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Hi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
We appreciate the understanding.
Our developers are working hard to get the issue solved as soon as possible.Best regards,
BasilisHey MrMojoRisin,
Yea, unfortunataly there is no easy way to do that on those browsers, as that CSS supports them right now :)
Best regards,
BasilisHi,
Do u have a backup, we would like to apply the fix we have had on our code for that issue, would that be OK?
Best regards,
BasilisDecember 25, 2018 at 11:00 pm in reply to: Serve images that are appropriately-sized to save cellular data and improve load #1049039Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Unfortunately further help is a bit outside from out Support Policy, we appreciate your understanding.
Best regards,
BasilisDecember 25, 2018 at 10:44 pm in reply to: Multi-language sites with Polylang and Cookie Consent Message in theme options #1049037Hi,
I have shared it with our developers – they will let u know when they have the file for the update :)
Best regards,
BasilisHi,
Thank u very much for all the hard efforts!
Best regards,
BasilisHi,
Have you tried contact the Server company, which might be able to assist?
Best regards,
BasilisDecember 24, 2018 at 11:53 pm in reply to: VIDEO – "Set a mobile device fallback image for this video in your WP backend" #1049017Hey dsanetras,
I checked the videos from Greece and they are also loading properly.
Best regards,
BasilisHi,
Yes, unfortunately we have had. That is something been worked to be fixed as soon as possible.
Best regards,
BasilisHi,
That is intended behavior. A link cant trigger a tab, to open and go there.
it is not possible.Best regards,
BasilisHi,
The bug i s planned for the next release, we are testing the fix already :)
Best regards,
BasilisDecember 20, 2018 at 8:26 pm in reply to: Page Preview Error. Warning: preg_match_all(): Compilation failed: unknown … #1047918Hi,
We have reported to our developers so they can review!
Thank you for your kind words, we appreciate them a lot!Best regards,
BasilisHi,
To be clear on what you need to achieve, you want the video to take automaticaly the size of the uploaded video, correct?
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisDecember 20, 2018 at 7:32 pm in reply to: Anchor Links within Main Nav Menu Not Working Properly & Old Customized Scripts #1047894Hi,
Unfortunately is not that simple, because those sections need to be triggered in a different way with Javascript…
Best regards,
BasilisDecember 20, 2018 at 7:26 pm in reply to: Tabs initial open set to 0 stil open the first tab #1047888Hi,
First if all, we appreciate your patience and your understanding as we need to go through all the tickets. The problem is that when you post inside your ticket again and again, it goes last in the que and then we miss it. That is why it takes time to get a reply.
Unfortunately there is no quick way or fix for that, we are really close to release a new version that fixes maintenance issues, so we appreciate your time and patience.Best regards,
BasilisHey Stefan,
What code are you pasting? Can you instead of paste on style.css paste it on custom.css?
Are you re-generating the style.css file, because based on the optimization setting is open, you need after to re-generate the CSS files.Best regards,
BasilisHi,
Thank u very much for all the feedback.
Best regards,
BasilisHi,
You can use the Blogs Grid, that should work for you, on what you want to do.
Best regards,
BasilisDecember 20, 2018 at 6:13 pm in reply to: on mobile version don´t show the background section color images #1047845Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHey Ralf,
Can you provide us ftp so we can try a fix we have on our hands?
Best regards,
BasilisHi,
Well, the qury is loading the products that have to EXIST in that language
So even if u do not want to translate them, u need to have them added into that languageBest regards,
BasilisHi,
HOpe those tips help!
Let us know if you do need anything else!Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
BasilisDecember 20, 2018 at 12:43 am in reply to: wp5, post with advanced layout builder loses thumbnail #1047498Hi,
Thank u for letting us know – we appreciate it a lot!
Best regards,
BasilisDecember 20, 2018 at 12:41 am in reply to: Problems with 4.5.1 Missing Layout in some pages #1047496Hi,
Thank you for letting us know.
And we are sorry for the delay, we are going through all the replies as fast as possible, but you can understand that we do take some more time – vocations are around :)Best regards,
BasilisHey peterolle,
take a look here, on how those code work
https://kriesi.at/support/topic/exclude-category-or-tag-from-masonry-pullavoid-duplicate-posts-on-frontpage/Let us know if it works for you ;)
Best regards,
Basilis -
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