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Viewing 30 posts - 1 through 30 (of 67,534 total)
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  • in reply to: error #1496696

    Hey Matt,

    Thank you for the inquiry.

    A JSON error when saving in the builder is usually caused by a plugin conflict, a server-side issue like a low PHP memory limit or max input vars, or cached/compressed files getting in the way.

    Please try to disable all plugins except Enfold-related ones and test saving again. Also go to Enfold > Performance > File Compression and disable css and js compression. If you’re still seeing the error, check with your host that your PHP memory limit is at least 256MB and that max_input_vars is set to at least 4000.

    If the issue persists, please register your purchase code first so you can post on the support forum, then share your login credentials in the private field so we can take a closer look.

    https://kriesi.at/support/register/

    Let us know the result.

    Best regards,
    Ismael

    in reply to: error #1496695

    Hey Matt,

    Thank you for the inquiry.

    A JSON error when saving in the builder is usually caused by a plugin conflict, a server-side issue like a low PHP memory limit or max input vars, or cached/compressed files getting in the way.

    Please try to disable all plugins except Enfold-related ones and test saving again. Also go to Enfold > Performance > File Compression and disable css and js compression. If you’re still seeing the error, check with your host that your PHP memory limit is at least 256MB and that max_input_vars is set to at least 4000.

    If the issue persists, please register your purchase code first so you can post on the support forum, then share your login credentials in the private field so we can take a closer look.

    https://kriesi.at/support/register/

    Let us know the result.

    Best regards,
    Ismael

    in reply to: Remove excessive space #1496694

    Hi,

    Thank you for the update.

    Please add this css to push the gallery down only on mobile:

    
    @media only screen and (max-width: 767px) {
        #portfolio {
            padding-top: 1500px;
        }
    }
    

    You can add this under Enfold > General Styling > Quick CSS. Please make sure to purge the cache before testing, and adjust the 1500px value up or down depending on how much space you need.

    Let us know if the issue persists.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Glad to hear the SVG logo is working now. Regarding the white transparency logo not showing, could you please share a screenshot of the issue? It would also help if you could provide admin login details in the private field so we can take a closer look.

    Note that SVG is not a requirement here, a PNG with a transparent background works just as well for both the default and transparency logo.

    Let us know if you need more info.

    Best regards,
    Ismael

    in reply to: Ticket system in demo enfold #1496692

    Hey leloux,

    Thank you for the inquiry.

    Enfold does have a demo that uses The Events Calendar plugin, which you can import from the Enfold > Demo Import panel. However, it does not include the ticketing system from The Events Calendar.

    A few of the available demos do use Woocommerce along with the Woocommerce Bookings extension, which may cover the ticketing/booking functionality you’re looking for. You can check those out from the same Demo Import panel to see if they fit your use case.

    For more details on The Events Calendar and its ticketing features, please refer to their official documentation.

    https://theeventscalendar.com/knowledgebase/

    For the Woocommerce Bookings extension, you can find more info here.

    — https://woocommerce.com/document/woocommerce-bookings/

    Let us know if you have more questions.

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    The image seems to be resizing correctly when we checked. Would you mind providing a screenshot of the issue? You can use platforms like FreeImage, ImgBB, PostImages or Dropbox to upload and share the screenshot.

    Best regards,
    Ismael

    in reply to: Changing the article category page #1496688

    Hey elenagrassi,

    Thank you for the inquiry.

    Looking at the site, the blog is using the elegant style. You can add the following code to the Enfold > General Styling > Quick CSS:

    To hide the category label above the title:

    
    .archive .av-heading-wrapper .blog-categories {
        display: none;
    }
    

    To make the excerpt text italic:

    
    .archive .entry-content-wrapper .entry-content p {
        font-style: italic;
    }
    

    To show the featured image below the title, try to adjust the Enfold > Blog Layout > Blog Layout and Blog Styling settings.

    Regarding showing the first few lines of article content before the “Continua a leggere” button — looking at the category page, the excerpt is already showing. If you want to show the whole content, you’ll have to modify the theme files.

