Forum Replies Created

Viewing 30 posts - 5,461 through 5,490 (of 67,469 total)
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  • in reply to: Ninjaforms datepicker #1439281

    Hi,

    Thanks for the update.

    A quick fix is to manually define the position of the calendar, but this may need to be adjusted for different screen sizes using css media queries.

    .flatpickr-calendar.animate.arrowTop.arrowLeft.rightMost.open {
        right: auto !important;
        left: 660px !important;
    }

    Best regards,
    Ismael

    in reply to: Instagram Images do not load into footer #1439279

    Hi,

    Glad it worked! Please don’t hesitate to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Layer Slider Update #1439277

    Hi,

    Great! Let us know in a different thread if you encounter any issues with the latest update.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Ninjaforms datepicker #1439261

    Hi,

    Thank you for the screenshot.

    This is how the calendars render on our end:

    Screenshot: https://1drv.ms/i/s!AjjTfXSRbKTvguANEEu_rwjBV6s83g?e=MVeMoY

    Did you adjust the zoom settings of your browser? Please contact the plugin developers for additional assistance.

    Best regards,
    Ismael

    in reply to: Enfold transparent header white line removal #1439259

    Hey GravityCentral1,

    Thank you for the inquiry.

    We edited the page and adjust the Layout > Header visibility and transparency settings from Transparent & Glassy Header to Transparent Header. Let us know if this is what you’re after.

    Best regards,
    Ismael

    Hey genarojrs,

    Thank you for the inquiry.

    You may need to update the theme to version 5.7 in order to fix the issue. Please check the documentation below for more info:

    // https://kriesi.at/documentation/enfold/theme-update/

    Best regards,
    Ismael

    in reply to: LayerSlider a security problem? #1439256

    Hey canoodle,

    Thank you for the inquiry.

    The latest version of the plugin with the vulnerability patch is available on Enfold 5.7. You can now download it from your Themeforest account or update the theme directly in the dashboard.

    // https://kriesi.at/documentation/enfold/theme-update/

    Best regards,
    Ismael

    in reply to: Ninjaforms datepicker #1439255

    Hey sj,

    Thank you for the inquiry.

    The datepicker seems to be displaying correctly on our end. Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: Old logo still visible on index-page #1439254

    Hey Anette,

    Thank you for the inquiry.

    The site requests an authentication code after logging in. Please temporarily disable this feature so that we can access the site. In the meantime, please toggle or temporarily disabling the Enfold > Performance > File Compression settings. Let us know if this resolves the issue.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    The AI content option seems to be working properly. It can read the content of the Advanced Layout Builder, including headings, images, links, and word count. Please check the screenshot in the private field.

    Screenshot: https://1drv.ms/i/s!AjjTfXSRbKTvguAMkL8Vt3BOYRxqUw?e=mx7KuS

    Would you mind providing a short clip of the AI options that you’re having issues with?

    Best regards,
    Ismael

    Hey tmze,

    Thank you for the inquiry.

    Have you tried going to the Enfold > Privacy & Cookies > Cookie Handling tab? Look for the Enable cookie consent messages settings.

    Best regards,
    Ismael

    Hi,

    Thank you for the info.

    What happens when you disable the Enfold > Performance > File Compression settings? The score decreases because the video image can’t be rendered without the compressed stylesheets, resulting in a significant delay in rendering the largest content element on the page.

    Best regards,
    Ismael

    in reply to: Preview on right side while editing gone. #1439250

    Hi,

    No problem! Please feel free to open another thread if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: portfolio category page style changed #1439249

    Hi,

    Add this css code to adjust the layout of the tag pages:

    #top.tag .no_margin.av_one_third {
      float: none;
      margin-right: 2%;
      width: 31%;
      margin-bottom: 2%;
    }
    
    #top.tag .grid-sort-container {
      display: flex;
      flex-wrap: wrap;
      flex-direction: row;
    }
    
    #top.tag .grid-entry-title.entry-title {
      font-size: 1.2em;
      padding: 10px 13px;
    }

    Then add this code in the functions.php file to adjust the image thumbnail:

    add_filter("avf_post_slider_args", function($atts, $context) {
      if( $context == "tag" ) {
        $atts['type']  = 'grid'; 
        $atts['preview_mode'] = 'custom';
        $atts['image_size'] = 'full';
      }
      return $atts;
    }, 10, 2);

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: Change Toggle Title in Accordion Feature to H3 #1439248

    Hi,

    Looks like the issue also happens on desktop view. It might be due the following script error which is generated from the compressed (autoptimize_single) script.

    Uncaught TypeError: $.avia_utilities.supports is not a function
        at avia_hover_effect (autoptimize_single_aec3c90c3ca8780bf5fccbd8621958ec.js:105:42)
        at $.avia_utilities.avia_ajax_call (autoptimize_single_aec3c90c3ca8780bf5fccbd8621958ec.js:33:29)
        at HTMLDocument.<anonymous> (autoptimize_single_aec3c90c3ca8780bf5fccbd8621958ec.js:11:44)
        at e (jquery.min.js:2:27028)
        at t (jquery.min.js:2:27330)
    

    Please try to deactivate the Autoptimize plugin temporarily and let us know of the result.

