What version of Chrome are you using? I get no difference between the two pages and there should be no difference in general.

And with IE11, make sure that it isn’t in compatibility mode as some users have had issues with IE doing that lately and it causing issues.

Very strange. I’ve now checked it across all of my computers here and have had no issues with your sites video on my end. I can’t imagine why it would work for me and not you.

I’ve asked the other support crew to check on their end as well as Kriesi.

Hey Lynn!

Just as a general aside, support is not for customization services. We do what we can but in general support does not cover customization beyond what the theme elements offer. We will very often help anyway but if the queues get long we’ll opt out of it so that bugs/issues can get addressed.

I’m not sure why the topics were closed but we’ve had issues with them getting closed automatically when they shouldn’t.

As for the issues:

• LayerSlider is a plugin that is included in the theme. It does not have a function to be hidden on mobile. This isn’t a bug and it isn’t advertised as doing this. You can hire someone to add in this kind of functionality if its a must-have feature for you.
• Custom buttons added by a user into areas not designed for them would fall under customization the user is responsible for. You can easily use media queries to customize them as needed if you are at all familiar with media queries and css. Going through your topics I can see that you are not which is why I can understand that it has been difficult for you to solve. I would recommend you looking into a freelance developer from either Codeable or Microlancer. It shouldn’t be more than 30 minutes of a task to get the positioning sorted out.
• Changes are only unstable if added in incorrectly or if there is an issue with a specific change.
• Page speed on any WordPress premium theme is a huge topic by itself. Lots of images, image optimization, server speed and active plugins are a huge factor and by itself the theme score pretty well with yslow and others. You do not *need* to have a CDN or to even minify the css/js files.

So again, I don’t know why your topics were closed by please understand that it was free customization and not support that you were getting and asking for.

Regards,
Devin

Hey!

This video shows as disabled embeding by request of the author: http://www.seeitfeelit.nl/

I just tested in Safari7.0.1 on my MBP and had no issues with:http://fremtidensform.staging.wpengine.com/ (hosted on WPengine) or http://www.blackbeltacademy.info/test/

I have no idea why it wouldn’t appear to work on your end. Can you try refreshing your local cache, trying in incognito/private browsing and make sure there are generally no other factors involved?

Best regards,
Devin

Hi!

The video script will load in multiple video files as needed as long as they are in the same directory with the same name as the video url you add in.

I touch on that briefly in the Color Section video here http://vimeo.com/86284134

Cheers!
Devin

@Richard – I’m having no issues when viewing your site at the moment. Is this with a specific browser/OS combination?

@Synne – What version of Firefox, Safari and what is the page and vimeo link?

Now that 2.5 is out can you try updating and then re-setting the settings on that page. We had someone else with a somewhat similar issue but updating seems to have cleared it up.

Hi!

If you log out of your account you can see the reply is marked as private.

For your issue, if it isn’t working using the WordPress video shortcode you can try using the themes shortcode instead. For reference, here is WordPress’s shortcode information: https://codex.wordpress.org/Video_Shortcode

Regards,
Devin

Hi Smaskit6!

You could purchase a license for the client so that they are able to update it within the theme. A single license is only good for one site so you wouldn’t be able to use the same license on multiple client sites anyway.

As far as I know there isn’t a function to remove the option in the theme options right now however.

Regards,
Devin

Hi jcjones08!

Try first switching to one of the default WordPress themes and see if your Menus manager works then. If so, re-install the theme like you would an update but over FTP instead of from the theme options.

See: https://vimeo.com/channels/aviathemes/67209750

Cheers!
Devin

@mmichael1991 – I would suggest for now to change them to fixed backgrounds. I need to talk to Kriesi to confirm but it looks like the parallax setting uses the content within the color section to establish a movement baseline. Eg, where the eye would see the change in perspective.

Edit: Try updating the theme with the most recent version on ThemeForest. It should be 2.5.1. Kriesi said it should work even with nothing inside. If 2.5.1 isn’t up on ThemeForest yet it should be soon.

• This reply was modified 11 years, 5 months ago by Devin.

Hey jmaguirrei!

You’ll need more content on the page to really see any difference.

Regards,
Devin

Update your theme to the most recent version which should fix the issues that I can see when checking it in IE8.

We’ll need to know the information about the device to be able to try and debug that further.

Hi D5WDesignGroup!

There was a change with how column content is rendered but it doesn’t remove responsive support. Can you provide a link to the page?

Best regards,
Devin

Hi!

If you have a color section with a minimum height it gets this css which casues fade in effect:

.js_active .av-minimum-height .container {
opacity: 0;
-webkit-transition: opacity 0.6s ease-in;
-moz-transition: opacity 0.6s ease-in;
-o-transition: opacity 0.6s ease-in;
-ms-transition: opacity 0.6s ease-in;
transition: opacity 0.6s ease-in;
}

You can add the same to your Quick CSS or custom.css file and change the opacity value to 1 to cancel it out.

Cheers!
Devin