Page 404 – Support | Kriesi.at – Premium WordPress Themes

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October 28, 2016 at 10:38 pm in reply to: Improve load time #705438

Basilis
Inactive Moderator

Hi!

You can install a plugin like WP Cache, WP Rocket etc, which will optimise the site as much as possible.

Cheers!
Basilis

October 28, 2016 at 8:54 pm in reply to: Empty Links Error #705421

Basilis
Inactive Moderator

Hey colerainedesign!

Which links do you get the issue at?
What are the issue exactly and are the custom links or generated from Enfold?

CHeers

Regards,
Basilis

October 28, 2016 at 8:48 pm in reply to: Improve load time #705418

Basilis
Inactive Moderator

Hi jend_onesource!

I checked the web site and there are some stuff you have to do to optimise it and make it load way – way faster.
That is although outside our main support policy and we can not help through the forums I am afraid.

Please feel free to let us know if we can do anything else.

Cheers!
Basilis

October 28, 2016 at 8:28 pm in reply to: Using Fullscreen Slider with Video – Need rotating captions #705412

Basilis
Inactive Moderator

Hey!

Let me explain the issue.
We are answering any ticket – but you have replied inside the ticket so many times, that it took it to the bottom every time, so it was
there for us to loose it.

The Image Fallback video has to be 1900×1200 to resize properly.
Now regarding the headling rotator, can you please explain which positioon exactly?

Thank u

Cheers!
Basilis

October 28, 2016 at 8:26 pm in reply to: Where is support? Open ticket for 10 days #705409

Basilis
Inactive Moderator

Hi hylandgraphics!

We will do, we are sorry for any delay.

Thanks a lot

Regards,
Basilis

October 28, 2016 at 8:14 pm in reply to: Html 5 video for hero image #705407

Basilis
Inactive Moderator

Hey!

Yes it is possible, you can do it with layer slider or with the main enfold slider.
But to be certain, have you tried to add it from the slider options?

Please avoid bumping messages, messages go last to que and we miss it.

Cheers!
Basilis

October 28, 2016 at 8:02 pm in reply to: Remove social media links from photo's ? #705405

Basilis
Inactive Moderator

Hey bart!

Please do let us know which photos.
I loaded the site I clicked at bottom and it is instagram not something else.

Thanks

Regards,
Basilis

October 28, 2016 at 7:51 pm in reply to: Can't change the static homepage #705402

Basilis
Inactive Moderator

Hi fndry!

Please go to the Theme Options and from there you will see the options to select the page option for homepage.

let us know if we can do anything else.

Cheers!
Basilis

October 28, 2016 at 7:41 pm in reply to: Excerpts not showing in blog posts #705395

Basilis
Inactive Moderator

Hey cpetroff1321!

Please do not add content to the excerpt area, but instead use the More Tag of editor, so the excerpt to work.

Thganks a lot

Cheers!
Basilis

October 28, 2016 at 7:22 pm in reply to: Mobile Menu not appearing #705393

Basilis
Inactive Moderator

Hi naveena!

Can you please remove any CSS and modifications and let us know if that wil lhelp?

Thanks a lot

Cheers!
Basilis

October 28, 2016 at 7:21 pm in reply to: Mobile Display is messed up #705392

Basilis
Inactive Moderator

Hey!

I tried with Chrome and I could not locate any issues to be honest.
Can you please clear your cache?

Thanks a lot

Cheers!
Basilis

October 28, 2016 at 7:09 pm in reply to: How to create square images in Posts – Featured & Single #705391
Basilis
Inactive Moderator
Hey!

Please use the following function, if it works for you or the plugin listed
```
add_filter( 'avf_modify_thumb_size', 'enfold_customization_modify_thumb_size', 10, 1 );
function enfold_customization_modify_thumb_size( $size ) {
$size['entry_with_sidebar'] = array('width'=>1210, 'height'=>560);
return $size;
}
```
then regenerate thumbnails – https://wordpress.org/plugins/regenerate-thumbnails/

or use the plugin
https://wordpress.org/plugins/simple-image-sizes

Regards,
Basilis
October 28, 2016 at 7:07 pm in reply to: show different catergories in masonry #705390

Basilis
Inactive Moderator

Hi bart!

There is no different ID to the categories, which it can be used I am afraid.
Please feel free to propose that so it might be added to a different version.

Thanks a lot for your understanding

Cheers!
Basilis

October 28, 2016 at 7:00 pm in reply to: Custom width stuck #705386

Basilis
Inactive Moderator

Hey!

Glad you could solve it out.
Please feel free to let us know if we can do anything else for you.

