Forum Replies Created

Viewing 30 posts - 1,861 through 1,890 (of 3,742 total)
  • Author
    Posts
  • in reply to: Enfold not allowing sites to link properly – Part II #993961

    Hi,

    Please open file enfold\config-templatebuilder\avia-template-builder\php\template-builder.class.php

    and in line 1463 in function

    template_include( $original_template )

    you find:

    
    			if( is_feed() ) return;
    

    After this add:

    
    			if( is_embed() )
    			{
    				return $original_template;
    			}
    

    This allows WP to use the default template wp-includes\theme-compat\embed.php.

    Will probably be added to the next update.

    Best regards,
    Günter

    in reply to: Instagram did not return a 200. #993945

    Hi,

    Sorry for the problems but this problem does not occur for every user and if you try to connect to instagram from another server with the same username it works there – see also https://kriesi.at/support/topic/enfold-instagram-widget-not-working-enfold-4-2-6-php-7-2/#post-992944

    If you give us your instagram username we can check, if it works on our dev servers or if we can reproduce the problem.

    If you give us ftp access, an admin account and the allowance to modify files and test a little we might be able to locate the problem if we are unable to reproduce it.

    You can add them in private content.

    Thanks for your cooperation.

    Best regards,
    Günter

    in reply to: Enfold not allowing sites to link properly – Part II #993940

    Hi,

    If I understand your problem this is what you are referring to:

    https://www.ostraining.com/blog/wordpress/embed-theming/
    https://www.ostraining.com/blog/wordpress/oembed/

    WP offers a default solution for normal posts. You can override the output and styling as described in the first link above.

    This should work for non advanced layout builder pages as Enfold does not implement a customization yet.

    For advanced layout builder pages we hook into the template loading sequence and redirect it to a special template. For those pages we currently do not support this feature.

    I will check with Kriesi if this is something to add in one of the next updates. We will let you know if we have further information.

    Best regards,
    Günter

    Hey Alexander,

    Thank you for using Enfold.

    In enfold\functions-enfold.php line 2012ff you find the function:

    av_cookie_consent().

    You can take this as a start or overwrite this function completly in a child theme.

    Hope this helps you.

    Best regards,
    Günter

    in reply to: Massive Problems since WP update to 4.9.7 #993905

    Hi Julian,

    Thanks for the staging site.

    I recognised some weired things:

    1) If you add a textblock (or special heading element, … ???) at the beginning of your page WPML Test, the shortcodes disappear from the translation boxes and only the translateable elements are shown again.
    2) If you save the modified translation the added/changed elements are not always saved – current situation it was saved after some time.
    3) The translated content is not displayed at all – also not the textblock.
    ——————
    4) I added language switcher flags to footer
    5) I added a new page Enfold Support (German) with textblock and Logo element, translated it to English (Enfold Support in English) -> WORKS
    6) I modified the content a little -> translation WORKS
    7) I added a second Logo -> translation WORKS
    ———-
    8) I added a new page Enfold Support Logo (German) with only a logo element, added 3 images only (did not change any other options), saved it.
    9) Translation did show shortcode only
    10) I added a title to the logo element
    11) Translation manager showed title to translate -> translation WORKS

    There still seems to be some WPML core problem.

    Could you get in touch again with WPML guys so they can check your site again and tell them the above ?

    I know, this is not very satisfying – but I do not see what we can do from our side at the moment.

    Best regards,
    Günter

    Hi,

    Sorry for the problems but this is a rather weired thing.


    @sbrenca

    – I’ve been checking your username on my local dev server and on a ‘live’ testserver and the widget works fine for me.
    – If I’m using our instagram user account on your site it works fine (you can check yourself with the account name in private content).

    To figure out what’s going on behind I would need a (staging) site where this error occurs and where I can get FTP access, an admin account and the allowance to temporarily modify files and frontend output for testing.

    Please open a new thread so you can safely add your credentials in private content so only you and moderators have access to it.

    Best regards,
    Günter

    in reply to: Massive Problems since WP update to 4.9.7 #992830

    Hi,

    see private content.

    Best regards,
    Günter

    in reply to: Massive Problems since WP update to 4.9.7 #992424

    Hi,

    Sorry you are having that much problems.
    WPML told me that the problem should be fixed and also a user having problems reported it solved.

    I once again checked the logo element on my dev install and it works for me.

    It might be some WPML setting – can you please contact the WPML compatibility guy (e-mail in private content) and give him access to your site with the problem so he can check it.

    If you give me your e-mail I can send you the version of Enfold containing all the WPML fixes that you are up to date with the version WPML tested.

