Page 262 – Support | Kriesi.at – Premium WordPress Themes

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December 1, 2017 at 9:33 pm in reply to: Custom menu design #884005

Basilis
Inactive Moderator

Hi,

You can create a shortcode with the text and the design and then use it on the megamenu.
That could help you get it shorted.

Best regards,
Basilis

December 1, 2017 at 9:00 pm in reply to: Search Results Page – Grid Layout #884002

Basilis
Inactive Moderator

Hey LiveBarnKristina,

Please refer to the post here
https://kriesi.at/support/topic/grid-style-search-results-with-sidebar/

Thank you very much

Best regards,
Basilis

December 1, 2017 at 8:57 pm in reply to: Link send contact form #884001

Basilis
Inactive Moderator

Hey auxonet,

Can you show us your web site so we understand exactly how things work please?

Best regards,
Basilis

December 1, 2017 at 8:56 pm in reply to: Custom Breakpoints 1/3rd elements with images #884000
Basilis
Inactive Moderator
Hey skynandi,

Yes, but that would mean it will have to ” brake ” the grid and it is not something that we suggest doing.
If you start with that, there will be more issues coming later one.

Best, if you still wait to do it, is to create the logos as a shortcode with your own grid ( best option a
- list )
  and add them then to the postion you want.
  
  Best regards,
  Basilis
December 1, 2017 at 8:43 pm in reply to: Product Grid Sort by product category #883996

Basilis
Inactive Moderator

Hey boscotwcheung,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

December 1, 2017 at 8:33 pm in reply to: Slider with adjustable height? #883994

Basilis
Inactive Moderator

Hi,

Thank you for letting us know, we do appreciate it a lot.

Best regards,
Basilisg,

December 1, 2017 at 8:27 pm in reply to: Single blog post layout and images #883993

Basilis
Inactive Moderator

Hey Dirk,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

December 1, 2017 at 8:23 pm in reply to: Serve Google Fonts resources from a consistent URL #883992

Basilis
Inactive Moderator

Hey mmr1234,

Yes that is a problem of Enfold, on the way the fonts are loaded we are afraid.
As you use the same font many times, what I can suggest is to go custom CSS, add the option of the font there as Import from google
and then use the font family CSS for the classes that are worked.

That would help you to make it work.

Best regards,
Basilis

December 1, 2017 at 8:12 pm in reply to: Video suddenly only shows link instead embedding #883989

Basilis
Inactive Moderator

Hi,

Sorry for not been able to reply faster.
The issue you are referring does exist yes and there is an update that we are owrking hard.
We appreciate your patience.

Thank you very much

Best regards,
Basilis

December 1, 2017 at 8:06 pm in reply to: Fullwidth Easy Slider Caption Responsive #883987

Basilis
Inactive Moderator

Hi,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

December 1, 2017 at 8:02 pm in reply to: Colour section backgroumd video not showing on Mac #883985

Basilis
Inactive Moderator

Hi,

I checked with safari and I could see the video.
Can you make sure it is the latest version please?

Best regards,
Basilis

December 1, 2017 at 7:53 pm in reply to: having issues while importing some of themes #883984

Basilis
Inactive Moderator

Hi,

We do not want the upload size, but we want the memory limit to be 512M.
There is difference between those 2.

Please make sure it does change.

Thank you

Best regards,
Basilis

December 1, 2017 at 7:48 pm in reply to: Layerslider in the footer #883981

Basilis
Inactive Moderator

Hi,

That is true, it can be the way of output, that the ” need to be recognized.
We will do work on that as an update as it is reported, but it is also hard to define the exact position of the error.
We would appreciate some patience while our development team is working on it.

Best regards,
Basilis

December 1, 2017 at 1:08 pm in reply to: Custom Advanced Layout Builder Elements #883876

Basilis
Inactive Moderator

Hi!

Would you mind to push it to our library of elements also?
https://github.com/KriesiMedia/enfold-library/

If you do not have the time, we can do it, but it would be amazing if you can create a pull request!

Regards,
Basilis

December 1, 2017 at 12:13 am in reply to: Migrating from an old Woothemes theme with some custom code/templates #883646

Basilis
Inactive Moderator

Hi,

Following the WordPress Shortcode API works just fine
https://codex.wordpress.org/Shortcode_API

and also there is a way
https://generatewp.com/shortcodes/

but not used it before

Best regards,
Basilis

December 1, 2017 at 12:10 am in reply to: slider transition between video and picture is jiggy #883645

Basilis
Inactive Moderator

Hi,

If you enable the custom class

Turn on Custom CSS Class field for all ALB Elements

You can not target the video with that?

