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Viewing 30 posts - 31 through 60 (of 64,319 total)
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  • Hi,

    Thank you for the info.

    This is the master admin the theme suddenly disappeared after i installed fresh version

    You mentioned that the “theme suddenly disappeared.” How so? We tried logging in to the dashboard, but the account seems to be invalid. Please ask your hosting provider to generate an FTP account so that we can access the server files.

    Best regards,
    Ismael

    in reply to: Creating a centered email opt-in #1473993

    Hi,

    No problem! Glad we could be of help. Let us know if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: WordPress / Enfold and Content Security Headers #1473991

    Hey!

    Good to know. :)

    Cheers!
    Ismael

    in reply to: Mega Menu Position cut off #1473990

    Hi,

    Great! This may require adjustments on different screens using css media queries. Please feel free to open another thread if you need more help.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Mega Menu Font size #1473989

    Hey spokerstradingco,

    Please continue here: https://kriesi.at/support/topic/change-text-size-of-links-and-font-family-in-mega-menu/

    Best regards,
    Ismael

    Hi!

    UPDATE: If you need to make the burger menu overlay full-width, go to the Enfold > Main Menu > Burger Menu/Mobile Menu Styling tab, then adjust the Flyout Width value. Further style adjustments can be made in the Advanced Styling panel. Look for the Main Menu (Icon) element. Hope this helps.

    Best regards,
    Ismael

    in reply to: Change text size of links and font family in mega menu #1473987

    Hey spokerstradingco,

    Thank you for the inquiry.

    You can adjust the style of the main menu in the Enfold > Advanced Styling panel. Look for the elements under the Main Menu section. Update us if you need more help.

    Best regards,
    Ismael

    in reply to: Adding Google tag code to website #1473986

    Hi,

    Thank you for the update.

    You have to insert the complete embed code if you want to include both scripts in the same field, or use the template hook as suggested above. Let us know if you need more assistance.

    Best regards,
    Ismael

    in reply to: Font size for lists and tables #1473985

    Hi,

    Sorry about that. We moved the screenshot here: https://imgur.com/a/gbg4XkV

    Best regards,
    Ismael

    in reply to: Website question #1473984

    Hey Tim Owens,

    Thank you for the inquiry.

    The site contains an outdated version of the theme, 4.5.3, which is no longer compatible with the latest version of WordPress. You will need to download the theme from your Themeforest account and update it manually via FTP. If you don’t have access to the account used to purchase the theme, you’ll need to create a new account, buy a new theme license, and then you will be able to register and update the theme again. Please check the documentation below for more info:

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
    // https://kriesi.at/documentation/enfold/theme-registration/

    Let us know if you have more questions.

    Best regards,
    Ismael

    in reply to: Theme Support – No Styles on Live Site #1473982

    Hey Destini Richlin,

    Thank you for the inquiry.

    The site displays perfectly fine on our end. Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: Urls not working correctly – bug #1473981

    Hey stevengamez,

    Thank you for the inquiry.

    Did you create a post or category with the same title, or did you install a redirect plugin? You may need to adjust the name or slug of the post or category that has the same name as the page. You can also save the content of the page as a template, delete it, remove it completely from the trash, create another page, and then apply the template. Let us know the result.

    Best regards,
    Ismael

    in reply to: Entry does not save #1473980

    Hi,

    Thank you for the video.

    Looks like you’re switching between the default and the layout builder. You have to stick with the default editor if you want to display the default post template and only switch to the Advanced Layout Builder (ALB) if you need to build the content from scratch. Please note that when ALB is active, it will switch to a blank template without the default content, such as the post title, date, content, etc.

    Please check this documentation to help you get started with the theme: https://kriesi.at/documentation/enfold/

    Let us know if you need more assistance.

    Best regards,
    Ismael

    in reply to: expired theme? #1473979

    Hi,

    I have no idea what this means: Private Data:

    Sorry about that. I forgot you’re reaching out through email, not directly in the forum. You can now open inquiries in the forum using this form: https://kriesi.at/support/forum/enfold/#new-post

    The primary issue is that I cannot edit the content. Plugins do not seem to be the issue.

    Regarding the editor issue, please make sure to update the theme to version 6.0.8, then temporarily disable the Enfold > Performance > File Compression settings. If the issue persists, open a new thread and provide the login details in the private field.

    Best regards,
    Ismael

    in reply to: color section transparent over another color section #1473978

    Hi,

    Great! Glad to know that @Guenni007 was able to help you out. Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    Hey xxtita,

    Thank you for the inquiry.

    This option is not available for the burger menu out of the box. You may need to install plugins such as UberMenu, HeroMenu, or QuadMenu to create complex and advanced menu layouts and overlays. Please check the links below for more information:

    // https://sevenspark.com/docs/ubermenu-3
    // https://heroplugins.com/product/hero-menu/documentation/
    // https://quadmenu.com/documentation/

    Best regards,
    Ismael

    in reply to: WordPress / Enfold and Content Security Headers #1473976

    Hi,


    @Guenni007
    : Thank you for the update!

    Best regards,
    Ismael

    in reply to: Which plugin do you recommend for easy appointment booking #1473975

    Hey LoMoe,

    Thank you for the inquiry.

    The theme is also compatible with the Events Calendar plugin, but it might require a few modifications to meet your requirements. You can check the documentation using the following links:

    // https://theeventscalendar.com/knowledgebase/configuring-paypal-for-ticket-purchases/
    // https://theeventscalendar.com/knowledgebase/product/the-events-calendar/

    Best regards,
    Ismael

    Hi,

    Alright! Feel free to explore the documentation and watch video tutorials — yes, Ferdy Korpershoek has created many great tutorials about Enfold. Don’t hesitate to reach out if you have more questions.

