Forum Replies Created

Viewing 30 posts - 58,771 through 58,800 (of 67,463 total)
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  • in reply to: Responsive Layout not working in Internet Explorer #260588

    Hi MeisDesign!

    Thank you for using the theme!

    I’m sorry but IE8 doesn’t recognize media queries that’s why it is not responsive on that browser. Internet Explorer 8 is a 5 years old piece of software which started on March 2009 and in web development that is quite old. The reason that it stayed that long is because of Windows XP and if you want to know, Microsoft has ended their support on that version of their OS last April 8, 2014. Current statistic says that global market share of IE 8 ranged from 6.93% to 8.73% and this is dropping quite fast as we speak. We won’t be surprise if the theme is not responsive on IE8 but IE9 and new version of the browser should render the theme properly. If you can give us the link to the actual website, we would like to check it. A screenshot of the issue will help.

    Best regards,
    Ismael

    in reply to: Full screen slider and image resolution issues. #260587

    Hey!

    Thank you for the update.

    The quality of the image on the fullscreen slider is the same exact quality that you have on the original image. The background-size of the full screen slider is set to cover in order to avoid image stretching and retain the correct proportion and ratio of the image. You can set it to 100% if you want but the background image will stretch depends on the screen resolution and it will definitely look ugly on smaller screens with wide resolution. The image size that you’re using is quite good but if you want to know, the demo uses images with 1500x1500px dimension for the fullscreen slider. You can add this on Quick CSS or custom.css if you want to set the background size to 100%:

    .avia-fullscreen-slider .avia-slideshow>ul>li {
    width: 100%;
    height: 100%;
    background-size:  100% 100%;
    background-position: center center;
    }

    Cheers!
    Ismael

    Hey adman1!

    Thank you for using the theme!

    Do you mind if we take a look at the actual page? We need to inspect it. Did you use an Image element for that pictures or is it a text block? We’ll provide you with a proper response once we have taken a look at the website.

    Cheers!
    Ismael

    in reply to: Sort By Name / Display Products page #260583

    Hi Padlee!

    Thank you for visiting the support forum!

    Please add this on Quick CSS or custom.css:

    .woocommerce div.product-sorting {
    display: none;
    }

    Regards,
    Ismael

    in reply to: Footer bold/box on current page #260578

    Hi Angie!

    Thank you for the info and the screenshot.

    I checked the website but I don’t see the box on the bottom navigation even when I am on the current page. Did you fix this? What I noticed is that the right navigation with the phone number is not aligned properly. Please use this on Quick CSS or custom.css:

    div#nav_menu-2 {
    left: 30px;
    }

    Best regards,
    Ismael

    in reply to: Youtube video issue in the layerslider Firefox #260576

    Hey!

    Thank you for the update.

    How did you add the video? If you don’t mind, please post the code that you use on pastebin.com. We would like to try it on our end. Also, please deactivate the “Use Google CDN version of jQuery” option on the LayerSlider option page. It loads an old jquery version (1.8.3) which is outdated and breaks the menu builder, etc. code. Dude suggested this fix for the layer slider and it might save you a lot of headache in the future.

    Cheers!
    Ismael

    in reply to: Automatisches Update funktioniert nicht #260571

    Hi!

    Thank you for using the theme!

    Base on reading the first post on this thread, I’ll ask Kriesi and Dude about this. For the meantime, please download the latest version from your themeforest account then update the theme via FTP. Please refer to this link for more info: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Ismael

    Hey!

    Thank you for using the theme!

    Please deactivate all plugins then test it again. If you don’t mind, please provide us with a link to your websites. We would like to check it. Make sure that you’re running WP 3.9 plus the latest version of Enfold which is 2.7.1. You might also want to increase the wordpress php memory limit to at least 128M. Depending on your hosting environment you might experience an issue when trying to access the Advance Layout Builder. This is usually due to the builder timing out because of a memory limit in your server environment. The first thing you can do to fix this is to add the following lines in your wp-config.php file located at the root of wp directory:

    define( 'WP_MEMORY_LIMIT', '128M' );
    define( 'WP_MAX_MEMORY_LIMIT', '256M' );

    You can also contact your host if you’re not comfortable doing the adjustments yourself. Refer to this link for more info: http://dailyblogging.org/wordpress/increase-wordpress-memory-limit/

    Best regards,
    Ismael

    in reply to: Woo Commerce – Quick Checkout #260566

    Hey surajnaik!

    Thank you for using the theme!

    I’m sorry but I’m not entirely certain of what it is you’re trying to do. Do you mind if we take a look at the page with the shortcode? Probably, the shortcode will only work for woocommerce pages.

    Regards,
    Ismael

    in reply to: Layer Slider problem before update #260563

    Hi!

    Thank you for the info.

