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Viewing 30 posts - 61 through 90 (of 63,979 total)
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  • in reply to: Creating a Child Theme After Creating modifications #1471188

    Hey rosiet5,

    Thank you for the inquiry.

    Did you modify any template files in the parent theme? If not, you can import the parent theme options after activating the child theme. You can also manually export the theme options, activate the child theme, and then import the theme options back. Make sure to create a backup or restore point before proceeding, just in case. For more info, please check the documentation below:

    // https://kriesi.at/documentation/enfold/child-theme/#how-to-install-the-child-theme

    Best regards,
    Ismael

    in reply to: Page Edits Stopped Saving (At Specific Point) #1471187

    Hi,

    Thank you for the update.

    We created a test page (see private field) using the Journey page as the template, and we were able to reproduce the issue. Unfortunately, we are not yet sure what is causing the error. Would it be possible to temporarily deactivate the plugins while testing?

    Best regards,
    Ismael

    in reply to: Support Qustion #1471185

    Hi,

    It works, but the images are too small in height. Can I still adjust the height in CSS?

    You may need to adjust the default size of the entry_without_sidebar thumbnail. Please add this filter in the functions.php file:

    function avf_customization_modify_thumb_size( $size ) {
          $size['entry_without_sidebar'] = array( 'width' => 9999, 'height' => 9999 );
          $size['entry_with_sidebar'] = array( 'width' => 9999, 'height' => 9999 );
          return $size;
    }
    
    add_filter( 'avf_modify_thumb_size', 'avf_customization_modify_thumb_size', 10, 1 );

    Then use the following plugin to regenerate the thumbnails:

    // https://wordpress.org/plugins/force-regenerate-thumbnails/

    IMPORTANT: Please make sure to create a site backup or restore point before proceeding.

    Best regards,
    Ismael

    in reply to: Bugs in my Enfold theme? Updating homepage crashes it. #1471184

    Hi,

    Thank you for the update.

    Adding invalid html is not a minor issue and should be avoided at all costs. It can not only break the builder but also affect the frontend. Please carefully review your html code before placing it on any of your pages. Use a validation tool or edit it using an IDE to make sure it’s correct.

    Best regards,
    Ismael

    in reply to: ENFOLD DEFAULT DEMO #1471183

    Hi,

    Thank you for the info.

    We were unable to reproduce the issue on a test page. Is this occurring on a specific page? Also, please make sure that the theme is updated from version 6.0.4 to the latest version, 6.0.6. And as recommended above, you may need to clone the site to a server with a standard WordPress setup without the extra configurations and redirects.

    Best regards,
    Ismael

    Hey Marcel,

    Thank you for the inquiry.

    The theme doesn’t extensively modify the cart and checkout pages. Could you provide a link to a product page with those properties and post a screenshot? We can’t find the shop page or any products that we can add to the cart.

    Best regards,
    Ismael

    in reply to: Wrong thumbnail trying to load on Android phone #1471181

    Hi,

    It seems to be loading the correct image (180x101px) on our end. Are you using any plugins related to images? Try to add this filter to force the browser to load the 180px image when the screen width is less than 768px.

    add_filter( 'wp_calculate_image_srcset_sizes', 'avf_wp_calculate_image_srcset_sizes_mod', 10, 2 );
    function avf_wp_calculate_image_srcset_sizes_mod( $sizes, $size ) {
        if ( 180 === $size[0] && 101 === $size[1] ) {
            return '(max-width: 768px) 180px, 700px';
        }
    
        return $sizes;
    }

    Best regards,
    Ismael

    in reply to: Change Woocommerce Thank you page title #1471180

    Hey westefan,

    Thank you for the inquiry.

    The woocommerce_endpoint_order-received_title filter should have worked. Could you provide a link to the site and upload a screenshot of the “Thank You” page?

    Best regards,
    Ismael

    Hi,

    We’ll keep the thread open. Please let us know if the issue occurs again.

    Best regards,
    Ismael

    in reply to: Page Edits Stopped Saving (At Specific Point) #1471178

    Hey soapboxstudio,

    Thank you for the inquiry.

