Forum Replies Created
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AuthorPosts
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April 15, 2026 at 7:07 am in reply to: Youtube Video and Slide Show full width have a problem #1496817
Hey Biggy,
Thank you for the inquiry.
We couldn’t reproduce the issue on our end. Would you mind providing a link to a test page so we can check the issue? A screenshot would also help. Did you enable the Enfold > Privacy & Cookies > Cookie Handling > Enable Cookie Consent Messages?
Best regards,
IsmaelApril 14, 2026 at 7:59 am in reply to: How to create space all over the Portfolio Gallery view? #1496793Hi,
Glad to know this is working! Please feel free to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelHi,
Looks like you’re using a menu plugin (Max Mega Menu), which is why the default Enfold mobile menu is not displaying correctly. Please disable the plugin, then recheck this again. For additional assistance regarding the menu plugin, please contact the plugin developers.
Best regards,
IsmaelApril 14, 2026 at 7:53 am in reply to: Fatal error when updating plugins with Enfold + WP Super Cache #1496791Hi,
Are you saying that it works fine when the avf_before_force_clear_caches filter is added? Please keep the avf_before_force_clear_caches filter in the functions.php file to prevent the function from executing unintentionally.
Best regards,
IsmaelApril 14, 2026 at 7:51 am in reply to: Create a slider effect of 3 1/3 columns on mobile instead vertically breaking #1496790Hey Enfoldfanatic,
Thank you for the inquiry.
You can add an actual slider element for mobile view in place of the default grid for desktop. To toggle the visibility for different screen sizes, edit the element, then go to the Advanced > Responsive > Element Visibility settings. Please check the screenshot below.
Best regards,
IsmaelHi,
Thank you for the inquiry.
This is probably a plugin conflict. Have you tried disabling the plugin temporarily to see if the month archive displays? Then try to activate them one a time, while checking if the issue occurs again.
Also, try going the to Settings > Permalinks in your WordPress admin and simply click “Save Changes” without changing anything. This flushes the rewrite rules and often fixes archive links redirecting to the homepage.
Let us know the result.
Best regards,
IsmaelApril 14, 2026 at 7:42 am in reply to: Need to format the way posts are being pulled in on rss feed #1496787Hi,
Thank you for the inquiry.
The height of the rows are the same because of this inline style in the html.
<div class="rss_image" style="height:150px;width:150px;">You have to remove the height and width properties.
Best regards,
IsmaelApril 14, 2026 at 7:37 am in reply to: How to create space all over the Portfolio Gallery view? #1496786Hi,
Thank you for the inquiry.
You can add this css code to add a bottom margin to the portfolio items.
#top .grid-sort-container .no_margin.av_one_third.grid-entry { width: 30%; margin-right: 3%; margin-bottom: 3%; }Make sure to purge the cache before rechecking the page.
Best regards,
IsmaelApril 14, 2026 at 7:35 am in reply to: Lost menu type size, body type size, site width main content… #1496785Hi,
Are you expecting that a marker “homepage” will display beside the page? It’s not really important as long as the intended home page is actually displaying as the front page. If the marker is not displaying, it’s either a plugin overriding the hooks or filters that the theme or WordPress has set.
Best regards,
IsmaelHi,
Thank you for the update.
If the update process in the dashboard is failing, you can directly download the theme from your Themeforest account, then update the theme by manually uploading the theme files to your server. Please check this documentation for more information.
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Let us know how it goes.
Best regards,
IsmaelHi,
We get redirected to the following page when we log in using the account and it asking for a 9-digit code. Please check the screenshot below.
Best regards,
IsmaelApril 14, 2026 at 7:25 am in reply to: use existing custom menue as a full width sub-menue with pictures in a row #1496782Hi,
We can’t find any layout issue on the page. Would you mind providing a screenshot of the issue? You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, ImgBB, PostImages or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelHi,
Thank you for the update.
The password for the username is incorrect though. Please check the login credentials or provide another admin account. Where are you seeing the errors?
Best regards,
IsmaelHi,
Thank you for the login info.
The debug log is not enabled when we checked the wp-config.php file. Where are you seeing the errors? Please provide the login details for the WordPress dashboard so we can further check the issue.
Best regards,
IsmaelApril 13, 2026 at 7:21 am in reply to: Enable enlarging post feature image with the page (Ctrl + +) #1496754Hi,
Thank you for clarification.
This is how the image looks (see private field) when we magnify the page at the maximum level, and we don’t think there’s any way to enlarge it further. You can add a download button somewhere on the page so users can download the image and use default image editors in their operating systems, which should have their own zoom function if they really need to see the image more clearly.
Use the Button element to create a Download button — check the screenshot below.
Let us know if you need more information.
Best regards,
IsmaelHi,
Thank you for the update.
Looks like you have selected an Alternate Menu For Mobile now. Does this resolve the issue for you? If you need to modify the mobile menu or sort the items, please check the link in the private field.
Best regards,
IsmaelApril 13, 2026 at 6:47 am in reply to: Lost menu type size, body type size, site width main content… #1496752Hi,
Thank you for the information.
Did you add any html tags in the page or in the custom layout? Please make sure that all tags are closed properly or are valid, otherwise they will break the Advanced Layout Builder or cause content after the invalid html tag to get removed. Please review the page and check for invalid html tags. Let us know if the issue persists.
Best regards,
IsmaelHi,
Thank you for the update.
The excerpts are not showing automatically because the posts are built using the Advanced Layout Builder. You have to switch to the default editor in order to pull excerpts from the post content.
