Forum Replies Created
-
AuthorPosts
-
Hi,
No problem! Let us know if you have more questions. Have a nice day.
Best regards,
IsmaelDecember 16, 2025 at 8:05 am in reply to: blank screen when editing buttons and other elements #1492548Hey sky19er,
Thank you for the inquiry.
We get a critical error when we try to open a Button element — other elements work fine. Please set the installation to debug mode and enable the error logs so we can gather more information about the issue. Please check the link below:
Once the error log is enabled, try opening another Button again, then look for the error logs in the wp-content folder. Let us know what it says or provide a screenshot.
Best regards,
IsmaelHey annameis,
Thank you for the inquiry.
The category sort button is only available for the Portfolio Grid and the Masonry element. It’s not an option for the Blog Posts element. Please switch to either of the elements we mentioned and replace the Blog Posts element.
Best regards,
IsmaelDecember 15, 2025 at 7:50 am in reply to: Polylang / Enfold incompatibility inserts custom_class= #1492512Hi,
Thank you for the info.
We just noticed that the site contains a very old version of the theme (6.0.6). Please download the latest version (7.1.3) from your Themeforest account, then try to update the theme manually via FTP. Please check the documentation below for more info.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
The upgrade should fix the issue with the fold/unfold feature and the rest of the layout issues in the builder.
Best regards,
IsmaelHi,
They do not quite fit and one seems to be hijacked.
What do you mean? Which conditional function did you use for the widget? Please provide a link to the post where you want the widgets to display so we can provide the correct conditional functions.
Best regards,
IsmaelHi,
Yes, we did test it. The product “gutschein-fuer-sara-pavo-koeln-test” no longer displays in the AJAX search. Please make sure to purge the cache, then try it again.
Best regards,
IsmaelHi,
Sorry for the delay. Since removing the br tags also removes the list items, we used this css in the style.css file to hide the line breaks and display the list as a standard bullet list.
.av-masonry-entry-content ul br { display: none; } .av-masonry-entry-content ul li { padding-left: 10px; position: relative; } .av-masonry-entry-content ul li:before { content: "•"; position: absolute; left: 0; top: 5px; font-size: 1em; line-height: 1; }Please check the private field for the screenshot.
Best regards,
IsmaelHi,
Glad to know this has been resolved! Let us know if you have more questions. Have a nice day.
Best regards,
IsmaelDecember 12, 2025 at 8:32 am in reply to: Polylang / Enfold incompatibility inserts custom_class= #1492454Hi,
Thank you for the login info.
The Appearance > Theme File Editor is not accessible, so we’re not able to check if there are modifications that might be contributing to the issue. Please enable the file editor or post the S/FTP details in the private field so we can check the issue further.
Best regards,
IsmaelHi,
Thank you for the upate.
The suggested snippets above should work. Please try adding this filter again in the functions.php file to retrieve the post excerpt without stripping the html tags.
add_filter( 'avf_masonry_loop_entry_content', 'avf_masonry_loop_entry_content_mod', 10, 4 ); function avf_masonry_loop_entry_content_mod( $loop_excerpt, $entry, $entries, $key ) { if ( ! empty( $entry->post_excerpt ) ) { return $entry->post_excerpt; } return $entry->post_content; }If this is not working, try this:
add_filter( 'avf_masonry_entry_content', 'avf_masonry_entry_content_mod', 10, 3 ); function avf_masonry_entry_content_mod( $content, $entry, $config ) { return $entry->post_excerpt; }Best regards,
IsmaelHey amyncuih,
Thank you for the inquiry.
You can use this css code to limit the tab section title row to a maximum of 6 items.
#top .av-tab-section-tab-title-container { display: flex; flex-wrap: wrap; justify-content: center; gap: 10px; } #top .av-tab-section-tab-title-container > * { flex: 0 0 calc((100% / 6) - (10px * 5 / 6)); max-width: calc((1310px - (10px * 5)) / 6); box-sizing: border-box; }Best regards,
IsmaelHi,
Thank you for the login info.
The lightbox only works when we deactivate the Converter for Media plugin. We also added the following css code to fix the stacking order of the lightbox container. (see private field)
.mfp-wrap { z-index: 99999; }Please contact the plugin developers for additional assistance.
Best regards,
IsmaelHi,
Thank you for the update.
We may need to inspect this to properly understand the issue. Please create a test page and provide the login details in the private field.
Best regards,
IsmaelHi,
Thank you for the update.
We slightly adjusted the condition in the filter. Please make sure to purge the cache before testing.
function ava_avf_ajax_search_query_mod( $query_string ) { parse_str( $query_string, $query_args ); if ( class_exists( 'WooCommerce' ) ) { $tax_query = isset( $query_args['tax_query'] ) ? (array) $query_args['tax_query'] : array(); $tax_query[] = array( 'taxonomy' => 'product_visibility', 'field' => 'name', 'terms' => array( 'exclude-from-search', 'hidden' ), 'operator' => 'NOT IN', ); $query_args['tax_query'] = $tax_query; $query_string = http_build_query( $query_args ); } return $query_string; } add_filter( 'avf_ajax_search_query', 'ava_avf_ajax_search_query_mod' );Best regards,
IsmaelDecember 12, 2025 at 7:48 am in reply to: Burger Menu Logo Showing In Main Navigation/Footer Menu #1492444Hi,
Thank you for the screenshots.
