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Hi,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
BasilisHi,
Best regards,
BasilisHi,
Best regards,
BasilisHi,
I moved the web site details to the private fields, please never publish on public.
You want to do a slider template, as I understand.
That is a bit outside from our support policy, so I would suggest to go ahead and hire someone, it will be easier for you
to get it working and really faster.Thank you
Best regards,
BasilisSeptember 22, 2017 at 10:10 pm in reply to: How to override Enfold admin options in Child Theme? #855606Hi,
Please do check the solution and let us know if it does work for you.
Thank you
Best regards,
BasilisSeptember 22, 2017 at 10:10 pm in reply to: "WooCommerce Additional Variation Images" not showing zoom or general images #855605Hey YOGAYVIAJES,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
BasilisSeptember 22, 2017 at 10:07 pm in reply to: Rename the shop breadcrumb on single product pages? #855604Hi,
You can try to change the number that exists there, the -1
and let us know if that will work for youBest regards,
BasilisHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisSeptember 22, 2017 at 9:50 pm in reply to: Enfold – previous and next product-page arrows on posts to navigate to products #855601Hi,
You are right!
happy you solve it.
Please feel free to let us know if there is anything else we can do for you.Thank you
Best regards,
BasilisHi,
Please change your theme to 2017, try to upload
if that will work ( that means you will upload ) then the issue is on theme, if not then the theme is on us
Please try and lets debug like that :)Best regards,
BasilisHi,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
BasilisSeptember 22, 2017 at 9:41 pm in reply to: LayerSlider navigation NEXT/PREV buttons not showing #855595Hi,
From your settings, I can see that you do not have the option enable.
Please remove the multiple sliders, leave one only, make sure the height of your slides is properlyBest regards,
BasilisSeptember 22, 2017 at 9:30 pm in reply to: Jumping to anchors from other pages does't work well #855591Hey maryWu,
Yes, I can see what you mean.
That is happening because not everything is been loaded properly while the page loads, so it does that small ” jump ” as the positions are been loaded to it.Best regards,
BasilisSeptember 22, 2017 at 8:46 pm in reply to: Image tap on mobile reacting differently on different devices #855561Hi,
Please allow us some time for our developers to take a look into the issue so we can also evaluate it
and we will report back to you.
it is strange and we need to review it.Best regards,
BasilisHey scherschneli,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
The settings look right, can you post us the details from the Google API Console please?
Best regards,
BasilisHi,
Which plugin are you using for the translations?
That issue should not be happening at all, what are you using?Best regards,
BasilisHey econsor,
What is exactly missing?
I cna only see an icon and some different spacing on the menu?Best regards,
BasilisHi,
In that case, if you do not have the know how, please do consider to hire a freelancer, who will be able to help you out with it.
Thank you
Best regards,
BasilisSeptember 21, 2017 at 9:00 pm in reply to: Problem adding MixCloud icon while following instructions to add social icons #855045Hey eKatComm,
What is your web site, how have he added, what is not working?
We do require details so we can be able to help please.Thank you
Best regards,
BasilisHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Please do follow that then.
It is not something we can help, we are doing the theme work, not the seo work
As you can see, it is related to WordPress and maybe even SEO and now Theme Related at all.Please feel free to let us know if there is anything we can help you with regarding our theme.
Best regards,
BasilisSeptember 21, 2017 at 8:39 pm in reply to: Enfold theme replaces (cleaning/scrubbing) javascript code #855032Hi,
Reported the issue to our developers.
I am not sure when that can be solved or how – but I have not seen it also previously.
I know that people are using shortcodes inside colorsections ( I am also ) and with no problems, so I am not sure why it does get replaced for you to be exact.Best regards,
BasilisSeptember 19, 2017 at 9:19 pm in reply to: how can i change the font size of this text here: #854046Hi,
The code provided from John works, but you have your cache active
If you disable – clear it everything will be fixed and work properly.Thank you for your understanding
Best regards,
BasilisSeptember 19, 2017 at 9:17 pm in reply to: Image tap on mobile reacting differently on different devices #854044Hey Daryn,
On Android – which browser has that behavour, can u tell us?
Best regards,
BasilisHi,
Please contact the plugin author to help you out with the integration
It will be the best way for it.Thank you very much
Best regards,
BasilisHey Masroor,
I can see it loading just fine – just checked :)
Best regards,
BasilisHi,
You have a shortcode around the images from what I can see
That shortcode, if you do not edit there, it does not replace the caption. So instead of edit the image, edit the shortcode text of the caption and that will fix the issue for you.Best regards,
BasilisHi,
Does the cover CSS attribute helps you
https://www.w3schools.com/cssref/playit.asp?filename=playcss_background-size&preval=coverBest regards,
BasilisSeptember 19, 2017 at 8:30 pm in reply to: Link specific images on one page to specific tabs on another page #854023Hi,
Yes – there is no way to do that easily.
It would require some custom JS to make it happen which would modify the way things work.
Please consider to hire someone to help you out.Best regards,
Basilis -
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