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Hey Brian!
Thank you for using Enfold.
How did you add a custom link? Please give us a link to the actual page. We would like to check it.
Best regards,
IsmaelHi!
I created a new page then test the gallery. All selected images are being shown properly. Do you mind providing a screenshot of the issue? This is the test page: http://www.franchiseelites.com/fa/test-gallery
Best regards,
IsmaelOctober 2, 2014 at 9:18 am in reply to: add margins to .no_margin portfolio layout and decrease margins to rest of site #328748Hi!
Please try adding a border around the columns. It will act as space or gap between the items:
#top .no_margin.av_one_third { width: 33.3%; border: 10px solid white; }Regards,
IsmaelHey!
Is the Lightbox Modal Window enabled on Enfold > Theme Options? Please deactivate all plugins except for Events Calendar then test it again.
Best regards,
IsmaelHey!
I’m sorry but you didn’t receive reports, maybe because you’re not using the correct tracking code. Please refer to the event tracking guide we posted above. Yes, there are certain issues on the contact form but it only occurs on servers with different configurations and limitations. Users managed to get them fixed after trying a few solutions either from here or any other support forums. Note that it takes time before trackers pick up results. You might need to wait a few hours.
Best regards,
IsmaelHi sdbroker!
Thank you for using Enfold.
Yes, it is possible but you need to modify shortcode.js. Look for the AVIA MAPS API > _infoWindow.
Cheers!
IsmaelOctober 2, 2014 at 8:52 am in reply to: Single page nav menu multiple items highlighted .current-menu-item #328737Hey!
I tested the template on my install and copied your layout as close as possible. The current-menu-item is working as it should. Did you add any modifications on the child theme? Please post the login details here. We would like to check it. If possible, please update the theme to Enfold 3.0.
Best regards,
IsmaelHi!
I can see the layer slider fine on Safari. You’re using MAC OS? I’ll ask the rest of the support team to check this. Please wait for their response.
Cheers!
IsmaelHi!
You can do something like this:
<img class="alignleft" src="IMAGE URI HERE" alt="Abducted (46)" width="300" height="300" /></a> Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nulla non nisl sit amet orci gravida luctus. Integer eros mi, lobortis a quam a, pulvinar accumsan tellus. Vestibulum vitae vulputate massa. Quisque arcu dolor, laoreet eget faucibus non, finibus et leo. Nam vitae velit pulvinar, facilisis quam ac, sodales risus. Maecenas enim metus, placerat vitae aliquet at, ultrices a orci. Nullam eget hendrerit dolor. Phasellus diam nulla, finibus quis finibus rutrum, cursus malesuada justo. Nulla lobortis cursus congue. Nam malesuada nisi ut tellus ultrices pretium. Vivamus vel nisi hendrerit tellus sollicitudin tristique. Quisque imperdiet elit ut mattis elementum. Sed justo sapien, congue sed purus ut, consequat dignissim est. Vivamus sit amet finibus velit. Vestibulum efficitur, tellus vitae consectetur viverra, sapien risus accumsan nisl, sed tincidunt ligula orci non mauris.Give the image a css class of alignleft, aligncenter or alignright. Better yet, separate the text and images using column layouts. Anyway what you’re seeing on the page editor is not an issue. It just fails to render the html code of the wp default caption shortcode which is not native on the advance layout builder. You might want to use the Image element instead.
Regards,
IsmaelOctober 2, 2014 at 8:26 am in reply to: "Feeds, pingback and stuff" being duplicated in headers ? #328719Hi!
Please update the theme to Enfold 3.0. Add this on functions.php:
remove_action( 'wp_head', 'avia_set_rss_tag', 10, 0 ); remove_action( 'wp_head', 'avia_set_pingback_tag', 10, 0 ); remove_action( 'wp_head', 'avia_set_profile_tag', 10, 0 );Best regards,
IsmaelOctober 2, 2014 at 8:19 am in reply to: Customize Font & Thumbnail size of Tag Cloud Portfolio Search #328718Hi!
The code is working. Please remove browser cache then reload the page a few times. Yes, it is possible to use pixels but you’ll need to use multiple media queries to get them right on different screen sizes.
Cheers!
IsmaelHey!
I’m not sure what’s causing the issue but can hide the errors with define( ‘WP_DEBUG’, false ); on config.php. Please refer to the “Debugging WordPress” section of this page: http://www.wpbeginner.com/wp-tutorials/useful-wordpress-configuration-tricks-that-you-may-not-know/
Best regards,
IsmaelHi!
Thank you for the info.
1200px for slider height is a bit to tall in my opinion. Anyway, try adding this on Quick CSS or custom.css to fix the background:
@media only screen and (max-width: 767px) { img.ls-bg.ls-preloaded { height: 100% !important; width: 100% !important; } }Regarding the portfolio, did you disable the Sortable? setting?