    Please make sure to purge the cache before testing.

    Best regards,
    Ismael

    Hey bleistift,

    Thank you for the inquiry.

    We can’t reproduce the SVG upload issue on our end. Using an SVG image as a logo works the same as uploading any image format. For the logo size, you can set Header > Header Layout > Header Size to custom pixel value, then adjust the value of the Header Custom Height field. Please check the screenshot below.

    View post on imgur.com

    Let us know the result.

    Best regards,
    Ismael

    in reply to: Remove excessive space #1496668

    Hi,

    Thank you for the update.

    We logged in to the dashboard, but the account above doesn’t have admin rights, so it doesn’t have access to Enfold > Theme Options. Please set the user role or provide another admin account. Try setting the height value to 200px or larger, then purge the cache. 20px is a little too small.

    This is how it looks when we directly edit the height to 300px in the browser.

    View post on imgur.com

    Best regards,
    Ismael

    in reply to: Custom post type not using ALB #1496667

    Hi,

    You should import all posts first, then run the hook from the previous thread just once to apply the custom layout. Add the code in the functions.php file and refresh the frontend or the dashboard to run the hook. This will apply the custom layout to the posts of the specified post type and activate the ALB. Make sure to create a site backup before proceeding.

    https://kriesi.at/support/topic/importing-lots-of-data-to-scf-custom-posts-all-having-same-template/#post-1473810

    Best regards,
    Ismael

    in reply to: Custom post type not using ALB #1496656

    Hi,

    Thank you for the info.

    We updated your hook above — let us know the result.

    add_action('pmxi_saved_post', function($post_id) {
        $post = get_post($post_id);
    
        if (!$post) return;
    
        delete_post_meta($post_id, '_aviaLayoutBuilderClean');
        update_post_meta($post_id, '_aviaLayoutBuilder_active', 'active');
    });
    

    Best regards,
    Ismael

    in reply to: Display of SVG in backend / page builder #1496655

    Hi,

    Have you tried moving the Image element inside a Column element? This should limit the size of the SVG relative to the size of the column.

    Best regards,
    Ismael

    in reply to: video aspect ratio #1496654

    Hi,

    Yes, that’s to be expected as we mentioned above. The code will stretch the video so it fills the container. It is usually recommended to have videos in a 16:9 ratio since most screens have the same aspect ratio.

    Best regards,
    Ismael

    in reply to: custom element questions #1496653

    Hey Munford,

    Thank you for the inquiry.

    You have to edit the custom layout in the Enfold > All Custom Layouts panel as shown in the screenshot below.

    View post on imgur.com

    For more information about custom layouts and dynamic content, please check this documentation: https://kriesi.at/documentation/enfold/custom-layout-and-dynamic-content/

    Best regards,
    Ismael

    in reply to: Remove excessive space #1496652

    Hi,

    Have you tried increasing the height in the css rule above? It is currently set to 0px, so it hides the section and completely removes the space between the three boxes and the section below.

    Best regards,
    Ismael

    in reply to: layout dissappears after preview #1496622

    Hi,

    Thank you for the update.

    We may need to access the server via S/FTP to properly check this. Please provide the login details in the private field.

    Best regards,
    Ismael

    in reply to: Button with Transparent Background #1496621

    Hey infoflammablestudio,

    Thank you for the inquiry.

    You can adjust the button settings and set the Styling > Colors > Button Colors Selection to Advanced Options, then select Light Transparent for the Button Background Color.

    View post on imgur.com

    For the white border on hover, you can override it with this css in Enfold > General Styling > Quick CSS:

    
    .avia-button.avia-color-light {
        border-color: transparent !important;
        background-color: transparent !important;
    }
    
    .avia-button.avia-color-light:hover,
    .avia-button.avia-color-light:focus {
        border-color: transparent !important;
    }
    

    Let us know the result.

    Best regards,
    Ismael

    in reply to: Display of SVG in backend / page builder #1496620

    Hey xeovision,

    Thank you for the inquiry.

