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Hello
The video still does not play on a Macbook Pro.I have tried to make this work using the links but my limited ability does not allow me to fully understand what I am meant to do. Can someone there please make the changes and see if they work. The login details are below in the secure area?
Thanks,
IainHi Thanks for your reply.
I will look at the email to see if I can work out how to fix it thank you.
I have included the login details in the secure section in case you need to have a look at the settings.
If anyone could look at this soon I would be very grateful. I am hoping to get this finished today and this is the only problem remaining.
Thanks,
IainI have now fixed this. The issue was with the child theme I was using and css effecting the settings.
Hello is there an update on this please it has been two days since your last response. I know yo are busy but some help would be appreciated if possible?
Hi Support
It seems lots of people are having this issue with the latest version of the Enfold theme!? I have reverted my website back to the previous version for now so that you guys can answer another more important issue I am having.
If you download the new Enfold theme files yourself and install them in WordPress you will see that an Error 500 is displayed and the whole website does not show. This is quite urgent as many people are having the same issue. Do you not test the new theme downloads before making them available to paying customers? Should someone who looks after the issuing of new versions be looking at this as a matter of urgency?
Hi Support
The error is still causing the error. I understand you might not work at weekends but is there any chance of an update now that its Monday..Thank you for your continued support.
Hello
I removed the original code that was a duplicate and it now saves ok but the homepage video still returns to the top of the page when it finishes.
I need the homepage video to repeat but not return to the top of the page when it starts again. If someone is halfway down the page when the video restarts then it should just stay in the same place. The other three videos should stay as they are and now return to the correct page.
The updated code works fine for returning the videos to the homepage but does not stop the homepage doing it?
Thanks,
IainHello
When I add the code to the functions php it gives the error message below?
Your PHP code changes were rolled back due to an error on line 41 of file wp-content/themes/enfold-child/functions.php. Please fix and try saving again.
Cannot redeclare ava_custom_script() (previously declared in wp-content/themes/enfold-child/functions.php:26)
How do I fix that?
ThanksHello
I uploaded the new Theme files using FTP and the broke the website so it just showed a blank screen. I have restored the original version so it now works. Why does your theme break the site and can you fix this and the issue if possible.
I am getting really desperate now as I need the website to get finished as soon as possible and the only remaining issue is the videos not returning to the homepage.
If you can help I would be grateful.
Thanks,
IainHello.
I have now updated the Theme with your latest release. Will that now fix the issue with Page Options or something else?Thanks,
IainHello guys
Is there any movement on this issue? I am desperate to get the site finished and this is the only issue holding me up now.
Thanks,
iainI have just tested it and the videos do not return to the homepage. Could you let me have a proper update please I did not understand your last message?
Thanks
Hello Guys
Would someone mind giving a response to string of messages in this ticket please?Its been a few days and I need to get the site finished.
Thanks,
IainHello
Thanks for your help. I added the code to the functions PHP and it did not work. I get the error message below:Your PHP code changes were rolled back due to an error on line 30 of file wp-content/themes/enfold-child/functions.php. Please fix and try saving again.
syntax error, unexpected ‘function’ (T_FUNCTION)Thanks,
IainHi
Thanks for your reply. The reason I need to make the video automatically return to the home page is because the Page Option to not show the color section on mobile do not work. What I need to do is hide each of the color section videos on mobile devices using the page options. I then want to have another color section that only shows on mobile devices with a standard video in that can be played manually on mobile devices.
At the moment the color sections do not respond to the Page Option tick boxes at all. If you can help to get the Page Options functionality working I would be grateful.
Many thanks,
Iain
