Forum Replies Created
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January 13, 2026 at 5:31 am in reply to: cURL error 28: Connection timeout after 1000ms – Error accessing file for downlo #1493859
Hey jessij87,
Thank you for the inquiry.
Where is the site hosted? The demo import is known to have issues with certain hosting providers, such as OVH, so that might be the cause of the problem. If that’s the case, please try to import the demo manually using the XML files. For more information, please refer to this documentation.
— https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo
Let us know if you need additional info.
Best regards,
IsmaelHey giacomopol,
Thank you for the inquiry.
Is the theme updated to version 7.1.3? If there are template modifications in the child theme, please make sure to update those as well. If the issue persists, try to downgrade to an older PHP version, such as PHP 8.1. Let us know the result.
Best regards,
IsmaelHey bdfuel,
Thank you for the inquiry.
Is the theme updated to version 7.1.3? If not, please make sure to download the latest version or update the theme via the Enfold > Theme Update panel. If there are modified files in the child theme, make sure those are updated as well. Please let us know if the issue persists.
Best regards,
IsmaelHey Tim,
Thank you for the inquiry.
We have found a few invalid css rules in the Quick CSS field and fixed them. We recommend reviewing the styles there and optimizing them further, for example by removing duplicate css media queries. We also added the following css code, which fixed the issue on a mobile emulation:
@media (max-width: 768px) { .responsive #top { overflow-x: visible; } }Please make sure to purge the cache before testing.
Best regards,
IsmaelHi,
Thank you for the screenshots.
Are the listings their own separate post types? We noticed there are two accomodaties post type (accomodaties and Accomodaties) which might be conflicting with each other. Have you tried removing the other one? For additional information regarding the issue, we recommend reaching out to the plugins developers to clarify how each post type is created.
Best regards,
IsmaelHi,
Great! Glad to know that the issue has been resolved. Happy New Year!
Best regards,
IsmaelHey safariinkenia,
Thank you for the inquiry.
Would you mind providing a screenshot of the issue or create a test page? You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, ImgBB, PostImages or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelHey jocelynwasham,
Thank you for the inquiry.
You can follow these steps to zip files for custom fonts and remove the default MacOS files from the folder.
1. Place all your font files (.woff, .woff2, .ttf, .eot) in a single folder.
2. To remove the hidden MacOS hidden files, open the Terminal and navigate to your folder, the use the following commands.
cd /path/to/your/font-folder find . -name ".DS_Store" -delete find . -name "__MACOSX" -delete3. Create a clean zip of your font folder by right clicking the folder + Compress (Mac) or Send to Compressed (zipped) folder on windows. Make sure the zip contains only your font files.
4. To upload it, go to the Enfold > Import/Export > Custom Font Manager.
Please check this link for more info: https://kriesi.at/documentation/enfold/typography/#how-to-upload-custom-fonts
Let us know the result.
Best regards,
IsmaelJanuary 9, 2026 at 6:17 am in reply to: Open custom portfolio link only works partially with "load more" function. #1493756Hi,
Thank you for the update.
It seems to be working when we tested it on our end. Please try to increase the timeout from 500 ms to 1000 ms or longer. If you can provide the login details in the private field, we’ll check the script further.
Best regards,
IsmaelJanuary 9, 2026 at 6:15 am in reply to: Color section not showing color or image background. #1493755Hi,
Thank you for opening another thread. We’ve replied to it here: https://kriesi.at/support/topic/section-background-image-set-but-css-outputs-background-image-unset/#post-1493746
Best regards,
IsmaelHey kurson,
Thank you for the inquiry.
Looks like the text alignment is not set and is defaulting to justify. Try to add the following css code to align the headings to the left.
@media only screen and (max-width: 767px) { /* Add your Mobile Styles here */ #top #wrap_all .all_colors h1, #top #wrap_all .all_colors h2, #top #wrap_all .all_colors h3, #top #wrap_all .all_colors h4, #top #wrap_all .all_colors h5, #top #wrap_all .all_colors h6 { text-align: left; } }Let us know the result.
Best regards,
IsmaelHey Brady,
Thank you for the inquiry.
The site looks unstyled when we checked it. Are you currently working on the site?
To make the logo larger on mobile view or to make it full width, try the following css code:@media only screen and (max-width: 767px) { /* Add your Mobile Styles here */ #top #header_main>.container .logo img { height: 200px; width: 100%; } }Please check the screenshot in the private field.
Best regards,
IsmaelHey Antonio,
Thank you for the inquiry.
You can add this css code to switch the header to transparent in the mobile view.
@media only screen and (max-width: 767px) { /* Add your Mobile Styles here */ .responsive #top #wrap_all #header { position: fixed; background: transparent; } .responsive #top .av_header_transparency.av_alternate_logo_active .logo a>img, .responsive #top .av_header_transparency.av_alternate_logo_active .logo a>svg { display: none; } .responsive #top .av_header_transparency .logo .subtext.avia-svg-logo-sub, .responsive #top .av_header_transparency .logo img.alternate { display: block; } #top #header.header_color.av_header_transparency .av-main-nav>li>a:hover .av-hamburger-inner, #top #header.header_color.av_header_transparency .av-main-nav>li>a:focus .av-hamburger-inner, #top #header.header_color.av_header_transparency .av-main-nav>li>a:hover .av-hamburger-inner::before, #top #header.header_color.av_header_transparency .av-main-nav>li>a:focus .av-hamburger-inner::before, #top #header.header_color.av_header_transparency .av-main-nav>li>a:hover .av-hamburger-inner::after, #top #header.header_color.av_header_transparency .av-main-nav>li>a:focus .av-hamburger-inner::after { background: var(--enfold-header-color-button-font); opacity: 1; } #top .header_color .av-hamburger-inner, #top .header_color .av-hamburger-inner::before, #top .header_color .av-hamburger-inner::after { background-color: var(--enfold-header-color-button-font); } }(see screenshot in the private field)
Best regards,
IsmaelJanuary 9, 2026 at 5:44 am in reply to: Videos (Youtube/Vimeo) no longer opening in lightbox #1493750Hi,
Thank you for the inquiry.
