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Hi,
Did you remove the css code? We didn’t see it when we checked. Please make sure all css code is valid —- try checking for any unclosed css rules.
Best regards,
IsmaelHi,
Thank you for the info.
Did you add this css code? It sets the opacity of the builder modal to 0.9, which makes it appear it’s not editable, even though it actually is editable.
.js { opacity: .09; }If you didn’t add this yourself, we recommend disabling the plugins or temporarily removing the modifications. Let us know the result.
Best regards,
IsmaelSeptember 3, 2025 at 5:00 am in reply to: Possible to hide a tab within a Tab Section on some pages from display? #1488878Hi,
Thank you for the update.
You can apply a custom css class to the Tab Section element where specific tabs need to be hidden, then adjust the css rules accordingly.
#top .custom-tab-section-class-name a[href="#tab-2"][data-av-tab-section-title="2"] { display: none; }Best regards,
IsmaelSeptember 3, 2025 at 4:58 am in reply to: Code block change seems to have affected page display? #1488877Hi,
Great! Glad to know that the issue has been resolved. Please feel free to open another thread if you have more questions.
Have a nice day.
Best regards,
IsmaelHi,
Please continue here: https://kriesi.at/support/topic/redsys-plugin-credit-card-payment-gateway-not-working/
Best regards,
IsmaelSeptember 2, 2025 at 7:45 am in reply to: REDSYS PLUGIN – CREDIT CARD PAYMENT GATEWAY NOT WORKING #1488852Hi,
Thank you for opening another thread.
Unfortunately, we don’t provide support for third-party plugins, and we’re not familiar with Redsys. We’ll do our best and take a look. When we checked the Redsys Diagnostics panel, it indicated an issue with the API connection or integration, which might be the reason why the payment gateway is not working.

url image upload
Please check this documentation for more info: https://sis-d.redsys.es/sis/CAs/comunicadoCertificado.htmlIs this the redsys checkout page?

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We recommend keeping in touch with the plugin developers for additional assistance.Best regards,
IsmaelSeptember 2, 2025 at 7:31 am in reply to: Call to action header / and question about center content in footer #1488850Hey fiorettipau,
Thank you for the inquiry.
1.) Did you create a header widget area and added an html or text widget to it? Please refer to this section for more info: https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area
2.) You can use the following css code to move the footer columns and align them with the site title:
#footer .container .flex_column:nth-child(2), #footer .container .flex_column:nth-child(3), #footer .container .flex_column:nth-child(4) { margin-top: 100px; }Best regards,
IsmaelHey rixi,
Thank you for the inquiry.
Try to use this css code to adjust the size of the icon inside the circle:
.avia-icon-list .iconlist_icon.avia-svg-icon img[is-svg-img=true], .avia-icon-list .iconlist_icon.avia-svg-icon svg { height: 2em; width: 1.5em; }Please make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings to ensure that the changes take effect.
Best regards,
IsmaelHey rixi,
Thank you for the inquiry.
Would you mind providing a screenshot of the issue, or provide the login details in the private field? You can use platforms like Savvyify, ImgBB, PostImages or Dropbox to upload and share the screenshot. Here are the steps to follow:
1.) Visit the website of your chosen platform, such as Savvyify, ImgBB, PostImages or Dropbox.
2.) Locate the option to upload a file or an image.
3.) Select the screenshot file from your computer or device and upload it to the platform.
4.) After the upload is complete, you will be provided with a shareable link or an embed code.
5.) Copy the link or code and include it in your message or response to provide us with the screenshot.Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.
Best regards,
IsmaelSeptember 2, 2025 at 6:45 am in reply to: Possible to hide a tab within a Tab Section on some pages from display? #1488846Hey Martina,
Thank you for the inquiry.
