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Hi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisJuly 14, 2019 at 9:54 pm in reply to: Masonry gallery flickering / shaking when you click 'Load More' #1118582Hi,
For now no, but this is something that we are working as an update.
Best regards,
BasilisHey philipp1979,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisJuly 14, 2019 at 9:52 pm in reply to: Fullwidth slider – image static, only caption changing. #1118580Hey victoria,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey Christine,
Yes, it is possible ofcourse.
Best regards,
BasilisHi,
Have you done any changes? Is this image the same size as always?
Best regards,
BasilisHi,
We will do check about this further.
Best regards,
BasilisHey kamporo,
Please take a look at the post here:
Best regards,
BasilisHey Kahil,
I have asked Gunter to take a look!
Best regards,
BasilisHi,
Can u check maybe a URL not changed or something. As it works it is not an Enfold issue.
Best regards,
BasilisHi,
We cant help on this one unfortunately. We always ask our users to update mostly as because of security.
Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Have you tried to consult the plugin authors?
Best regards,
BasilisHi,
When you change the sizes also please re-generate the images. This will help.
Best regards,
BasilisHi,
This is how we prepared it.You can edit the template files if you need something else on this.
Best regards,
BasilisHey JaneJoyce,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
I just loaded over Firefox at Windows and I can see the load more loading the posts just fine.
Best regards,
BasilisHi,
Let them know that the Kriesi team does ask for their help ;-)
Best regards,
BasilisHi,
Can u tell us the colors you want?
Best regards,
BasilisHey xansdesign,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Remove it just as a test so we can see if issue is fixed.
Best regards,
BasilisHi,
If it is happening only on mobile it is not something from us, as we are using the same code both on desktop and mobile :)
Best regards,
BasilisHey Giuseppe,
can you make sure you copy and paste the [year] without any extra stuff around it?
Best regards,
BasilisJuly 9, 2019 at 9:43 pm in reply to: Issue with WooCommerce Product Grid on Avia Layout Builder #1117210Hi,
Can we do changes on the backend or the site is live?
Best regards,
BasilisHey midodrweb,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey ilkbaharkunduzu,
For what you need to do – this does make sense but I do not see any other way possible to do that at all…
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisJuly 9, 2019 at 9:16 pm in reply to: colums with columnlink not showing in Internet Explorer #1117202Hi,
This is an issue of WordPress and not from us, as this is functionality loaded from WordPress
Best regards,
BasilisHi,
Unfortunately no idea about this…
Best regards,
Basilis -
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