Forum Replies Created
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AuthorPosts
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Hey VangRasmussen,
Yea, this seems to be an issue of IE.
Microsoft has stoped the support of the browser, so they do not update it to work properly based on the latest trends…Best regards,
BasilisHi,
Pass is not working properly – could you please check it out?
Best regards,
BasilisJune 13, 2019 at 12:02 am in reply to: Serving Retina ready images with third party plugins in Enfold #1109625Hi,
No u do not need a third party plugin. Enfold does it and WordPress also does it by default nowdays ;-)
Best regards,
BasilisHi,
We are a big team, can u disable this security for some time?
Best regards,
BasilisJune 13, 2019 at 12:01 am in reply to: Icon list animation not working in tab section when clicking on a link #1109623Hey manyfl2or,
What is your web site url?
Best regards,
BasilisHi,
Can you disable the php error log and turn wp_debug off and see if this fixes?
Best regards,
BasilisHey mparast,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Unfortunately you need to do it :)
Best regards,
BasilisHi,
The site is returning an error. Could you please check?
Best regards,
BasilisHi,
Unfortunately we do not have something either in the works – or that is working right now.
Best regards,
BasilisHi,
an we update everything on the backend?
Best regards,
BasilisHi,
Please create your own ticket.
Best regards,
BasilisHi,
We have some custom modifications done on our web site, this is why you see this.
Best regards,
BasilisHey Kyle,
What seems wrong?
Can we see a screenshot of the view on firefox?Best regards,
BasilisHi,
Let us know when do and maybe also provide us with backend details.
Best regards,
BasilisJune 9, 2019 at 6:33 pm in reply to: Switch 4 columns in desktop to 3 columns in shop pages for tablets in landscape #1108653Hey nickgin,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)Best regards,
BasilisJune 9, 2019 at 6:27 pm in reply to: ENFOLD + WPML, the english version of pages is not posibble to "save changes" #1108650Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHey filippofucci,
THat is happening because we have no compatibility with this plugin.
Best regards,
BasilisHey peterolle,
Here what you can use
https://www.isitwp.com/exclude-a-custom-post-type-from-search/Best regards,
BasilisHi,
Yes, this is what we load. If you need to do changes, u need to modify the files.
Best regards,
BasilisJune 9, 2019 at 6:17 pm in reply to: Blog Elemente Standard Editor und Erweiterter Editor | Videoplayer #1108645Hi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey chrisbarnfather,
IE is not supporting this and that is because Microsoft has stoped any support and updates for the browser.
Best regards,
BasilisHi,
That is happening because of the resize.
It does not happen when you use a proper mobile to check from iPad or Mobile.Best regards,
BasilisJune 9, 2019 at 5:01 pm in reply to: Fixing incorrect behaviour of custom colors on Accordion content element #1108622Hi,
Yes, disable the cache of the web site, not just clear yours please.
Best regards,
BasilisHi,
What code u added to make responsive? Was all of the elements not responsive or a specific one?
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Thank you for sharing, we will do check this out with our development team to see.
Best regards,
BasilisHi,
What php version does this server has?
Best regards,
BasilisHi,
Unfortunately it is not a quick fix and it does require a lot of CSS changes.
If Viktoria wants to take the time, allow her to find the solution if you are on a hurry you can always
consider to hire someone to help you faster.Best regards,
Basilis -
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