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Viewing 30 posts - 1 through 30 (of 66,608 total)
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  • in reply to: Transparent background #1490097

    Hi,

    Great! Glad to know this has been resolved. Please let us know if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Spacing in product descriptions #1490096

    Hey Dzimnikov,

    Thank you for the inquiry.

    You can try adjusting the style of the paragraph tags inside the product description container.

    .woocommerce-product-details__short-description p {
        margin: 0;
        height: 8px;
        overflow: visible;
    }

    Result:

    Screenshot-2025-10-13-at-2-00-34-PM

    Best regards,
    Ismael

    Hey Caorda,

    Thank you for the inquiry.

    We couldn’t reproduce the issue on our end. Could you please create a test page and provide the page URL in the private field? Make sure that the Appearance > Theme File Editor is enabled and accessible.

    Best regards,
    Ismael

    in reply to: Beschreibung Slide-Show-Bild unten mittig #1490093

    Hey Christian,

    Thank you for the inquiry.

    The screenshot was not accessible when we checked. Please create a test page and provide the site URL in the private field, or share screenshots using platforms such as Savvyify, ImgBB, PostImages, or Dropbox.

    Best regards,
    Ismael

    in reply to: Margins for masonry grid loading delay on mobile #1490092

    Hi,

    Thank you for the info.

    We disabled the script and added this code in the Quick CSS field to hide the empty masonry item without an image.

    #top .av-memr40p2-4e918060ab6ff669ef638e6ba94ae4db .av-masonry-container .av-masonry-entry:first-child {
        display: none !important;
    }

    Best regards,
    Ismael

    in reply to: How to apply ALB Custom Layout to all Portfolio Items? #1490091

    Hey milkrow,

    Thank you for the inquiry.

    There is no built-in option for this by default. You’ll need to edit each portfolio entry manually, switch to the Advanced Layout Builder and add the custom element template. There is a workaround, but it requires manually adding a code to your functions.php file and adjust it according to your requirements.

    https://kriesi.at/support/topic/importing-lots-of-data-to-scf-custom-posts-all-having-same-template/#post-1473195

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    Looks like you’ve already found the border options. If not, please edit the color section element, then go to Layout > Borders panel. Let us know if you need more info.

    Screenshot-2025-10-13-at-1-11-37-PM

    Best regards,
    Ismael

    Hey milkrow,

    Thank you for the inquiry.

    Have you tried using the Navigation Menu widget? You will need to create a custom menu in the Appearance > Menus panel and include the Portfolio Categories. If you don’t see these items, go to Screen Options and toggle the Portfolio Categories checkbox. You can then select this menu in the Navigation Menu widget.

    Screenshot-2025-10-13-at-1-07-31-PM

    Best regards,
    Ismael

    in reply to: Slider is not showing on ipad #1490086

    Hey rixi,

    Thank you for the inquir.

    There are two sliders on the page and both contain only one image or slide. There is no slider with multiple items. Please edit the page, review the sliders and confirm if there are multiple slides there.

    Best regards,
    Ismael

    in reply to: Phantom Woo Commerce Product Grid Code in Enfold Backend #1490085

    Hey Valerie,

    Thank you for the inquiry.

    This product element was probably added when the block editor was still enabled, but the editor is now disabled when we checked. Have you tried switching the builder to debug mode as discussed in your previous thread?

    https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

    Best regards,
    Ismael

    in reply to: Menu burger on tablet #1490083

    Hey Alexandre,

    Thank you for the inquiry.

    The mobile menu seems to be displaying correctly on tablet view and the header is still sticky. Did you figure this out?

    Screenshot-2025-10-13-at-12-48-57-PM

    Best regards,
    Ismael

    in reply to: Margins for masonry grid loading delay on mobile #1490007

    Hi,

    Thank you for the info.

    an unwanted extra “block” is added to the masonry grid layout. All the way at the beginning, an empty block is displayed.

    Which additional JS or script were you referring to? The script that @Mike provided appends a “read more” link to the masonry items, and the other triggers a resize event during page load to make sure the masonry repositions correctly. Could you provide a screenshot of the “extra block”?

    Best regards,
    Ismael

    Hi,

    Thank you for the inquiry.

    Have you tried setting the Styling > Background Image > Background Repeat option to Scale to fit? This should constrain the image and allow it to display fully within the container. Please refer to the screenshot below.

    Screenshot-2025-10-10-at-1-27-51-PM

    Screenshot: https://ibb.co/N67XKWpc

    Best regards,
    Ismael

    in reply to: font size in header menu #1490005

    Hey Matthew,

    Thank you for the inquiry.

    You can adjust the style of the main menu, including its font size, in the Enfold > Advanced Styling panel. Look for Main Menu > Main Menu Link and edit it. Let us know if you need more info.

    Best regards,
    Ismael

    Hey Verena Pichler,

    Thank you for the update.

    Have you tried removing the text block or any affected elements, and then add them again from scratch, making sure there is no invalid code or html? Please note that invalid html such as tags that are not closed properly, can break the content in the builder.

    Best regards,
    Ismael

    in reply to: Table of Contents Widget – Current Position and Headline #1490003

    Hi,

    What happens when you temporarily disable WP Rocket? We are no longer seeing any issues and WP Rocket adds an attribute to the script marking it as executed, but the script doesn’t seem to be taking effect.

    Please provide the login details in the private field so we can test this further. Make sure that Appearance > Theme File Editor is active and accessible.

    Best regards,
    Ismael

    in reply to: How to Put a Custom Element Button into a Sidebar Widget #1490002

    Hi,

    Thank you for the update.

