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  • in reply to: Favicon slowing site down to the speed of snail. #1249710

    https://gtmetrix.com/reports/survivalfoodngear.com/UT2HzY4O The waterfall shows the favicon dead last taking a lotof time to load. (please keep in mind I am a lay person when you repond .. THANK YOU!!!
    survival-food-n-gear-fav.png
    200
    survivalfoodngear.com
    508 B
    24.2ms

    https://gtmetrix.com/reports/photomagx.com/lu9VXFWM

    SAME ON THIS SITE TOO…

    https://photomagx.com is the site gtmetrix and all tests have the icon for the site slowing all of my sites way down and the Layerslider on the waterfall shows its is taking a long time to load.

    Here is the site icon info incase that link does not work for you. I did a screen shot but not sure how to post it here.
    Favicon Waterfall info for favicon
    https://photomagx.com/wp-content/uploads/2018/04/cropped-75-magazine-photography-2-32×32.jpg
    Response Version – HTTP/2.0
    accept-ranges bytes
    cache-control public, max-age=2592000
    content-encoding gzip
    content-length 4674
    content-type image/jpeg
    date Wed, 30 Sep 2020 13:49:22 GMT
    etag W/”5ae49bb2-16c0″
    fastly-restarts 1
    last-modified Sat, 28 Apr 2018 16:05:06 GMT
    referrer-policy no-referrer-when-downgrade
    server Flywheel/5.1.0
    status 200
    vary Accept-Encoding, Authorization
    x-cache MISS
    x-cache-hits 0
    x-cacheable YES
    x-content-type-options nosniff
    x-fw-hash dp9xbpjgwj
    x-fw-serve TRUE
    x-fw-server Flywheel/5.1.0
    x-fw-static YES
    x-fw-type VISIT
    x-fw-version 5.0.0
    x-served-by cache-sea4475-SEA
    x-timer S1601473762.436258,VS0,VE181
    x-xss-protection 1
    Request Version – HTTP/2.0
    :authority photomagx.com
    :method GET
    :path /wp-content/uploads/2018/04/cropped-75-magazine-photography-2-32×32.jpg
    :scheme https
    accept image/webp,image/apng,image/*,*/*;q=0.8
    accept-encoding gzip, deflate, br
    accept-language en-US,en;q=0.9
    referer https://photomagx.com/
    user-agent Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36

    Thank you. I changed the block editor and it went away. appreciate your quick response.

    in reply to: Type Size will not change no matter what I do. #1130622

    Thank you for your help. I appreciate it. We are getting somewhere

    I said I cannot turn off the bullet list once I turn it on. I do not want to, did not want to change the size and never said I do not like it. Somehow today that has resolved itself. I turned off the A2 hosting plugin which may have done it. It would not go away once turned on, now it does change back.

    What you said about my changes not showing up because of caching makes total sense. I changed to 19pt and it did not show up on the preview either.. It seems when you added in 19px to the custom CSS I could not change any type anywhere including block quotes, and other stuff, individual boxes ect.. that I was trying to change. This was the problem all along adding this in instead of fixing the root cause. it caused more problems. The root cause appears to be the caching issue. But now we know that thank you!!!

    the Last thing… please. Part of the problem was with the caching BUT ALSO STILL ONGOING – The ELEMENT PREVIEW -(when typing in the advanced layout builder to the right) DOES NOT SHOW MY CHANGES TO THE ADVANCES STYLING. This complicated the problem when I could not see the changes in the preview while typing.. It still shows me the 13 point type and the original colors and does not show what the current settings are changed to. So looking something that does not match what it really is on the website is another step to preview and I have harder time reading 13 point.
    Again, If you can help me resolve this element preview issue I would be grateful and then on my way. TY
    thanks again.

    in reply to: Type Size will not change no matter what I do. #1130380

    My frustration level is now through the roof. Again I apologize if it shows.

    I only see the Enfold theme. Does this mean Guio007 was wrong in telling me I have a child’s theme?

    Did you verify that I do as I asked in the tread?

    If I do not have a child’s theme from he import theme demo, and this does not explain the problems we are back to the issue of My typestyles will not change sizes in the type box. Also the preview does not change at all when I change the settings.

    And now, I put bullets on a list and changed my mind it will not turn off. I can change it to a number list and back and forth but it will no longer undo my bullets back to the regular type.

    Something is very wrong with this. I thought this was due to custom CSS in the childs them on the import Demo I installed. It is your import demo that I imported so you should know what it has in it

    Can a supervisor please help me. This has been a lot of lost time.

    Why would my settings in the customize theme not work? And why would I have to have Quick CSS to make my customization??? I should be able to do it right in the customize theme. And I Cant!! I need to change my typestyle sized in individual boxes. The spacing changes but the type size does not.