Thanks a lot

Cheers!
Basilis

October 28, 2016 at 6:32 pm in reply to: Dynamically Change Number of Columns in Post Slider #705379

Basilis
Inactive Moderator

Hey!

You can control the size of the columns, with Media Queries

CSS Media Queries & Using Available Space

Please do let us know if we can do anything else for you

Cheers!
Basilis

October 27, 2016 at 10:53 pm in reply to: how can i set the grid to the same background color like the color area above? #705062

Basilis
Inactive Moderator

Hi corneliaboehm!

Are you using ALB to build the page?
You can switch those options from there, else

.av-layout-grid-3 {
background: fcfcfc;
color:#666666
}

Best regards,
Basilis

October 27, 2016 at 10:41 pm in reply to: Translate Countdown Clock time units names – "Weeks", "Days", "Hours", etc. #705060

Basilis
Inactive Moderator

Hey!

Can you please explain what you mean ” Yet I don’t know how to create a string that will address the word to be translated. ”
What do you want to do with that string?

Thanks a lot

Regards,
Basilis

October 27, 2016 at 10:38 pm in reply to: Blog Styling #705059
Basilis
Inactive Moderator
Hey!

Please add
```
.more-link {
background: #000;
padding: 10px;
}
```
and change the colors based on your needs.
Let us know if that works out for you

Best regards,
Basilis
October 27, 2016 at 10:24 pm in reply to: Category-page with full posts #705053

Basilis
Inactive Moderator

Hey erwin_m,

Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

October 27, 2016 at 10:23 pm in reply to: Enfold Fullscreen Slider images now clipped on top for web browsers. #705052

Basilis
Inactive Moderator

Hi!

Can you please share for us a link of your web site, so we can understand what is wrong?

Thanks a lot

Best regards,
Basilis

October 27, 2016 at 10:16 pm in reply to: Mobile Display is messed up #705050

Basilis
Inactive Moderator

Hey amyspearsgavin!

Can you please let us know which mobile browser you tried and which OS?

Thanks a lot

Cheers!
Basilis

October 27, 2016 at 10:09 pm in reply to: /#tab-id-1 away from url #705048

Basilis
Inactive Moderator

Hey!

Please take a look here
it does describe the process

http://stackoverflow.com/questions/5928435/append-remove-anchor-name-from-current-url-without-refresh

Cheers!
Basilis

October 27, 2016 at 6:45 pm in reply to: Lightbox image descriptions #704961

Basilis
Inactive Moderator

Hey!

You can add a caption to the images, from the Media Gallery and edit each image.
Please do let us know if we can do anything else for you

Best regards,
Basilis

October 27, 2016 at 11:37 am in reply to: Using Beaver Builder with Enfold #704792

Basilis
Inactive Moderator

Hi!

Can you also please show us the web site, so we can try to debug where the space is?

Thanks a lot

Regards,
Basilis

October 27, 2016 at 11:14 am in reply to: SSL und layerslider #704785

Basilis
Inactive Moderator

Hey!

Please do try the plugin provided and let us know if it works for you.

THanks a lot

Best regards,
Basilis

October 26, 2016 at 8:48 pm in reply to: Icons in Accordion? #704509

Basilis
Inactive Moderator

Hi Thorsten!

Please feel free to send any idea to Kriesi

Enfold Feature Requests

and he does count them so please consider it!

Thanks a lot

Best regards,
Basilis

October 26, 2016 at 8:36 pm in reply to: Insecure Images in /wp-content/uploads/ #704508

Basilis
Inactive Moderator

Hi!

If those images are been added from the theme options, you will have to replace them, as the images do not work with just a plugin tsllation.

Thanks a lot

Cheers!
Basilis

October 26, 2016 at 6:41 pm in reply to: mask one categorie on widget #704479

Basilis
Inactive Moderator

Hey!

Please do let us know if that something like that works for you
http://wordpress.org/plugins/advanced-categories-widget/

Thanks a lot
Cheers!
Basilis

October 26, 2016 at 6:40 pm in reply to: White page when editing pages #704478

Basilis
Inactive Moderator

Hi THESEOPROZ!

Can you please disable the .htaccess from ftp ( delete ) and let us know if that will fix your issue?

Thanks a lot

Best regards,
Basilis

October 26, 2016 at 6:37 pm in reply to: Menu vertical alignment and shrinking header #704476

Basilis
Inactive Moderator

Hey pedropais!

Please provide us a link of your web site, so we can also give you the alternative class.

Thanks a lot

Regards,
Basilis
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Viewing 30 posts - 12,091 through 12,120 (of 17,695 total)

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