Hi,

What vitkoria asked is – can you send us a link of your web site, so we can try do that on your web site as implementation?

Best regards,
Basilis

Hi,

What is your web site URL?

Best regards,
Basilis

Hi,

I have send the request to our main developer so he can review it and try help you further with the element.
There was some changes done because of Gutenburg so there might be something related to it.

Best regards,
Basilis

Hey Golobish,

It seems there is an issue on the IE and Edge on the CSS and how it supports it on the theme.
Can u check with the Sticky?

Best regards,
Basilis

Hi,

It would need to edit the header file to place it on top of the menu bar – or you can try

to add the widget to header.

Best regards,
Basilis

Hey tomlemes,

We noticed that issue to others also.
We have asked our developers and we will come back to see where the issue is located.

Best regards,
Basilis

Hey Vrender,

You an use any plugin for this work ( All in one Schema for example ). If this does not work for what you want to do
then you can consider hire someone to assist you further.

Best regards,
Basilis

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis

Hey Shinto George,

Can you please post on the forum, with your purchase code?

Best regards,
Basilis

Hey mijyman,

What is your web site URL?

Best regards,
Basilis

Hi,

That was not a big update but a small update related to solve some of the bugs that need to be deal asap.
We are working to short as many of the issues we can and as soon as possible.

Best regards,
Basilis

Hey JT,

Please switch the page template to be full width.
Let us know if that short out the issue on the design

Best regards,
Basilis

Hi,

There is not an easy way for us to debug otherwise.
You can post a screenshot of your google console so to see what have been added there?

Best regards,
Basilis

Hey rwbowman,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis

Hi,

Could you please create a new ticket with those details please?

Thank you

Best regards,
Basilis