presse .av-horizontal-gallery { padding-bottom: 120px; } #presse .presse-galerie .av-image-copyright { bottom: 0; left: 50%; transform: translateX(-50%); position: absolute; padding-top: 0; } #presse .presse-galerie .av-horizontal-gallery-wrap { overflow: visible; padding-bottom: 50px; }
Best regards,
IsmaelHi,
Did you remove the filter? The markup is the same when we checked. Please check the screenshot in the private field.
Best regards,
IsmaelHey Jackie,
Thank you for the inquiry.
Did you build a custom menu? You can set the Fullwidth Submenu element to display an existing menu by selecting the first option in the Content > Which kind of menu do you want to display settings. Then, choose the menu from the Select menu to display list or dropdown. Let us know if this is what you’re asking.
Best regards,
IsmaelHi,
Thank you for the update.
We already set the width to 80px, but it seems to be overridden by the default styles. Try to replace the selector “.contact-form :is([type=submit], button:not([type=reset]))” with “#top #wrap_all .contact-form :is([type=submit], button:not([type=reset]))”.
Let us know the result.
Best regards,
IsmaelHey Alex,
Thank you for the inquiry.
1.). Please try to add this css code to pull the logo further toward the left edge of the document:
.responsive .logo { margin-left: -30px; }
2.) Edit the cells in the Grid Row elements and adjust the padding values for smaller screens to reduce the spacing around the cell content. Please check the screenshot below.
Best regards,
IsmaelHey Max Buettner,
Thank you for the inquiry.
You can use the purchase code to register an account on the forum. Once registered, you should be able to open a new thread and reply directly in the forum. Please use this link: https://kriesi.at/support/register/
Best regards,
IsmaelHey Munford,
Thank you for the inquiry.
The images on the “mixed-media” page don’t have any links or are not wrapped inside a link tag. Unfortunately, we are not familiar with the SiteOrigin Builder and we are not sure how the images were added to the page, but you may need to edit them and make sure they include links that use the original image URL as the value.
Another option is to switch to the Advance Layout Builder and use image elements such as the Gallery or Masonry.
Best regards,
IsmaelHi,
It’s not a bug. The default sizes of the entry_without_sidebar and entry_with_sidebar thumbnails are 1210x430px and 845x321px, respectively. The filter above adjusts the maximum thumbnail dimensions to 9999, allowing the thumbnails to be displayed at their original size.
Best regards,
IsmaelJune 27, 2025 at 7:55 am in reply to: Custom Posts No Longer Display After Saving Blog Post Eliment #1485996Hi,
The “Select Post Type” option is not enabled by default, but it was probably enabled by the previous developer. You can disable it back by removing the following code from the functions.php file:
add_theme_support('add_avia_builder_post_type_option');
After disabling the option, you may need to re-add the Blog Posts element or manually edit the shortcodes and remove the post_type attribute, then update the page so it’s synced with the database.
Is it possible there is an issue with the Custom Post Type UI plugin?
Yes, it’s possible that there’s an issue with the creation of the custom post type “hotel-resorts.” Another thing you could try is to select all items or the “Post Types” option in the list, since the “hotel-resorts” post type is not available, and see if that works.
Best regards,
Ismael -
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