Page 1316 – Support | Kriesi.at – Premium WordPress Themes

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September 7, 2016 at 5:38 am in reply to: Roll up window #682936

Ismael
Moderator

Hi,

We modified the code a bit. Please try it again.

Best regards,
Ismael

September 7, 2016 at 5:34 am in reply to: Partner Logo Element – Overlay #682934

Ismael
Moderator

Hi,

It tends to happen because the tooltip is set display if the mouse pointer is over the target image and hide or go away once the mouse pointer leave the target. By bringing the tooltip over the image, it creates a sort of confusion because once you hover over the target image and the tooltip animates and move under the mouse pointer, the script reads it as if the mouse pointer leaves the target image so the tooltip has to move or hide away, bringing the mouse pointer again over the target image which then forces the tooltip to show up, creating a loop.

One workaround is to use the Image element and then add the current tooltip content as caption.

Best regards,
Ismael

September 7, 2016 at 5:17 am in reply to: Grid pixel border value not correct when used #682927
Ismael
Moderator
Hi,

Try to apply a left padding to the cells instead:
```
#top #av-layout-grid-1 .no_margin.av_one_third {
    padding-left: 5px !important;
}

#top #av-layout-grid-1 .no_margin.av_one_third:first-child {
    padding-left: 0 !important;
}
```
Best regards,
Ismael
September 7, 2016 at 5:07 am in reply to: Woocommerce default shop page #682923

Ismael
Moderator

Hey Paul,

Thank you for using Enfold.

Yes, unfortunately, it is still in beta. Some options may not work properly in the custom shop page.

Best regards,
Ismael

September 7, 2016 at 5:05 am in reply to: Team member email link bug #682922
Ismael
Moderator
Hi,

Are there any special characters in the email addresses? I can’t reproduce the issue if I use this email:
```
mailto: (Email address hidden if logged out) 
```
Added it to the first and second team members in the test page. https://www.smarthalo.bike/3055-2/

Best regards,
Ismael
September 7, 2016 at 4:57 am in reply to: Pictures from a different masonry galleries shown in one lightbox #682921
Ismael
Moderator
Hi,

We are very sorry for the delay. This is possible but you have to modify the js > avia.js file. Look for this code around line 900:
```
groups			:	['.avia-slideshow', '.avia-gallery', '.portfolio-preview-image', '.portfolio-preview-content', '.isotope', '.post-entry', '.sidebar', '#main', '.main_menu'],
```
Remove the “.isotope” entry.
```
groups			:	['.avia-slideshow', '.avia-gallery', '.portfolio-preview-image', '.portfolio-preview-content', '.post-entry', '.sidebar', '#main', '.main_menu'],
```
Best regards,
Ismael
September 7, 2016 at 4:49 am in reply to: Problem woocommerce / languages, mantain same styles #682920

Ismael
Moderator

Hi,

Aside from the headings, I don’t see any difference between the page. And the french version is different because it is modified in the advanced styling panel. Please do the same advanced styling modification in the english version.

Best regards,
Ismael

September 7, 2016 at 4:44 am in reply to: Masonry Portfolio (how to get it work) #682919

Ismael
Moderator

Hi,

Thank you for using Enfold.

Please edit the page, look for the masonry element then select the number of Columns.

Best regards,
Ismael

September 7, 2016 at 4:43 am in reply to: Map / Google API / Localhost #682918

Ismael
Moderator

Hi,

I’m sorry but we won’t be able to help you unless the site is live. For now, please insert the coordinates manually. Please let us know if you encounter any issue once the site is launched.

Best regards,
Ismael

September 6, 2016 at 8:22 am in reply to: Best way to incorporate a form or promo box into a layer slider. #682499

Ismael
Moderator

Hi,

Great! Glad you found that thread. Let us know if you need more help.

Best regards,
Ismael

September 6, 2016 at 8:15 am in reply to: Table width #682493
Ismael
Moderator
Hi!