    Please again ask a supervisor to help me

    THANK YOU IN ADVANCE

    • This reply was modified 1 year, 3 months ago by  extraeyes.
    • This reply was modified 1 year, 3 months ago by  extraeyes.
    in reply to: Type Size will not change no matter what I do. #1129970

    Thank you for your help but did you even read the thread? I am extremely frustrated and I apologize if my frustration is showing.

    I do not know how to use a child’s theme. I do not know what a child’s theme is. I do not do code. Again, I imported the Enfold Demo import Knowledge based. not knowing it was a childs theme.

    Other things are also not changing not just this type.

    I copied and pasted this from above my original question above in the thread:

    Can I do anything to make it the normal enfold theme? Again I am a layperson. I don’t do code. Is there a simple way to change this? If it is a
    child’s theme and you verify that that is the problem. I do not want a child’s theme.

    Do I need to start over? I have about eight hours into building this website. Because getting help is taking so many days I am tempted to just delete and start from scratch. This is really holding me up. There are a few other things I cannot change in the theme, typestyles, I assume this is set in the child’s theme.

    To be more clear, the typestyles are not changing size in any text box either.. When I change the H6 to a different typestyle as a workaround, it changes in the website but the screen I type in it still appears about 10pt so I cannot see it well. Again if this is all due to setting s inside of a childs theme that I cannot get in to fix I do not want it.

    Please help me. The delay of not having a website is causing business delays.

    I need to remove the child’s theme. I do not want all the settings they put in it and do not know how to fix it.
    Can you please advise if I need to start from scratch? Or can you help me get rid of the child’s theme in a simple way without losing the whole website?

    thank you

    • This reply was modified 1 year, 3 months ago by  extraeyes.
    • This reply was modified 1 year, 3 months ago by  extraeyes.
    in reply to: Type Size will not change no matter what I do. #1129589

    The last email the first part of the website was missing in the login in the private section.

    I have it above in the info from days ago but sending again in private.

    in reply to: Type Size will not change no matter what I do. #1129587

    So I sent info twice on your private section that you cannot see twice you want me to do it a third time? Are you working on fixing your form? I put it in a third time.

    Do you have an email or something else to send it to? My website is on hold which is a huge inconvenience for all of us here. if you could advise in the meantime if your form is still not going through but pelase try to fix this problem.

    This theme I imported from Enfold Imports, Guenn07 said it is a child’s theme. I do not know how to use a child theme.

    Can I do anything to make it the normal enfold theme? Again I am a layperson. I don’t do code. Is there a simple way to change this? If it is a child’s theme and you verify that that is the problem. I do not want a child’s theme.

    Do i need to start over? I have about eight hours into building this website. Because getting help is taking so many days I am tempted to just delete and start from scratch. This is really holding me up.

    I will send the login for a third time in hopes your form is now working. I do appreciate your help I am just frustrated.

    thank you again for your help

    in reply to: Type Size will not change no matter what I do. #1129218

    I sent Rikard something to log in, in the private section.

    Guenni07, it seems if there is a childs theme on this import of the demo I do not have the slightest clue how to use that. Asked in the private section just sent if I should start over so I do nothave that. I have always build in regular template. Thanks for your input. I have no clue how to find the them let alone change it.

    in reply to: Type Size will not change no matter what I do. #1129214

    I had made it very clear that i do not know how to create log in credentials for you and now It will take me quite some time and to figure that out, and then another day for you to get back to me.

    I will research how to do this. How frustrating.

    Thank you for your help.

    in reply to: Type Size will not change no matter what I do. #1128908

    https://veracityfoundation.com
    I just imported this Knowledge base template directly from Enfold samples. What ever is going on should be in there too?

    Thank you.

    in reply to: Type Size will not change no matter what I do. #1128664

    I sent the link private. I am also noticing that the developer sections are filled out. Again, I am a layperson and do not know how to use this part.

    Apply a custom ID Attribute to the section, so you can apply a unique style via CSS. This option is also helpful if you want to use anchor links to scroll to a sections when a link is clicked – there are things filled in under this section on front page.

    Not that that should interfere with the type not changing but maybe you can advise If I should remove this from front page since I am making changes to the sections in the area while you are here.

    Thank you!!!

    in reply to: Icon fonts in color. #1116312

    Since that option does not work for me and I already supplied the link to see the samples I was trying to do, I decided to do the monochrome only and now I have spent 3 hours of my life collecting icons in faticon and then Not being able to download any of them in my website. I also paid for the subscription.

