Forum Replies Created

Viewing 30 posts - 31 through 60 (of 63,979 total)
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  • in reply to: Layerslider Server Error when Saving #1471359

    Hey cheerema,

    Thank you for the inquiry.

    We were not able to reproduce the issue; we edited the Filmmaking Auditions Charlotte slider. Is this happening with a specific slider?

    Best regards,
    Ismael

    in reply to: Blanc Template: Veröffentlichung fehlgeschlagen. #1471358

    Hi,

    Thank you for the screenshot.

    Did you change the login URL? We can’t login using the default login or admin URL. Please provide the info in the private field.

    Best regards,
    Ismael

    in reply to: Search form AJAX results contains hidden products #1471357

    Hey Buskruit Internet,

    Thank you for the inquiry.

    Please try to add this filter in the functions.php file to exclude hidden products from the AJAX search:

    
    function avf_exclude_hidden_products_from_ajax_search( $search_query ) {
        parse_str( $search_query, $search_parameters );
    
        $search_parameters['meta_query'][] = array(
            'key'     => '_visibility', 
            'value'   => 'hidden',      
            'compare' => '!='          
        );
    
        return http_build_query( $search_parameters );
    }
    
    add_filter( 'avf_ajax_search_query', 'avf_exclude_hidden_products_from_ajax_search' );
    
    

    Best regards,
    Ismael

    Hi,

    Then I changed the setting at the provider that the domain should point to the subdirectory.

    What do you mean by “changed the setting at the provider”? It’s possible that this step caused the issue. Are you sure you’re searching for the correct URL or domain? Please try searching for the entries again and replace them with the current domain. Where can we check the gallery?

    Best regards,
    Ismael

    in reply to: I do not have the correct easy slider with all options #1471354

    Hi,

    Thank you for the inquiry.

    Unfortunately, there is no built-in option to delay the animation until the user scrolls to the slider. To achieve this, you can use the LayerSlider element as suggested previously. You’ll need to enable the Project Settings > Slideshow > Slideshow Behavior > Start only in Viewport option and disable the Auto-start slideshow option.

    Best regards,
    Ismael

    in reply to: Help with registering follow up #1471353

    Hey Amanda,

    Thank you for the inquiry.

    I am having a problem with the button option not styling.

    Have you tried temporarily disabling the Enfold > Performance > File Compression settings? Also, please make sure to clear the cache before checking for any changes.

    To register on the forum, you’ll need the purchase code. Please ask the previous developer for this information so that you can register on the forum.

    Best regards,
    Ismael

    in reply to: Bugs in my Enfold theme? Updating homepage crashes it. #1471297

    Hi,

    Great! Glad to know that the issue has been resolved. Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: GYM Demo Data Import has now images – Hoster OVH – #1471296

    Hi,

    Thank you for the update.

    In the database the links to the pictures seem to be wrong: http://test.kriesi.at/enfold-gym/wp-content/uploads/sites/18/2016/02/hero-2.jpg

    Have you tried using a search and replace method to update the URL (http://test.kriesi.at) with the actual URL of your OVH site? There are plugins available that can help you do this easily.

    // https://wordpress.org/plugins/better-search-replace/
    // https://wordpress.org/plugins/search-and-replace/

    Best regards,
    Ismael

    in reply to: Menue disappeared #1471295

    Hi,

    Thank you for the update.

    To ease your concerns about updating the theme, we recommend requesting your hosting provider to create a full site backup, or alternatively, you can create one yourself using plugins like UpdraftPlus or Jetpack Backup. These plugins allow you to back up your entire site so that you can quickly revert to a previous version if any issues occur during the update.

    For more details on how to update the theme, check the links below.

    // https://kriesi.at/documentation/enfold/theme-update/
    // https://kriesi.at/archives/the-complete-guide-to-updating-enfold

    Best regards,
    Ismael

    in reply to: Special Heading on mobile size not changing #1471294

    Hi,

    No problem! Glad we could be of help. Please don’t hesitate to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: There has been a critical error on your website. #1471293

    Hi,

    Glad to know that your hosting provider quickly fixed the issue! Also, please note that the notices above are not critical and should not affect the site. Feel free to open another thread if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Custom Widget Sidebar Not Working #1471292

    Hi,

    Thank you for the update.

    Did you install a widget logic plugin? Have you tried deactivating the plugins temporarily? Let us know once the login details are ready.

    Best regards,
    Ismael

    in reply to: Products aren’t sorted on search results page #1471291

    Hey katherinef21,

    Thank you for the inquiry.

    How did you add the sorting options on the search results page? Please note that this is a core WooCommerce feature that works only on the default shop and archive pages. It is not intended for use on search result pages. If it is essential for you to have this functionality, you may consider hiring a freelancer to help with the customization. You can find freelancers who specialize in theme customization on our customization page.

    If you have any other questions or need further assistance, feel free to reach out to us.

    Best regards,
    Ismael

    in reply to: Debug errors sinse WP update #1471290

    Hi,

    As mentioned above, these are just notices, so there is no need to worry. Please let us know if you encounter this issue again.

    Best regards,
    Ismael

    in reply to: sizing .svg on telephone #1471289

    Hi,

    Thank you for the inquiry.

    You can also assign custom cssclass names to the Image element, allowing you to target them specifically. Please check the documentation below for more info: https://kriesi.at/documentation/enfold/add-custom-css/#enable-custom-css-class-name-support

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    The same issue occurred when we tried to import the demo using the XML files. Could you let us know where the site is hosted? Try to import the demo on a localhost environment and then transfer it to the live site using the Duplicator plugin.

    // https://wordpress.org/plugins/duplicator/

    Best regards,
    Ismael

    in reply to: Blanc Template: Veröffentlichung fehlgeschlagen. #1471287

    Hey ebenanders,

    Thank you for the inquiry.

