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Viewing 30 posts - 1 through 30 (of 257 total)
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  • in reply to: Main Menu / Selected Element Color Bug #1422708

    Hello Ismael,

    OK – the CSS is in place and working. This ticket can be closed.

    Thank you…

    FYI,
    Greg

    in reply to: critical error when attempting to save page edits #1422707

    Hello Ismael,

    OK – this ticket can be closed.

    I nuked the errant directory/folder from the child theme. I couldn’t see why it was created…

    Thank you,
    Greg

    in reply to: Main Menu / Selected Element Color Bug #1421434

    Hello Mike – is there an update you can give me on this case? ~ Greg

    in reply to: critical error when attempting to save page edits #1421433

    Hello Ismael,

    I changed the config file in the root to be

    define('WP_DEBUG', true);
    define( 'WP_DEBUG_LOG', true );

    SFTP credentials are in the Private field.

    ~ Greg

    in reply to: Main Menu / Selected Element Color Bug #1420934

    Hello Mike – I appreciate that energy is still going into this.

    in reply to: Main Menu / Selected Element Color Bug #1420347

    Hello Mike,

    Sorry for such a long relapse in responding… info is in the PC area.

    Sincerely,
    Greg

    in reply to: Main Menu / Selected Element Color Bug #1418317

    hello Mike – not a parent page issue… yes; the css is working. However, it does seem there is a bug in the mixture. ~ Greg

    (we can close this ticket if there is no interest in pursuing why the menu css isn’t acting properly)

    in reply to: Main Menu / Selected Element Color Bug #1418314

    FYI: you can see menu structure here (screenshot): https://paste.pics/PAACN

    in reply to: Main Menu / Selected Element Color Bug #1418313

    Hello Mike,

    Finally able to circle back to this.

    TRAINING is not a child of DFR – unless the programming is only looking at the MENU LABEL – which I do not believe is the case.

    Would the naming convention/menu label create an issue?

    Sincerely,
    Greg

    in reply to: Main Menu / Selected Element Color Bug #1417117

    Just checking back on this… any help?

    please let me know if clearer explanation is needed.

    ~ Greg

    in reply to: Image Element Not working #1417091

    Hello Rikard,

    Thank you!!

    Removed “.avia-image-container-inner” and all is working well.

    This ticket can be closed…

    FYI,
    Greg

    in reply to: Mega Menu Not Working #1417006

    (we can close this ticket – house cleaning)

    in reply to: Image Element Not working #1417002

    P.S. Other photo elements are loading, such as a background image, image gallery, etc.

    in reply to: Image Element Not working #1417001

    Hello Ismael,

    I disabled all plugins – the issue still existed.

    Can you please take the next steps for support?

    Sincerely,
    Greg

    in reply to: ORG | Theme Not Updating “Automatically” #1416306

    This thread can be closed.

    the market plugin fixed the issue

    thank you,
    Greg

    in reply to: Help with Homepage video load? #1416305

    Hello Mike – my apologies. this ticket can be closed.

    Thank you for the detailed support!
    Greg

    in reply to: Image Element Not working #1416304

    I just noticed the screenshots didn’t work – here are links to them.

    SCREEN SHOT OF PAGE

    SCREEN SHOT OF BACKEND/EDITOR

    in reply to: suristeel.com homepage / color section distorted #1406399

    Hello Yigit,

    Updating to the latest theme version fixed the issue.

    It is strange that the theme did not show as needing an update via the Dashboard > Updates when I posted.

    However, all’s well that ends well. This ticket can be closed.

    Thank you,
    Greg
    P.S. and I am grateful that I didn’t need to go through the plugin madness… gw

    in reply to: Help with Homepage video load? #1404763

    Hello Mike,

    I cut the video to 7 seconds and down to about 1 mb.

    The client is still saying it is loading slowly. Two questions:

    1. What is your experience now with the homepage video? (It pops right in for me)
    2. Are we at a place where looking at hosting resources is appropriate?

    Sincerely,
    Greg

    in reply to: ORG | Theme Not Updating “Automatically” #1396703

    Hello Rikard,

    I installed that plugin. Do you want to keep this open until the next update comes out?

    I’m okay with closing this. I can always reference it if needed.

    Thanks for the help,
    Greg

    in reply to: Header help – design layout? #1377423

    My apologies Support Team – this ticket may be closed.
    ~ Greg

    in reply to: critical error with avia? framework? #1377422

    Hello Yigit,

    You are correct, sir – that update fixed things…
    All is calm; all is bright.

    Thank you – and happy new year!!

