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May 8, 2022 at 4:22 pm in reply to: Back to previous page slide out? #1350949

damon129
Participant

Thank you.

April 3, 2022 at 10:44 pm in reply to: Blog Post Layout Issues #1347078

damon129
Participant

This 100% worked. Thank you. Not sure why it changed but it is now fixed. Thank you.

July 21, 2021 at 1:22 pm in reply to: Dropdowns in Main Menu Not Loading #1311140

damon129
Participant

I’m going to take this to my server admin to investigate more. On this site, https://rmsdev21.wpengine.com/, can you please tell me:

1. Where my theme files should be served from?
2 An example of where they are serving from the wrong place.

Thanks,

July 20, 2021 at 2:24 pm in reply to: Dropdowns in Main Menu Not Loading #1310885

damon129
Participant

Ok, it would seem that the CDN is not the issue. Here is what I have done to try to isolate the issue.

1. I copied the current site to a dev instance: https://rmsdev21.wpengine.com/ You can see the dropdowns are now working but not in the right place when they open.

2. I restored production a previous backup to a point where the dropdowns were working. You can now see this on: https://radiancemedspaatlanta.com/

3. I also turned the CDN back on for production and as you can see it’s still working.

So the difference between the two installs is this: dev is running your theme version 4.8.3, and prod is running version 4.8.1 with jquery active. It would seem to me that there is an issue with the theme.

Can you please advise?

July 18, 2021 at 8:26 pm in reply to: Dropdowns in Main Menu Not Loading #1310635

damon129
Participant

This reply has been marked as private.

July 18, 2021 at 8:18 pm in reply to: Dropdowns in Main Menu Not Loading #1310633

damon129
Participant

This reply has been marked as private.

July 18, 2021 at 6:26 pm in reply to: Dropdowns in Main Menu Not Loading #1310619

damon129
Participant

There is no CDN running on the site. I’m not sure what I’m supposed to do with the CSS file in private data. Please advise.

July 17, 2021 at 1:20 pm in reply to: Dropdowns in Main Menu Not Loading #1310489

damon129
Participant

Plugin disabled and no change. Feel free to test / turn off on your own as well. I turned it back on for the time being.

July 16, 2021 at 12:04 pm in reply to: Dropdowns in Main Menu Not Loading #1310391

damon129
Participant

Cache cleared and also turned off minification. No change.

July 15, 2021 at 2:51 pm in reply to: Dropdowns in Main Menu Not Loading #1310294

damon129
Participant

This reply has been marked as private.

July 12, 2021 at 3:33 pm in reply to: Burger menu requires 2 taps to open #1309816

damon129
Participant

That seems to have fixed it. Thank you.

January 5, 2021 at 9:24 pm in reply to: Mobile menu not displaying #1270475

damon129
Participant

Ok, I understand the situation now. Thanks for the clarity and help. My site is working as it should now. :)

January 5, 2021 at 9:00 pm in reply to: Mobile menu not displaying #1270471
damon129
Participant
Now I see. Thanks!

And now the next step is to see what comes up in the “logged deprecations” tab, correct?

From your other replies, it seems like you’ve spoken to their support team and this is a known issue? I’m wondering if rolling back a theme update is a possible solution in the meantime.

Thanks so much for the help.
- This reply was modified 3 years, 10 months ago by damon129.
January 5, 2021 at 8:17 pm in reply to: Mobile menu not displaying #1270465

damon129
Participant

So I installed Jquery Migrate Helper plugin. But I do not see “go to tools and enable legacy support.” Can you let me know where exactly I should find that?

Thanks!

January 5, 2021 at 7:02 pm in reply to: Mobile menu not displaying #1270452

damon129
Participant

@thinkjarvis – did you just update your theme? I’m pretty sure I did not and I’m running the latest. Glad to know it’s not just me.

November 1, 2020 at 10:01 pm in reply to: Extra space on top of mobile-size view #1257474

damon129
Participant

Image link:
https://photos.app.goo.gl/i65Hys3Uqgtbv7Rv9

March 4, 2020 at 2:55 pm in reply to: Control numbers of blogs to display #1190089

damon129
Participant

Rikard,

Perfect. Thank you.

