Forum Replies Created

Viewing 30 posts - 3,091 through 3,120 (of 66,206 total)
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  • in reply to: Bug: Cannot turn off sonar animation on ALB icon element #1465386

    Hey Thomas,

    Thank you for the inquiry.

    We can’t reproduce the same issue on our end. Please create a test page and provide the link in the private field.

    Best regards,
    Ismael

    Hey pnamroud,

    Thank you for the inquiry.

    It looks like you’ve asked this before here: https://kriesi.at/support/topic/using-the-universal-wp-lead-tracking-plugin-with-enfold-contact-form/#post-1413109.

    Please let us know if this works.

    Best regards,
    Ismael

    in reply to: Seite kann nicht bearbeitet werden wegen HTMNL Tag #1465384

    Hi,

    Would you mind providing a screenshot of the issue and post the login details in the private field? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    in reply to: Padding full screen slide show #1465383

    Hey Peter,

    Thank you for the inquiry.

    You can use this css code to adjust the padding of the caption frame.

    .caption_framed .slideshow_caption .avia-caption-content p, .caption_framed .slideshow_caption .avia-caption-title, .avia-caption .avia-caption-content p, .avia-caption .avia-caption-title {
        padding: 20px 30px;
    }

    Best regards,
    Ismael

    in reply to: Images not loading over Live Links when using Local App #1465382

    Hey sparkyj,

    Thank you for the inquiry.

    Have you tried temporarily disabling the Enfold > Performance > File Compression settings? Please share the live link so that we can check the issue further.

    Best regards,
    Ismael

    in reply to: Accordian Slider – Custom Formating and Allignment #1465204

    Hey edgeofcinema,

    Thank you for the inquiry.

    1-3.) Could you provide a screenshot of the changes you’d like to implement? We can’t find the Accordion element on the home page. Please provide a direct link to the page with the element.

    2.) You can create new lines by adding a br tag to the title. Example:

    Two <br class="permanent-br"/> Words
    

    Best regards,
    Ismael

    in reply to: strange text in top left corner #1465203

    Hi,

    it is that green bar with text on the left

    Thanks. I thought the green part was part of the layout. Anyway, it looks like the text was added along with the Google Tag Manager code. Please check the content of the Enfold > Google Services > Google Analytics Tracking Code field, or check the functions.php and header.php files as mentioned above.

    Add this to the  section:
    <!--– Google Tag Manager (noscript) –-->
    

    Best regards,
    Ismael

    in reply to: Einfache Slider Textfarbe und Hintergrund ändern #1465202

    Hi,

    @VariablerEsel: Please use this css code to adjust the background color of the logo image:

    .alternate_color .avia-content-slider .slide-image {
        background-color: transparent;
    }

    If you need additional assistance, please feel free to open another thread.

    Best regards,
    Ismael

    in reply to: “Header Invisible Until User Scrolls” not working #1465201

    Hi,

    The header.php and footer.php files are still there when we checked. Can we access the server files via S/FTP? Please provide the login details in the private field.

    Best regards,
    Ismael

    Hi,

    We may need to access the theme files via S/FTP to further investigate the issue. Please provide the FTP account details in the private field.

    Best regards,
    Ismael

    in reply to: social icons in mobile menu #1465199

    Hi,

    actually the flag thing didn’t work – it only hid the active language.

    Would you mind adding the css code again or providing the login details in the private field? We checked the page, but the css code is not applied, so we’re not able to see the issue.

    If you have any additional questions at this time we kindly ask that you open them up in a separate thread. The longer threads get in the forum, they become more difficult to support as they tend to drift off topic and they also make it troublesome for users trying to search for solutions. Keeping threads relevant to their original inquiry ensures that we can keep better track of what has been resolved and that users can more effectively find answers to similar issues they might be experiencing.

    Thanks!

    Best regards,
    Ismael

    Hi,

    Have you tried using the Fullwidth Slider instead of the Fullscreen Slider? The difference is that in the Fullwidth Slider, the container is resized based on the dimensions of the images, while the size of the Fullscreen Slider is based on the browser or viewport size.

    Best regards,
    Ismael

    in reply to: Avie elements are displayed as deactivated #1465197

    Hi,

    Thank you for the info.

    The page “/bembe-parkett/unternehmen/warum-bembe/” page doesn’t exist on the staging site, and the issue doesn’t occur on the home page. Where can we check the issue?

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Would you mind providing a screenshot of the element? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot.

    Best regards,
    Ismael

    in reply to: Site Logo issue #1465195

    Hi,

    If you don’t want to manually create your own logo, you can also search Google for a logo creator or maker. There are many online tools that automate the creation of logos and only require your registration. After creating the logo, you can upload it to the site by going to the Enfold > Theme Options > Logo settings. Let us know if you need more assistance.

    Best regards,
    Ismael

    in reply to: Video visuals not showing on home page #1465194

    Hey Nandavbk,

    Thank you for the inquiry.

    You might be using a different URL format of the Vimeo video. Could you provide the URL of the video? The correct URL would be something like the following:

    https://vimeo.com/1084537
    

    We tried logging in to the site, but the info above seems to be incorrect. Please check the info or provide another admin account.

    Best regards,
    Ismael

    in reply to: Disable Videos in Popup #1465192

    Hey internet-projects,

    Thank you for the inquiry.