    The SVG is displaying at its natural size because there’s no constraint applied to it. The quickest fix is to wrap it in a div with a custom width. You can do this by adding an html element in a Text or Code Block and place your SVG inside a wrapper div like this:

    
    <div style="width: 60px; height: 60px;">
      <img src="/path/to/your-icon.svg" style="width: 100%; height: auto;" /></div>
    

    Adjust the width and height values to whatever size works best for your layout.

    Alternatively, if you’re displaying an icon, you can use the built-in Icon element instead, which gives you full size control directly in the element settings without any custom code. For more details on the Icon element, see:

    https://kriesi.at/documentation/enfold/icon/

    Let us know if you have more questions.

    Best regards,
    Ismael

    in reply to: Are both menus the same on mobile? #1496619

    Hi,

    Thank you for the inquiry.

    You can add this css code to fix the left padding of the submenu items and add borders between them.

    .html_av-overlay-side #top .av-burger-overlay li > ul {
        margin-left: 7px;
    }
    
    .html_av-overlay-side #top .av-burger-overlay li > ul .avia-menu-text {
        padding-left: 12px;
    }
    
    .html_av-overlay-side-classic #top #wrap_all .av-burger-overlay #av-burger-menu-ul li a {
        border-bottom: 1px solid;
    }

    Let us know the result.

    Best regards,
    Ismael

    in reply to: adjust the height #1496618

    Hi,

    Thank you for the update.

    You can add this css code to pull the burger menu a bit to the left so it’s not touching the right edge of the header container.

    .responsive #top #header_main > .container .main_menu  .av-main-nav > li > a {
        min-width: 0;
        padding: 0 20px 0 20px;
    }

    Let us know the result.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    What happens if you modify the enfold/includes/config-enfold/functions-framework.php and replace line 213

    if( function_exists( 'wp_cache_clear_cache' ) )
    		{
    			wp_cache_clear_cache( 'all', false );
    		}
    

    .. with the following code?

    		if( function_exists( 'wp_cache_clear_cache' ) && function_exists( 'get_blog_option' ) )
    		{
    			wp_cache_clear_cache( 'all', false );
    		}
    

    Best regards,
    Ismael

    in reply to: Remove excessive space #1496616

    Hey soniavoice,

    Thank you for the update.

    Please add this css to reduce the height of the section containing the 3 boxes.

    
    .avia-section.av-mnfxwls2-93b37da24b8b24863c42e12e957151f8 {
        height: 0px;
        overflow: visible;
    }
    

    You can add this under Enfold > General Styling > Quick CSS. If you’d prefer a cleaner approach, you can also replace that long auto-generated selector by assigning a custom css class to the section and targeting that instead.

    https://kriesi.at/documentation/enfold/add-custom-css/#enable-custom-css-class-name-support

    Please make sure to purge the cache before testing. Let us know if the issue persists.

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    This looks like a modsec or firewall issue. You’ll need to ask your hosting provider (OVH) to whitelist admin-ajax.php from that specific ModSecurity rule. You can share this with them — the blocked URI is /index.php (since WordPress routes admin-ajax.php through it), the rule is found in modsecurity_crs_21_protocol_anomalies.conf at line 83 with rule id 960904, and it’s blocking POST requests from WordPress admin that are missing a Content-Type header.

    Let us know if the issue persists after your host adjusts the ModSecurity rules.

    Best regards,
    Ismael

    in reply to: WP Multisite – License clarification request #1496613

    Hey Mika,

    Thank you for the inquiry, and for the detailed description of the setup.

    Licensing is governed by ThemeForest/Envato, not by us, so we’re not in a position to provide a written confirmation on their behalf. Our general understanding is that a single Regular License covers one end product, and a Multisite network with multiple subsites has historically been treated as multiple end products — but your scenario is exactly the kind of edge case where the interpretation can vary.