Please post the login details here so that we can modify the table. Or edit the text block then wrap the tables inside a container. The markup should look like this:
```
<div class="avia-data-table-wrap avia_scrollable_table">
	<table class="avia-table avia-data-table">
            
	</table>
</div>
```
Regards,
Ismael
September 6, 2016 at 8:07 am in reply to: Website is a blank white page after updating to WP 4.6! HELP #682492

Ismael
Moderator

Hi,

For some reason, the site is not loading properly on our end. Is this a shared hosting? Did you try to increase the memory limit to at least 128M? http://www.dailyblogging.org/wordpress/increase-wordpress-memory-limit/

Best regards,
Ismael

September 6, 2016 at 6:33 am in reply to: mobile search icon near the cart in mobile view #682459

Ismael
Moderator

Hi,

The search icon is disabled on mobile view because there’s not enough space in the header. If you want, you can add the search form inside the mobile menu. https://kriesi.at/support/topic/search-box-in-header-on-mobile/#post-582862

Best regards,
Ismael

September 6, 2016 at 6:17 am in reply to: Warnings concerning htmlspecialchars "utf8" #682455

Ismael
Moderator

Hi,

Did you change the FTP details? We can’t get in. And we need the authentication details from the web/.htpasswd file.

Best regards,
Ismael

September 6, 2016 at 6:11 am in reply to: Google map not appearing #682450

Ismael
Moderator

Hi,

I’m sorry but I can’t get past the email account verification without the phone number or the recovery email. Please provide that info as well.

Best regards,
Ismael

September 6, 2016 at 5:58 am in reply to: How to speed up loading of full-width easy slider and captions on one page? #682444
Ismael
Moderator
Hi,

Thank you for the info. Please add this in the Quick CSS field:
```
.js_active .avia-slideshow li:first-child {
    visibility: visible !important;
    opacity: 1 !important;
}
```
Remove browser cache or hard refresh the page.

Best regards,
Ismael
September 6, 2016 at 5:54 am in reply to: How to display Avia Post NAV with same category only #682441

Ismael
Moderator

Hi,

You didn’t update the code (avia_post_nav_settings) in the functions.php file. Please remove browser cache or hard refresh the page. http://revcor.ca/borden-park-pool-1932/

Best regards,
Ismael

September 6, 2016 at 5:48 am in reply to: get map to not scroll when scroll button used on mouse, but retain zoom ability #682435
Ismael
Moderator
Hi,

http://medicalartshenderson.com/contact/

The page is using a custom iframe code for the google map. Please use the theme’s google map element.
```
<iframe style="pointer-events:none;" src="https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d3214.060192778375!2d-78.44864758472316!3d36.33509098004712!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x0%3A0x364e1629357fd6b1!2sMedical+Arts+Pharmacy!5e0!3m2!1sen!2sus!4v1469502214889" width="2000" height="600" frameborder="0" style="border:0" allowfullscreen></iframe>
```
Best regards,
Ismael
September 6, 2016 at 5:43 am in reply to: Design have changed after update #682430

Ismael
Moderator

Hi,

The price of product is wrong

What’s wrong with the price? Could you please provide screenshots of the issue? And if possible, please create new posts for new inquiries or issues. Thank you.

Best regards,
Ismael

September 6, 2016 at 5:39 am in reply to: Icon/Button Trigger Video overlay or full screen video #682427
Ismael
Moderator
Hi,

Change the format of the youtube url. Use this instead:
```
https://www.youtube.com/watch?v=Q_JqrnLKHoM&feature=youtu.be
```
It will automatically open inside a lightbox.