    We’re not really where the issue is coming from but reading on the codecanyon support forum the author of the layer slider is planning to drop off the phpQuery so this issue, we hope, will not happen again. Please edit config-layerslider > Layerslider > helpers > phpQuery.php, find this code on line 1421:

    ? mb_eregi('\w', $char)
    

    Replace it with:

    ? preg_match('@\w@', $char)
    

    Let us know if it works.

    Cheers!
    Ismael

    in reply to: Enfold Update Error #260562

    Hey!

    Thank you for using the theme!

    Do you mind providing a screenshot? I tested it on Chrome Windows 8 but I don’t see any issue on the website. Please try to remove browser cache then reload the page a few times.

    Cheers!
    Ismael

    in reply to: Semi transparent body background #260561

    Hey!

    Thank you for the link.

    You can add this on Quick CSS or custom.css:

    #main, .html_stretched #wrap_all {
    background-color: transparent;
    }
    
    .alternate_color, .main_color {
    background-color: rgba(255,255,255,.5);
    }

    Cheers!
    Ismael

    in reply to: advanced-layout-editor-button-not-working #260559

    Hi!

    Thank you for the update.

    There is a new enfold patch that should the issue. Please download the latest version 2.7.1 from your themeforest account then update the theme via FTP. Please refer to this link for more info: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    You can also try the fix provided by @Pixelbits on this thread: https://kriesi.at/support/topic/visual-editor-not-working-after-update-to-wp-3-9/#post-259074

    Cheers!
    Ismael

    in reply to: no layerslider found click here to create one #260558

    Hi!

    The data for the layerslider which is located on the database. If the database is not properly transferred with the help of the plugins that we suggested above, the slider data will be lost. I’m so sorry about this but I think we won’t be able to help you unless you tell your hosting provider to restore the website.

    Regards,
    Ismael

    in reply to: Layer Slider Error #260502

    Hey!

    Glad it worked. :)

    Actually, the mb_eregi if I am not mistaken is deprecated on the latest version of PHP and the plugin author is actually planning to drop off the whole phpQuery. I hope this fix the whole issue in the future.

    Best regards,
    Ismael

    in reply to: Widget Nav Display and Table data/row? #259886

    Hey!

    Thank you for the link. :)

    You can add this on Quick CSS or custom.css to fix the widget alignment:

    .flex_column .widget .widgettitle, .content .widget .widgettitle {
    margin-top: 0;
    }

    Add this one to remove the alternate color of the tables.

    .main_color tr:nth-child(odd), .main_color .pricing-table>li:nth-child(odd), .main_color .pricing-extra, .main_color tr:nth-child(even), .main_color .avia-data-table .avia-heading-row .avia-desc-col, .main_color .avia-data-table .avia-highlight-col, .main_color .pricing-table>li:nth-child(even), body .main_color .pricing-table.avia-desc-col li {
    background: #fcfcfc;
    }
    

    Change the background color value.

    Best regards,
    Ismael

    in reply to: Some issues on Android #259882

    Hi!

    Glad you fixed it and thank you for the info.

    I’ll ask Josue to check this again on Firefox and Android device. You can use the .avia-android selector to fix certain layout issues on android machines. Please wait for Josue to respond. If possible, please post a screenshot of the layout issue.

    Regards,
    Ismael

    Hey!


    @Pixelbits
    : Thank you for sharing the possible fix. :)


    @bymoon
    : The Enfold 2.7.1 patch should fix the issue with the text blocks. Meanwhile, you might want to try the fix posted by @Pixelbits on the tread mentioned above. https://kriesi.at/support/topic/visual-editor-not-working-after-update-to-wp-3-9/#post-259074 :)

    Regards,
    Ismael

    Hey!

    I’m sorry but the login credentials are incorrect. Did you transfer the website from this http://pearcelealphoto.com/ to the staging site http://pearceleal.staging.wpengine.com/ (hosted on WPengine) then update the theme to 2.7 and WP 3.9? Did you use WP MigrateDB or WP MigrateDB PRO to properly transfer the database? If not, please use WP MigrateDB or WP MigrateDB PRO in order to migrate the theme
    properly and leave the database intact.

    Refer to this link for more info on how to properly migrate your website from production to development vice versa:
    http://kriesi.at/documentation/enfold/move-from-a-local-installation-to-a-live-server/
    https://code.tutsplus.com/tutorials/migrating-your-wordpress-database-wp-migrate-db-production-to-development–wp-32684

    Regards,
    Ismael

    Hi!

    Thank you for the info.

    I just tested if the snippet above will fix the script error on the console and it does remove the errors but somehow break the cart icon and the cart widget. Please remove the code on your child theme functions.php. I’ll ask Dude to check this. Also, please visit the wp-content/plugins folder then remove any unused plugin folders there.