    Did you add any custom html, code or embed any scripts in the page? Please try to temporarily remove the custom code, then save the page. Let us know of the result.

    Best regards,
    Ismael

    in reply to: Hero Image Issue #1471139

    Hey jnightingale,

    Thank you for the inquiry.

    Have you tried using the Fullwidth Easy Slider instead of the Fullscreen Slider? With the Fullwidth Easy Slider, the size of the slider will be calculated based on the dimensions of the images, rather than inheriting the size of the browser viewport.

    Best regards,
    Ismael

    in reply to: Bugs in my Enfold theme? Updating homepage crashes it. #1471138

    Hi,

    UPDATE: We created a test page using the home template with the correct html code: (see private field)

    Best regards,
    Ismael

    in reply to: Bugs in my Enfold theme? Updating homepage crashes it. #1471137

    Hi,

    Thank you for the update.

    The html is invalid again. The list (li) tags were not closed properly.

    
     	<li class=”check”>OWNED & OPERATED BY LOCAL EMERGENCY PHYSICIAN
    Utilizing experience gained over 20 years in emergency medicine.
    

    It should be:

    
     	<li>OWNED &#038; OPERATED BY LOCAL EMERGENCY PHYSICIAN
    Utilizing experience gained over 20 years in emergency medicine.</li>
    

    We didn’t see this content on the homepage. Even if the HTML isn’t causing any issues, you should avoid leaving unclosed HTML tags.

    Best regards,
    Ismael

    in reply to: Having trouble saving, once I reach content limit? #1471136

    Hi,

    Thank you for the info.

    I do believe there is some inherent limitation with your theme.

    We tried recreating the same layout on a live test page but we’re not able to reproduce the same issue. You might want to try switching to or testing a different hosting provider.

    Best regards,
    Ismael

    in reply to: Unable to update Enfold or remove WPML Plugin #1471135

    Hi,

    Thank you for the update.

    Have you tried temporarily removing the avia_remove_main_menu_flags function before performing the update? Also, this function will generate an error if WPML is deactivated.

    Enfold manually and there was another critical error on the site.

    What is the new error? Please try to update the theme manually via FTP.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    in reply to: Logo cutoff and menu too low on mobile #1471133

    Hi,

    Thank you for the update.

    We adjusted the css code a bit. Please try it again:

    @media only screen and (max-width: 767px) {
    	.responsive #top .logo {
    		height: 66px !important;
    		width: 100%;
    		display: flex;
    		justify-content: center;
    	}
    
    	.responsive .logo img,
    	.responsive .logo svg {
    		margin: 0;
    		max-height: 66px !important;
    	}
    
            .responsive #top .av-logo-container .avia-menu {
                    height: 100%;
                    margin-top: -30px;
            }
    }
    

    Best regards,
    Ismael

    in reply to: Support Qustion #1471132

    Hi,

    Thank you for the update.

    Please revert back to the previous avf_blog_style filter:

    add_filter('avf_blog_style','avf_blog_style_mod', 10, 2);
    function avf_blog_style_mod($layout, $context){
        if($context == 'archive') $layout = 'single-big';
        return $layout;
    }

    Then, include the hook below:

    function avf_blog_featured_image_size_mod() {
        global $avia_config;
        $avia_config['image_size'] = 'full'; 
    }
    add_action('after_setup_theme', 'avf_blog_featured_image_size_mod');
    

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    How do I enable/disable the privacy feature in Enfold?

    You can adjust the Enable Cookie Consent Messages setting; only two options are available: enable or disable. Since you can’t access the dropdown in the current browser, try using a different browser or test it on a different device.

    Best regards,
    Ismael

    in reply to: How to add some height to the slider in responsive view? #1471130

    Hey Jak73,

    Thank you for the inquiry.

    1.) You can add this css code to adjust the height of the slider images on mobile view:

    @media only screen and (max-width: 767px) {
    	/* Add your Mobile Styles here */
    	#top .avia-slideshow li img {
    		min-height: 600px;
    		object-fit: cover;
    	}
    }
    

    2.) To adjust the height of the section, try including this css rule inside the media query above:

    .home #av_section_1 .template-page {
        padding: 10px 0;
    }

    Best regards,
    Ismael

    in reply to: Contact for: Styling submit bottom #1471129

    Hi,

    Great! Glad to know that everything is in order. Please let us know if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Header #1471128

    Hi,

    Than kyou for the update.