    Please reach out to Envato support directly for an authoritative answer you can retain on file.

    https://help.market.envato.com/hc/en-us/requests/new
    https://themeforest.net/licenses/terms/regular

    Feel free to open a new thread if you have questions about the technical setup once that’s sorted out.

    Best regards,
    Ismael

    in reply to: Calendar not working. (solved) #1496543

    Hi,

    We checked the style.css file and it doesn’t contain the default theme information, so we assume the theme files have been modified. Currently the file has the following code. Please make sure to download 7.1.4, then refrain from modifying the style.css file.

    /*
    Theme Name: Tabijapon
    */
    
    /*
    * PLEASE DO NOT EDIT THIS FILE!
    *
    * This file is only in your themefolder for WordPress to recognize basic theme data like name and version
    * CSS Rules in this file will not be used by the theme.
    * Instead use the custom.css file that is located in your themes /css/ folder to add your styles.
    * You can copy a style rule from any of your css files and paste it in custom.css and
    * it will override the original style. If you just want to add small css snippets you might also
    * want to consider to add it to the designated CSS option field in your themes backend at: Theme Options->General Styling
    */
    
    

    We checked the page and found that the AviaDatepickerTranslation error is gone and the date picker works as well. Did you figure out the issue?

    View post on imgur.com

    Best regards,
    Ismael

    in reply to: layout dissappears after preview #1496542

    Hi,

    For the avia_analytics_js issue, please edit the themes/enfold/config-rank-math/config.php file, look for this code around line 28:

    if( is_null( $screen ) || $screen->post_type == '')
    {
        return;
    }

    Replace it with:

    if( is_null( $screen ) || $screen->post_type == '' || ( $screen->base != 'post' && $screen->base != 'post-new' ) )
    {
        return;
    }
    

    Let us know the result.

    Best regards,
    Ismael

    in reply to: video aspect ratio #1496541

    Hi,

    Sorry about that — we forgot to post the css code. Please try this modification:

    #top .av-video-slide iframe, #top .av-video-slide embed, #top .av-video-slide object, #top .av-video-slide video {
        object-fit: fill;
    }
    

    Best regards,
    Ismael

    in reply to: Dark color sections becoming white #1496540

    Hey valerieh,

    Thank you for the inquiry.

    Do you have any scheduled tasks or cron jobs running on your site? For example, automated backups, cache clearing plugins, optimization plugin or any custom scripts that run on a schedule? Some of these can accidentally strip inline styles or regenerate css files in a way that drops custom color settings from your sections.

    It would also help to know if you’re using any plugin that modifies or minifies css, such as Autoptimize or a similar tool. Disabling file compression temporarily via Enfold > Performance > File Compression can help rule out the theme’s own css merging as a factor.

    Let us know the result.

    Best regards,
    Ismael

    in reply to: Menu adjustment on desktop and mobile #1496539

    Hey bemodesign,

    Thank you for the inquiry.

    For the submenu text color and a few other improvements, try to add this to the Enfold > General Styling > Quick CSS field:

    
    #av-burger-menu-ul .av-submenu-indicator{
        display: none;
    }
    
    #av-burger-menu-ul .sub-menu li a {
        color: #45a5dd !important;
    }
    
    #av-burger-menu-ul .av-width-submenu > a::after {
        content: "›";
        display: inline-block;
        margin-left: 20px;
        transform: rotate(90deg);
        font-size: 0.9em;
    }
    

    Please make sure to purge the cache before testing.

    Let us know the result.

    Best regards,
    Ismael

    in reply to: Calendar not working. (solved) #1496523

    Hi,

    Thank you for the update.

    Looks like you’ve overwritten the parent theme and it is no longer up to date. Please make sure to download the latest version of the theme, 7.1.4. Replace the current parent theme, then make sure to do all your modifications in the child theme, not directly in the parent theme. Unfortunately, we can’t help you trace the modifications made in the parent theme. We recommend hiring a freelance developer or contacting the previous developer who made the modifications.

    Best regards,
    Ismael

Viewing 30 posts - 1 through 30 (of 67,534 total)