Forum Replies Created
-
Posts
-
Here is the latest information sent to me by BlueHost support:
Hello Dana,
Glad to reconnect with you again, This is Akshatha and I understand how important it is to have your website functioning properly, and I sincerely apologize for any inconvenience caused regarding the restoration of the Enfold Child Theme.
Upon review, I can confirm that the website files and database tables have been restored from the requested date, and all the contents available in the backup have been successfully restored to the site. However, since you’ve noted that the restored contents do not seem to include the necessary data for the Enfold Child Theme, I have thoroughly checked the contents of the Enfold Child Theme in the file manager and attached the screenshot for your reference.
Currently, the domain points to the following directory: /home1/abafousu/public_html/abridgetoachievement
I checked the theme data inside the directory: /home1/abafousu/public_html/abridgetoachievement/wp-content/themes
Here are the details of the restored contents:
Plain Text
(Email address hidden if logged out) [~/public_html/abridgetoachievement/wp-content/themes]# du -sch *65M enfold84K enfold-child0 index.php8.6M twentytwentyfive3.5M twentytwentyfour2.6M twentytwentyone.1.3.zip2.8M twentytwentythree87M total
The “enfold-child” folder has a size of 84K, and this data matches what we restored from the backup. Additionally, I checked the size of the “enfold-child” folder in all available server backups,Backup dates: Daily Mar 12 21:54
Weekly Mar 6 20:51
Monthly Feb 13 20:58
and the details are as follows:
Daily Backup:
Plain Text
65M /home/box5791.bluehost.com/backup1/cpbackup/daily/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/enfold84K /home/box5791.bluehost.com/backup1/cpbackup/daily/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/enfold-child0 /home/box5791.bluehost.com/backup1/cpbackup/daily/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/index.php8.6M /home/box5791.bluehost.com/backup1/cpbackup/daily/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyfive3.5M /home/box5791.bluehost.com/backup1/cpbackup/daily/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyfour2.6M /home/box5791.bluehost.com/backup1/cpbackup/daily/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyone.1.3.zip2.8M /home/box5791.bluehost.com/backup1/cpbackup/daily/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentythree82M total
Weekly Backup:Plain Text
65M /home/box5791.bluehost.com/backup1/cpbackup/weekly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/enfold84K /home/box5791.bluehost.com/backup1/cpbackup/weekly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/enfold-child0 /home/box5791.bluehost.com/backup1/cpbackup/weekly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/index.php8.6M /home/box5791.bluehost.com/backup1/cpbackup/weekly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyfive3.5M /home/box5791.bluehost.com/backup1/cpbackup/weekly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyfour2.6M /home/box5791.bluehost.com/backup1/cpbackup/weekly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyone.1.3.zip2.8M /home/box5791.bluehost.com/backup1/cpbackup/weekly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentythree82M total
Monthly Backup:Plain Text
65M /home/box5791.bluehost.com/backup1/cpbackup/monthly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/enfold84K /home/box5791.bluehost.com/backup1/cpbackup/monthly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/enfold-child0 /home/box5791.bluehost.com/backup1/cpbackup/monthly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/index.php8.6M /home/box5791.bluehost.com/backup1/cpbackup/monthly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyfive3.5M /home/box5791.bluehost.com/backup1/cpbackup/monthly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyfour2.6M /home/box5791.bluehost.com/backup1/cpbackup/monthly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentyone.1.3.zip2.8M /home/box5791.bluehost.com/backup1/cpbackup/monthly/abafousu/homedir/public_html/abridgetoachievement/wp-content/themes/twentytwentythree82M total
As you can see, in all backups, the “enfold-child” folder consistently has a size of 84K. Therefore, the data that has been restored is identical to what exists in the backups.If you would like us to attempt another restoration from a different backup date, we can certainly proceed. Please let us know the desired backup date and whether you want the full website and database restored or just the Enfold Child Theme files.
For your convenience, you can use the following template to grant us permission: “I grant permission to restore [specify files or entire website] from the date [specify date].”
With your permission we’ll proceed further with the restoration.
We are here to assist and ensure your website is fully operational. Should you need any further investigation or clarification, please let us know.
Regards,
Akshatha N.
Escalated SupportI don’t understand these instructions. I don’t know how to do what you suggested. I would be very grateful if you would give me detailed instructions on completing these steps.
While you’re in my website, I would be extremely grateful for your help with one other issue.
I use a fullscreen slider with 3 rotating pictures at the top of my Welcome page that no longer loads. All a viewer sees is white space.
Thanks, in advance, for your help!
Hello! I have lifted the block so you should have access now. Please let me know what country you’re in so that I can block all the other countries again but still leave you site access.