Looks like the site is restricted to certain countries as we can’t access it. Is this issue only happening in Chrome? Have you tried manually clearing the cookies and then refreshing the page?
Best regards,
IsmaelHi,
Thank you for the inquiry.
We noticed multiple strong tags in the heading “Onze diensten”, which is unnecessary and could be an indication of incorrect html, such as missing closing tags or similar issues.
<strong><strong>Onze diensten</strong></strong>To assist you further, please provide us with your login credentials by following these steps:
- Install and activate the “Temporary Login Without Password” plugin. You can find it here.
- Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
- Click on “Create New” to generate a temporary login.
- Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
- Click “Submit” to create the temporary account.
- In the private section, provide us with the URL that allows us to access the temporary login and assist you.
Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.
If you have any further questions or concerns, please let us know.
Best regards,
IsmaelHey Pascal Oberndörfer,
Thank you for the inquiry.
The theme should be compatible with the latest version of WordPress (6.9.0). If you encounter any issues, please feel free to open another thread here in the forum.
Best regards,
IsmaelHey annameis,
Thank you for the inquiry.
It’s possible to move the default top header above the main menu. Please start with this css code:
#header_meta { position: absolute; right: 0; border: 0; background: transparent; }You can then add additional style adjustments as needed.
Best regards,
IsmaelJanuary 9, 2026 at 5:06 am in reply to: Section background image set, but CSS outputs background-image: unset #1493746Hey vaclavdanek,
Thank you for the inquiry.
Have you tried disabling the Enfold > Performance > File Compression settings? We may need to log in to the site to properly check the issue. Please provide the login details in the private field.
Best regards,
IsmaelHey webraven,
Thank you for the inquiry.
We have noticed that the footer.php and header.php files have been modified in the child theme. Please make sure to update those files with the latest versions from the parent theme, and let us know the result.
Best regards,
IsmaelHey Pascal Oberndörfer,
Thank you for the inquiry.
The theme should be compatible with the latest version of WordPress (6.9.0). If you encounter any issues, please feel free to open another thread here in the forum.
Best regards,
IsmaelHi,
Glad we could help! Please don’t hesitate to open another thread if you have more questions about the theme.
Have a nice day.
Best regards,
IsmaelJanuary 8, 2026 at 10:34 am in reply to: Open custom portfolio link only works partially with "load more" function. #1493707Hey ThorstenFB,
Thank you for the inquiry.
Try to add this code to the functions.php file to re-apply the target attribute to the loaded portfolio items.
add_action('wp_footer', function () { ?> <script> jQuery(function ($) { function applyMasonryTargetBlank() { setTimeout(function () { $('.av-masonry-entry a').attr('target', '_blank'); }, 500); } applyMasonryTargetBlank(); $(window).on('debouncedresize', function () { applyMasonryTargetBlank(); }); }); </script> <?php }, 9999);Best regards,
IsmaelHey ThorstenFB,
Thank you for the inquiry.
This should be possible with a custom css modification. Try to set the Styling > Columns > Column count to 6 columns, then add this css code.
@media only screen and (min-width: 989px) { .av-masonry-col-6 .av-masonry-entry { width: 14.28%; } }If you need to apply this to a specific Masonry element, try using the Custom CSS Class option as described in the following documentation.
— https://kriesi.at/documentation/enfold/add-custom-css/
Best regards,
IsmaelHi,
Thank you for the inquiry.
Did you toggle the visibility of the image elements using Advanced > Responsive > Element Visibility settings? If you need to exclude the image from the lightbox, you may need to create a duplicate of the entire section — one for desktop and another for smaller screens.
Best regards,
IsmaelHi,
Thank you or the update.
Have you tried upgrading to PHP 8.4? We have tested the theme on this version, and everything runs as expected. It’s possible that some plugins in your installation are not compatible with the latest PHP versions. Try to deactivate all plugins, upgrade the PHP version and then check if the errors or issues persist.
Best regards,
IsmaelJanuary 7, 2026 at 4:39 am in reply to: Picture height when screen size changes with grid line #1493678Hey Johannes,
Thank you for the inquiry.
You have to edit the cells with the background image, go to Advanced > Developer Settings, and apply the Custom CSS Class name “av-cell-with-image”. After that, add the following css in the Enfold > General Styling > Quick CSS field code to set a minimum height for the cell, which will also enlarge the image.
@media only screen and (max-width: 767px) { /* Add your Mobile Styles here */ .responsive #top #wrap_all .av-flex-cells .av-cell-with-image { min-height: 300px; } }Please check this link for more info on adding custom css class names to builder elements.
— https://kriesi.at/documentation/enfold/add-custom-css/#enable-custom-css-class-name-support
Best regards,
Ismael -
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