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Viewing 30 posts - 1 through 30 (of 135 total)
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  • in reply to: Gravity forms not showing on mobile devices #1162239

    Yigit,

    Thank you very much indeed, things do seem to be working now.

    I am incredibly grateful to you.

    in reply to: Gravity forms not showing on mobile devices #1159606

    All caching deactivated.
    All browser caches cleared.
    No fix.

    in reply to: Gravity forms not showing on mobile devices #1157979

    Get a better system then. And fancy making your awful support my fault. How unprofessional.

    You’ve still failed to answer with anything remotely useful, form still won’t load and I’m losing business.

    I could not be more disappointed and angry at this experience if I tried.

    Our businesses rely upon working with good providers and this issue is the single biggest show-stopping issue I’ve ever faced.

    And you ignored me.

    Thanks very much indeed.

    in reply to: Gravity forms not showing on mobile devices #1157464

    KRIESI.AT SALES AND MARKETING
    “Need a helping hand with your theme? If you have problems setting it up or think you encountered a bug we are glad to help at our Support Forum.”

    KRIESI.AT REALITY
    See above.

    The fact this is a top level, major business impacting issue that is being ignored is enough to confirm I’ll be seeking a new theme asap.

    in reply to: Gravity forms not showing on mobile devices #1157427

    I can only assume I’m being ignored here. Very shocked and disappointed in the Enfold support team.

    in reply to: Gravity forms not showing on mobile devices #1157210

    Please could someone assist here?

    in reply to: Gravity forms not showing on mobile devices #1156920

    Could I request some urgent assistance here please?

    in reply to: Gravity forms not showing on mobile devices #1156722

    Hi, could I please request some urgent assistance here?

    Enquiry forms have stopped loading following latest update and I’m losing enquiries and business here.

    Forms not loading on any mobile and Safari desktop.

    Fonts also incorrect on mobile and Safari desktop.

    Submitted support req 3 days ago.

    Thank you.

    in reply to: Gravity forms not showing on mobile devices #1156328

    Hi Victoria,

    Is this a theme issue then?

    Forms not loading is major, major problem. My customers cannot enquire! This is really bad!

    What would be an instant fix solution, please?

    in reply to: Gravity forms not showing on mobile devices #1155930

    I don’t understand. I’ve just checked again on my phone on Chrome, Opera Touch and Safari and then I checked on my wife’s phone on Safari and chrome and in all cases none of the forms are showing on mobile. We both have the iPhone XS.

    In fact I’ve discovered a new problem whereby the site on chrome browser on mobile is also not displaying the correct front.

    The easiest page to check is the enquiry page.

    On both mobiles and three different browsers there is definitely a problem with the form showing up.

    in reply to: Logo suddenly disappeared #1114691

    Hi Victoria,

    Sadly I haven’t fixed it yet. I see the logo is now missing on the homepage in a regular browser session, I am not sure what the issue is, I have written to my caching plugin people too.

    in reply to: Logo suddenly disappeared #1114683

    That’s very helpful, thank you very much indeed.

    in reply to: Logo suddenly disappeared #1114586

    Hi Rikard,

    Truth is, I do not know.
    If I view my site in a normal browser there is a logo. Even after clearing all caches.
    If I view in an incognito window, there is no logo.

    I think it could somehow be related to my live chat plugin, but I am not 100% sure.

    Would you be kind enough to have a look at my site (details above) and let me know if you can see the logo, please?

    in reply to: Logo suddenly disappeared #1112398

    Oh, no, wait up, its now suddenly back on home again.

    This is certainly interesting.

    in reply to: Logo suddenly disappeared #1112395

    Seems to be missing on just the homepage!?

    in reply to: Logo suddenly disappeared #1112390

    Hang on, it’s suddenly reappeared again :/ Not sure what’s going on now.

    in reply to: Force burger menu on landscape iPad #1032923

    Hi Rikard,

    This code isn’t working, nor is the previous code I had by the look of it.

    Would you be kind enough to take a closer look?

    in reply to: Force burger menu on landscape iPad #1032718

    Thank you.

    I already had this in quick CSS, is it not the same thing?