Thanks!
That worked perfectly! Thank you! Although, it created a different issue.
Now that the main link isn’t “clickable”, once you choose a sub-menu link, the main menu name no longer retains the white background color it gets when the visitor hovers over it. Therefore, there is no “signal” to the visitor that they are on a link under that menu item. Is there a way for the main menu name to remain a different “active” color with the changes I’ve made?
Hi,
I think I’ve misunderstood your suggestions. When I tried to add a custom link to the menu, the system wouldn’t let me without adding a URL.
Help, please.
Hi, Jordan,
Thanks for that code. It fixed my first request regarding the placement of the top of the drop-down menu.I would be grateful if you would also let me know how to do the following:
For my pages with drop-down menus, how do I make the main menu item “unclickable” so that visitors can only click on one of the drop-down menu items/buttons/links?
I just found a post showing how to install the Classic Editor plugin and now it’s back! Thank goodness! All solved! You can close this thread.
I was just on my website doing a different update and saw that everything was magically working again!
Thank you SO much! You are the BEST!!!!!!
I appreciate your response, but I have no idea what to do with this information in order to fix the problem.
The sliders are on the Welcome, Services and Employment pages. There isn’t any slider on the Contact page at all.
I just changed the contact page to be a link a few days ago. The problem with the slider started well before that.
I would be so grateful if you would tell me how to fix the problem.
Thank you!I’m not sure if the problem is with the fullscreen slider or the layer slider or both. I don’t have a tablet, so I can’t check that. Here’s what I see on my computer and my phone:
Welcome – Top – Doesn’t work on either computer or phone.
Welcome – Bottom – Works on both computer and phone.
Services – Top – Doesn’t work on computer. Does work on phone.
Services – Bottom – Doesn’t work on computer. Does work on phone.
Employment – Top – Doesn’t work on computer. Does work on phone.
Employment – Bottom – Doesn’t work on computer. Does work on phone.I’m sorry! I’ve included updated login info below. I’ve tested it, so it should work for you.
Thank you for your help!
Would it be possible to have the line on the open tab appear like underlining the word/name of the tab instead of having it be part of the border? On areas that have white backgrounds, the line on the border isn’t really visible.
Thanks!The CSS for the line worked. Thank you!
I don’t understand what you mean by changing ” the URL or link to this value: #”. I tried changing the permalink from “resources” to “#”, but when I saved the new “#: link, it automatically changed to “1914-2”. Afterwards, when I clicked on “Resources”, it still opened the Resources page. I’d appreciate more guidance, please.
That looks great! Thanks, Nikko!
Can you please help me add a white line under the name of the tab that is currently open so people know where they are on the site? I believe there is a checkbox somewhere in styling that needs to be checked or unchecked to make this happen, but I can’t find it.
Also, my Resources tab is a mega menu. Is there a way to “block” people from clicking on “Resources” and only allow them to click on one of the sub-menu items?
Thanks!
Again, my apologies! I deleted that user login and set up another. I logged in myself to be sure it was working. Please try the credentials below.
Thank you for getting back to me so quickly! I’m sorry that the login info didn’t work. I reset the password and copied the new info below. I look forward to hearing from you soon! Thanks!
I updated the theme. Thank you for the suggestion.
Unfortunately, when creating my site, I imported and modified the demo site “Enfold Gyn”. It has certain elements that seem to be “hardwired” to appear red. I tried changed them to other colors in Advanced Styling, but nothing changed. In addition, throughout my site, whenever I want to bold something, it turns red, too. Trying to fix that in advanced styling also didn’t work.
I’d be thrilled and eternally grateful if you could fix that for me!
Hi, John,
All I’m asking is to change my menu and my slider fonts to Comic Sans.
Everything else in my message above is what I currently have in my Quick CSS. I wanted to include that information in my post in case some of my coding was incorrect and was blocking the change to Comic Sans on my menu and slider fonts.
Thank you!
I suspect it has to do with the number of pixels above which I should hide the slide so it doesn’t appear on PC views. What is the correct pixel number to use for that?
Thanks, Victoria! Please help me fix the problem of my disappearing text on my sliders when viewed on tablets in landscape mode.
No, that’s not correct. The Chewy font that I’m using as headers on my website doesn’t show up as Chewy font on smaller screens. Instead, it shows up as a scripted font on smaller screens. I love the Chewy font on my PC view and I don’t want to change that. I do not like the scripted font that shows up on the smaller screens.
If you know how to make the Chewy font show on smaller screens, that would be my first choice. If I can’t have the Chewy font on smaller screens, then I’d like to use the Helvetica Neue font on the small screens.