    We can’t reproduce the issue on our end. Would you mind posting the login details in the private field and providing a screenshot of the error? You can upload and share the screenshot using platforms like Savvyify, Imgur, or Dropbox.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    It all worked well untill I changed the url of the website.

    How did you change the URL? Have you tried performing a search and replace in your database to update the old URL with the current one?

    // https://wordpress.org/plugins/better-search-replace/

    Please make sure to create a site backup before proceeding.

    Best regards,
    Ismael

    in reply to: remove no products found on woocommerce Taxonomy. #1471285

    Hi,

    Thank you for the update.

    You may need to modify the 404.php file and replace everything with this code: https://pastebin.com/p0M89m6J

    Best regards,
    Ismael

    in reply to: Full image on single post #1471284

    Hey xela,

    Thank you for the inquiry.

    You can add this filter in the functions.php file:

    add_action("ava_after_main_title", function() {
      global $avia_config;
    
      if( is_singular("post") ) {
        $avia_config['image_size'] = 'full';
        $avia_config['preview_mode']  = 'custom';
      }
    }, 10);

    Best regards,
    Ismael

    in reply to: Wrong thumbnail trying to load on Android phone #1471283

    Hi,

    One final question: on the ‘remove 495 image code’ if there were other sizes I wanted to get rid of, is this the code for multiple sizes?

    For other sizes, you can duplicate the if block.

    function avf_remove_specific_image_size_from_srcset( $sources, $size_array, $image_src, $image_meta, $attachment_id ) {
        if ( isset( $sources[495] ) ) {
            unset( $sources[495] );
        }
    
        if ( isset( $sources[295] ) ) {
            unset( $sources[295] );
        }
    
        return $sources;
    }
    add_filter( 'wp_calculate_image_srcset', 'avf_remove_specific_image_size_from_srcset', 10, 5 );
    

    Best regards,
    Ismael

    in reply to: I do not have the correct easy slider with all options #1471282

    Hi,

    Thank you for the info.

    The screenshot is from an old version of the theme. You can now specify the caption title and text in the Content > Caption toggle and adjust the layout in the Styling > Caption toggle. If you’re looking for more slider options, try the Layer Slider element.

    Best regards,
    Ismael

    Hi,

    Did they provide more info about the issue? As mentioned above, the theme doesn’t modify the cart and checkout pages. The plugin seems to be retrieving content from somewhere but unfortunately, we are not sure how this happens. Please reach out to the plugin developers and ask them how the plugin renders the cart table.

    Thank you for your understanding.

    Best regards,
    Ismael

    in reply to: WP Buchungssystem – Buchungskalender Veribo, Roland Murg #1471199

    Hey Dierkes,

    Thank you for the inquiry.

    The theme does not include any integrations for this plugin, so you won’t be able to access its features using the Advanced Layout Builder (ALB). You can still use the theme, but you’ll need to rely on the block editor or classic editor to fully utilize the plugin’s features.

    Best regards,
    Ismael

    Hi,

    Unfortunately, we are not familiar with the Visual Product Configurator extension. Have you tried contacting the plugin developer to ask how the plugin renders the product properties? It’s odd that it’s trying to render a full color section inside the cart table.

    Best regards,
    Ismael

    in reply to: Hero Image Issue #1471196

    Hi,

    Thank you for the update.

    We created a test page using the Fullwidth Easy Slider (see private field). Please make sure to set the Styling > Slides > Slideshow Image and Video Size settings to No Scaling.

    Best regards,
    Ismael

    in reply to: 404 Error with All Portfolio Links #1471194

    Hi,

    Great! Glad to know that the issue has been resolved. Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    Hey!

    That;’s odd. It’s trying to render a color section inside the wc-block-components-product-metadata container. Did you install another extension for the cart page?

    <div class="wc-block-components-product-metadata__description">
    
    <p><!-- close content main element -->
    
    </p><div id="av_section_1" class="avia-section av-1kyp15-9030148cefa3c746e7eea48a2f9eff09 main_color avia-section-default avia-no-border-styling avia-bg-style-scroll container_wrap fullsize">
    <div class="container av-section-cont-open">
    <div class="template-page content  av-content-full alpha units">
    <div class="post-entry post-entry-type-page post-entry-16">
    <div class="entry-content-wrapper clearfix">
    <p>#top .av-special-heading.av-m36hux32-30fb6fe0a6b72a7cec61b44773014a1f{<br>
    padding-bottom:10px;<br>
    }<br>
    body .av-special-heading.av-m36hux32-30fb6fe0a6b72a7cec61b44773014a1f .av-special-heading-tag .heading-char{<br>
    font-size:25px;<br>
    }<br>
    .av-special-heading.av-m36hux32-30fb6fe0a6b72a7cec61b44773014a1f .av-subheading{<br>
    font-size:15px;<br>
    }</p></div></div></div></div></div></div>
    

    Best regards,
    Ismael

    Hey agenturwendt,

    Thank you for the inquiry.

    Did you add any custom scripts to the site? We are seeing this error on both the front-end and back-end.

    Uncaught SyntaxError: Invalid or unexpected token
    

    Have you tried deactivating the plugins temporarily?

    Best regards,
    Ismael

    in reply to: Special Heading on mobile size not changing #1471190

    Hi,

    Thank you for the info.

    The rotator text doesn’t resize correctly because of this css code:

    .av-rotator-container-inner span {
        font-size: 65px!important;
    }

    Please remove the css code or adjust it accordingly, and then make sure to purge the cache afterward.

    Best regards,
    Ismael

Viewing 30 posts - 31 through 60 (of 63,979 total)