    @media only screen 
    
    and (min-device-width : 768px) 
    
    and (max-device-width : 1024px) 
    
    and (orientation : landscape) {
    
    .av-burger-menu-main { 
    
    display: block!important; 
    
    }
    in reply to: Did you just add a font upload feature? #961813

    This has now worked for me, thank you.

    Yesterday even after clicking “insert zip file” nothing was happening, but it is today!

    Thank you for your help!

    in reply to: Did you just add a font upload feature? #961788

    EXACTLY as per argana1, I’m finding exactly the same. I had hoped you would have pointed towards a tutorial but in the event of not doing so I have the same questions.

    I have a .zip file sat in my library after uploading it. What happens next, please?

    in reply to: Gradient background with picture #960049

    I have already achieved it via CSS, per my last message, and previously support provided code and information to do it. Which was great of them, certainly no need to hire a freelancer!?

    I was simply looking to clarify if the theme had acquired this ability/feature integrally, but clearly it hasn’t. That’s fine, I was just double checking. However, it would be a great feature.

    in reply to: Gradient background with picture #959679

    Victoria,

    I appreciate you need to be clear, but every time a question is asked you guys want mockups and logins, screenshots or reference pages etc etc. when really it’s just a simple question. And it’s frustrating because it a min. 24 hours response time so if you miss the chance for an answer, its another day lost on that task. But anyway.

    If I am not effectively describing the requirement, I apologise and will try again.

    You have a colour section.
    You have the ability to have a background colour in the colour section, or a picture, if you wish.
    You now have the ability to have a gradient background colour also. Which is really cool.
    But do you have the ability to have a gradient colour laid over a picture?

    Currently, to my knowledge, this is only achievable via CSS but having seen the new gradient colour feature I am seeking to clarify whether this can now easily be applied over a background picture without the need of CSS.

    Not mine, but here is a picture with a gradient colour over it. I hope this clarify what I am seeking to answer.

    Many thanks for your help.

    https://elementor.com/wp-content/uploads/2017/02/gradient02.png

    in reply to: Gradient background with picture #959416

    Sorry, but do you guys ever just respond to a question with a straight answer?? Why do you always put some form of additional action on the user before you’ll provide some simple, straightforward information?

    I’m sorry but no, I wont create you a mock up graphic. Its a very, very simple question.

    Can you not use the background gradient feature in a colour section as an overlay with a picture underneath it?

    Please help me understand what is so confusing about that question that you require me to create you a graphical mockup before you can answer it.

    Every time! SMH

    in reply to: Vertical align image to centre #946035

    Hi Nikko,

    Regrettably that doesn’t seem to have made any difference.

    in reply to: Password protected pages not appearing in search #875447

    Actually, one small problem still.

    Protected pages are still not showing in the search box as you type, when you hit enter, they appear, but not until you hit enter.

    Is there any way to fix this you can share, please?

    in reply to: Password protected pages not appearing in search #875444

    No worries, found this code that worked.

    // include password protected pages in search results

    add_filter( ‘posts_search’, ‘include_password_posts_in_search’ );
    function include_password_posts_in_search( $search ) {
    global $wpdb;
    if( !is_user_logged_in() ) {
    $pattern = ” AND ({$wpdb->prefix}posts.post_password = ”)”;
    $search = str_replace( $pattern, ”, $search );
    }
    return $search;
    }

    in reply to: Colour section overlapping content #871156

    Looks like I’ve sorted it. I used a different section name and it’s working. I was calling the section “header”. Was this a bad idea or something?

    in reply to: Colour section overlapping content #871154

    From what I can see its something to do with given the section an ID. If you add an ID name it overlaps, if you do not have a section ID name then it formats correctly. Do we know why this would occur?

    in reply to: Colour section overlapping content #871121

    Hi guys, I’m sorry to chase again but I heard back from you an hour after posting the question, now nearly two days later there is no follow up at all.

    All production is on hold whilst this problem exists and I cannot proceed without finding out why this colour section is overlapping the rest of the content on the page.

    Could I ask you very kindly to take a look at this for me urgently, please?

    Many thanks for your help.

    in reply to: Colour section overlapping content #871010

    Hi John, had you been able to take a look as yet, please?

Viewing 30 posts - 1 through 30 (of 135 total)