February 21, 2020 at 5:24 pm in reply to: Titles not displaying on posts #1186816

damon129
Participant

Hey – any reply to my question above? Thanks.

February 20, 2020 at 8:14 pm in reply to: Titles not displaying on posts #1186526

damon129
Participant

It’s possible. I’ll be honest, I jus took over managing the site from a previous company who are he ones who set up the site, so this is literally the first time I’m posting a blog on this site.

re: switching from the advanced editor to the Classic, do I need to do this on a post by post basis?

February 20, 2020 at 7:48 pm in reply to: Titles not displaying on posts #1186508

damon129
Participant

Thanks, Victoria.

What’s strange is that I know my titles were displaying on all my posts. If I need to make the change you said on every post, that’s 100+ posts. Is there a way to make the change on the blog page template level?

I did recently setup the child theme as it wasn’t implemented. Could this be related to that?

Thank you,

January 15, 2020 at 3:19 pm in reply to: Main menu position help #1174037

damon129
Participant

Yigit,

Thank you. I think I mistakenly made that change when I was messing around. Thanks so much! We can close this ticket.

January 15, 2020 at 3:09 pm in reply to: Testimonial: Issue changing name size #1174028

damon129
Participant

Thanks, Yigit!

January 15, 2020 at 2:47 pm in reply to: Testimonial: Issue changing name size #1174015

damon129
Participant

Thanks, Rikard.

Last thing – can you explain when I should use quick CSS and when I should be putting my changes in the CSS file for the child theme? I’m a little confused about that.

Thanks,

January 15, 2020 at 12:04 am in reply to: Testimonial: Issue changing name size #1173745

damon129
Participant

Hey Victoria,

I tried what you said and I’m still not seeing results. I tried pasting in Quick CSS and the CSS file in the child theme. I can get the text to be italic, but for some reason I can’t adjust the size. Any ideas?

Thanks,

January 14, 2020 at 10:01 pm in reply to: Testimonial: Issue changing name size #1173668

damon129
Participant

Thanks, Victoria.

I’m new to this theme. Is there a rhyme / reason to use quickCSS vs adding to the theme?

January 13, 2020 at 2:55 pm in reply to: New space under main menu #1172809

damon129
Participant

Nikko,

It’s working now on this end. I feel like I’m taking crazy pills. :)

Thanks for all the help. This ticket can be closed.

Damon

January 12, 2020 at 7:54 pm in reply to: New space under main menu #1172564

damon129
Participant

Hey Jordan,

I did some testing on BrowserStack, to eliminate any possible caching issues. Here are my testing results

Mac
Catalina and High SierraTested on FF v71 – showing issue.
Chrome and safari have no issues.

Windows10
Issues in IE 11, FF v71.
Edge 18 and Chrome 79 tested ok.

Thanks,

January 11, 2020 at 9:06 pm in reply to: New space under main menu #1172450

damon129
Participant

Rikard,

Sure – this is what it should look like on radiancemedspaatlanta.com:
https://www.evernote.com/l/ASCilq50MnREb5v2WvahEdrke5UoVQUGJAc

And this is what I’m seeing on radiancetest:
https://www.evernote.com/l/ASBWYjLEszJMIbmMcjUx2tXQP1fzkkaf76Q

January 10, 2020 at 4:19 pm in reply to: Can't add child theme via WP Admin or FTP #1172250

damon129
Participant

It’s working now. Thanks for the amazing support. Tell your boss you deserve a raise, Yigit. :)

January 10, 2020 at 3:57 pm in reply to: Can't add child theme via WP Admin or FTP #1172236

damon129
Participant

Ok, so I did that but it looks like my site styles and main menu are now now working.

This is what I see now: https://radiancetest.wpengine.com/

And look at the main menu and homepage style on the production version: https://radiancemedspaatlanta.com/
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