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Viewing 30 posts - 7,891 through 7,920 (of 67,457 total)
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  • Hey pnamroud,

    Thank you for the inquiry.

    We haven’t tried the plugin before, but based on the plugin description, it appears that the tracking-info shortcode needs to be included in the email template. If this is accurate, adding the following filter in the functions.php file might help.

    add_filter('avf_form_message', 'avf_form_message_mod_checkbox', 10, 3);
    function avf_form_message_mod_checkbox($message, $new_post, $form_params) {
        $message = do_shortcode("[tracking-info]") . "\n" . $message;
        return $message;
    }

    For more info, please contact the plugin developers.

    Best regards,
    Ismael

    in reply to: Place background images in Mobile #1413106

    Hey Sebastian,

    Thank you for the inquiry.

    The background image may not be fully visible because it has a different aspect ratio compared to the section. We could adjust its size on smaller screens, but it may result in some distortion. Kindly provide the site URL in the private field so that we can inspect the elements.

    Best regards,
    Ismael

    Hey Damenwahl,

    Thank you for the inquiry.

    Have you tried to increase the memory limit to a minimum of 256MB? Disabling the Enfold > Performance > File Compression settings while editing the site should also help. And to gather additional information about the error, please enable debug mode and turn on error logging for the installation.

    // https://wordpress.org/documentation/article/debugging-in-wordpress/#wp_debug_log

    Best regards,
    Ismael

    in reply to: Google Analytics 4 – not working at all… #1413103

    Hi,


    @maxh_muc
    : We may need to access the site in order to investigate the issue further. Please open a new thread and post the login details in the private field. Did you update to version 5.6.3?

    Best regards,
    Ismael

    in reply to: Accordion not opening / toggle not working #1413102

    Hey andreas_anselm,

    Thank you for the inquiry.

    We can reproduce the issue on our end but we are not yet sure what is causing it. There are no errors or warning in the browser console. Did you modify any of the template or scripts?

    Best regards,
    Ismael

    in reply to: Dev Tools warning on avia-compat.js #1413101

    Hey zimbo,

    Thank you for the inquiry.

    Are you experiencing any issues with the site? We are not getting any warnings when using Chrome, but we did identify the scripts using the Navigator.userAgent property. Since this is not a critical issue, we will likely leave it as is for now.

    Best regards,
    Ismael

    in reply to: CLS Issue #1413100

    Hi,

    Thank you for the update.

    Regarding the fade animation settings, I was trying to remove that to test your theory, but no animation value is set. Any idea where that is coming from?

    The fade-in animation is applied using a CSS code in the avia-scs.min.css file. Did you create the file? To override it, please use the following CSS code.

    .js_active .av-parallax.active-parallax, .js_active .av-parallax-object.active-parallax {
        opacity: 1;
        transition: none;
    }

    Best regards,
    Ismael

    Hey ConDevWa,

    Thank you for the inquiry.

    We can’t seem to reproduce the issue on Chrome. Which browser are you using? Please try to toggle or temporarily disable the Enfold > Performance > File Compression settings and see if it improves.

    Best regards,
    Ismael

    in reply to: CLS Issue #1413026

    Hey James,

    Thank you for the inquiry.

    Disabling the parallax effect and the fade animation of the large Scout logo may help reduce the layout shift. Unfortunately, we are not sure why the “scroll to top” button contributes to the layout shift, as it is a fixed element and should not cause other elements to move. Let us know if adjusting the parallax settings help.

    Best regards,
    Ismael

    in reply to: Enfold 5.0 – Problem with footer widget #1413025

    Hi,

    Thank you for the update.

    The widgets and the copyright info seem to be displaying correctly on the front end. Please make sure to purge the cache before checking the page, or use the incognito mode.

    Best regards,
    Ismael

    in reply to: Help with Thumbnail Sizes in Portfolio Grid #1413024

    Hi,

    IMPORTANT: Please make sure to create a site backup or restore point before adding the code or before regenerating the thumbnails.

    Best regards,
    Ismael

    in reply to: Help with Thumbnail Sizes in Portfolio Grid #1413023

    Hey flylanddesigns,

    Thank you for the inquiry.

    To modify the size of the default thumbnails, you can utilize the avf_modify_thumb_size filter. To adjust the size of the portfolio thumbnail and change its aspect ratio to 4:5 for example, please insert the following code in the functions.php file.

    add_filter( 'avf_modify_thumb_size', 'avf_modify_thumb_size_mod', 10, 1 );
    
    function avf_modify_thumb_size_mod( $size ) {
        $size['portfolio'] = array('width'=>400, 'height'=>500);
        return $size;
    }
    

    After adding the code, upload the images again or use the following plugin to regenerate the thumbnails in bulk.

