Hey!

Please note that persistent object cache is different from the cache created by the W3 Total Cache plugin. You will need to ask your hosting provider to disable this feature. Please disable the object cache temporarily while we are testing the site.

Best regards,
Ismael

Hi,

This is not possible, unfortunately. Autoplay is only allowed on muted videos.

Chrome’s autoplay policies are simple:

— Muted autoplay is always allowed.
— Autoplay with sound is allowed if:
— The user has interacted with the domain (click, tap, etc.).
— On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously played video with sound.
— The user has added the site to their home screen on mobile or installed the PWA on desktop.
— Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

— https://developer.chrome.com/blog/autoplay

Best regards,
Ismael

Hey jnightingale,

Thank you for the inquiry.

You can directly override the header.php file in your child theme or insert widgets into the header area. Another option is to enable the settings in Enfold > Header > Extra Elements > Header Phone Number/Extra Info. Please refer to the documentation for more info.

— https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area

Best regards,
Ismael

Hey Dana2225,

Thank you for the inquiry.

You will need to import the demo in Enfold > Demo Import. Please note that this will override the current theme options and insert the demo pages. We recommend creating a backup before proceeding.

Best regards,
Ismael

Hey sitadi,

Thank you for the inquiry.

The site contains an older version of the theme. Please update to version 7.1 via FTP, then enter the name or slug “communes” in Enfold > Layout Builder > Activate Your Custom Post Types For ALB. This will enable the Advanced Layout Builder for the custom post type Communes.

— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
— https://kriesi.at/documentation/enfold/intro-to-layout-builder/#alb-for-any-post-type

Best regards,
Ismael

Hi,

Try to remove this css code:

.av-masonry-container {
    background: red;
}

And keep (https://kriesi.at/support/topic/background-colour-of-masonry-alb-element/#post-1480699). The Colors > Custom Background Color should be applied to the entire masonry element after removing it. You can also try this css code:

#top .av-masonry.av-m04fp9di-542ac160671eb8fd749f26843e3e2910 {
    background-color: brown;
}

Best regards,
Ismael

Hey Tim,

Thank you for the inquiry.

Have you tried moving the element inside a Color Section and applying a background color? If you need the section container to be full-width, you can make this modification.

— https://kriesi.at/documentation/enfold/color-section/#color-section-with-100-content-width

You can also target the inner av-masonry-container.

.av-masonry-container {
    background: red;
}

Best regards,
Ismael

Hi,

We added the changes in the functions.php file to prevent the scroll. Regarding the sender form, please contact the plugin developers.

function inline_popup_enabler(){ ?>
    <script>
    (function($){
        $(window).on('load', function() {
			$('.inline_popup').addClass('no-scroll');
            $('.inline_popup').magnificPopup({
                type: 'inline',
                midClick: true,
                callbacks: {
					beforeOpen: function () {
					  $('body').css("overflow-y", "hidden");
					},
					close: function() {
					  $('body').css("overflow-y", "auto");
					},
                    open: function() {
                        (function (s, e, n, d, er) {
                            s['Sender'] = er;
                            s[er] = s[er] || function () {
                                (s[er].q = s[er].q || []).push(arguments);
                            }, s[er].l = 1 * new Date();
                            var a = e.createElement(n),
                                m = e.getElementsByTagName(n)[0];
                            a.async = 1;
                            a.src = d;
                            m.parentNode.insertBefore(a, m);
                        })(window, document, 'script', 'https://cdn.sender.net/accounts_resources/universal.js', 'sender');
                        
						if ($('.sender-form-field iframe').length > 0) {
							console.log("sender form initialized");
						} else {
							sender('4f4c8522254761');
						}   
                    }
                }
            });
        });
    })(jQuery);
    </script>
<?php }
add_action('wp_footer', 'inline_popup_enabler');

Best regards,
Ismael

Hi,

Excluding the av_recaptcha_token transient might also help:

— https://developer.wordpress.org/reference/hooks/pre_transient_transient/
— https://developer.wordpress.org/reference/functions/wp_cache_add_non_persistent_groups/

In the functions.php file:

add_filter( 'pre_transient_av_recaptcha_token', '__return_false' );

The Appearance > Theme File Editor is not accessible, so we’re not able to test this.

Best regards,
Ismael

Hey fanlokbun,

Thank you for the inquiry.

Did you try the other suggestion in the thread? https://kriesi.at/support/topic/masonry-gallery-fade-in-on-load/#post-1366942

Best regards,
Ismael

Hi,

Thank you for the info.

We would like to try to override the wpml-config using the dedicated field in WPML > Settings (https://wpml.org/documentation/support/language-configuration-files/overriding-language-configuration-files/), but a script error prevents us from saving the changes. This is the error:

Uncaught SyntaxError: Unexpected token '<' (at https://site.de/?wpml-app=ate-dashboard&ver=472900:8:1)

Line:8

ateDashboard(params);
<pre style="padding:1em; background-color: #f8f8f8; color: #0a001f"><?xml version=&quot;1.0&quot; encoding=&quot;UTF-8&quot;?>
<shortcodes>
  <shortcode>
    <tag>av_codeblock</tag>
    <attributes>
      <attribute>alb_description</attribute>
      <attribute>av_uid</attribute>
      <attribute>codeblock_type</attribute>

This might also be the reason why the Text Block and other elements are not translatable. Please forward this error to WPML support and once the issue is fixed, try to delete the wpml-config.xml file in the child theme folder, then transfer its content into the WPML > Settings > Custom XML Configuration tab.

Let us know the result.

Best regards,
Ismael

Hey imagestudios,

Thank you for the inquiry.

1.) Since the page has a transparent header, the main menu color must be adjusted in Enfold > Theme Options > Transparency Options > Transparency Menu Color. You can adjust the menu style for the default header in the Advanced Styling panel.

2.) The issue is due to the br tag in the Prepended static text field. We recommended removing the br tag because this also creates line breaks on the rotating text. To fix the issue, we enabled the debug mode and manually adjusted the rotator shortcode in the debug field.

View post on imgur.com

Best regards,
Ismael

Hi,

Thank you for the update.

Would you mind creating a staging environment so we can check the issue without affecting the live site? You can use Duplicator or WP Migrate DB to clone the site to a different domain. Please provide the WP and FTP details in the private field.

Best regards,
Ismael

Hi,

Regarding the scroll issue, this might help:

— https://kriesi.at/support/topic/pop-up-lightbox/#post-1429477
— https://kriesi.at/support/topic/inline-popup-enabler-not-working/#post-1371459

This adds the no-scroll class name to the popup link.

Best regards,
Ismael

Hi,

Glad to know that this has been resolved! We’ll forward the thread to our channel for further considerations. If you have more questions, please feel free to open another thread. Have a nice day.

Best regards,
Ismael