    Regards,
    Ismael

    in reply to: Layerslider not found #259877

    Hi!

    Thank you for the update.

    I checked the website and the layer slider is there but you’re using a very old version of the theme. Please download the latest version Enfold 2.7 from your themeforest account then update the theme via FTP. Please refer to this link for more info: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Aside from updating the theme, please upgrade your wp installation to WordPress 3.9.

    Regards,
    Ismael

    in reply to: slider does not work #259876

    Hi!

    Thank you for the login details.

    You set the two slides as Hidden on the slide’s MISC options. It is working now. Just select the Slide Transition that you want.

    Cheers!
    Ismael

    Hi!

    Thank you for using the theme.

    As Devin stated, we can’t help you with third party scripts or snippets because that is beyond the scope of support as stated on our policy but if you can provide the reference link for the facebook snippet and the actual code itself. It will be easier for us to direct you on where to place the code. In other words, please help us to help you. :)

    Cheers!
    Ismael

    Hey!

    Thank you for the update.

    Please let us know if you found anything and if possible share it here. I’ll mark this thread for Kriesi’s attention.

    Cheers!
    Ismael

    in reply to: Responsive Layout dimensions #259871

    Hi!

    Glad it is working.

    Let me ask Dude about the other request. I’m sure he can help you. Please wait for his response.

    Cheers!
    Ismael

    in reply to: Iconfont manager issue #259870

    Hi!

    Thank you for the update. :)

    I’ll marked this thread to Kriesi and I will open up an issue ticket for his attention. Please wait for his response. I’m sorry but we can’t debug the error on the php file codes alone. We will need the ftp and wordpress credentials because the issue might have something to do with the server configuration.

    Best regards,
    Ismael

    in reply to: Fullscreen Slider – Can't change image size #259863

    Hi!

    Thank you for the heads up. We greatly appreciate any feedbacks from from our customers.

    The No Scaling option is for the actual image only but on the full screen slider, you have to take account the css styling that will probably resize the image to fit the slider. In case you’d like to know, the fullscreen slider on the demo uses 1500x1500px dimension. If you have any questions, definitely take some time to review all of the resources in the Theme Documentation and watch some our Video Tutorials to learn more more about the different areas of the theme.

    Regards,
    Ismael

    in reply to: tab load delay and accordion slideDown speed #259859

    Hey understandchristianity!

    Thank you for using the theme!

    This should be easily fix by using a cache plugin and optimizing the website. Usually minimizing the image sizes and number of plugins that you install will greatly improve the performance. These are the things that you can do to optimize the website speed and page load courtesy of the wordpress community:

    1. Optimize all images with AI/Photoshop before uploading to server ‘save as web safe’ jpg
    2. Once all images are on the website optimize with ewww optimizer plugin twice 1hr 10mins apart.
    3. Install wp-smushit run once to remove jpeg extra data, then uninstall.
    4. Use BWP minify plugin to minify scripts and stylesheets.
    5. Install WP-Super cache, select all recommended settings.
    6. Logout your website, visit every page at least once to create super cache files.
    7. Join Cloudflare setup your website on their CDN, Choose options: Full CDN Optimisation save then activate purge files. once done log out.
    8. Have a cup of coffee.
    9. Visit your site after 20 minutes or so.
    10. Don’t forget to smile.

    Hope that helps.

    Cheers!
    Ismael

    in reply to: Optimized image size #259858

    Hey cerf!

    Thank you for using the theme!

    Image sizes will depend on where you want to use it. For example, the demo uses a 1700x400px image background for the layer slider. The fullscreen sliders use images with 1500x1500px dimension. Aside from that, every images that you upload will be resize down into multiple thumbnails and are available for different areas of the website such as portfolio, easy slider, gallery etc. I’m sorry but what do you mean by “overview table”?

    Regards,
    Ismael

    in reply to: Bigger header for non-mobile devices #259856

    Hey!

    Thank you for the update.

    You can go to Enfold > General Styling then look for the General options tab below. Select the Boxed Layout on the Use stretched or boxed layout? option. A new option to add a background image will appear. You can define a patterned background or upload your own background image.

    If you have any questions, definitely take some time to review all of the resources in the Theme Documentation as a lot of basic stuff like theme installation, css snippets etc are already available in there with better explanation and awesomeness. Watch some of our Video Tutorials to learn more about the different aspect of the theme. You can also search the forums for queries that has been answered before that might be related to your problem.

    If you find that you still have questions after taking the time on our documentations, don’t hesitate to let us know and we will be happy to assist you. If you have any requests or you feel like giving us a warm hug? You can definitely post it on our Feature Requests page. :)

    Regards,
    Ismael

Viewing 30 posts - 58,771 through 58,800 (of 67,463 total)