    Best regards,
    Ismael

    in reply to: Alt Text Gone From All Photo’s in Media Library #1473973

    Hi,

    Thank you for the update.

    The people working on the website might have put some coding in and also

    Yes, it’s possible that they accidentally did something that affected the database and caused the alt text to be removed. Please redo this for a few images and wait for a day or two before proceeding with the rest of the images, just in case. Again, make sure to create a site backup after completing each task.

    And as mentioned by @Guenni007 above, you could programmatically copy the title or the description and apply them as alt text. Something like this in the functions.php file.

    WARNING: This will override the alt text of all images and replace them with the title.

    function av_update_existing_image_alt_texts() {
        $args = [
            'post_type'      => 'attachment',
            'post_mime_type' => 'image',
            'post_status'    => 'inherit',
            'posts_per_page' => -1,
        ];
    
        $images = get_posts($args);
    
        foreach ($images as $image) {
            $alt_text = get_post_meta($image->ID, '_wp_attachment_image_alt', true);
            if (empty($alt_text)) {
                $title = $image->post_title;
                if (!empty($title)) {
                    update_post_meta($image->ID, '_wp_attachment_image_alt', $title);
                }
            }
        }
    }
    add_action('admin_init', 'av_update_existing_image_alt_texts');
    
    

    Best regards,
    Ismael

    in reply to: CSS styles do not seem to work correctly on the start page #1473970

    Hi,

    Thank you for the info.

    We may need to login to the site in order to properly check the issue. Please create a staging or development site, then provide the admin credentials in the private field.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    theme suddenly disappeared after i installed fresh version

    What do you mean it disappeared? Please download the latest version of the theme from your Themeforest account as instructed in the documentation above, then upload it via FTP. Don’t forget to create a site backup or restore point before doing so.

    Best regards,
    Ismael

    in reply to: Tab Section Does Not Work in Mobile View #1473968

    Hey djcopywriter,

    Thank you for the inquiry.

    Did you add custom css modifications for the tab section? Please try to temporarily disable those, then upgrade the theme to the latest version 6.0.8. After the theme update, make sure to toggle the Enfold > Performance > File Compression settings and purge the cache. Let us know of the result.

    Best regards,
    Ismael

    in reply to: changing font sizing #1473874

    Hey John,

    Thank you for the inquiry.

    You may need to adjust the font sizes in the Enfold > General Styling > Typography tab. Let us know if you need further assistance.

    Best regards,
    Ismael

    in reply to: WordPress / Enfold and Content Security Headers #1473873

    Hi,

    @zimbo: We adjusted the directive a bit — specifically the Content-Security-Policy. Please try testing it again:

    # ----------------------------------------------------------------------------- 
    # HTTP SECURITY HEADER | Test on: https://securityheaders.com | UPDATE 2022 
    # -----------------------------------------------------------------------------
    
    <IfModule mod_headers.c>
        Header set Referrer-Policy "strict-origin-when-cross-origin"
        Header set X-Frame-Options "sameorigin"
        Header set X-XSS-Protection "1; mode=block"
        Header set X-Content-Type-Options "nosniff"
        Header set Strict-Transport-Security "max-age=31536000; includeSubDomains; preload"
        Header always set Content-Security-Policy "default-src 'self'; script-src 'self'; style-src 'self' 'unsafe-inline'; object-src 'none'; upgrade-insecure-requests;"
        Header always set Permissions-Policy "camera=(), fullscreen=(self), geolocation=(self), microphone=(), interest-cohort=()"
        Header always set Expect-CT "enforce, max-age=21600"
    </IfModule>
    

    Best regards,
    Ismael

    in reply to: expired theme? #1473871

    Hi,

    (see private field)

    Best regards,
    Ismael

    Hey Dzimnikov,

    Thank you for the inquiry.

    Try to add this script in the functions.php file to create another container below the product description or shop banner :

    function ava_custom_add_shipping_text_script() { 
        if (is_shop()) { 
        ?>
            <script>
                (function ($) {
                    $(document).ready(function () {
                        var newContainer = $('<div class="av-custom-shipping-container"><p>Free Shipping on All Orders!</p></div>');
                        $('#av_product_description .container').after(newContainer);
                    });
                }(jQuery));
            </script>
        <?php 
        }
    }
    add_action('wp_footer', 'ava_custom_add_shipping_text_script', 99);
    

    Then add this css code to adjust the style of the new container:

    #top .av-custom-shipping-container {
        background: red;
        padding: 20px;
    }
    
    #top .av-custom-shipping-container p {
        color: #ffffff;
        font-size: 40px;
    }

    Best regards,
    Ismael

    Hey Natesh,

    Thank you for the inquiry.

    We can’t access the theme options. Please set the user role to admin. Where did you get the “Enfold Child Theme Template” plugin? Can we deactivate the plugins temporarily?

    Best regards,
    Ismael

    in reply to: How to deactivate google fonts? #1473868

    Hi,

    Thank you for the inquiry.

    We provided a list of fonts that are loaded on the site (see private field), and as you can see, there is no Google Font listed there. Where are you checking it?

    Best regards,
    Ismael

    in reply to: I installed a demo and it says I can't find the page. #1473867

    Hi,

    Thank you for the inquiry.

    The issue occurred because the Frontpage was set as the maintenance, 404, and footer page. It was also selected as the Blog Page. We adjusted the options and set the Frontpage only as the home page in Enfold > Theme Options > Frontpage Settings. Please make sure to purge the cache before checking the page.

    Best regards,
    Ismael

Viewing 30 posts - 31 through 60 (of 64,319 total)