    // https://wordpress.org/plugins/regenerate-thumbnails/

    Best regards,
    Ismael

    in reply to: accessibility #1413022

    Hi,

    Thank you for the update.

    2.) Did you just switch to a burger/icon menu? We updated the selector in the above script to apply the role attribute to the appropriate element. Please try it again.

    function ava_custom_script() { 
    	?>
    	<script>
    		(function($) {
    			$(document).ready(function() {
    				$('#top #av-burger-menu-ul').attr('role', 'menubar');
    			});	
    		}(jQuery)); 
    	</script>
    	<?php
    }
    add_action('wp_footer', 'ava_custom_script');
    

    3.) The modifications described in the following thread may help in resolving the “landmark” issue.

    // https://kriesi.at/support/topic/wcag-2-1-level-aa-and-landmarks/#post-1220909

    Best regards,
    Ismael

    in reply to: Post Slider – Slideshow Autorotation transition #1413021

    Hi,

    s there a way to tweak the Featured image slider so that the whole thing becomes a link to the page/post?

    This should be possible with a custom script. Please add the following code in the functions.php file.

    function ava_custom_script_a() { 
    	?>
    	<script>
    		(function($) {
    			$(document).ready(function() {
    				$('#top .avia-featureimage-slideshow li').on('click', function() {
    					var link = $(this).find('.avia-caption-title a').attr('href');
    					window.location.href = link;
    				});
    			});	
    		}(jQuery)); 
    	</script>
    	<?php
    }
    add_action('wp_footer', 'ava_custom_script_a');
    
    

    You may also need to include this CSS.

    #top .avia-featureimage-slideshow li {
        cursor: pointer;
    }

    Best regards,
    Ismael

    in reply to: Mega Nav Issue – Not loading with new theme #1413020

    Hey amanda-mdllc,

    Thank you for the inquiry.

    We have re-selected the Mega Nav as the Enfold Child Main Menu in the Appearance > Menus panel. It was previously set to Main Menu, which appears to be an outdated menu.

    Best regards,
    Ismael

    in reply to: Mega Menu horizontal alignment of columns #1413018

    Hi,

    Glad to know that the issue has been resolved. Please feel free to open another thread when you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Ajax Portfolio images overlapping each other #1412913

    Hi,

    Based on previous threads, we have observed that enabling lazy loading typically does not improve the situation and instead, it often makes it worse. This issue should not occur if the images are properly compressed and the site is hosted on a reliable server. And again it could be beneficial using the pagination and reducing the number of images displayed on a single page, perhaps to half of the current number on your site. If you can provide the FTP login details in the private field, we will try to add the script for you.

    Thank you for your patience.

    Best regards,
    Ismael

    in reply to: Header fall down #1412912

    Hi,

    and all the words (buttons) come from the right one by one.

    Unfortunately, achieving the customization you described would require a significant amount of time and modifications to the theme. Regrettably, this level of customization is not covered by our support. However, if it is crucial for you to have this functionality implemented, you have the option to hire a freelancer who can assist you with the customization. You can find freelancers who specialize in theme customization by visiting our customization page.

    If you have any other questions or require further assistance, please feel free to let us know.

    Best regards,
    Ismael

    in reply to: Google fonts and script problems #1412911

    Hey Alex,

    Thank you for the inquiry.

    We have observed that the site is currently using an outdated version of the theme, which is incompatible with the latest version of WordPress and may result in conflicts with installed plugins. To resolve this, kindly download the most recent version (v5.6.3) from your Themeforest account and proceed with a manual theme update via FTP.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Once the update is done, make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to regenerate the scripts stylesheets.

    IMPORTANT: Please make sure to create site backup or restore point before updating the theme.

    The following threads should help with the Google font issue.

    // https://kriesi.at/support/topic/important-change-request-for-avia_google_maps_api-js/#post-1346076
    // https://kriesi.at/support/topic/google-font-montserat-ladt-trotz-lokaler-einbindung/#post-1377731

    Best regards,
    Ismael

    in reply to: Random Portfolio Post? #1412910

    Hey flylanddesigns,

    Thank you for the inquiry.

    In the Portfolio Grid element’s Content > Sorting toggle, try to set the Order by settings to Random in order to display the items in random order. You can also create a unique category for the items that you’d like to display in the page.

    Best regards,
    Ismael

    in reply to: WP REST API, Python and page updates not reflecting #1412909

    Hey vlad,

    Thank you for the inquiry.