Best regards,
Ismael
September 6, 2016 at 5:36 am in reply to: sidebar in single product pages and shp overview page #682422
Ismael
Moderator
Hi,

The position of the sidebar is correct because it is defined in the template. If you want to place the sidebar in the right or the left of the product content, please follow this post. https://kriesi.at/support/topic/sidebar-rechts-single-page/#post-580220

What I don’t understand is the incorrect widget area assignment. Please get a fresh copy of the config-woocommerce > config.php file and then override the old one. Or look for this code:
```
$avia_config['currently_viewing'] = "shop_single";
```
Best regards,
Ismael
September 6, 2016 at 5:17 am in reply to: Change Options programmatically #682414

Ismael
Moderator

Hey!

I want to create sites and use the built-in avia modules because they are awesome and you guys did a great job! I was wondering if there is a way I can bring those modules into some type of custom options page I currently have.

I’m sorry but that is not possible because the elements are built-in and will only work with the advance layout builder. It’s not going to work as a standalone module. Please consult with a freelance developer or contact our partner, codeable. http://kriesi.at/contact/customization

Cheers!
Ismael

September 6, 2016 at 5:12 am in reply to: Blog layout (single post option) #682413
Ismael
Moderator
Hi,

Please use this code in the Quick CSS field to increase the default width of the posts wrapper:
```
#top .fullsize .template-blog .post .entry-content-wrapper {
    max-width: 100%;
}

#top .fullsize .template-blog .post .entry-content-wrapper>* {
    max-width: 100%;
}
```
Best regards,
Ismael
September 6, 2016 at 5:05 am in reply to: responsiveness issue #682411
Ismael
Moderator
Hi,

The site is not loading properly today. We got this error:

Not Found
The requested URL /wp-login.php was not found on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Adjust the general font size with the following:
```
@media only screen and (max-width: 989px) {
  /* Add your Mobile Styles here */
  body {
    font-size: .8em;
  }
}
```
Change the value as needed.

Best regards,
Ismael
September 6, 2016 at 5:00 am in reply to: Problem with mobile view #682410
Ismael
Moderator
Hi,

Sorry for the late response. Please refrain from bumping or replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

Anyway, regarding the error, please use this in the Quick CSS field:
```
@media only screen and (max-width: 767px) {
  /* Add your Mobile Styles here */
  .avia-button-center {
      display: inline-block;
      text-align: center;
      clear: none;
  }
}
```
Best regards,
Ismael
September 6, 2016 at 4:58 am in reply to: Google map not working after update to 3.7.1 #682408

Ismael
Moderator

Hi,

We edited one of the pages and the advance layout builder was not working. Is it working on your end? Regarding the “fetch coordinate” issue, please remove all modifications or “hotfix” that we provided in the previous thread then follow this short tutorial. http://kriesi.at/documentation/enfold/how-to-register-a-google-maps-api-key/

Best regards,
Ismael

September 5, 2016 at 9:13 am in reply to: Multsite: Export > Import #682030

Ismael
Moderator

Hi,

You can still use WordPress’ import/export tools for the pages. Or use this plugin to transfer the site completely. https://wordpress.org/plugins/wp-migrate-db/

Best regards,
Ismael

September 5, 2016 at 9:01 am in reply to: Delete post links #682021

Ismael
Moderator

Hi,

We deleted the posts manually.

Best regards,
Ismael

September 5, 2016 at 8:54 am in reply to: Urgent – Enfold Contact form causes 403 Error #681994

Ismael
Moderator

Hey Bcunningham,

Thank you for using Enfold.

Could you please provide a screenshot of the error? We added the contact form element in a separate page but we didn’t encounter the error. https://www.orthodontist-brisbane.com.au/test/

Best regards,
Ismael

September 5, 2016 at 8:33 am in reply to: Enfold and Tribe Events Calendar #681984

Ismael
Moderator

Hey psstudiosinc,4

Thank you for using Enfold.

Please follow the solution here: https://kriesi.at/support/topic/sidebar-not-visible-after-updating-the-events-calendar-to-4-2-5/#post-679786

Replace the value $redirect with the name of the template and adjust the $file directory.

Best regards,
Ismael
Author

Posts

Viewing 30 posts - 39,451 through 39,480 (of 66,745 total)

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