Best regards,
Basilis

November 30, 2017 at 11:48 pm in reply to: Video Full width slider not playing in Safari #883622

Basilis
Inactive Moderator

Hi,

We are sorry for the delay.
The issue you are referring is well known and our developers are working for a fix.
We do appreciate your patience while we try to solve it please.

Thank you

Best regards,
Basilis

November 28, 2017 at 10:17 pm in reply to: Product Loops appear as h2 heading –> duplicate content #882893

Basilis
Inactive Moderator

Hi,

That is how the theme is designed.
To modify it it would require to do a lot of changes in the code and in a child theme where we have to put the files and then edit them
We hope you understand that this is way out from what we are doing for supprot and we provide solutions for simple stuff.

WooCommerce support should also not work on it as again, it is a modification you want to do on the theme. Any freelancer could help you and the price point can be really cheap for that.

Thank you

Best regards,
Basilis

November 28, 2017 at 10:07 pm in reply to: Google map as a widget in the footer #882889

Basilis
Inactive Moderator

Hi,

From what I can see, the potion you have it is somewhere at Nigeria!

Best regards,
Basilis

November 28, 2017 at 10:00 pm in reply to: having issues while importing some of themes #882885

Basilis
Inactive Moderator

Hi,

Can you please ask your hosting provide to increase your php memory limit to 512M please?

Best regards,
Basilis

November 28, 2017 at 9:31 pm in reply to: Different styles of categories #882878
Basilis
Inactive Moderator
Hi,
```
.blog-categories a {
color: #d20c19 !important;
}
.blog-categories a {
color: #000000 !important;
}
```
That code will work for all articles

Best regards,
Basilis
November 28, 2017 at 9:30 pm in reply to: Conflict between the Enfold theme and the Wishlist Member? #882877

Basilis
Inactive Moderator

Hey vince47,

I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!

Best regards,
Basilis

November 28, 2017 at 9:29 pm in reply to: Bug Report: Fullwidth Slider and Slide-Show Button Text with > #882876

Basilis
Inactive Moderator

Hey diekavallerie,

Thank you for contacting us.
That is a known issue, it is the way HTML is been handling, please add ‘ ‘ around it and let us know if that works out.

Best regards,
Basilis

November 28, 2017 at 9:25 pm in reply to: ALB – Elementor #882873

Basilis
Inactive Moderator

Hi,

If the pages work properly for you with Elementor, that is fine.
Enfold can work with different themes, but with ALB it just gets an extra boost.

Best regards,
Basilis

November 28, 2017 at 9:17 pm in reply to: enfold 4.2 > Avia Layout Builder > not compatible with plugins – broken #882871

Basilis
Inactive Moderator

Hey duncan,

I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!

Best regards,
Basilis

November 28, 2017 at 9:01 pm in reply to: Content slider arrow positions #882865

Basilis
Inactive Moderator

Hi,

And we can not debug that, it is not something covered from our support policy.
If you need further help regarding our theme, please do create a ticket so we can help you out.

Thank you very much

Best regards,
Basilis

November 28, 2017 at 8:32 pm in reply to: Sticky Header on Mobile #882861

Basilis
Inactive Moderator

Hey hatruong26,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

November 28, 2017 at 8:31 pm in reply to: please match the requested format #882860

Basilis
Inactive Moderator

Hi,

I tried with FTP also and that did not worked.

Best regards,
Basilis

November 27, 2017 at 11:38 pm in reply to: Product grid sorting option not showing up #882409

Basilis
Inactive Moderator

Hi,

Yes of course.
Please take a look here
https://kriesi.at/support/topic/portfolio-meta/#post-134009

and you will be able to load the file from a child theme!

Best regards,
Basilis

November 27, 2017 at 11:35 pm in reply to: Galery Thumbnails #882406

Basilis
Inactive Moderator

Hey sellherr,

We would love to help you – but to do so we would need access to your web site also so we can review it.

Thank you

Best regards,
Basilis
Author

Posts

Viewing 30 posts - 7,831 through 7,860 (of 17,695 total)

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