    Good to know that you’ve found a workaround. We may need to inspect the site to properly investigate the styling issue. Please create a test page and provide the URL in the private field.

    Best regards,
    Ismael

    Hi,

    Thanks for following up.

    You can check out the documentation for additional information about the theme: https://kriesi.at/documentation/enfold/

    Unfortunately, this type of modification, which is related to accessibility, is beyond the scope of support. You can check out the following link for additional assistance with customization:

    https://kriesi.at/contact/customization

    Let us know if you need more info.

    Best regards,
    Ismael

    in reply to: Image overlays? #1490000

    Hi,

    Thank you for the update.

    Have you tried using the following form?

    https://kriesi.at/support/forum/enfold/#new-post

    Please let us know if you encounter any issues with the form.

    Best regards,
    Ismael

    in reply to: Need Help Working with Support #1489998

    Hey Toni Scaliti,

    Thank you for the inquiry.

    You can register a new account in the forum using the purchase code on the following page: https://kriesi.at/support/register/

    Once registered, you can use the following form to open a new thread in the forum: https://kriesi.at/support/forum/enfold/#new-post

    Let us know if you have any further questions.

    See you on the forum!

    Best regards,
    Ismael

    in reply to: Site Error after php update #1489997

    Hey jnightingale,

    Thank you for the inquiry.

    We tried to access the site but got blocked by a firewall or another security feature on your server. What is the current version of the theme, and which PHP version did you upgrade the server to? Please make sure that the theme is updated to version 7.1.2.

    Screenshot-2025-10-10-at-12-32-40-PM

    Best regards,
    Ismael

    in reply to: Masonry Blog Posts no longer sorting date correctly #1489975

    Hey GWS,

    Thank you for the inquiry.

    We are not really sure why the items are not sorting correctly, but we do know that there’s a known quirk with the masonry or isotope script where sorting may fail at times, often due to differences in content or image sizes between items.

    Please try this script in the functions.php file and let us know the result:

    add_action('wp_footer', function () {
        ?>
        <script>
        document.addEventListener('DOMContentLoaded', function () {
            const masonryContainer = document.querySelector('.av-masonry-container');
            if (!masonryContainer) return;
    
            const masonryItems = Array.from(masonryContainer.querySelectorAll('.av-masonry-entry'));
    
            const masonryWithDates = masonryItems.map(item => {
                const dateElement = item.querySelector('.av-masonry-date');
                const dateText = dateElement ? dateElement.textContent.trim() : '';
                const parsedDate = new Date(dateText);
                return { element: item, date: parsedDate };
            });
    
            masonryWithDates.sort((a, b) => b.date - a.date);
    
            masonryWithDates.forEach(({ element }) => {
                masonryContainer.appendChild(element);
            });
        });
        </script>
        <?php
    }, 9999);
    
    

    Best regards,
    Ismael

    Hi,

    Thank you for the update.

    We found a minor issue in the code. Please look for this line:

    link.classList.toggle('active', link.getAttribute('href') === #${currentId});
    

    Replace it with:

    link.classList.toggle('active', link.getAttribute('href') === '#' + currentId);
    

    Hope this helps.

    Best regards,
    Ismael

    Hi,

    The css modification was still in place when we checked. Where exactly did you add the css? Please try to override it in the Quick CSS field using the css rule we provided above and make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings.

    Screenshot-2025-10-09-at-1-12-48-PM

    Best regards,
    Ismael

    in reply to: Transparent background #1489972

    Hey Brugmedia,

    Thank you for the inquiry.

    The “cloudy sky” background seems to be displaying correctly on our end. Would you mind providing a screenshot of the changes you’d like to make? You can upload and share it using platforms such as Savvyify, ImgBB, PostImages, or Dropbox.

    Best regards,
    Ismael

    Hi,

    Glad to know that switching to another image editor or image extension resolved the issue. Please feel free to open a new thread if you have any further questions.

    Have a nice day.

    Best regards,
    Ismael

    Hey Verena Pichler,

    Thank you for the update.

    We can’t be entirely sure why there’s a shortcode inside your Text block. It’s possible that it was added manually, or that someone switched from the Advanced Layout Builder to the default editor and then back to the builder, which is not recommended. Another possibility is that invalid html was added in the Text block, such as unclosed tags. You may need to remove the broken elements and recreate them from scratch, making sure there are no invalid html tags in the content. Let us know the result.

    Best regards,
    Ismael

    in reply to: How to Put a Custom Element Button into a Sidebar Widget #1489969

    Hey Valerie,

    Thank you for the inquiry.

    This is possible, but you will need to switch the builder to debug mode to enable the shortcode field. Once enabled, you can copy the shortcode of the element from the shortcode field and paste it into a Text or HTML widget. Please refer to the documentation below for more info.

    https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

    Let us know how it goes.

    Best regards,
    Ismael

    Hi,

    Glad to know this has been resolved. We’ll forward your request to our channel. In the meantime, please keep the css modification, and let us know if you have any further questions.

    Have a nice day.

    Best regards,
    Ismael

    in reply to: Forcing Columns to Stay the Same Size #1489967

    Hi,

    Thank you for the video.

    This happens because the columns are set to have equal height. When this option is enabled, the rows are displayed as a table and the columns inside as cells, which by default resize automatically to occupy the remaining space. If you don’t want this behavior, you can either disable the equal height option or make sure that the remaining space is filled. Let us know how it goes.

    Best regards,
    Ismael

Viewing 30 posts - 1 through 30 (of 66,608 total)