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Viewing 30 posts - 1,381 through 1,410 (of 8,514 total)
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  • in reply to: Website looks different in Mac #288656

    Hi!

    I’ve tagged the topic for Josue since I’m not sure what he had in mind to try. This is the font that gets pulled in so if its happening because of how Google Fonts is delivering the font to you we wouldn’t be able to fix that unfortunately: https://www.google.com/fonts/specimen/Roboto

    Best regards,
    Devin

    I don’t know what is causing the sidebar to get set as hidden but the hidden class is causing the sidebar on your single product pages to be invisible.

    Add the following css to force it to be visible and you’ll see the temp text widget I added:

    
    #top #main .single-product-main-image .sidebar, #top #main .single-product-main-image .inner_sidebar {
    visibility: visible !important;
    position: initial !important;
    }
    
    in reply to: Only showing 1 product in the woocommerce backend #288620

    Hi Sander!

    What kind of backup of the products do you mean?

    Best regards,
    Devin

    Hi Ed!

    Nothing I can think of would cause something like that to happen by a theme interaction. The analytics field really only pastes whatever code you add to the field right back into the source of your site.

    You could try using any of the other plugins that have analytics support or even add it directly to your header or footer manually though I don’t think that would change whats happening in this case.

    As far as I know this is the only report of something like this and don’t think its a theme conflict with GA.

    Cheers!
    Devin

    Hi!

    Because Firefox mobile has such an extremely poor mobile experience and close to less than 1% user base Kriesi decided that he is not going to add support for it with Enfold at this time. As far as I know this is only the second time its come up as an issue in the past year and it was at that last time Kriesi looked in to it.

    With Chrome and Safari mobile there shouldn’t be any issues however. On desktops the theme has full support for the latest Chrome, Firefox, Safari and even some Opera support. Then with IE there is some fallback for IE8 and then 9+ just about no difference from other modern browsers.

    I have a GS2 that I’ve tested the theme on and have not had any issues though I don’t have a kindle to test on.

    As to why the browserstack is showing kindle devices incorrectly, I don’t know. It could be in how its rendering Kindles android environment since they use Silk by default. My guess would be that if there is a specific rendering issue with Silk that Kriesi would also not add specific support for it since its market share for usage is also under 1%. I’ll tag the topic for him however since he is the ultimate decision maker for things like that :)

    Regards,
    Devin

    in reply to: Error 404: Page Not Found #288346

    Hi Joshua!

    Sounds like it might be a permalink issue. Go to the WordPress Settings>Permalinks and change the option to default and then save. You can try changing it back to one of the pretty permalink options in case it just needed to regenerate the htaccess file.

    Regards,
    Devin

    in reply to: Cart Empty on IE #288344

    You can test if its a theme conflict by switching to one of the twenty something themes. The main developer for WC talks about how they handle sessions here which should be helping to overcome any server issues: http://mikejolley.com/2013/12/problems-with-cart-sessions-and-woocommerce/

    in reply to: More issues with iPad mobile menu #288343

    Hey Ivana!

    Unfortunately that kind of bug fixing and individual cleanup isn’t something we can do via support. What I would suggest is to post the mockup of what the client wants, the current bugs/issues and get a quote on Codeable.io . That is where I typically freelance (though not currently) and its a solid way to still provide for the client but have it all done in one swoop correctly and cleanly.

    The current partial css hacks/fixes are a bit jumbled so changing one element.

    The facebook frame one is the only tricky issue. The facebook embed code isn’t responsive so it will get that cut off unless you target the embed code directly and then create custom css breakpoints for it.

    Regards,
    Devin

    in reply to: custom 404 page? #288341

    Hi!

    Do you have an example ‘bad link’ we can see on your site? I’ve never heard of an IE11 only issue with the 404 page so if we can see it live it will help figure out what might be happening.

    Cheers!
    Devin

    in reply to: Documentation – Folder unaccessible in the Zip file #288340

    Hey!

