Hi,

You would need to try update through FTP then, it should fix the problem

Best regards,
Basilis

Hi,

Unfortunately no.
Have you tried come in contact with the plugin developers?
What did the say?

Best regards,
Basilis

Hi,

Please add the following CSS:

.image-overlay .image-overlay-inside { visibility: none; }

Let us know if it works out for you :)

Best regards,
Basilis

Hey biocomag,

Can you please contact WPML support to check with them, where that issue might be coming from?

Best regards,
Basilis

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis

Hey DesignProvider,

Can we enable some cache on your web site and compress some of your images? Have you tried any plugin like shortpixel from your side?

Best regards,
Basilis

Hi,

Yes please do contact the plugin developer, would be really helpful.

Best regards,
Basilis

Hey Dundee,

That question is for the wordpress.org forums, it is not related with our theme.
Feel free to ask it there, for sure they can help a lot more! :)

Best regards,
Basilis

Hi,

@jaschagoe Please create your own ticket please for us so we can review.

Best regards,
Basilis

Hi,

It can be an issue because of the old version. I can see a problem on JS Console.
Unfortunately our updates for the specific theme have stopped, we will see if it is something quick for our developers to fix.

Best regards,
Basilis

Hey mike_development_new,

That is a little bit of a strange issue and not solvable with just CSS.
Can you show us link of both videos?

Best regards,
Basilis

Hi,

Could you please update your php version to php 7.3

Best regards,
Basilis

Hey NHAT TAN,

What plugin are you using for that? Have you consider contacting the plugin author to help you out to style their plugin?

Best regards,
Basilis

Hi,

Thank you for the feedback.

Best regards,
Basilis

Hi,

Seems the issue is basically that.
We might need some more time to figure out it, as it is browser based error / issue.

Best regards,
Basilis