Best regards,
IsmaelHey Matt,
Thank you for the inquiry.
A JSON error when saving in the builder is usually caused by a plugin conflict, a server-side issue like a low PHP memory limit or max input vars, or cached/compressed files getting in the way.
Please try to disable all plugins except Enfold-related ones and test saving again. Also go to Enfold > Performance > File Compression and disable css and js compression. If you’re still seeing the error, check with your host that your PHP memory limit is at least 256MB and that max_input_vars is set to at least 4000.
If the issue persists, please register your purchase code first so you can post on the support forum, then share your login credentials in the private field so we can take a closer look.
— https://kriesi.at/support/register/
Let us know the result.
Best regards,
IsmaelHey Matt,
Thank you for the inquiry.
A JSON error when saving in the builder is usually caused by a plugin conflict, a server-side issue like a low PHP memory limit or max input vars, or cached/compressed files getting in the way.
Please try to disable all plugins except Enfold-related ones and test saving again. Also go to Enfold > Performance > File Compression and disable css and js compression. If you’re still seeing the error, check with your host that your PHP memory limit is at least 256MB and that max_input_vars is set to at least 4000.
If the issue persists, please register your purchase code first so you can post on the support forum, then share your login credentials in the private field so we can take a closer look.
— https://kriesi.at/support/register/
Let us know the result.
Best regards,
IsmaelHi,
Thank you for the update.
Please add this css to push the gallery down only on mobile:
@media only screen and (max-width: 767px) { #portfolio { padding-top: 1500px; } }You can add this under Enfold > General Styling > Quick CSS. Please make sure to purge the cache before testing, and adjust the 1500px value up or down depending on how much space you need.
Let us know if the issue persists.
Best regards,
IsmaelApril 9, 2026 at 7:21 am in reply to: Logo issues (SVG, PNG, transparency) + persistent save error #1496693Hi,
Thank you for the update.
Glad to hear the SVG logo is working now. Regarding the white transparency logo not showing, could you please share a screenshot of the issue? It would also help if you could provide admin login details in the private field so we can take a closer look.
Note that SVG is not a requirement here, a PNG with a transparent background works just as well for both the default and transparency logo.
Let us know if you need more info.
Best regards,
IsmaelHey leloux,
Thank you for the inquiry.
Enfold does have a demo that uses The Events Calendar plugin, which you can import from the Enfold > Demo Import panel. However, it does not include the ticketing system from The Events Calendar.
A few of the available demos do use Woocommerce along with the Woocommerce Bookings extension, which may cover the ticketing/booking functionality you’re looking for. You can check those out from the same Demo Import panel to see if they fit your use case.
For more details on The Events Calendar and its ticketing features, please refer to their official documentation.
— https://theeventscalendar.com/knowledgebase/
For the Woocommerce Bookings extension, you can find more info here.
— https://woocommerce.com/document/woocommerce-bookings/
Let us know if you have more questions.
Best regards,
IsmaelApril 9, 2026 at 7:11 am in reply to: Enable enlarging post feature image with the page (Ctrl + +) #1496691Hi,
Thank you for the inquiry.
The image seems to be resizing correctly when we checked. Would you mind providing a screenshot of the issue? You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot.
Best regards,
IsmaelHey elenagrassi,
Thank you for the inquiry.
Looking at the site, the blog is using the elegant style. You can add the following code to the Enfold > General Styling > Quick CSS:
To hide the category label above the title:
.archive .av-heading-wrapper .blog-categories { display: none; }To make the excerpt text italic:
.archive .entry-content-wrapper .entry-content p { font-style: italic; }To show the featured image below the title, try to adjust the Enfold > Blog Layout > Blog Layout and Blog Styling settings.
Regarding showing the first few lines of article content before the “Continua a leggere” button — looking at the category page, the excerpt is already showing. If you want to show the whole content, you’ll have to modify the theme files.
Please make sure to purge the cache before testing.
Best regards,
IsmaelApril 8, 2026 at 7:21 am in reply to: Logo issues (SVG, PNG, transparency) + persistent save error #1496669Hey bleistift,
Thank you for the inquiry.
We can’t reproduce the SVG upload issue on our end. Using an SVG image as a logo works the same as uploading any image format. For the logo size, you can set Header > Header Layout > Header Size to custom pixel value, then adjust the value of the Header Custom Height field. Please check the screenshot below.
Let us know the result.
Best regards,
IsmaelHi,
Thank you for the update.
We logged in to the dashboard, but the account above doesn’t have admin rights, so it doesn’t have access to Enfold > Theme Options. Please set the user role or provide another admin account. Try setting the height value to 200px or larger, then purge the cache. 20px is a little too small.
This is how it looks when we directly edit the height to 300px in the browser.
Best regards,
IsmaelHi,
You should import all posts first, then run the hook from the previous thread just once to apply the custom layout. Add the code in the functions.php file and refresh the frontend or the dashboard to run the hook. This will apply the custom layout to the posts of the specified post type and activate the ALB. Make sure to create a site backup before proceeding.
Best regards,
IsmaelHi,
Thank you for the info.
We updated your hook above — let us know the result.
add_action('pmxi_saved_post', function($post_id) { $post = get_post($post_id); if (!$post) return; delete_post_meta($post_id, '_aviaLayoutBuilderClean'); update_post_meta($post_id, '_aviaLayoutBuilder_active', 'active'); });Best regards,
Ismael -
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