    Can you please tell me why it will not take the icons. Is there a limit of collections? I have two in and it will not take the third. I downloaded them in the icon font style and it will not take a new one or delete the old one I just put into the theme.

    Please advise.

    Thank you.

    in reply to: No email address collected in forms #1099576

    I have done everything except the last one since it says it has not been tested and may cause issues. I have 4 different emails, aol, outlook, Gmail, Yahoo nothing is working. Getting really frustrated now. Please help. I have my phone number up in the meantime on all websites and not sure if this is why I am having a telemarketer nightmare.

    I will await any suggestion Please!!

    Pam

    in reply to: No email address collected in forms #1087536

    Yes, I did that three times and it did tests and they did not work at all. That was part of the many hours I spend on this project. No emails are going through on any test no matter what I do.

    I used the contact form and the mail chimp for hours with no emails ever going through at all.

    Pam

    • This reply was modified 1 year, 8 months ago by  extraeyes.
    in reply to: Layerslider issues and others #950841

    UPDATE!!! After 11 phone calls and an hour and half on the phone with ipage, the worst host in the world, I finally got them to understand and it appears that you should now see the current version of the updated website. It was as I told them repeatedly a cache issue.

    They told me over and over it was a theme issue. I did not believe it was but they brainwashed me. Thank you for your help.

    Pam

    in reply to: Layerslider issues and others #950807

    Thank you but Since you did not understand what I wrote I will rewrite it so Enfold completely understands when they get to me. It will be very clear when they log in to my website to help me..

    MY THEME IS CURRENT AND UP TO DATE. EVERYTHING IS CURRENT AND UP TO DATE ON MY END. OUT IN THE WORLD IT IS NOT SHOWING MY CURRENT UP TO DATE WEBSITE WHICH IS HAS A WHITE BACKGROUND. IT IS SHOWING WHAT WAS DONE IN 2016 AND NOT ALL THE CHANGES SINCE THEN.
    THANK YOU!!!

    Thank you Ismael. I will open a new thread. The theme is current and has been all along on auto update. Will discuss in new thread.

    typing in caps does not mean shouting. I DO NOT HAVE A LAYERSLIDER IN MY WEBSITE!! LOL… Now I am shouting. totallly just kidding. I do not have a layerslider in my entire website. I have deleted all layersliders in the layerslider section. I have removed the layerslider from the front page MONTHS AGO! I had accidentally put a large image in it a very, very long time ago. When I had issues with the slider I REMOVED THE SLIDER COMPLETELY a long time ago. So this is why I need the help of Enfold to figure out why I am getting this issue on the speed test as I posted, what ? TWO WEEKS AGO??? So the other guy was saying I was using the version of Enfold from decades ago and I have the theme updated and it always has been. It is on auto udate. So I am waiting for hopefully Gigit to address this. I am sure he can fix it in 2 seconds flat but I for some reason I am not getting any help from them. I wrote to Envato yesterday and still no resopnse from them either. Hosting says zero they can do it is a theme issue. So here I sit waiting and waiting while frustration builds to no end.

    That image you posted was removed I would say… maybe six months ago. Just guessing because it was so long ago..

    GITTE, I DO NOT EVEN HAVE A LAYERSLIDER ON MY WEBSITE THANK YOU ANYWAY. SUPPORT WHERE ARE YOU????? THIS IS GETTING RIDICULOUS I GAVE LOG IN CREDENTIALS TO SUPPORT ON APRIL 26TH AND IT IS NOW MAY 2ND???

    Great now I get INSULTED by a stranger. I am running 4.2.6. Not sure where you get your info from and who you are with your inaccurate information. I have built 14 websites to date. One of which has 175 pages. Mind your own business while I wait for an expert at hand to help me.

    I responded to the questions asked of me on April 26th. It is now April 30th and I gave log in credentials and I still do not have a response. Is there someone who can help me. I advised this issue is interfering with my income. Site loading so slow no one is going to it and I rely on it for business. Please have someone advise asap.

    ty.
    Pam

    I made changes in the Enfold theme page changing a few things in the Layerslider settings and nothing changed. I believe I put it back to where it was. I noticed I was not making any money and went to my website to change things and found the site not loading and just spinning for a long time. I do not know what FTP access is but here is the log in information so you can hopefully fix this.

    Thank you in advance.

    P.S (Added to above)and it is not that I do not want the layerslider. It is all because of this issue I attempted to not use it at all and turn it off. I would like to have it but can live without it if I must. Thank you!!!!