    Best regards,
    Günter

    in reply to: Server log files and instagram_dir #992338

    Hi,

    Datenbank und Directory (= Filesystem) sind getrennte Sachen.

    Datenbankverbindungsfehler kann auftreten, wenn der SQL Server down ist (warum auch immer) oder überlastet, dass er keine Anfragen mehr beantworten kann (dass username, passwort,.. in wp-config falsch sind – kann man ausschliessen, außer sie wurden am SQL Server kurzfristig geändert resp. deren Rechte).

    Ohne DB geht natürlich WP nicht und somit die ganze Seite.

    LG
    Günter

    Hi,

    Can you please try the following and check:

    In file enfold\functions.php line 419 you find:

    
    $condition2 = ( version_compare( get_bloginfo( 'version' ), '4.9', '>=' ) ) && $condition;
    

    Before this line add:

    
    $condition = true;
    

    If you want us to do do that, please give us admin access and FTP access to your server.

    Best regards,
    Günter

    in reply to: Server log files and instagram_dir #991967

    Hi,

    The code

    
    if( ! is_dir( $this->upload_folders['instagram_dir'] ) )
    			{
    				return;
    			}
    

    must be placed before

    
    $cache_dirs = scandir( $this->upload_folders['instagram_dir'] );
    

    because scandir throws a warning when trying to read a non existing directory.

    Best regards,
    Günter

    in reply to: Issue with Amazon Affiliate Code? #991962

    Hi,

    Checking the problem this is nothing that can be solved by our theme.

    See https://stackoverflow.com/questions/15532252/why-is-reg-being-rendered-as-without-the-bounding-semicolon

    and especially check answer:

    Escape your output!

    Best regards,
    Günter

    in reply to: Error "Error 404 Page" #991918

    Hi,

    Thanks for reporting this.

    I forgot that I also had made changes to the file

    enfold\config-wpml\config.php

    Please update this file with

    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/config-wpml/config.php

    This should fix the problem.

    Best regards,
    Günter

    in reply to: Seiteninhalte verschwinden bei Aktualisierung #991590

    Hi,

    Tut mir leid wegen der etwas späten Antwort.

    Habe mir den shortcode den Dude mir gegeben hat, angeschaut.

    Das Problem ist ein nicht geschlossenes Tag <u> in den Optionen von special Heading: “Die Fakten zur Hundertrainerinnen Ausbildung”

    Das bricht den js parser beim Abspeichern der Seite.

    Es ist ganz wichtig, dass immer valider HTML code angegeben wird.

    Überprüfe bitte immer alle Elemente, wo Du HTML code eingibst, dass zu jedem geöffneten auch ein geschlossenes tag existiert.

    Hoffe, das löst das Problem.

    Best regards,
    Günter

    in reply to: ALB elements are missing in translated pages (WPML) #991554

    Hi,

    Sorry for the troubles.
    We have been in touch with WPML team and there was a bug in WPML core. The WPML compatibility team told me, that our fixes and their corrections seem to work now.

    If you want you can contact the WPML guy who is in charge of this and ask him to check your site with their latest version (see private content)

    Thank you for your cooperation and patience.

    Best regards,
    Günter

    in reply to: ALB elements are missing in translated pages (WPML) #990323

    Hi,

    I think, you better update the core files as these changes should get part in one of the next updates.

    Best regards,
    Günter

    in reply to: Problems with Blog #990222

    Hi,

    Glad we could help you.

    Enjoy the theme and feel free to come back when you need further assistance.

    Have a nice day.

    Best regards,
    Günter

    in reply to: Footer page not working with BBPress #990221

    Hi,

    Glad you found a working solution.

    Enjoy the theme and feel free to come back if you need further assistance.

    Have a nice day.

    Best regards,
    Günter

    in reply to: Error "Error 404 Page" #990219

    Hi,

    I refactored the way custom 404 and maintenance mode pages are handled. It should also be compatible with WPML and YOAST and the status codes should be 404 and 503.

    If you want to test it – please update enfold\functions-enfold.php with

    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/functions-enfold.php

    Do not forget to make a copy for fallback.

    I will check with Kriesi when he plans the next update.

    Best regards,
    Günter

    in reply to: Footer page not working with BBPress #990210

    Hi,

    I checked the links you gave us but I only get 404 errors.

    Checking your backend – you do not use bbPress but wpForo.

    I was unable to reproduce the problem on my dev server with bbPress.

    Did you switch to another forum plugin that works now?