    Padding should be adjusted to:

    The text in the button is not vertically aligned when we apply the padding. You can try it yourself by adjusting the css rule in the Appearance > Customize > Extra CSS panel. To adjust the position of the contact info, you can add this css code:

    #top .topKontakt {
        left: -100px;
        position: relative;
    }

    Best regards,
    Ismael

    in reply to: 404 Error with All Portfolio Links #1471126

    Hi,

    Thank you for the info.

    There should be only one portfolio post type. How did you add the other “Portfolio” post type? It’s possible that this is conflicting with the default portfolio post type. Please disable the other post type temporarily. Let us know of the result.

    Best regards,
    Ismael

    in reply to: Activate shop banner for product tags #1471125

    Hey caro_dsa,

    Thank you for the inquiry.

    Unfortunately, adding an image banner to product tags is not supported, as there is no default option to apply thumbnails for tags. If having this functionality is essential, you may consider hiring a freelancer to assist with the customization. You can find freelancers who specialize in theme customization on our customization page.

    If you have any other questions or need further assistance, please feel free to let us know.

    Best regards,
    Ismael

    in reply to: remove no products found on woocommerce Taxonomy. #1471124

    Hey Chris_85,

    Thank you for the inquiry.

    Have you tried editing the enfold\includes\error404.php file? Please provide a screenshot of the elements that you’d like to remove and a link to a product category page. You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot.

    Best regards,
    Ismael

    in reply to: Wrong thumbnail trying to load on Android phone #1471123

    Hi,

    We adjusted the filter a bit. Please try it again:

    function avf_remove_specific_image_size_from_srcset( $sources, $size_array, $image_src, $image_meta, $attachment_id ) {
        if ( isset( $sources[495] ) ) {
            unset( $sources[495] );
        }
    
        return $sources;
    }
    add_filter( 'wp_calculate_image_srcset', 'avf_remove_specific_image_size_from_srcset', 10, 5 );
    

    Best regards,
    Ismael

    in reply to: ENFOLD DEFAULT DEMO #1471122

    Hi,

    Thank you for the update.

    We may need to access the site to further check the issue. Please keep the plugins disabled, provide the login details in the private field, and make sure that the Appearance > Theme File Editor is accessible.

    Best regards,
    Ismael

    in reply to: Having trouble saving, once I reach content limit? #1471056

    Hi,

    Thank you for the screenshot.

    We don’t see any theme-related errors in the screenshot above, but we were able to reproduce the issue on a test page (see private field). This might be unrelated, but did you upload a custom font? Please try removing the font from the Enfold > Import/Export > Custom Font Manager and from the Media > Library panel and then upload it again. It’s causing a mixed-content error.

    http://site.com/wp-content/uploads/avia_fonts/type_fonts/good-timing/good%20timing%20bd.ttf&#8217;. This request has been blocked; the content must be served over HTTPS.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The dropdown is visible on our end. Are you trying to disable the cookie consent messages? Since the “Default Cookie Behavior” setting is visible and other cookie options, this means that the cookie consent messages option is enabled.

    Best regards,
    Ismael

    in reply to: 404 Error with All Portfolio Links #1471054

    Hi,

    Thank you for the inquiry.

    Did you recently transfer the site? The portfolio items don’t exist; there is only one item in the portfolio (see private field).

    Best regards,
    Ismael

    in reply to: menu items alignment #1471053

    Hey Gianluca,

    Thank you for the inquiry.

    Would you mind providing a screenshot of the changes that you’d like to implement? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. If you need to center align the menu and logo, you can add this css code:

    #header .inner-container {
        display: flex;
        justify-content: center;
        align-items: center;
    
    #header .main_menu {
        left: auto;
        position: relative;
    }
    
    #heade .logo {
        position: relative;
    }

    Best regards,
    Ismael

Viewing 30 posts - 61 through 90 (of 63,979 total)