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The update has fixed the issues. Thanks for the fast response.
Yigit,
Thank you very much indeed, things do seem to be working now.
I am incredibly grateful to you.
All caching deactivated.
All browser caches cleared.
No fix.Get a better system then. And fancy making your awful support my fault. How unprofessional.
You’ve still failed to answer with anything remotely useful, form still won’t load and I’m losing business.
I could not be more disappointed and angry at this experience if I tried.
Our businesses rely upon working with good providers and this issue is the single biggest show-stopping issue I’ve ever faced.
And you ignored me.
Thanks very much indeed.
KRIESI.AT SALES AND MARKETING
“Need a helping hand with your theme? If you have problems setting it up or think you encountered a bug we are glad to help at our Support Forum.”KRIESI.AT REALITY
See above.The fact this is a top level, major business impacting issue that is being ignored is enough to confirm I’ll be seeking a new theme asap.
I can only assume I’m being ignored here. Very shocked and disappointed in the Enfold support team.
Please could someone assist here?
Could I request some urgent assistance here please?
Hi, could I please request some urgent assistance here?
Enquiry forms have stopped loading following latest update and I’m losing enquiries and business here.
Forms not loading on any mobile and Safari desktop.
Fonts also incorrect on mobile and Safari desktop.
Submitted support req 3 days ago.
Thank you.
Hi Victoria,
Is this a theme issue then?
Forms not loading is major, major problem. My customers cannot enquire! This is really bad!
What would be an instant fix solution, please?
I don’t understand. I’ve just checked again on my phone on Chrome, Opera Touch and Safari and then I checked on my wife’s phone on Safari and chrome and in all cases none of the forms are showing on mobile. We both have the iPhone XS.
In fact I’ve discovered a new problem whereby the site on chrome browser on mobile is also not displaying the correct front.
The easiest page to check is the enquiry page.
On both mobiles and three different browsers there is definitely a problem with the form showing up.
Hi Victoria,
Sadly I haven’t fixed it yet. I see the logo is now missing on the homepage in a regular browser session, I am not sure what the issue is, I have written to my caching plugin people too.
That’s very helpful, thank you very much indeed.
Hi Rikard,
Truth is, I do not know.
If I view my site in a normal browser there is a logo. Even after clearing all caches.
If I view in an incognito window, there is no logo.I think it could somehow be related to my live chat plugin, but I am not 100% sure.
Would you be kind enough to have a look at my site (details above) and let me know if you can see the logo, please?
Oh, no, wait up, its now suddenly back on home again.
This is certainly interesting.
Seems to be missing on just the homepage!?
Hang on, it’s suddenly reappeared again :/ Not sure what’s going on now.
Hi Rikard,
This code isn’t working, nor is the previous code I had by the look of it.
Would you be kind enough to take a closer look?
Thank you.
I already had this in quick CSS, is it not the same thing?
@media only screen and (min-device-width : 768px) and (max-device-width : 1024px) and (orientation : landscape) { .av-burger-menu-main { display: block!important; }
This has now worked for me, thank you.
Yesterday even after clicking “insert zip file” nothing was happening, but it is today!
Thank you for your help!
EXACTLY as per argana1, I’m finding exactly the same. I had hoped you would have pointed towards a tutorial but in the event of not doing so I have the same questions.
I have a .zip file sat in my library after uploading it. What happens next, please?
I have already achieved it via CSS, per my last message, and previously support provided code and information to do it. Which was great of them, certainly no need to hire a freelancer!?
I was simply looking to clarify if the theme had acquired this ability/feature integrally, but clearly it hasn’t. That’s fine, I was just double checking. However, it would be a great feature.
Victoria,
I appreciate you need to be clear, but every time a question is asked you guys want mockups and logins, screenshots or reference pages etc etc. when really it’s just a simple question. And it’s frustrating because it a min. 24 hours response time so if you miss the chance for an answer, its another day lost on that task. But anyway.
If I am not effectively describing the requirement, I apologise and will try again.
You have a colour section.
You have the ability to have a background colour in the colour section, or a picture, if you wish.
You now have the ability to have a gradient background colour also. Which is really cool.
But do you have the ability to have a gradient colour laid over a picture?Currently, to my knowledge, this is only achievable via CSS but having seen the new gradient colour feature I am seeking to clarify whether this can now easily be applied over a background picture without the need of CSS.
Not mine, but here is a picture with a gradient colour over it. I hope this clarify what I am seeking to answer.
Many thanks for your help.
https://elementor.com/wp-content/uploads/2017/02/gradient02.png
Sorry, but do you guys ever just respond to a question with a straight answer?? Why do you always put some form of additional action on the user before you’ll provide some simple, straightforward information?
I’m sorry but no, I wont create you a mock up graphic. Its a very, very simple question.
Can you not use the background gradient feature in a colour section as an overlay with a picture underneath it?
Please help me understand what is so confusing about that question that you require me to create you a graphical mockup before you can answer it.
Every time! SMH
Hi Nikko,
Regrettably that doesn’t seem to have made any difference.
Actually, one small problem still.
Protected pages are still not showing in the search box as you type, when you hit enter, they appear, but not until you hit enter.
Is there any way to fix this you can share, please?
No worries, found this code that worked.
// include password protected pages in search results
add_filter( ‘posts_search’, ‘include_password_posts_in_search’ );
function include_password_posts_in_search( $search ) {
global $wpdb;
if( !is_user_logged_in() ) {
$pattern = ” AND ({$wpdb->prefix}posts.post_password = ”)”;
$search = str_replace( $pattern, ”, $search );
}
return $search;
}Looks like I’ve sorted it. I used a different section name and it’s working. I was calling the section “header”. Was this a bad idea or something?
From what I can see its something to do with given the section an ID. If you add an ID name it overlaps, if you do not have a section ID name then it formats correctly. Do we know why this would occur?
Hi guys, I’m sorry to chase again but I heard back from you an hour after posting the question, now nearly two days later there is no follow up at all.
All production is on hold whilst this problem exists and I cannot proceed without finding out why this colour section is overlapping the rest of the content on the page.
Could I ask you very kindly to take a look at this for me urgently, please?
Many thanks for your help.
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