    You need to manually apply the class name “noLightbox” to the elements where you want to disable the lightbox. For the builder elements, you can apply this class name in the Advanced > Developer Settings > Custom CSS Class field.

    Best regards,
    Ismael

    in reply to: strange text in top left corner #1465191

    Hi,

    Thank you for the inquiry.

    We are not seeing the text anymore. Did you follow @Guenni007’s suggestion? Please provide a screenshot using platforms like Savvyify, Imgur, or Dropbox.

    Best regards,
    Ismael

    in reply to: minify issue in text editor #1465151

    Hi,

    It’s not possible to add it automatically to existing content, but you can use it for future content. Another solution is to adjust the margin or line height of the paragraph tags, which you can do in the Enfold > Advanced Styling panel.

    Best regards,
    Ismael

    Hey sparkyj,

    Thank you for the inquiry.

    That is the default style of the title popover, which is a built-in browser feature. Unfortunately, you cannot change its style.

    Best regards,
    Ismael

    in reply to: mailchimp form translation WPML #1465146

    Hey Munford,

    Thank you for the inquiry.

    You may need to create a separate signup form for the other language or use the default mailchimp signup form, as the form fields will not be automatically translated. Please check this thread:

    // https://kriesi.at/support/topic/pass-language-parameter-to-mailchimp/#post-1074177

    Best regards,
    Ismael

    in reply to: Mobile menu link color #1465144

    Hey satucker,

    Thank you for the inquiry.

    Please use the following css code to further adjust the style of the submenu items in the mobile menu:

    .html_av-overlay-side #top #wrap_all div .av-burger-overlay-scroll #av-burger-menu-ul li:hover a, #top #wrap_all .av-burger-overlay .av-burger-overlay-scroll #av-burger-menu-ul li a:hover {
        background-color: #f1efe8;
        color: var(--enfold-header-color-color);
    }
    

    Best regards,
    Ismael

    in reply to: Custom font not loading on safari #1465143

    Hi,

    Can I get some code to fix the small lines between the menu items?

    To change the position of the lines, try to adjust the value of the top property in this css code.

    .av_seperator_small_border .av-main-nav > li > a > .avia-menu-text:before {
        content: '';
        width: 2px;
        height: 32px;
        background: #c4beb1;
        display: block;
        position: absolute;
        left: 0;
        top: 48%;
        transform: translateY(-50%);
    }

    The previous value was 58%.

    Best regards,
    Ismael

    in reply to: Issues with iframe, Vimeo video link to open in a pop up #1465142

    Hi,

    Have you updated the template files in the child theme? Please update the header.php and footer.php files in the child theme folder, or temporarily disable them. We also noticed a script error originating from the following script, which might be related to the issue. Please try disabling it temporarily.

    https://acsbapp.com/apps/app/dist/js/app.js
    

    Best regards,
    Ismael

    in reply to: footer menu not displaying #1465141

    Hey dabuer1,

    Thank you for the inquiry.

    The Navigation Menu widget in the first Footer Column is displaying correctly on our end. Could you provide a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox.

    Best regards,
    Ismael

    in reply to: New Social Media Links #1465040

    Hey Maggie,

    Thank you for the inquiry.

    The Basecamp and iTunes logos are not available by default, so you need to upload the following file in Enfold > Import/Export > Iconfont Manager.

    // https://1drv.ms/u/s!AjjTfXSRbKTvguNhHdHENtIsAnob_Q?e=111Wsv

    Then add this code to the functions.php file:

    // Register new icon as a theme icon
    function avf_default_icons_mod($icons) {
    	$icons['spotify'] = array( 'font' =>'entypo-fontello', 'icon' => 'ue907');
        $icons['basecamp'] = array( 'font' =>'basecamp', 'icon' => 'ue800');
        $icons['itunes'] = array( 'font' =>'basecamp', 'icon' => 'ue801');
    	return $icons;
    }
    add_filter('avf_default_icons','avf_default_icons_mod', 10, 1);
    
    // Add new icon as an option for social icons
    function avf_social_icons_options_mod($icons) {
    	$icons['Spotify'] = 'spotify';
        $icons['Basecamp'] = 'basecamp';
        $icons['iTunes'] = 'itunes';
    	return $icons;
    }
    add_filter('avf_social_icons_options','avf_social_icons_options_mod', 10, 1);
    

    Best regards,
    Ismael

    in reply to: Avia Layout Builder #1465038

    Hey djsmbd,

    Thank you for the inquiry.

    We may need to access the site to properly check the issue. Please provide the login details in the private field. In the meantime, make sure that the theme is updated to version 6.0.3.

    Best regards,
    Ismael

    in reply to: Secondary menu wrap issues on some phones #1465037

    Hi,

    Thank you for the inquiry.

    The site is currently down when we checked. Did you transfer it to a different domain?

    Best regards,
    Ismael

    in reply to: Easy slider images are stretched on mobile view #1465036

    Hi,

    Thank you for the info.

    The issue is due to this css code:

    .responsive #top .avia-slideshow-inner, .responsive #top .avia-slideshow-inner img {
            height: 450px !important;
        }
    }

    What is it for? Please remove the css code or adjust it accordingly.

    Best regards,
    Ismael

    Hey sparkyj,

    Thank you for the inquiry.

    Where can we check the issue? Please provide a screenshot or create a test page and post the login details in the private field so that we can check it.

    Best regards,
    Ismael

Viewing 30 posts - 3,091 through 3,120 (of 66,206 total)