The custom css class (hide-this-tab) is only applied to the tab content, so it can’t be used to hide the tab section title. Try to use the following css code instead:
#top .av-tab-section-inner-container .hide-this-tab { display: none; } #top a[href="#tab-2"][data-av-tab-section-title="2"] { display: none; }The selector a[href=”#tab-2″][data-av-tab-section-title=”2″] should hide the second tab section title.
Best regards,
IsmaelHey dondela,
Thank you for the inquiry.
You can try this css code to display images above the category sort buttons:
.sort_by_cat a:before { content: ''; width: 100px; height: 100px; display: block; background-size: contain; } .sort_by_cat .css_sort_button:before { background-image: url(https://site.com/images/placeholder.svg); } .sort_by_cat .javascript_sort_button:before { background-image: url(https://site.com/images/placeholder.svg); }The parts .css and .javascript represent the names of the category sort buttons.
Best regards,
IsmaelHey dweddell,
Thank you for the inquiry.
Unfortunately, it’s not possible to display different post types using the Portfolio Grid element. However, you can try using the Masonry element instead. To make it resemble a Portfolio Grid, set the Styling > Masonry Settings > Gap between elements settings to Large.
Best regards,
IsmaelHi,
Thank you for the inquiry.
You can add this css code to adjust the hover state of the social icon:
#top #wrap_all .av-social-link-bluesky:hover a, #top #wrap_all .av-social-link-bluesky a:focus { color: #fff; background-color: #a67658; } #top .socket_color .social_bookmarks a, #top .socket_color .social_bookmarks a svg { filter: grayscale(1); } #top .socket_color .social_bookmarks .social_bookmarks_bluesky svg { opacity: 0.5; }Best regards,
IsmaelHi,
We may need to login to the site to properly check the issue. Please open a new thread, create a test page, then provide the login details in the private field.
Best regards,
IsmaelSeptember 1, 2025 at 7:05 am in reply to: An error occurred > Error occured when trying to connect to server. #1488793Hi,
Thank you for the inquiry.
We were able to reproduce the same issue and found an error in the enfold/config-templatebuilder/avia-template-builder/php/class-element-templates.php file.
Please try to edit the class-element-templates.php file and replace its contents with the following code: https://pastebin.com/NaPqGZWS
Best regards,
IsmaelHey Nicolas,
Thank you for the inquiry.
To be able to open a ticket in the forum, you have to register an account using your purchase code on the following page: https://kriesi.at/support/register/
Once registered, you can open a new thread using this form: https://kriesi.at/support/forum/enfold/#new-post
Regarding the plugin issue, it’s possible that the plugin requires users to be logged in to use the payment option. You will need to confirm this with the plugin developers. Please reach out to the plugin developers for additional information regarding the issue.
Best regards,
IsmaelHey Alexandre,
Thank you for the inquiry.
Would you mind providing a screenshot of the report, or share the site URL in the private field? You can use platforms like Savvyify, Imgur or Dropbox.
Best regards,
IsmaelHi,
Great! Let us know if you have more questions. Have a nice day.
Best regards,
IsmaelHi,
As mentioned above, you should not add link tags to the excerpt, as it will break the site layout. Looks like you’re trying to use button row shortcode, which creates links and breaks the masonry element. We recommend disabling this modification. The following html will also break the masonry element.
<a href="https://neu.balikci-schmidt.de/allgemein/dr-roswitha-koenigswieser-im-gespraech-3/">Klick mich</a> <a href="https://neu.balikci-schmidt.de/allgemein/dr-roswitha-koenigswieser-im-gespraech-3/">Aufruf zum Handeln</a> <a href="https://neu.balikci-schmidt.de/allgemein/dr-roswitha-koenigswieser-im-gespraech-3/">Klick mich</a>Best regards,
IsmaelAugust 29, 2025 at 7:05 am in reply to: Code block change seems to have affected page display? #1488707Hi,
If the value is set correctly but it’s still not displaying as it should, then it’s possible that there are invalid css modifications in your installation that break the default styles. Please review the css modifications and make sure all css rules are properly closed and valid — specifically the css media queries.
