Hey GePu,

Thank you for the inquiry.

You can find the available shortcode for privacy toggles in the Enfold > Privacy & Cookies > Privacy Shortcodes tab. The shortcode for the map toggle specifically is as follows:

[av_privacy_google_maps]

Best regards,
Ismael

Hey HenkN,

Thank you for the inquiry.

Hi, I’m using the portfolio system to show products. Is it possible to use Parent/Child of categories in the filter?

Unfortunately, this is not possible with the sorting filter. You may need to reorganize the items belonging to 5+ category and also push them into the parent category 4+. By doing so, when you select 4+, the relevant items will be displayed accordingly.

Best regards,
Ismael

Hey sofiadadci,

Thank you for the inquiry.

The site is using an older version (5.2.2) of the theme, which might be the reason why the site is not displaying correctly on mobile view. Please upgrade the theme to version 5.6.5, toggle or temporarily disable the Enfold > Performance > File Compression settings, then purge the cache afterward.

Best regards,
Ismael3f

Hi,

Thank you for the update.

This seems to be an issue with the file compression (Autoptimize). Please try to deactivate the plugin temporarily and disable the Enfold > Performance > File Compression settings. Let us know if this resolves the issue.

We tried to access the using the account info above, but it is not working. Please check the info carefully or provide another admin account.

Best regards,
Ismael

Hi,

Thank you for the update.

The demo appears to be displaying correctly now. However, please be aware that certain images in the demo are copyrighted and will not be included in the import process, which may result in some minor differences.

it seems that the demo is not as it looks on the Kriesi website.

Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

Best regards,
Ismael

Hi,

Great! Glad to know that the issue has been resolved. Please feel free to open another thread if you have more questions about the theme.

Have a nice day.

Best regards,
Ismael

Hey Jenny,

Thank you for the inquiry.

Are you trying to update the theme from the dashboard? If so, you may need to download the theme files from your Themeforest account and update the theme manually via FTP.

// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

Best regards,
Ismael

Hey rng28arg,

Thank you for the inquiry.

Looks like there is a critical error occurring in the site. To troubleshoot this issue, please try to deactivate the plugins temporarily, set the installation to debug mode and enable the error logs. We will proceed once the steps above are completed.

To learn more about debugging and the error logs, please refer to the documentation below.

// https://wordpress.org/documentation/article/debugging-in-wordpress/#example-wp-config-php-for-debugging

Best regards,
Ismael

Hi,

Thank you for the info.

The form seems to be functioning correctly, even with the Google ReCAPTCHA option enabled. However, please be aware that you must accept the cookies before you’ll be able to properly use and send the form.

Best regards,
Ismael

Hi,

Thank you for the info.

We have noticed that the site contains a very old version of the theme, which is likely the reason why the masonry styling is not being applied properly. To resolve this issue, please upgrade the theme from version 4.8.8.1 to the latest version, which is 5.6.5. This update might need to be performed manually via FTP.

// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

After the update, please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings and purge the cache in order to ensure that the upgrade goes through completely.

Best regards,
Ismael

Hi,

Do you think this is a styling issue on my end or Enfold theme side, or The Events Calendar itself?

We can’t be sure right now because the Autoptimize compression is enabled. If you can disable the plugin temporarily, we’ll check the source of the css again.

Best regards,
Ismael

Hey Kelly,

Thank you for the inquiry.

It seems to be a styling or css issue. Please try to add this css code to make the event content visible.

.tribe-events-single>.tribe_events {
    display: flex;
    flex-wrap: wrap;
    overflow: visible;
}

You may need to toggle or temporarily disable the Enfold > Performance > File Compression settings to make sure that the changes take effect.

Best regards,
Ismael

Hi,

Great! Glad to know that you’ve found the option. Please feel free to open another thread when you have more questions about the theme.

Have a nice day.

Best regards,
Ismael

Hey annevoelkel,

Thank you for the inquiry.

You should be able to utilize the avia_blog_post_query filter to adjust the default query and make use of the tax_query parameters to create relational queries between tags and categories. Examples can be found in the following threads.

// https://kriesi.at/support/topic/how-to-hide-child-categories-from-showing-in-parent-category-in-blog-posts/#post-1208228
// https://kriesi.at/support/topic/blog-element-shows-other-posttypes/#post-1103256
// https://kriesi.at/support/topic/blog-element-shows-other-posttypes/#post-1105428
// https://kriesi.at/support/topic/exclude-category-in-blog-posts/#post-1085278

The following documentation should also help.

// https://developer.wordpress.org/reference/classes/wp_query/#taxonomy-parameters

Best regards,
Ismael

Hey Michael,

Thank you for the inquiry.

When we tested this on our end, the content of the Code Block element displayed correctly on another page using the Page Content element. To investigate the issue further, we would need access to your site URL. Kindly share the site URL in the private field so that we can examine and identify the problem.

Best regards,
Ismael