    It is not a plugin. As I stated it is a layslider issue warning. Please respond quickly. No one is getting to my website and I rely on this income. 404 warnings all related to the layerslider. You can run it yourself if you would like. http://www.extraeyesphototours.com

    6 http://www.extraeyes…ific-popup.css?ver=1 text/css 0.256 s – 46 ms – 125 ms 1 ms 2.1 KB – 200 66.96.147.106
    7 http://www.extraeyes…mentplayer.css?ver=1 text/html 0.27 s – – – 7353 ms 2 ms 7.1 KB – 404 66.96.147.106
    8 http://fonts.googlea…s?family=Metrophobic text/css 0.27 s 46 ms 37 ms – 52 ms 4 ms 0.8 KB – 200 172.217.7.202
    9 http://www.extraeyes…ss?ver=58f0bbc3ce5b2 text/css 0.384 s – – – 120 ms 67 ms 17.9 KB – 200 66.96.147.106
    10 http://www.extraeyes…css/custom.css?ver=2 text/css 0.385 s – – – 89 ms 4 ms 0.7 KB – 200 66.96.147.106
    11 http://www.extraeyes…slider.css?ver=5.5.0 text/html 0.396 s – – – 7163 ms 1 ms 7.1 KB – 404 66.96.147.106
    12 http://www.extraeyes…jquery.js?ver=1.12.4 application/x-javascript 0.483 s – – – 117 ms 61 ms 33.3 KB – 200 66.96.147.106
    13 http://www.extraeyes…ate.min.js?ver=1.4.1 application/x-javascript 0.485 s – – – 91 ms 4 ms 4.3 KB – 200 66.96.147.106
    14 http://www.extraeyes…-script.js?ver=4.7.3 text/html 0.491 s – – – 7121 ms 1 ms 7.1 KB – 404 66.96.147.106
    15 http://www.extraeyes…avia-compat.js?ver=2 application/x-javascript 0.576 s – – – 81 ms 1 ms 1.3 KB – 200 66.96.147.106
    16 http://www.extraeyes…ensock.js?ver=1.11.8 text/html 0.582 s – – – 7053 ms 5 ms 7.1 KB – 404 66.96.147.106
    17 http://www.extraeyes….jquery.js?ver=5.5.0 text/html 0.66 s – – – 6928 ms 1 ms 7.1 KB – 404 66.96.147.106
    18 http://www.extraeyes…sitions.js?ver=5.5.0 text/html 0.665 s – – – 6930 ms 1 ms 7.1 KB – 404 66.96.147.106
    19 http://www.extraeyes…-script.js?ver=4.7.3 text/html 7.7 s – 73 ms – 6658 ms 2 ms 7.1 KB – 404 66.96.147.106

    I have Enfold theme and WordPress updated themes. Please be aware that I do not do code.
    I keep getting a layerslider not found red warning in my speed test. My site is loading in 15 seconds. I have deleted the sample sliders. I canniot figure out why there is a warning if I do not use or have a layerslider in my website.

    Is there a solution that does not require code?

    Pam

    erslider/LayerSlider/avia-samples/slide3_l17.png <<< there are five lines of this slide one, two and three it is saying cannot find. 404.
    thank you in advance

    in reply to: Layer slider disappeared #932617

    Good Morning Yigit.

    I am having issues again.

    The entire second line of editing tools has disappeared from the text block editor. I still have you on as a collaborator in my site and was hoping for your help. The change text color box and everything else is gone. I have disabled all plugins and still all the issues remain.

    I cannot highlight and change font colors on any of the H1-H6 fonts.

    I was trying to change the H6 to a different font in the Styling editor and it will only change the size, not the font.

    The 1/5th box is doing the same thing as when it was acting up before you helped me the last time so I am suspicious something similar is happening?? The x is over the edit cell symbol is on top of the x to delete a 1/5th cell. It is easy to work around but just thought it was important since it happened the last time things went disarray.

    Thank you in advance!!!

    Pam
    http://www.photomagx.com

    in reply to: Customizing H6 and it is not changing the font type #932615

    I want to include H6 all over the website where ever I see fit. What difference does it make where I would use it? Never mind. I just wont do it. Thank you.

    in reply to: Customizing H6 and it is not changing the font type #931333

    I have disabled all widgets and still have the text box line missing.
    Pam

    • This reply was modified 2 years, 8 months ago by  extraeyes.
    in reply to: Customizing H6 and it is not changing the font type #931314

    I am trying to change H6 to a different font in Advanced styling, yes. It is not working. It is changing the size but not the font.

    I am trying to change font colors in the Text Block individually on different pages. The whole second line of the text settings in the text block is gone including the strikethrough, horizontal line, TEXT COLOR. The box for text color gone. The line has disappeared. Can’t seem to find out how to get it back?

    Thank you.

    Pam

    in reply to: Widgets have disappeared but they are still showing as live. #918115
    This reply has been marked as private.
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