Forum Replies Created
-
AuthorPosts
-
Hey a3brown4,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey CM Architects,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
For me your hotspots do not work at all.
I click on them and nothing is loading. Is there a way to be a cache issues, or a conflict?Best regards,
BasilisHi,
Please clear your cache.
I can see it properly displayed already.Best regards,
BasilisHey filz51,
But on the rest pages – and not the blog page, the maincontent works properly, right?
Best regards,
BasilisHi,
Yeap, that does seem to be correct on what you need to do!
Best regards,
BasilisHi,
That is actually a nice idea.
Not sure how much work will it require but it is something that we can get to Kriesi.
He will check and based on all your review will see how we can make it work better.Thank you very much
Best regards,
BasilisHey Tobiy,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey L,
That can be an issue with cloudflare cache and not related with our theme at all
It can be caching / loadig the files under cache and making those issues we are afraid.Let us know if we can do anything for our theme, but for such issues it is better to hire someone to help you debug it
as it is not related on the functionality of the theme.Thank you
Best regards,
BasilisHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey scotthco,
You can convert the postslider shortcode to a child theme call, by using
Let us know if you need anything else.
Best regards,
BasilisHey RRaker,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
BasilisHi,
That is not a theme issue at all.
Please contact your support provider and make sure your server allows you to upload that time of files
Make sure that you also can through WordPress.
You can always add more MIME types on your installation. If you have issues on how to do it, try hire someone to add the proper code.Thank you
Best regards,
BasilisAugust 14, 2017 at 7:40 pm in reply to: Hiding Preview Image Placeholder / Icon When No Featured Image is Present #838904Hi,
Can I see the site also so I can target the CSS please?
Best regards,
BasilisHi,
That page here
http://35.185.152.207/about-us-2/gives us nothing, have you changed it?
Best regards,
BasilisHey Dave,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisAugust 14, 2017 at 6:30 pm in reply to: How to add phone number in top nav instead of top bar? #838864Hi,
You can go ahead and create a new page as a demo, add the icon inside from the shortcodes and then copy ( switch to text editor )
and copy that and add it on top inside the widget.
This is how it works and you can do it for other stuff also if you need.Thank you
Best regards,
BasilisAugust 14, 2017 at 6:09 pm in reply to: Display First Comment Box And After Display for all comments #838850Hi,
That would require to modify the CSS of the theme ( and might be the HTML also ).
It is outside from our support policy and we would suggest you go ahead and do hire a freelancer, who will be able to help you with the process.Please also consider not to post one time after the other on the forums, as your message goes back to the line and that is why you do not get a reply faster.
Best regards,
BasilisHi,
That is strange that it is happening as the generated row should be the same on new / old pages, as the code that the shortcodes genates is the same.
What if you edit a page, add a row delete it after and just save the page?Best regards,
BasilisAugust 14, 2017 at 5:47 pm in reply to: Layer Slider Will Not Update Images or Duplicate or Import #838829Hi,
The delay on your post is because you are posting inside so the post goes to bottom and we can not reply.
That can happen every time you post, so we can not handle it.I hope that covered the delay. On second phase now, can you share for us your backend details and ftp details so we can take a further look please?
Thank you for your understanding
Best regards,
BasilisHi,
@coworkingpaterna please create your own ticket.
I am sorry but we can not help you out here and it makes it hard to help @lorena also.
Please make your ticket and let us handle it carefully.Best regards,
BasilisHi,
There is not a quick fix we are afraid.
As it was a major release, Kriesi is working to fix all the problems that have come into the light and to make sure nothing will happen again.
We do appreciate your patience and we respect your time.Thank you
Best regards,
BasilisAugust 13, 2017 at 7:55 pm in reply to: Breadcrumbs – for default archives shows drafted page #838313Hi,
That happening because the Draft is visible for the logged in users, so you can see those posts, because you are either logged as admin
or you created that post. So they are there.if you want to remove them, you would have to edit the function of breadcrumps to remove them from the loop.
Best regards,
BasilisHi,
You can edit those options manually, if you do read the post Guenni took the time to do it.
Best regards,
BasilisHi,
Can you please provide us with FTP ACCESS also, so we can check the .htaccess file please?
Thank you very muchBest regards,
BasilisAugust 13, 2017 at 7:50 pm in reply to: Problem with Menu/ double menu and mobile menu doesn't work #838309Hi,
Can you please check your CHMOD settings at the /wp-content/ folder to make sure that everything on it and below are 775?
Thank you
Best regards,
BasilisHi,
That is strange, as we have report that it is fixed. YOu have updated the theme for sure, right?
Can we try on one of the pages, which one we can edit that will not bring any issues to your web site?Best regards,
BasilisHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
You can always add a menu to the top bar, that is functionality that is offered from our theme.
What is your issue exactly with it?Best regards,
BasilisAugust 11, 2017 at 8:00 pm in reply to: 1 issue with secondary meny and 1 issue with main many #837640Hi,
That shouldnt happen. It should work in both cases. Let us please check with our developers, truth to be told the new menu had some issues, which are been worked out on the new version, but it still requires time for us to debug everything.
Thank you for understanding
Best regards,
Basilis -
AuthorPosts
