Forum Replies Created

Viewing 30 posts - 48,661 through 48,690 (of 67,539 total)
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  • in reply to: On Portfolio – No Expand image symbol #458720

    Hey!

    I tried to login to the site but the credentials above are not working. Please check.

    Best regards,
    Ismael

    in reply to: WooCommerce Currency Switcher #458719

    Hi!

    Please try this:

    @media screen and (max-width: 767px) {
    #header_main {
      z-index: 50;
    }
    
    .widget_wc_aelia_currencyswitcher_widget select#aelia_cs_currencies {
      font-size: 11px;
      height: 25px;
    }
    
    @media screen and (max-width: 767px)
    #header .widget {
      left: 0px;
      top: -140px;
      width: 100px;
    }
    }

    The code should position the widget above the logo, beside the “Account” menu item.

    Cheers!
    Ismael

    Hey OneClickTech!

    Thank you for using Enfold.

    Please add this in the Quick CSS field:

    @media only screen and (max-width: 767px) {
    .responsive #top .cart_dropdown {
      right: -100%;
    }
    
    .responsive #top .cart_dropdown.av-display-cart-on-load {
      right: 7.5%;
    }}

    Remove browser cache then reload the page.

    Cheers!
    Ismael

    in reply to: Portfolio item direct link (ajax) #458714

    Hey adetec_ing!

    Thank you for using Enfold.

    Add this in the functions.php file to trigger click event for the first portfolio grid item on page load:

    function ava_auto_click_portfolio() {
    ?>
    <script>
    (function($){
      $(window).on('load', function(){
        $('div .isotope-item:first-child .grid-image').trigger('click');
      });
    })(jQuery);
    </script>
    <?php
    }
    
    add_action('wp_footer', 'ava_auto_click_portfolio');

    Cheers!
    Ismael

    in reply to: Need to change blog layout #458713

    Hey!

    You can use this in the Quick CSS field to increase the width of the content container:

    #top .fullsize .template-blog .post .entry-content-wrapper {
      max-width: 1000px;
    }
    
    #top .fullsize .template-blog .post .entry-content-wrapper > * {
      max-width: 100%;
    }

    Cheers!
    Ismael

    in reply to: contact form – sent message #458709

    Hi alfaweb2!

    Thank you for using Enfold.

    Please update the theme to version 3.2. I hope the update will fix the issue.

    Best regards,
    Ismael

    in reply to: Custom style for reply form #458708

    Hi!

    If you want to adjust the width of the input forms in the header, you can use this in the Quick CSS field:

    #top .header_color input[type='text'] {
      width: 200px;
    }

    Best regards,
    Ismael

    in reply to: Links do not show alt-text #458707

    Hi HighschoolAustralia!

    Thank you for using Enfold.

    Please give us a link to the page with the issue. A screenshot will help. If you want to put a description or title to a text link, use the title attribute, not alt? Alt attribute is use for images.

    Best regards,
    Ismael

    Hi europeanhorizons!

    Thank you for using Enfold.

    Let’s check the suggestions summary one at a time:

    1.) Optimize images – This is too important to be ignored. Good thing you’re working on it. Looks like you can reduce the image data up to 90% which is a great deal in website optimization.

    2.) Eliminate render-blocking JavaScript and CSS in above-the-fold content – Unfortunately, loading the scripts before or ahead of the content is required to render the page properly. Deferring javascript loading will also break third party plugins. You can install the BWP Minify plugin or W3 Total Cache plugin to optimize delivery of css scripts.

    3.) Minify HTML – This is something we can’t fix because we’re using WordPress. HTML delivery will depend on the number of plugins installed which influence the frontend, elements or objects placed on the current page (if built on advance layout builder) and various options in theme.

    4.) Improve Server Response Time – I think what we’re doing above is congruent to what we’re trying to achieve here. This is a list of plugins that will help you improve page speed:

    https://wordpress.org/plugins/bwp-minify/
    https://wordpress.org/plugins/w3-total-cache/
    https://wordpress.org/plugins/wp-smushit/

    These suggestions can improve the performance to a limited extent, page speed will ultimately depend on the performance of your current hosting plan / hosting provider.

    Best regards,
    Ismael

    in reply to: Blog Post issue #458704

    Hey kriru!

    We appreciate you visiting the support forum but please refrain from creating duplicated posts. We answered your inquiry here: https://kriesi.at/support/topic/blog-post-issue-2/

    Cheers!
    Ismael

    in reply to: Blog Post issue #458701

    Hi kriru!

    Thank you for using Enfold.

    Please check the Blog Layout > Blog Style settings. If it is set to “Use the advance layout builder..”, edit the blog page then add the Blog Posts element.

    Regards,
    Ismael

    in reply to: Problem with Interval server Error #458700

    Hey pannosk!

    Thank you for using Enfold.

    I don’t think those errors have anything to do with the theme update. From what version did you update the theme? Is the site working? Please check for the error logs for today. Compare the previous error log, check if you see anything consistent.

    Best regards,
    Ismael

    in reply to: Collapsible Custom Menu? #458697

    Hi!

    The submenu element on your installation acts quite different from the default or original behaviour of the element. The menu should appear exactly where you placed it whether you disable that option or not. On mobile devices, the “sticky menu” behaviour will be disabled. Please delete the enfold theme then override it with a new one. I noticed that you removed the menu element, please create a test page so that we can check it. If you modified any templates in the child theme folder, please update those files as well.

    Best regards,
    Ismael

    Hi!

    I got no bullets left in my pocket. I’ll ask the rest of the support team to check it. Is this “C:\*******\*******\********:” directory same as the value in the upload_tmp_dir value?