    Best regards,
    Günter

    in reply to: ALB elements are missing in translated pages (WPML) #990125

    Hi,

    I forgot to tell you that you need to update the following files – this might already solve some problems (at least it did on my dev install):

    config-templatebuilder\avia-shortcodes\catalogue\catalogue.php with
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/catalogue.php

    config-templatebuilder\avia-shortcodes\image\image.php with
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/image.php

    config-templatebuilder\avia-shortcodes\image_hotspots\image_hotspots.php with
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/image_hotspots.php

    config-templatebuilder\avia-shortcodes\section.php with
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/section.php

    config-templatebuilder\avia-shortcodes\timeline\timeline.php
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/timeline.php

    config-templatebuilder\avia-shortcodes\logoslider\logoslider.php
    https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_4_1/logoslider.php

    Do not forget to make a backup of the original files for a fallback and that you have updated to Enfold 4.4.1.

    Please update these files and clear all server and browser cache.

    Best regards,
    Günter

    in reply to: ALB elements are missing in translated pages (WPML) #989806

    Hi,

    There seems to be a core problem in WPML. I’ve been in touch with them and they say there should be a fix in the next update.

    Could you please get in touch with the guy (see in private content) who is in charge of compatibility at WPML and report the problem to him and give him access to your site so he can check everything.

    Maybe he can check the fix on your site ?

    Thank you for your cooperation.

    Best regards,
    Günter

    in reply to: Duplicate featured image in wpml translations #988153

    Hey!

    There seems to be a core problem in WPML. I’ve been in touch with them and they say there should be a fix in the next update.

    Could you please get in touch with the guy (see in private content) who is in charge of compatibility at WPML and report the problem to him and give him access to your site so he can check everything.

    Maybe he can check the fix ?

    Thank you for your cooperation.

    Best regards,
    Günter

    Hi,

    I rechecked the loading sequence – the content enfold/css/custom.css is merged at the end of the compressed file.

    Using the CSS code you provided above works for me without !important in both situations.

    We would like to help you but without having access to the site it is impossible to say what could be the reason why it does not work for you. Might be that e.g. a plugin overwrites it by having a more detailed selector – but this is just a guess.

    Do not forget to clear all server cache and browser cache (several times) after saving changes.

    Best regards,
    Günter

    in reply to: Layout Builder template snippets #987003

    Hey weblinedesign,

    Thank you for using Enfold.

    “Templates” are static templates. You can create them and can insert them in other pages where they become part of the page and are no longer linked to the base template.

    Currently it is also not possible to edit saved templates – you only can create a new one.

    In future versions we might add the feature to reuse templates on several pages and link it to the saved template which can be edited.

    Hope this answers your question.

    Best regards,
    Günter

    in reply to: Contact Form "From:" address #986986

    Hey launchmoxie,

    Thank you for using Enfold.

    I tried to reproduce – negativ – and also checked the php code.

    The from is the first input field with email validation, the others are ignored.

    Are you using a filter to change parameters of the contact form ?

    Best regards,
    Günter

    in reply to: Double burger menu on mobile #986969

    Hey Nicole,

    Thank you for using Enfold.

    If you enable the search icon Dashboard -> Enfold -> MainMenu -> Append search icon to main menu

    the icon should be displayed by default together with the burger menu.

    Can you create an admin account for us so we can check the backend?

    Best regards,
    Günter

    in reply to: How do I create new Theme Options in my child theme? #986967

    Hey ruxedllc,

    Thank you for using Enfold.

    Check enfold\includes\admin\register-admin-options.php to see how the option page is built.

    enfold\framework\php\class-superobject.php line 195 you find function _create_option_arrays() and the filters

    avf_option_page_init
    avf_option_page_data_init

    to add your own elements.

    Best regards,
    Günter

    in reply to: Duplicate featured image in wpml translations #986965

    Hey 4EPIU,

    Thank you for using Enfold.

    This might be a core problem of WPML – did you contact WPML already – if it is a theme problem, please create an admin account for us so we can check the backend.

    Best regards,
    Günter

    in reply to: Code block element not saving code #986958

    Hi,

    The problem in the page is the a tag (see in private content).

    If you copy the fb code to the first codeblock it works and if you replace the a with div in the code below it is also saved. If you wrap it in div the a tag is removed and an empty div is saved.

    Strange, but it could be somehow language related – as the english version works correct.

    As a workaround you can create a shortcode and output this link in the shortcode. This should fix the problem.

    If you need assistance with that we can help you.

    Best regards,
    Günter

Viewing 30 posts - 1,861 through 1,890 (of 3,742 total)