    Thank you for continuing to support this awesome theme!
    Greg

    P.S. This ticket can be closed. gw

    in reply to: critical error with avia? framework? #1377278

    By the way… I attempted to download a new theme directory from Envato – completely remove the “live” directory and upload the downloaded one via FTP. Alas… still a critical error.

    in reply to: critical error with avia? framework? #1377277

    Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, string given in /home/coffeeworks/public_html/wp-content/themes/enfold/framework/php/function-set-avia-frontend.php:2256 Stack trace: #0 /home/coffeeworks/public_html/wp-content/themes/enfold/includes/admin/option_tabs/avia_performance.php(363): avia_count_active_plugins() #1 /home/coffeeworks/public_html/wp-content/themes/enfold/includes/admin/register-admin-options.php(296): include(‘/home/coffeewor…’) #2 /home/coffeeworks/public_html/wp-content/themes/enfold/framework/php/class-superobject.php(269): include(‘/home/coffeewor…’) #3 /home/coffeeworks/public_html/wp-content/themes/enfold/framework/php/class-superobject.php(220): avia_superobject->_create_option_arrays() #4 /home/coffeeworks/public_html/wp-content/themes/enfold/framework/php/class-superobject.php(166): avia_superobject->init() #5 /home/coffeeworks/public_html/wp-content/themes/enfold/framework/php/class-superobject.php(580): avia_superobject::instance() #6 /home/coffeeworks/public_html/wp-content/themes/enfold/framework/avia_framework.php(101): AviaSuperobject() #7 /home/coffeeworks/public_html/wp-content/themes/enfold/functions.php(215): require_once(‘/home/coffeewor…’) #8 /home/coffeeworks/public_html/wp-settings.php(585): include(‘/home/coffeewor…’) #9 /home/coffeeworks/public_html/wp-config.php(84): require_once(‘/home/coffeewor…’) #10 /home/coffeeworks/public_html/wp-load.php(50): require_once(‘/home/coffeewor…’) #11 /home/coffeeworks/public_html/wp-blog-header.php(13): require_once(‘/home/coffeewor…’) #12 /home/coffeeworks/public_html/index.php(17): require(‘/home/coffeewor…’) #13 {main} thrown in /home/coffeeworks/public_html/wp-content/themes/enfold/framework/php/function-set-avia-frontend.php on line 2256

    in reply to: Load Background Image Until Video Loads #1377272

    Hello Mike,
    Sorry for the late response. This ticket can be closed.
    (I didn’t get a chance to attempt the solution; the client changed their mind.)

    Saving this for future reference, however. Thank you for taking time to support me, Mike.

    FYI,
    Greg

    in reply to: critical error with the theme #1377170

    This seems like the same issue – so I am replying on this thread… let me know if you want a new thread started.

    The site is: https://coffeeworks.com/

    This is the error I see:
    Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, string given in /home/coffeeworks/public_html/wp-content/themes/enfold/framework/php/function-set-avia-frontend.php:2256 Stack trace: #0 /home/coffeeworks/public_html/wp-content/themes/enfold/includes/admin/option_tabs/avia_performance.php(363): avia_count_active_plugins() #1 /home/coffeeworks/public_html/wp-content/themes/enfold/includes/admin/register-admin-options.php(296): include(‘/home/coffeewor…’) #2 /home/coffeeworks/public_html/wp-content/themes/enfold/framework/php/class-superobject.php(269): include(‘/home/coffeewor…’) #3 /home/coffeeworks/public_html/wp-content/themes/enfold/framework/php/class-superobject.php(220): avia_superobject->_create_option_arrays() #4 /home/coffeeworks/public_html/wp-content/themes/enfold/framework/php/class-superobject.php(166): avia_superobject->init() #5 /home/coffeeworks/public_html/wp-content/themes/enfold/framework/php/class-superobject.php(580): avia_superobject::instance() #6 /home/coffeeworks/public_html/wp-content/themes/enfold/framework/avia_framework.php(101): AviaSuperobject() #7 /home/coffeeworks/public_html/wp-content/themes/enfold/functions.php(215): require_once(‘/home/coffeewor…’) #8 /home/coffeeworks/public_html/wp-settings.php(585): include(‘/home/coffeewor…’) #9 /home/coffeeworks/public_html/wp-config.php(84): require_once(‘/home/coffeewor…’) #10 /home/coffeeworks/public_html/wp-load.php(50): require_once(‘/home/coffeewor…’) #11 /home/coffeeworks/public_html/wp-blog-header.php(13): require_once(‘/home/coffeewor…’) #12 /home/coffeeworks/public_html/index.php(17): require(‘/home/coffeewor…’) #13 {main} thrown in /home/coffeeworks/public_html/wp-content/themes/enfold/framework/php/function-set-avia-frontend.php on line 2256

    (I just started a new thread for my issue with Private Content relevant to site)

    • This reply was modified 1 year, 3 months ago by Donkies11. Reason: informing new thread started
    in reply to: critical error with the theme #1377168

    Hello,

    I am having the exact same error – also hosting with GoDaddy.

    FYI,
    Greg

    in reply to: YouTube Elements are showing on initial video load #1374841

    We can close this – sorry for not responding sooner.

    I am loading video from server now.

    in reply to: "Weird" white space at top of landing page #1371402

    never mind… when I added another element, things worked out. this can be closed. sorry to bother you… %-)

    in reply to: Video not viewing on mobile #1361287

    Hello Ismael/Support,

    Just checking back in… also, regarding background video:
    I am seeing elements from the YouTube player come in such as the title in the upper left corner, “Watch Later” and “Share” links in the upper right corner.

    Is there a way to keep these elements from showing?
    Right now, people on phone are seeing a “Play” button in the center of the screen – and video isn’t playing as mentioned.

    (Do you prefer this get opened as a new support item?)

    Sincerely,
    Greg

Viewing 30 posts - 1 through 30 (of 257 total)