Page 1685 – Support | Kriesi.at – Premium WordPress Themes

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April 1, 2015 at 3:54 am in reply to: Masonry Gallery Order – fronted gallery display sort order is different than admin sort order #421703

Ismael
Moderator

Hey ghrahams!

Thank you for using Enfold.

Yeah, I guess that’s a minor glitch with the isotope script. It doesn’t display in order because of the gallery image dimensions. They have different heights and the isotope script calculates the position of the items differently to keep the tiles in order. I’m really not sure how to fix it other than keeping the image size uniform or setting the masonry size settings to perfect grid. I’ll ask the rest of the support team if they have any idea.

Regards,
Ismael

April 1, 2015 at 3:45 am in reply to: Portfolio items ????How to update #421701
Ismael
Moderator
Hi!

Please edit the portfolio item, make sure that the Display Preview Images is set to slideshow, gallery or image list. If you don’t want the title to link to the actual portfolio page, add this to the Quick CSS field:
```
h2.portfolio-preview-title.entry-title a {
  pointer-events: none;
}
```
Regards,
Ismael
April 1, 2015 at 3:35 am in reply to: sidebar will not appear on right hand side please help me #421700

Ismael
Moderator

Hi!

Thank you for using Enfold.

I checked the product and the sidebar is properly adjusted to the right after the product summary. Did you figure this out? I’m sorry that you’re having difficulty with the theme but the product layout isn’t supposed to have a sidebar like the default woocommerce products. We added the sidebar modification because of user requests. http://kriesi.at/documentation/enfold/product-page-left-or-right-sidebar/

Cheers!
Ismael

April 1, 2015 at 3:31 am in reply to: Disappearing content on upgrade #421698
Ismael
Moderator
Hey!

I can’t seem to reproduce the issue on my installation. I go to the site, switch to another tab then go back. The slider is still rotating afterwards. I’ll ask the rest of the support team to take a look.

Cheers!
Ismael
- This reply was modified 11 years ago by Ismael.
April 1, 2015 at 3:29 am in reply to: Background css for Secondary Menu #421697
Ismael
Moderator
Hey!

Instead of adding it as a secondary menu, you can add the Reserve Now button beside the phone info on Enfold > Header > Extra Elements panel. Please provide a screenshot of how you want the button to look like. You can add something like this:
```
<a class="reserve-button" style="font-family: open sans, helvetica; font-size: 14px; color: #f8d699;">RESERVE</a>
```
The update will not overwrite or change the child theme’s style.css file so it must be someone from your team or yourself changed the color styles.

Cheers!
Ismael
April 1, 2015 at 3:20 am in reply to: Can someone help Email not working #421696

Ismael
Moderator

Hi!

The error is coming from a third party plugin. Try to rename the plugin folder inside wp-content > plugins folder to deactivate it. Please post the login details here so that we can check the contact form. If possible, please create another inquiry for the slider issue to keep the thread subject related.

Best regards,
Ismael

April 1, 2015 at 3:14 am in reply to: Enable Previous and Next Arrow on blog post #421695

Ismael
Moderator

Hey!

Did you add any modifications to the child theme folder? Please post the login details here and set it as a private reply. We would like to check it.

Cheers!
Ismael

April 1, 2015 at 3:11 am in reply to: Text encoding problems after latest update #421693

Ismael
Moderator

Hey!

Is it OK if we deactivate the plugins while checking the site? Please post the ftp login details here as well. For faster results, please hire a freelance developer to help debug the issue.

Cheers!
Ismael

March 31, 2015 at 7:00 pm in reply to: Something isn't working right with the Heading on my site #421462
Ismael
Moderator
Hi DROR!

Thank you for using Enfold.

You have this css code which resizes all fonts inside the container:
```
.template-blog .entry-content > * {
  font-size: 16px !important;
}
```
Best regards,
Ismael
March 31, 2015 at 6:57 pm in reply to: Tabs on mobile #421461

Ismael
Moderator

Hi!

I’m sorry but I failed to correct the issue on your installation. The “scoll_target” produces a negative value and the win.scrollTop() is always lesser than the el_offset value. I’ll ask Kriesi to take a look.

Regards,
Ismael

March 31, 2015 at 4:58 pm in reply to: Problema con Masonry y WPML, no muestra las entradas traducidas del blog #421331

Ismael
Moderator

Hi marcsalvans!

Thank you for using Enfold.

I’ll ask Josue to check the thread. Please refer to this link for a possible fix: https://kriesi.at/support/topic/blog-and-footer-issue-from-wpml/#post-261674

Cheers!
Ismael

March 31, 2015 at 4:52 pm in reply to: Problem on Internet Explorer (Fonts, Responsive and Layouts) #421328

Ismael
Moderator

Hey!

I checked the “krypton” folder (child theme) but I don’t see the fonts folder. Or maybe it is hidden. Anyway, please check. Where did you apply the font?

Best regards,
Ismael

March 31, 2015 at 4:19 pm in reply to: Print.css and width of printed content #421285
Ismael
Moderator
Hi!

Try to adjust the header height on print view with this on Quick CSS field or custom.css:
```
@media print { 
 /* All your print styles go here */
	#header {
	height: 20px;
	padding: 0;
	margin: 0;
	}
}
```
Regards,
Ismael
March 31, 2015 at 4:11 pm in reply to: Reducing logo size for mobile #421267

Ismael
Moderator

Hey!

It does resize on mobile view but require a few css modifications. Please provide a screenshot of the mobile layout that you want.

Best regards,
Ismael

March 31, 2015 at 4:08 pm in reply to: Switch layout woocommerce #421263
Ismael
Moderator
Hi gearouthere!

Thank you for using Enfold.