Best regards,
IsmaelHey!
Not exactly sure what’s causing the issue here. Enfold 3.0 supports https://wordpress.org/plugins/the-events-calendar/ plugin. You might to want to switch plugins for better compatibility. Again, please contact the plugin author.
Best regards,
IsmaelHi!
Please use this on Quick CSS or custom.css:
.phone-info span { padding: 0px 10px 0 0; margin: 0px 0 0 5px; } .phone-info { position: relative; top: 10px; }Best regards,
IsmaelHey!
Magazine element doesn’t show excerpts by default. How did you add the excerpts? You can’t control the excerpt size via filter. You may need to manually control the summary on the Excerpt meta box.
Cheers!
IsmaelHey!
You can use this to adjust the position of the headlines on mobile device:
@media only screen and (max-width: 767px) { .av-fixed-size .av-masonry-entry .av-inner-masonry-content, .av-caption-on-hover .av-masonry-item-with-image.av-masonry-entry .av-inner-masonry-content { position: absolute; bottom: 0; } .av-masonry-entry .av-masonry-entry-title { line-height: 1.1em; font-size: 11px; } }Regards,
IsmaelHey chinmaytam!
Thank you for using Enfold.
Please refer to this link: https://kriesi.at/support/topic/woocommerce-shopping-cart-widget-layout-bug/
Regards,
IsmaelOctober 2, 2014 at 7:18 am in reply to: Blog page url keeps changing and image not showing up #328692Hi!
Alright. Which of these pages is your blog page? Please set the blog page on Enfold > Theme Options > Where do you want to display blog? setting. Reset the setting on Settings > Reading to default. Please post the login details here and set it as a private reply. We would like to check it.
Regards,
IsmaelOctober 2, 2014 at 7:08 am in reply to: Contactform: Optionfield: other seperator than comma #328687Hi ThomasYoung!
Thank you for using the theme.
Unfortunately, you need to use the html entity of the comma symbol. We reported this issue to Kriesi. Please refer to these links for a temporary fix:
https://kriesi.at/support/topic/contact-form-doesnt-show-a-field-after-upgrading-the-them/
https://kriesi.at/support/topic/problems-with-avia-page-builder-contact-form/Regards,
IsmaelHey Sophieja23!
Thank you for using Enfold.
Unfortunately, you’ll need to add a fallback image for mobile devices. Video backgrounds are disabled on mobile devices due to various incompatibility reasons. You can try to embed a video using the Layer Slider.
Regards,
IsmaelOctober 2, 2014 at 7:01 am in reply to: added: full support and styling for “The Events Calendar” #328681Hi!
Unfortunately, you still can’t add the layer slider or any other full width slider on top of the single event or event overview page. You’ll need to install layer slider as a standalone plugin to enable the slider shortcode. You can then edit template files on config-events-calendar > views folder. You can move the tribe events bar or filters with this:
#tribe-events-bar { margin-top: 0; }Cheers!
IsmaelHi heideo!
Thank you for using Enfold.
Please go to Enfold > Header Layout > Mobile Menu panel. Choose the second option of the Header Mobile Menu activation setting.
Regards,
IsmaelHi Tech!
Thank you for using Enfold.
Use the Video shortcode element. Generate the shortcode using the shortcode wand then copy it. Create a layer then switch to HTML mode. Create a new container then add the video shortcode inside:
<div class="fullwidth-video"> [av_video src='http://vimeo.com/1084537' format='16-9' width='16' height='9' custom_class=''] </div>Go to the Transition panel then edit the Transition In options. Set the Scale Y and X to 0. And the Duration to 5000. The Delay set to 2000.
Add this on Quick CSS or custom.css:
.fullwidth-video .avia-video.avia-video-16-9 .avia-iframe-wrap { width: 100% !important; height: 100% !important; }Cheers!
IsmaelHi!
Can you please provide a screenshot of the issue on mobile device? It looks fine when I checked it. This is what it looks like:

Regards,
IsmaelOctober 1, 2014 at 11:18 am in reply to: Enfold Menu is overlapping on iPad and not showing up on iPhone #327967Hi!
I checked the site but I’m still not sure why the mobile menu is not showing. Did you modify anything on the theme files? Please try to deactivate all plugins then download the latest version of the theme, Enfold 3.0. Update the theme via FTP.
Best regards,
IsmaelHey!
What do you mean it won’t stay in the navigation bar permanently? Do you mind providing a screenshot? I checked the site but I don’t see any icon shortcodes on the main menu.
Best regards,
IsmaelHi!
Please refer on this link for a possible fix: https://kriesi.at/support/topic/yoast-seo-1-5-5-3-bug-may-affect-your-seo-please-downgrade-to-1-5-5/
Best regards,
Ismael -
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