    Best regards,
    Ismael

    in reply to: error on website being created by layerslider #1439182

    Hey StephenStamp,

    Thank you for the inquiry.

    We can’t reproduce the issue on our end, but based on the short clip, looks like the body click or the console.log is triggered by the custom jQuery script, which seems to have been directly created in the browser console. Please check the screenshot in the private field.

    Best regards,
    Ismael

    in reply to: Updating theme causes layout issue on Home page only #1439181

    Hi,

    Thank you for the update.

    We are not yet sure what is causing the issue but we noticed that there’s another enfold-child folder inside the child theme folder. Please try to remove the child theme duplicate, then purge the cache.

    Best regards,
    Ismael

    in reply to: LayerSlider doesn’t show up anymore #1439180

    Hi,

    Great! Glad to know that this has been resolved. Please don’t hesitate to open another thread if you have more inquiries.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Responsive #1439179

    Hi,

    We adjusted the css code a bit. Please add it at the very bottom of the stylesheet and make sure to purge the cache and toggle minification before reviewing the site.

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      .av-catalogue-container.av-97hmxr-301bb1c6948008b057bb3f52570c7b0a {
        padding: 0 !important;
      }
    
      .flex_column.av-9f5qr3-599781cc99ea2052a986d82c23483122 {
        padding: 0 !important;
      }
    }
    

    Best regards,
    Ismael

    in reply to: Styling (css) areremoved/missing #1439178

    Hi,

    Thank you for the info.

    The site seems to be rendering correctly when we checked. The dynamic css are loaded as expected. Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: WooCommerce and blocks #1439177

    Hi,

    Great! Glad to know that you’ve found a workaround. Let us know in a different thread if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    Hey TBant,

    Thank you for the inquiry.

    You can add this css code to disable the hover animation or fadein effect for the mega menu container and make it a bit more snappy:

    #top #header .avia_mega_div {
      opacity: 1 !important;
      display: none !important;
    }
    
    #top #header li:hover .avia_mega_div {
      opacity: 1 !important;
      display: block !important;
    }
    

    The code above should override the transition created by the avia.js script.

    Best regards,
    Ismael

    in reply to: Need to Update Theme #1439159

    Hey!

    Thank you for the inquiry.

    You can inquire with the previous agency for the purchase code. If that’s not possible, you may need to create a new Themeforest account, purchase a theme license for the Enfold theme, and then register a new private token. You should be able to update the theme afterward. Please check the links below for more info on how to generate the private token and ways to properly update the theme:

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-dashboard
    // https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Ismael

    in reply to: Responsive #1439157

    Hi,

    You can align the content to the center by adjusting the padding of the catalogue and column container.

    @media only screen and (max-width: 767px) {
    
      /* Add your Mobile Styles here */
      .av-catalogue-container.av-97hmxr-301bb1c6948008b057bb3f52570c7b0a {
        padding: 0;
      }
    
      .flex_column.av-9f5qr3-599781cc99ea2052a986d82c23483122 {
        padding: 0;
      }
    }

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    in reply to: Reduce height of color section in mobile (EnfoldApp) #1439156

    Hi,

    No problem! Glad it worked. Please feel free to open another thread should you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Updating theme causes layout issue on Home page only #1439155

    Hey eliza53,

    Thank you for the inquiry.

    The site still contains an older version (4.8.7) of the theme from our recent inspection. Please upload and activate the latest version (5.6.12) of the theme so that we can check the issue further. After updating the theme, please make sure to disable the cache plugin and temporarily deactivate the Enfold > Performance > File Compression settings.

    You may need to manually update the theme via FTP: https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    Hey gatehealing,

    Thank you for the inquiry.

    Where can we check the issue? Please provide the site URL in the private field. Are you using an image compression plugin?

    Best regards,
    Ismael

    in reply to: Getresponse integration #1439153

    Hi,

    Glad this worked! Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Mobile display – repositioning the toggle #1439152

    Hi,

    Thank you for the inquiry.

    The css code looks correct. Have you tried to temporarily disable the WP Minify plugin or clear the cache? If the css still doesn’t apply after disabling minification or the cache plugin, please provide the login details in the private field.

    Best regards,
    Ismael

    in reply to: fixed background image in mobile view #1439151

    Hey Sabine,

    Thank you for the inquiry.

    This is a known issue related to fixed background. To fix it, we can reset the background attachment property to scroll on mobile view. Please add the following css code:

    @media only screen and (max-width: 1024px) {
      /* Add your Mobile Styles here */
      .avia_mobile .avia-full-stretch {
          background-attachment: scroll !important;
      }
    
      .avia-bg-style-fixed {
          background-attachment: scroll !important;
      }
    }

    Best regards,
    Ismael

Viewing 30 posts - 5,461 through 5,490 (of 67,469 total)