    I’ll ask Kriesi to check it out. If you want a bit more of a walk through I do a step by step walkthrough of opening up the zip and the files in this video: https://vimeo.com/channels/aviathemes/64927356

    Regards,
    Devin

    in reply to: Slider / Dummy Data #288336

    Hey Jcochran904!

    Try publishing the page instead of just previewing. I’ve never had any good interaction with WordPress previews and even less with some of the more javascript heavy theme elements.

    The fullscreen slider demo is in the version 7 homepage: http://kriesi.at/themes/enfold/homepage/home-v7-one-page-portfolio/

    Regards,
    Devin

    Hi!

    Try going to WooCommerce>System Status and then see what the system report there says for your memory limit and if there are any other warnings.

    If possible, try increasing it further in case there is some other plugin that requires even more than the normal combo of theme+WooCommerce.

    Best regards,
    Devin

    in reply to: Enfold no longer responsive? #288333

    Any of use can make a mistake and with the thousands of lines of code in the theme we encourage everyone to report bugs to us so that we can fix them. It would never behoove us to hide that we fixed a bug since we would then have to hide its being fixed into an update which could then cause issues for developers who keep a hard eye on change logs to make sure their client sites and customization isn’t effected by an update.

    So no, we didn’t fix anything since as far as I know the only discussion we had on your topic and issue was how we didn’t see anything to fix.

    in reply to: woocommerce-mod.css in child theme #288332

    Hey!

    Try adding the following CSS to your Quick CSS (located under the Styling Tab in the theme options) :

    
    #top .cart-collaterals .cart_totals {
    width: 100%;
    }
    

    You can also add it to your child style.css

    Cheers!
    Devin

    in reply to: No Enfold Dummy Data Button #288331

    Hi!

    Is it showing in the import/export section at all? It was moved a few updates ago but I’ve not yet updated the video walkthrough for it.

    Cheers!
    Devin

    in reply to: Adjust magazin layout (shortcode and avia element) #288329

    Hi Sven!

    It is definitely possible to modify the element though its best to do it in a child theme. I hadn’t planned on making it available yet but I’ve actually modified the magazine shortcode for use in our upcoming documentation site update and you can see that child theme as a good example.

    Here is the github repo for it: https://github.com/DevinVinson/enfold-child-docs

    Its a fork of my starter child theme: https://github.com/DevinVinson/enfold-child-starter which has the shortcodes folder and function set up in as well.

    Then you can customize the php to get the load out how you want it.

    Best regards,
    Devin

    in reply to: Magazine first two entries display large #288328

    Hi!

    It looks like unfortunately its a bit more complicated than Ismael originally intended. The supporting css isn’t in place to allow for that kind of layout so it would need to be handled by a freelance developer so that the magazine element will continue to be fully responsive and display in the customized way you want.

    You could use the magazine elements together to get any of the layouts that are on the demo page here: http://kriesi.at/themes/enfold/homepage/home-v10-magazine/

    The small magazine elements however don’t have the excerpt ability.

    Best regards,
    Devin

    in reply to: Big list of questions! :) #288323

    Hi!

    For the gallery/column issue, you would need to constrain the columns to that size with either css or adding blank columns on either side of the content.

    So giving the content a custom class or using the color section ID and placing them in a color section you could easily target that container and make it smaller. This field:

    Then it would be something like:

    
    #yourcontainer .container {
        max-width: 800px !important;
    }
    

    The function for the sorting shouldn’t have any possible effect on the images. It would have to be something else. Try first deactivating all active plugins and then removing the custom css and functions so that you are just about back at the stock theme. Turn on the plugins on at a time to make sure there was no conflict with one. Then re-add in the customizations if you think it might have been from there.

    Best regards,
    Devin

    Hi anjmat!

    That moves the regular single product widget area from under the images to the right of them. So all its doing is moving get_sidebar(); from one area and into another.

    Cheers!
    Devin

    in reply to: Enfold Theme Issues #287845

    First try deactivating *all* plugins you have active including Jetpack. Make sure that with WP Super Cache you enable it, clear the cache, then re-disable it so that its not being used.