    What type of modifications are you making with the script? It seems like the issue is a little more complex compared to the typical issues we handle here on the forum, and it may require assistance from third-party developers.

    Did you personally develop the Python script? If not, we recommend to reach out to the previous developer, as they would possess a better understanding of the script and its code.

    Best regards,
    Ismael

    in reply to: Changing Demo/Themes within Enfold #1412908

    Hi,

    Thank you for the update.

    If you wish to retain the existing pages while adopting the style of the Gym demo, you may need to create a separate installation and import the Gym demo into it. Afterwards, you would have to export the Gym demo’s theme settings through the Enfold > Import/Export panel, specifically in the Export Theme Settings File section. Once the theme settings file has been exported, return to the live site and import the theme settings file within the Import Theme Settings File section. Please note that this process may render unexpected results, which will require manual fixing.

    IMPORTANT: Please create a restore point or backup before doing any of the steps above.

    Best regards,
    Ismael

    in reply to: Footer 2017 Demo #1412663

    Hey Snerp,

    Thank you for the inquiry.

    Did you place the new widgets in the Footer – Column widget areas? You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings, and purge the cache. If the issue persists, please provide the login details in the private field so that we can check the issue further.

    Best regards,
    Ismael

    in reply to: Which image size(s) do you recommend? #1412661

    Hey marina_vaupel,

    Thank you for the inquiry.

    As you have noticed, the size of the images used in the grid row cells varies in size and aspect ratio (1800x1200px, 1500x2480px), and they still look good because the focus subject covers most of the images. In this case, there is no ideal size. You just have to play around with different images and see what works best for your design.

    It’s worth noting that maintaining a consistent aspect ratio or image size across your grid can provide a more visually pleasing and balanced appearance. If you prefer a more uniform grid layout, you may consider cropping or resizing the images to a specific aspect ratio or size before using them in the grid.

    Best regards,
    Ismael

    in reply to: social media size #1412657

    Hey tulin88,

    Thank you for the inquiry.

    You can add the following css code to adjust the size and color of the social icons.

    #top .social_bookmarks li {
        width: 60px;
    }
    
    #top .social_bookmarks li a {
        width: 60ox;
        line-height: 60px;
        min-height: 60px;
        font-size: 30px;
    }
    
    #top .header_color .social_bookmarks a {
        color: red;
    }

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings afterward.

    Best regards,
    Ismael

    in reply to: how to arrange default shop in a grid of 3 rows? #1412656

    Hey gb,

    Thank you for the inquiry.

    Did you update the theme just recently? Looks like the css rules for the shop page are missing for some reason. To fix the issue, please try to toggle or temporarily disable the Enfold > Performance > File Compression settings and purge the cache in order to regenerate the stylesheets. Let us know if this helps.

    Best regards,
    Ismael

    Hey edolmen,

    Thank you for the inquiry.

    We haven’t encountered this issue before but we might be able to fix it by excluding css classes, as you have mentioned. Please provide the site URL in the private field so that we can inspect the site and provide the necessary adjustments. Temporarily, you might have to disable the option.

    Best regards,
    Ismael

    Hey rixi,

    Thank you for the inquiry.

    Since the first column extends beyond the first section, the second section is being covered by it. To fix the issue, we need to stack the first section above the second one. Please add the following CSS code:

    #av-layout-grid-1 + #av_section_2 {
        z-index: 10000;
        position: relative;
    }
    

    Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings in order to ensure that the changes take effect.

    Best regards,
    Ismael

    in reply to: Import CSS file into Code Block? #1412652

    Hey zimbo,

    Thank you for the inquiry.

    We do not recommend adding stylesheets or script files using link, input or script tags directly in the Advance Layout Builder as this may break the layout of the page. Instead, you should consider using the wp_enqueue_style or wp_enqueue_script functions.

    // https://developer.wordpress.org/reference/functions/wp_enqueue_script/
    // https://developer.wordpress.org/reference/functions/wp_enqueue_style/

    If you want to register the resources only on specific pages, you can use conditional functions such as is_page.

    // https://developer.wordpress.org/reference/functions/is_page/

    Best regards,
    Ismael

    Hey flylanddesigns,

    Thank you for the inquiry.

    A dedicated page is automatically generated for each portfolio item once you create them, and this page should be indexable and crawlable by default. If you want to confirm whether the page is crawlable, there are online tools available where you can check if a URL is indexable.

    Example:

    // https://seography.io/tools/page-crawlability-checker

    If you want to improve the indexability of the page, try to install SEO tools or plugins such as Yoast, All in One SEO or RankMath.

    Best regards,
    Ismael

Viewing 30 posts - 7,891 through 7,920 (of 67,457 total)