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Hey LUIGI,
Thank you for the inquiry
The theme doesn’t add or generate any open graph meta tags, so these are likely added by another plugin or a custom script. Please try to deactivate the plugins temporarily to identify the cause of the issue.
Best regards,
IsmaelHi,
Thank you for the update. It seems to be working correctly when we checked.
Best regards,
IsmaelHi,
You can remove the css if it’s causing issues. This setup will likely remain as-is, since duplicating the content may not be ideal. Please keep the script if you need to use alternating timeline.
Best regards,
IsmaelMay 16, 2025 at 7:37 am in reply to: Reopening ticket to closed thread re fixed backgrounds on ipad not displaying #1484330Hi,
After fifteen years no one ever explained this to me?
Using a child theme is a common practice in WordPress, so we assumed you might already be familiar with it. If not, please make sure to create a site backup or restore point, then check out the following links for more info on how to activate a child theme in Enfold:
— https://kriesi.at/documentation/enfold/child-theme/
— https://developer.wordpress.org/themes/advanced-topics/child-themes/If you need more help with the activation, please contact Codeable or any WordPress developer platform.
— https://kriesi.at/contact/customization
Thank you for your understanding.
Best regards,
IsmaelHi,
Thank you for the info.
We are still getting the same error from cloudflare.
As mentioned above, it’s not possible to add a “Load More” feature to the entire page itself. You may want to consider moving some elements, especially images and embedded codes, to the subpages. This should help reduce the amount of content on the main page and improve loading speed.
Best regards,
IsmaelMay 16, 2025 at 7:16 am in reply to: Reopening ticket to closed thread re fixed backgrounds on ipad not displaying #1484326Hi,
Yes, we’re getting an error from cloudflare. Let us know once the site is available — we’ll keep the thread open.
Best regards,
IsmaelHi,
Great! Let us know if you have more questions. Have a nice day.
Best regards,
IsmaelHi,
Not at the moment, unfortunately. You may want to consider reaching out to a freelance developer or contact services like Codeable to help you implement the plugin features to the default templates. Please check the link below.
— https://kriesi.at/contact/customization
Best regards,
IsmaelHey gururamdascenter,
Thank you for the inquiry.
Looks like the site is still using an older version of the theme (6.0.4). Please update to the latest version (7.1), then try temporarily disabling the Enfold > Performance > File Compression settings. Let us know if the issue persists.
Best regards,
IsmaelHey danielle,
Thanks for reaching out.
Please make sure you’re registered on the forum using your purchase code:
— https://kriesi.at/support/register
Once registered, you can open a new support ticket by filling out the form on this page:
— https://kriesi.at/support/forum/enfold/#new-post
Let us know if you need more info.
Best regards,
IsmaelHi,
Thank you for the update. To adjust the color of the “X” close button, try to add this css code:
.av-burger-overlay-active #top .av-hamburger-inner, .av-burger-overlay-active #top .av-hamburger-inner::after, .av-burger-overlay-active #top .av-hamburger-inner::before { background-color: #000000; }
Best regards,
IsmaelMay 16, 2025 at 6:52 am in reply to: Performance is slow when editing content elements with icon features. #1484320Hi,
What needs to be done to ensure that Entypo-fontello works with a custom Media Library path?
Great! Glad to know that you figured out the issue. Unfortunately, changing the path will require modifications to the theme that is outside the scope of support. You can check the themes/enfold/config-templatebuilder/avia-template-builder/php/class-template-builder.php or the enfold/config-templatebuilder/avia-template-builder/php/class-font-manager.php files. You can also try the avf_default_iconfont filter.
If you need more help with this customization, you can reach out to Codeable.
Best regards,
IsmaelHi,
We modified the script in the functions.php file a bit. It should be working correctly now. Please make sure to purge the cache or remove the browser history before testing. (see private field)
/* Masonry erweitern */ add_action( 'wp_footer', 'av_click_sort_button_by_tag', 100 ); function av_click_sort_button_by_tag() { ?> <script> (function ($) { $(function () { const urlParams = new URLSearchParams(window.location.search); const tag = urlParams.get("sort_tag"); console.log(tag); if (tag) { const buttonClass = tag + "_sort_button"; const button = $("." + buttonClass + " .inner_sort_button")[0]; console.log(button); if (button) { button.click(); } } }); })(jQuery); </script> <?php }
Best regards,
IsmaelHi,
Looks like the old version duplicated the milestone date which is no longer the case in the latest version. You can try this script in your functions.php file to copy the structure of the “odd” items for the “even” timeline items.
add_action( 'wp_footer', 'av_custom_script_mod', 100 ); function av_custom_script_mod() { ?> <script> document.addEventListener("DOMContentLoaded", function () { const avSwapMilestoneElements = () => { const isSmallScreen = window.innerWidth < 989; const milestones = document.querySelectorAll(".av-milestone"); milestones.forEach((milestone, index) => { const isEven = milestone.classList.contains("av-milestone-even"); if (!isEven) return; const date = milestone.querySelector(".av-milestone-date"); const content = milestone.querySelector(".av-milestone-content-wrap"); const icon = milestone.querySelector(".av-milestone-icon-wrap"); if (!date || !content || !icon) return; if (isSmallScreen) { milestone.innerHTML = ""; milestone.appendChild(date); milestone.appendChild(content); milestone.appendChild(icon); } else { milestone.innerHTML = ""; milestone.appendChild(content); milestone.appendChild(icon); milestone.appendChild(date); } }); }; avSwapMilestoneElements(); window.addEventListener("resize", avSwapMilestoneElements); }); </script> <?php }
You may also need to add this css.