There was an invalid line (———) in the Quick CSS field that prevented all css below it — including the menu item logo styling — from working correctly. We removed the line. Please make sure to purge the cache before testing.
Best regards,
IsmaelHi,
Thank you for the info.
The excerpt field should also be accessible in the classic editor. If you’re not seeing it, it’s possible that a plugin or a custom modification is unintentionally hiding or removing the excerpt option. If you can provide the login details in the private field, we’ll take a closer look
Best regards,
IsmaelHi,
Thank you for the update.
You can use a plugin like Widget Logic or Widget Options to conditionally display a specific widget on any page. Please check the links below for more details.
— https://wordpress.org/plugins/widget-logic/
— https://wordpress.org/plugins/widget-options/Best regards,
IsmaelHi,
Thank you for the screenshot.
The lightbox is not working on our end. The images in the gallery redirect to the actual resource page instead of opening in the lightbox. Please provide the login details in the private field so we can check the issue.
Best regards,
IsmaelDecember 12, 2025 at 7:31 am in reply to: Masonry Grid of Portfolio Items: Excerpts, Captions, and Image Copyright Display #1492440Hi,
Thank you for the update.
Image captions are associated with featured images or other media attachments, which are stored as a separate post type (attachment). This is different from regular posts or portfolio items, which do not have a built-in caption field — only an excerpt if supported. It is definitely possible to retrieve the caption of the featured image attached to a post but this will require modifications to the templates, which is beyond the scope of support.
If you want to try it yourself, you can find the Masonry template in the enfold/config-templatebuilder/avia-shortcode-helpers/class-avia-masonry.php file.
Thank you for your understanding.
Best regards,
IsmaelHi,
Thank you for the link.
Did you add this css code?
#top .fullsize .template-blog .post-title { text-align: left; font-size: 48px; }Try to override the font size with this code:
@media only screen and (max-width: 767px) { /* Add your Mobile Styles here */ #top .fullsize .template-blog .post-title { font-size: 16px; } }Best regards,
IsmaelDecember 12, 2025 at 7:20 am in reply to: LayerSlider Popups broken across all our sites since update to WordPress 6.9 #1492438Hey webmgdigital,
Thank you for the inquiry.
We see a script error in the browser console, which might be the reason the popups are not displaying correctly.
particleground.min.js?ver=1.0.0:10 Uncaught TypeError: Cannot read properties of null (reading 'insertBefore') at h (particleground.min.js?ver=1.0.0:10:325) at new d (particleground.min.js?ver=1.0.0:10:4800) at a.<computed> (particleground.min.js?ver=1.0.0:10:4901) at cstm.js?ver=1.0.0:1:1This seems to be a modification added in the child theme. Have you tried disabling it temporarily?
Best regards,
IsmaelDecember 12, 2025 at 7:15 am in reply to: Top image height doesn’t load immediately on mobile #1492437Hi,
Great! Glad to know this has been resolved. Have a nice day.
Best regards,
IsmaelDecember 11, 2025 at 9:54 am in reply to: Masonry Grid of Portfolio Items: Excerpts, Captions, and Image Copyright Display #1492399Hey milkrow,
Thank you for the inquiry.
In the Caption panel of the masonry element, it says “Element Title and Excerpt” so it refers to the post title and excerpt, not the image caption.
Unfortunately, it’s not possible to pull in the featured image caption without significant modifications to the theme and the masonry templates. You can either contact a freelance developer or use the link below for more customization options.
— https://kriesi.at/contact/customization
Thank you for your understanding.
Best regards,
IsmaelHi,
Great! Glad to know that this has been resolved. Please don’t hesitate to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelDecember 11, 2025 at 9:38 am in reply to: Easy Slider Images Not Loading Properly on Mobile #1492395Hey tlscaliti,
Thank you for the inquiry.
Would you mind providing a screenshot of the issue? You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot.
Have you tried adjusting or completely disabling the padding of the column element containing the slider in mobile view? Please check this screenshot.
Best regards,
IsmaelDecember 11, 2025 at 9:32 am in reply to: Burger Menu Logo Showing In Main Navigation/Footer Menu #1492394Hey envisageiam,
Thank you for the inquiry.
Did you remove the logo menu item? We’re not seeing it at all on the front end, neither in the desktop nor the mobile menu. Please add the menu item again so we can check it properly.
Best regards,
IsmaelDecember 11, 2025 at 9:28 am in reply to: my lists have css for bold code in my enfold theme that adds a green color. #1492393Hey kurson,
Thank you for the inquiry.
The green color can be overridden using this css code:
.main_color a, .main_color .widget_first, .main_color strong, .main_color b, .main_color b a, .main_color strong a, .main_color #js_sort_items a:hover, .main_color #js_sort_items a.active_sort, .main_color .av-sort-by-term a.active_sort, .main_color .special_amp, .main_color .taglist a.activeFilter, .main_color #commentform .required, #top .main_color .av-no-color.av-icon-style-border a.av-icon-char, .html_elegant-blog #top .main_color .blog-categories a, .html_elegant-blog #top .main_color .blog-categories a:hover { color: #555555; }This can also be adjusted in the Enfold > Advanced Styling panel — look for the strong tag and configure it.
Best regards,
Ismael -
AuthorPosts