The code I showed you above corrected the scripted font to Helvetica Neue on smaller screens in all cases except for those listed below, which still show up as scripted fonts. Please help me change the font in the views listed below so that it shows as Helvetica Neue font.
* Tablet Menu and Mobile Phone Menu
* Tablet Header and Slider Elements in Landscape modeI appreciate your help correcting this issues!Here are my remaining font issues:
Thanks, Victoria! I’m so close to being done and can’t wait to publish my site! Here are my remaining issues for the slides I created with LayerSlider WP:
* The sliders take too long to load – The load time varies between 6 seconds up to 15 seconds.
* The text disappears on tablets in landscape mode.
Thanks!Here’s what I currently have in my Enfold Child Style.CSS sheet:
/*The following changes all header fonts from Chewy to Helvetica on Mobile Devices*/
@media only screen and (max-width: 1024px) {
.avia-caption-title, .avia-caption-content, body div .avia-button, h1, h2, h3, h4, h5, h6 { font-family: ‘HelveticaNeue’, ‘Helvetica Neue’, Helvetica, Arial, sans-serif;}.avia-caption-content p {font-size: 16px; line-height: 18px;}
#top .av-main-nav > li > a, #top .main_menu .menu li ul a {font-family: ‘HelveticaNeue’, ‘Helvetica Neue’, Helvetica, Arial, sans-serif; }
}
/*End of code that changes all header fonts from Chewy to Helvetica on Mobile Devices*//*The following increases caption font size and decreases button font size on Mobile Devices*/
@media only screen and (max-width: 1024px) {
.responsive #top .slideshow_caption .avia-caption-content p {font-size: 20px !important; line-height: 20px;}.responsive #top .slideshow_caption h2 {font-size: 28px !important;}
#top .avia-slideshow-button.avia-color-light {padding: 8px 10px; background-color: rgba(0,0,0,0.2); font-size: 16px !important;}
}
/*End of code that increases caption font size and decreases button font size on Mobile Devices*/Thanks for your help! We’ve made progress. Here are my remaining font issues:
* Tablet Menu – Portrait and Landscape – The text is a script font and doesn’t match my site.
* Tablet Header and Slider Elements – Landscape – The text is a script font and doesn’t match my site.
* Mobile Menu – The text is an unusual font that doesn’t match my site.I appreciate your help correcting this issues!
Yes! Those are two of the ones I’d like to change.
Full Slider: I was happy with the look of the full slider text, the 2nd photo you attached, but then I made some adjustments to the site that changed the font sizes. The font sizes of the full slider view on my phone have changed. Unfortunately, I’ve been working on so many site elements, I can’t remember what I would have done that would have caused these changes.
I’m happy with how everything looks on my PC, but I’d like to be able to adjust the Full Slider font sizes on mobile phone views. I’d like “A BRIDGE TO ACHIEVEMENT” to be a little bigger. I’d like the caption text to be bigger. I’d like the “LEARN MORE” button to be smaller. I’d also like the font size of “LEARN MORE” to be slightly smaller than the size of “A BRIDGE TO ACHIEVEMENT”.
Also, the font style for headers changes to a script style on mobile devices in landscape mode, but displays correctly on portrait mode. It still displays as a script style in both modes on tablets. I’d don’t want a script font on any of the devices or views. Here’s CSS I’m using on the Enfold Child Style.CSS page:
/*The following changes all header fonts from Chewy to Helvetica on Mobile Devices*/
@media only screen and (max-width: 767px) {
.avia-caption-title, .avia-caption-content, body div .avia-button, h1, h2, h3, h4, h5, h6 {
font-family: ‘HelveticaNeue’, ‘Helvetica Neue’, Helvetica, Arial, sans-serif;
}
.avia-caption-content p {
font-size: 14px;
line-height: 14px;
}#top .av-main-nav > li > a,
#top .main_menu .menu li ul a {
font-family: ‘HelveticaNeue’, ‘Helvetica Neue’, Helvetica, Arial, sans-serif;
}
}Parallax Photo at the bottom of my page on the phone & tablet views: I’d like to know what picture size to use, or a different element to use, so that we can see the full photo size on mobile and tablet devices, just like on the PC view.
Thanks, in advance, for your help!
Hi, Victoria,
You were seeing that slider because I updated my Enfold theme yesterday and have been playing with various sliders trying to find one that worked well for my phone. I did find one that worked fine for the header slides. So here’s my remaining question:
Parallax with Overlay and Call to Action – I tried changing the photo to fixed and then to scroll. Neither made the picture fit on my phone screen. What solution do you think would be best to have this info display properly on my phone.
I appreciate your guidance!
