Forum Replies Created
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September 5, 2017 at 10:45 pm in reply to: Fontello icon not showing in frontend after website migration #848361
Hi,
happy you could solve it.
Please do let us know if there is anything else we can do for you.Thank you
Best regards,
BasilisHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
There is no option for that right now.
You might be able to do it with some JS, but it would require someone who will want to code it for you.Thank you
Best regards,
BasilisHi,
Ismael let you know that we do not know if all the plugins that you might work with are compatible or not with Enfold.
We are afraid we can not give more info for it.We hope you do understand
Best regards,
BasilisHi,
I removed the details from the ticket here, as they are visible to all.
Please create a new ticket fromThank you
Best regards,
BasilisSeptember 5, 2017 at 10:30 pm in reply to: Track conversion clicks – Submit button on Contact Us form #848351Hi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
The logo is big, so the issue is happening
Please use an alternative a bit smaller logo on mobileThank you
Best regards,
BasilisHi,
Defining a higher memory limit in WordPress and if possible increasing the memory on the hosting server should resolve this issue.
To increase the WordPress memory limit please access wp-config.php file and add the below line
define('WP_MEMORY_LIMIT', '256M');For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
and you can contact your service provider to increase the memory limit.Alternatively demo data can be imported using XML file from Admin > Tools > Import > WordPress
Make sure to check the option “Download and import file attachments” while importing.Please note this will not import the theme settings you may need to set them up and upload if any images are missing from backend once the XML file is imported.
App demo
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Blog
Business Flat
Church
Coming Soon
Construction
Consulting
Creative Studio
Default demo
Gym
Health
Hotel
Landing Page
Medical
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Portfolio Minimal
Portfolio one page
Restaurant one page
Restaurant
Resume
Shop
Spa
Startup
Travel
WeddingBest regards,
BasilisHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Please check the following functions
// Function to change email address function wpb_sender_email( $original_email_address ) { return (Email address hidden if logged out) '; } // Function to change sender name function wpb_sender_name( $original_email_from ) { return 'Tim Smith'; } // Hooking up our functions to WordPress filters add_filter( 'wp_mail_from', 'wpb_sender_email' ); add_filter( 'wp_mail_from_name', 'wpb_sender_name' );most probably they solve those issues.
Best regards,
BasilisSeptember 5, 2017 at 10:17 pm in reply to: Social Media Buttons according to the 2-click-procedure #848343Hi,
That is not something that is happening to any social media share web site ( or api ) even from getting results from facebook or twitter team
If they have not changed it – then we can not chang somethingWhat you need to do although is possible but it would require a lot, a LOT of coding to make it happen.
You can always hire someone to help youBest regards,
BasilisHi,
I just clicked the link at private area and I have been redirected properly
Every other link there also worked just fineBest regards,
BasilisSeptember 5, 2017 at 9:55 pm in reply to: How to avoid meta data in Facebook's link preview? #848336Hi,
The other option is to create a custom field where you can add the meta you want for the FB Share and then output the value at header of enfold.
That is easily done with a metabox framework and a function to header.phpIf you can not apply it, please consider to hire a freelancer who will be able to help you out with the task.
Best regards,
BasilisHi,
Yes, it is expected behavior. When you are adding a full width area, the sidebar is supposed to go below.
That is the point of it. Sidebar goes below, as the wrapper is getting all the page.
If you want although you can split a column and add inside a sidebar into that column, so you get the result you want.Best regards,
BasilisHi,
I suppose that your header.php file has old modifications inside, which hides menu.
Is that true, have you added something from the old version? If you copy a new header.php will it work?Best regards,
BasilisHi,
Your solution is wrong, I am afraid.
That is why using a background image does not hide the other one.
What you need to do is replace the icon ” content ” of the class.
Please take a look here:Here is a sample of what you need to do:
and you can learn more basicly based on that.
Thank you
Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Please do keep us updated for anything else.
Thank you
Best regards,
BasilisSeptember 4, 2017 at 10:26 pm in reply to: Mega Menu not clickable on mobile when hiding submenu #847920Hey Vada,
Please replace # with http:// on the main menu, which will fix the issue for now.
Thank you
Best regards,
BasilisSeptember 4, 2017 at 10:15 pm in reply to: Enfold Facebook widget – title not showing translated (WPML) #847919Hey L,
Thank you very much for those updates.
We will do report them over to our developers.Thank you
Best regards,
BasilisSeptember 4, 2017 at 10:14 pm in reply to: Plugin conflict between Social Share Buttons and TF Random Numbers plguin #847918Hi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisSeptember 4, 2017 at 10:00 pm in reply to: Adding extra buttons to the front page fullscreen slider #847913Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
That depends basicly based of the sizes you have selected and the headline modifications.
You can make that work only with some custom media queriesBest regards,
BasilisSeptember 4, 2017 at 9:51 pm in reply to: Let's do this! Everytime I click on a Link the whole Page will load again! HELP! #847907Hi,
Thank you very much for updating us and lettung us know!
Please feel free to let us know if there is anything else we can do for you!Best regards,
BasilisHi,
yea, that is the point of the translation plugins, that is how they work, they do change everything!
Best regards,
BasilisSeptember 4, 2017 at 9:39 pm in reply to: How do I get the Mega Menu option to open in a new window in Enfold? #847897Hi,
Thank you for your feedback and the details provided.
We appreciate it a lotBest regards,
BasilisHi,
Can you show us with a screenshot for which are you are referring please?
I can see the second icon been a bit bigger, but is that the issue?Best regards,
BasilisHi,
Yes, we do have a mobile only logo.
Here you goBest regards,
BasilisSeptember 4, 2017 at 9:24 pm in reply to: Video in lightbox using image as media opens wronng on mobile phone #847891Hi,
can you add both videos in a page and send us a link together with backend details so we can work it out?
Thank you
Best regards,
BasilisHi,
What victoria said is that you can not clone on mobile to have the same header as you have on desktop.
let us know if that is clearBest regards,
Basilis -
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