    Best regards,
    Ismael

    in reply to: Previous Theme to Download #458263

    Hi!

    By browser version, which versions specifically? Note that the theme is compatible with IE8 or higher, chrome, firefox, safari and opera. I checked the site but it’s not using Enfold. If you have the time, please provide screenshots of specific issues.

    Cheers!
    Ismael

    in reply to: Disable automatic opening of image on post #458255

    Hey!

    After you adjust the thumbnail size, did you regenerate the images? There’s a regenerate button at the very bottom of the plugin’s panel.

    Regards,
    Ismael

    in reply to: Relevanssi error #458252

    Hi juanda99!

    Thank you for using Enfold.

    Unfortunately, the ajax search result can’t render shortcodes. You can hide the excerpt with this in the Quick CSS field:

    span.ajax_search_excerpt {
      display: none;
    }

    Or set the excerpt manually in the Excerpt box.

    Cheers!
    Ismael

    Hi!

    Since you are the administrator, I’m sure you restart the server after you change the values? Or at least wait for a few minutes for it to take effect.

    1.) Please check the php info then look for “upload_tmp_dir” directive, check the file permission of that directory, make sure that it is writable (755).

    2.) Again, restart the server or wait for a few minutes. Or try to add this to the wp-config.php file to override the default tmp folder.

    define( 'WP_TEMP_DIR', ABSPATH . 'wp-content/tmp/') ;
    

    Go to wp-content folder then create “tmp” folder there. Please create a back up or a restore point before doing this. Regarding the characters, you’re seeing a raw url that hasn’t been decoded yet so don’t worry about that.

    Regards,
    Ismael

    in reply to: Google Map full width breaks footer socket icons #458243

    Hey!

    The social icons in the socket area looks ok when I checked it. Please hard refresh the page then check it again.

    Regards,
    Ismael

    in reply to: font rendering problems in safari and firefox (mac) #458240

    Hey!


    @dweb
    : Did you try the suggestions above? A link to the site will help. What is the version of safari?

    Regards,
    Ismael

    in reply to: main content background image not showing #458238

    Hey!

    Actually, the option is working for the left sidebar. Note that you can change the “Left Sidebar” header background in the Logo Area panel, not on the Main Content panel. If you have a chance, try the latest suggestion above. It works to create a smashingmagazine-border-like-design on my installation

    Regards,
    Ismael

    in reply to: Collapsible Custom Menu? #458236

    Hi!

    What happens when you test it without your modifications (href=”#” to href=”javascript:void(0);”)? The thing is, the full width submenu works on our end without those modification so it’s either a third party plugin or your own modification that is causing the element to not work properly.

    Best regards,
    Ismael

    in reply to: Navigation jumps to wrong place anchor #458231

    Hey!

    Where can we see the actual page? Did you use the color section element to create a page division?

    Cheers!
    Ismael

    in reply to: Floating Menus #458230

    Hey!

    I checked the page but the sections are still not separated by color sections. Please create a test page, follow our suggestion. Place each section inside a color section then add a Section ID. http://kriesi.at/documentation/enfold/add-anchors-to-your-page-for-single-page-navigation/

    Best regards,
    Ismael

    Hey!

    What happens when you set the “Mobile Menu Display” settings to display a button instead of the full menu? Please set it to display a button then add this in the functions.php file:

    add_action('wp_footer', 'ava_close_submenu');
    function ava_close_submenu(){
    ?>
    <script>
    (function($){
    	$('.av-subnav-menu li > ul a').click(function() {
        $('.av-subnav-menu').removeClass('av-open-submenu');
      });
    })(jQuery);
    </script>
    <?php
    }

    Remove browser cache then reload the page.

    Regards,
    Ismael

    in reply to: Move Carousel Buttons #458215

    Hey!

    You can add this in the Quick CSS field:

    #top .avia-smallarrow-slider-heading {
      display: table;
      width: 100%;
      bottom: 0;
      position: absolute;
    }
    
    #top .avia-content-slider-element-container .avia-slideshow-dots {
      text-align: center;
    }

    Regards,
    Ismael

    in reply to: WooCommerce Currency Switcher #458206

    Hi!

    Where do you want to place the currency switcher on mobile screens? If you want it below the header, adjust the top position:

    @media screen and (max-width: 767px) {
    #header .widget {
      left: -10px;
      top: 0px;
    }}

    Remove browser cache then reload the page.

    Best regards,
    Ismael

    in reply to: What would cause this? #458200

    Hi!

    You can update the theme files manually. A file must be corrupted or incomplete. Refer to this link: http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Hard refreshing the page or removing page cache sometimes do a lot of wonders. :)

    Best regards,
    Ismael

    Hey!

    Enable the allow_url_include directive then test it again. You can ask your hosting provider to change it for you or add this in the .htaccess file:

    php_value allow_url_fopen on
    php_value allow_url_include 1

    If it doesn’t work, try to increase the post_max_size to at least 15M. It is currently set to 8M. Again, you can ask your hosting provider to adjust the value or add this in the .htaccess file:

    php_value upload_max_filesize 15M
    php_value post_max_size 15M

    You need to shift refresh every time you change a php directive. I think increasing the php_value post_max_size to 15M will fix the issue.

    Best regards,
    Ismael

    Hi!

    Thank you for using Enfold.

    Please provide a screenshot of the issue, you can use imgur or dropbox. Or switch the builder to debug mode then copy the generated shortcodes below the advance layout builder. Post it on pastebin.com so that we can test it on our installation. This is how you switch the builder to debug mode: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Cheers!
    Ismael

Viewing 30 posts - 48,661 through 48,690 (of 67,539 total)