Best regards,
IsmaelHi,
Thank you for the info.
We adjusted the code in the Quick CSS field a bit. It should be working correctly now.
.responsive .av-layout-tab-inner .container { max-width: 100vw; }Best regards,
IsmaelHi,
Thank you for the update.
Is the calendar or date picker still functional with your modification? Try to adjust the width of the input field in this block:
document.querySelectorAll('input[type="date"]').forEach(function(input) { input.style.height = '40px'; input.style.lineHeight = '40px'; // mooi gecentreerd input.style.width = '100%'; input.style.minWidth = '400px'; });Best regards,
IsmaelHi,
Since we adjusted the size of the thumbnail, the aspect ratio changed. To address that, please add this css code:
.big-preview img, .small-preview img { object-fit: cover; height: 82px; }Please review the css code above to eliminate the dotted line and make the featured image full width on mobile view. You can also post the login details in the private field so we can check the modification.
Best regards,
IsmaelHey Christian,
Thank you for the inquiry.
Try to add this filter in the functions.php file to keep the html in the excerpt, but make sure not to add < link > tags to the html because it will break the masonry element.
function avf_custom_masonry_loop_entry_content_mod($loop_excerpt, $entry) { $loop_excerpt = $entry->post_excerpt; return $loop_excerpt; } add_filter('avf_masonry_loop_entry_content', 'avf_custom_masonry_loop_entry_content_mod', 10, 2);Best regards,
IsmaelHey Christian,
Thank you for the inquiry.
Try to add this filter in the functions.php file to keep the html in the excerpt, but make sure not to add < link > tags to the html because it will break the masonry element.
function avf_custom_masonry_loop_entry_content_mod($loop_excerpt, $entry) { $loop_excerpt = $entry->post_excerpt; return $loop_excerpt; } add_filter('avf_masonry_loop_entry_content', 'avf_custom_masonry_loop_entry_content_mod', 10, 2);Best regards,
IsmaelHi,
We may need to login to the site to properly check the issue. Please provide the site URL and login details in the private field. Make sure that the Appearance > Theme File Editor is accessible.
Best regards,
IsmaelHey iveyeng,
Thank you for the inquiry.
Please try to use this css code to adjust the font size of the list items:
div.entry-content-wrapper ol li, div.entry-content-wrapper ul li { font-size: 13.5px; }Let us know the result.
Best regards,
IsmaelAugust 29, 2025 at 6:33 am in reply to: GridRow on Mobile – mobile query to make cell full width #1488695Hey CharlieTh,
Thank you for the inquiry.
If you’re trying to make the cell full width on mobile view, try to add this css code:
@media only screen and (max-width: 768px) { /* Add your Mobile Styles here */ #grid-row-sermon-gallery .flex_cell.av-m1468vbg-aa3f6b6b11bc30df82c6c9554edf7f0c { width: 100%; } #grid-row-sermon-gallery .av-2te0nv-4f0f2b30b99a498ec3744ad012ed1f73 { display: none; } #grid-row-sermon-gallery .flex_cell_inner .avia-slideshow li img { min-height: 300px; object-fit: cover; } }Best regards,
IsmaelHi,
When we access link #2, we are redirected to a page with a custom interface containing an audio excel uploader and what looks like an audio list. Unfortunately, we do not provide support for third-party modifications or plugins that are not natively supported by the theme. As mentioned above, we recommend reaching out to the plugin developers for further assistance with the custom feature.
Thank you for your understanding.
Best regards,
IsmaelHey Tobias,
Thank you for the inquiry.
The issue lies in step 2 of your workflow. When switching to the Advanced Layout Builder, all default elements, such as the title, will not be included automatically. You’ll need to add these manually. The excerpt will also not be generated automatically, so you must enter it in the Excerpt field.
We recommend switching back to the default editor if you want the default post elements to display and the excerpt to be generated automatically.
Best regards,
Ismael -
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