@media only screen and (max-width: 989px) { /* Add your Mobile Styles here */ .avia-timeline .milestone_icon i.milestone-char.avia-svg-icon svg:first-child { margin-top: 18px; } }
Best regards,
IsmaelHi,
Is it possible to get rid of these squares at all?
You can add this css code, but please note that this will hide all icon elements in the site.
.iconlist-char { display: none; }
Thank you for your patience.
Best regards,
IsmaelHi,
You’re welcome! Feel free to open another thread if you have more questions. Have a nice day.
Best regards,
IsmaelHi,
Sorry for the delay. We are not yet sure what’s causing the issue, but we noticed that you’ve made modifications to the header.php file. What happens if you temporarily disable this template or replace it with the original code from the parent theme’s header.php file?
Best regards,
IsmaelHey melanie308,
Thank you for the update.
Are you referring to the first Fullscreen Slider on the page? If you want the entire image to be visible or the slider to resize based on the dimension of the image, try replacing it with the Fullwidth Slider or an Image element. Let us know the result.
Best regards,
IsmaelMay 15, 2025 at 7:56 am in reply to: Not full screen via media element Full screen Slider – Vimeo #1484283Hi,
What is the URL format of the vimeo video used in the slider? Please provide the login details in the private field so we can check the issue further.
Best regards,
IsmaelHi!
Thank you for the info.
Looks like the opacity of the mobile menu items is set to zero. Please try to add this css code:
#top #wrap_all #av-burger-menu-ul>li { opacity: 1 !important; }
Make sure to purge the cache or remove the browser history before checking the page.
Cheers!
IsmaelMay 15, 2025 at 7:51 am in reply to: Performance is slow when editing content elements with icon features. #1484281Hi,
Is it intended behavior that in the dropdown for the icon fields under “WordPress Media Library,”
Which dropdown? Looks like you’re using a third-party plugin Media Library Folders. Please contact the plugin authors for additional info about this.
Since we can’t reproduce the issue on our installations, we recommend reaching out to your hosting provider to inform them about the problem. It’s possible that the issue is related to server configurations.
Have you tried creating a clone of the site on a different host or platform?
Best regards,
IsmaelHi,
Have you tried switching to incognito mode or completely removing the browser history on your phone? Please provide the site URL in the private field so we can check it properly.
Best regards,
IsmaelHi,
Thank you for the update. We get this error when we try to validate the map.
main.js:154 Geocoding Service: This API project is not authorized to use this API. For more information on authentication and Google Maps JavaScript API services please see:
Please make sure that the Geocoding API is enabled in your Google Console. For more info, please check the links below:
— https://kriesi.at/documentation/enfold/google-map/#enable-services-for-google-api
— https://developers.google.com/maps/documentation/javascript/get-api-key?utm_source=devtools&utm_campaign=stableBest regards,
IsmaelHi,
We added the Katalogue element in the page and adjusted the css a bit. It will still require a few styling adjustments, and you have to add the rest of the items.
For additional help with customizations, you can contact Codeable.
— https://kriesi.at/contact/customization
Best regards,
IsmaelMay 15, 2025 at 6:59 am in reply to: Reopening ticket to closed thread re fixed backgrounds on ipad not displaying #1484276Hi,
Thank you for the screenshots.
Yes, you can try removing the selector “.avia_mobile” selector and set the background-size property to contain.
@media only screen and (max-width: 1366px) { /* Add your Mobile Styles here */ .avia-full-stretch, .avia-bg-style-fixed { background-attachment: scroll !important; background-size: contain !important; } }
We would like to check the site but it is currently inaccessible on our end. Do you have a staging version of the site without cloudflare?
Best regards,
IsmaelHi,
Thank you for the screenshot.
We can’t reproduce the issue on our end — see the screenshot below. Have you tried purging the cache or switching to incognito mode?
Best regards,
IsmaelHey slikslok,
Thank you for the inquiry.
You can set the display property to block, but the placement of the date would be incorrect. If you really need the date to display on mobile view, we recommend changing the Styling > General Styling > Milestone Placement to Left or Right, instead of Alternate.
Best regards,
IsmaelHi,
It’s possible to create custom builder elements or shortcodes in the child theme, but you’ll need to implement them on your own because this is beyond the scope of support. You can find more information in the documentation below:
— https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
You can use the enfold/config-templatebuilder/avia-shortcodes/blog element as a reference or starting point.
Best regards,
Ismael -
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