Add this to the Quick CSS field:
```
.single-product-main-image {
  width: 33%;
  float: right;
  margin-left: 50px;
}
```
Cheers!
Ismael
March 31, 2015 at 3:56 pm in reply to: accordion page do not save #421245

Ismael
Moderator

Hi!

I tried to edit the site but the advance layout builder didn’t load or worked. Try to deactivate all plugins and increase the wp memory limit: http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Best regards,
Ismael

March 31, 2015 at 3:54 pm in reply to: Text encoding problems after latest update #421239
Ismael
Moderator
Hey!

I checked the database and everything seems OK though I’m still not sure why the characters aren’t showing properly on your website. It works fine on our installations so it’s either a server configuration or a third party plugin that is causing the issue. Please try to deactivate all plugins then test the site again. Try to add this to the .htaccess file:
```
AddDefaultCharset utf-8
```
Regards,
Ismael
March 31, 2015 at 3:31 pm in reply to: align an image to top in front of fullscreen video colorsection #421206

Ismael
Moderator

Hey!

Did you add a custom css class? I checked the element but I can’t see the custom css class attribute.

Regards,
Ismael

March 31, 2015 at 3:14 pm in reply to: Problem with a Translated WPML Site #421189

Ismael
Moderator

Hi!

I’m not sure if I understand you. What’s wrong with the layer slider?

Cheers!
Ismael

March 31, 2015 at 3:12 pm in reply to: BreadCrumb Question #421186

Ismael
Moderator

Hey!

What’s wrong with the breadcrumb on the category or archive page? http://www.optionsgain.com/blog/strategy/

Best regards,
Ismael

March 30, 2015 at 7:10 am in reply to: Mobile menu appearance animation #420220

Ismael
Moderator

Hey L!

Thank you for using Enfold.

Please refer to this link on how to change the animation of the mobile menu: https://kriesi.at/support/topic/mobile-navigation-visible-when-scrolling-to-the-right-also-on-krisie-at-demo/

Play around with the css code.

Cheers!
Ismael

March 30, 2015 at 6:53 am in reply to: align an image to top in front of fullscreen video colorsection #420215
Ismael
Moderator
Hey!

Turn on the custom css class field. Refer to this link: http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/

Edit the image element. Use “custom-image” in the custom css field for example. Add this to the Quick CSS field to adjust the position of the image:
```
.custom-image {
  position: absolute;
  top: 0;
  right: 20px;
}
```
Cheers!
Ismael
March 30, 2015 at 6:41 am in reply to: Woocommerce Produktbeschreibung #420210
Ismael
Moderator
Hi Mac_ma!

Thank you for using Enfold.

Add this to the Quick CSS field:
```
#top .woocommerce-tabs h2 {
  display: none !important;
}
```
Cheers!
Ismael
March 30, 2015 at 6:39 am in reply to: Advance Layout editor using Blog Posts, small preview pic too small #420209
Ismael
Moderator
Hi!

Add this code to fix the squished image:
```
#top .fullsize .template-blog .blog-meta {
  width: 200px;
}
```
This is the the featured images are not enabled on mobile devices by default. Try to decrease the image size:
```
@media only screen and (max-width: 767px) {
.template-blog .blog-meta, .template-blog .blog-meta * {
  width: 60px;
  height: 60px;
}}
```
Cheers!
Ismael
March 30, 2015 at 6:34 am in reply to: Masonry Gallery – Images Stacking On Top Of Each Other #420206
Ismael
Moderator
Hi!

Try to replace the code with this:
```
function add_custom_script(){
?>
<script>
(function($){
    	$(window).trigger('resize');
})(jQuery);
</script>
<?php
}
add_action('wp_footer', 'add_custom_script');
```
Best regards,
Ismael
March 30, 2015 at 6:33 am in reply to: Chart Minimaze or put it on Akkorden? #420205

Ismael
Moderator

Hi!

Yes, you can add the table shortcode inside the accordion or tab element. Switch the builder to debug more to see the actual shortcodes below the advance layout builder or generate the table shortcode using the shortcode wand on a different post or page. Refer to this link on how to switch the builder to debug mode: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

Best regards,
Ismael

March 30, 2015 at 6:29 am in reply to: Layer Slider Mobile #420204

Ismael
Moderator

Hey!

I checked the site but I don’t see any custom css class attribute in the slider button. Did you add it in the layer’s Attributes panel?

Regards,
Ismael

March 30, 2015 at 6:13 am in reply to: Decrease header size to "small" when viewed on mobile only #420203
Ismael
Moderator
Hi!

You can add something like this in the Quick CSS field to decrease the header height on smaller screens:
```
@media only screen and (max-width: 989px) {
.html_header_top.html_header_sticky.html_large #header_main .container, .html_header_top.html_header_sticky.html_large.html_main_nav_header .main_menu ul:first-child > li a, logo a, .logo a img {
  height: 50px !important;
  line-height: 50px !important;
}}
```
Adjust the height and line-height if necessary.

Regards,
Ismael
March 30, 2015 at 6:09 am in reply to: Slider text problem #420202

Ismael
Moderator

Hey antoinescotto!

Thank you for using Enfold.

Please provide a link to the website. We need to check it. You can use css media queries to hide or show elements on different screen sizes.

Regards,
Ismael

March 30, 2015 at 5:58 am in reply to: Slider problem with post data #420198

Ismael
Moderator

Hi!

Note that you can’t use shortcodes inside an html tag because it’s not php. You need to add the url manually inside the read more link. Anyway, glad you figured it out. If you have any questions, let us know. :)

Best regards,
Ismael
Author

Posts

Viewing 30 posts - 50,521 through 50,550 (of 67,534 total)

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