    Then try checking over the issues with logging in.

    I tried editing and creating the blog posts I wasn’t able to reproduce any issues on my end however.

    For #4, what page is that happening?

    in reply to: Can't Enlarge Page View on IPhone and IPad! #287835

    Hey Songdance!

    Typically that is disabled on all responsive themes and sites. However, you can change the content meta values if you’d like by editing this line in your header.php file:

    
    
    if( strpos($responsive, 'responsive') !== false ) echo '<meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1">';
    
    

    see: http://css-tricks.com/snippets/html/responsive-meta-tag/

    Specifically the maximum scale option which you should be able to just remove. Make sure to do this in a child theme if you don’t want to re-do the change after each theme update.

    Best regards,
    Devin

    in reply to: Missing stylesheet inital upload #287833

    Hi!

    It looks like there may be an issue with the WordPress install. There are a bunch of 404 errors with the tinymce elements not loading in when viewing a page to edit it.

    Try disabling all plugins and then go to the WordPress dashboard>Updates and then Re-install version 3.9.1 of WordPress on top of your installation to try and get those files installed and available on the server.

    Regards,
    Devin

    in reply to: can I add a new font which is not a google one? #287828

    Hey chryseis!

    You can add in an external font just like on any other WordPress or even html based site. See: http://www.font-face.com/ and there are at least a couple of plugins on the WordPress repository that will help you in uploading the font files to your WordPress installation as well since the theme doesn’t have a built in mechanism for it at the moment.

    Cheers!
    Devin

    in reply to: Website looks different in Mac #287826

    Hey!

    Is there any other information for us to go on other than it looks different? Is it something specific like font, color, sizes or layout elements? What browser is it on the other computers and what versions of the browser(s) as well as operating system is it?

    The more information we have to try and duplicate it the more likely we are to find the cause of the visual errors.

    Cheers!
    Devin

    in reply to: Enfold no longer responsive? #287825

    Hi Gary!

    Nothing has changed with the theme to make it or its interaction with LayerSlider no longer responsive. I believe I mentioned it a few times before in your other threads but it sounds like the slideshow you are/were using got corrupted. At that point you would re-create the slideshow and it will work like it did originally.

    I know its frustrating to hear that an issue is singular to your installation but as of right now it still is for us and seemingly for LayerSlider devs as well. I’ve played with Revolution slider which is a pretty comperable and possibly better alternative and the cost is minimal for a single use license.

    If you are still completely unsatisfied Envato (ThemeForest) would be the only contact point for a refund since Kriesi.at support is separate entity and we really can’t even see user data on ThemeForest.

    Best regards,
    Devin

    Hi pako69!

    I’ll tag the topic for Kriesi as I’m not currently getting that same thing when I view the site on my personal ipad or with any emulators.

    For the screenshots, is it on first load of the page/refresh with each orientation or with the page live and then you turn the screen?

    Best regards,
    Devin

    in reply to: Portfolio for pages #286777

    As Brock mentioned you can add a taxonomy (categories and post tags) to all of your content though I didn’t originally mention it as I wasn’t sure that was quite what you were looking for.

    If it will work for you however its a great option :)

    It could be but I don’t know much about MT’s didicated setup and what effects it might have.

    in reply to: Redirecting URL Woocommerce 2.1.12 Errors #286774

    Hey aovivo!

    The only way to check would be to switch to any of the twenty something themes and check to see if the issue happens there. So far I’ve not read any reports of WooCommerce issues.

    Also make sure that you are using Enfold version 2.8.1 which is the current most up to date version.

    Best regards,
    Devin

    in reply to: Adding Background color and need to find on style.css #286773

    Hi!

    First I would suggest updating your theme files so that you have the most recent and up to date theme version. See: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Then you can change the styling options in your general styling tab to change the colors as needed. Right now you have yellow, #ff3338 set as one of the main colors which is where the bold text is getting its color from as well as in the navigation.

    Best regards,
    Devin

Viewing 30 posts - 1,381 through 1,410 (of 8,514 total)