Page 245 – Support | Kriesi.at – Premium WordPress Themes

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January 31, 2018 at 7:43 pm in reply to: Show comments #905724

Basilis
Inactive Moderator

Hey Charlotte,

You are using the default archive template, correct?
If so, you would need to load into a child theme and then use https://codex.wordpress.org/Function_Reference/comments_number
to make it work.

Best regards,
Basilis

January 31, 2018 at 7:42 pm in reply to: Embedding YouTube Video #905723

Basilis
Inactive Moderator

Hi,

Actually the iframe issue is a problem that exists for some time now, but based on the usage of the iframe, we have not focused to get it shorted so fast.
We have requested our developers to take a look again, review and see how we will manage it properly.

Thank you for your patience, I have also asked them to look if we need further details.

Best regards,
Basilis

January 31, 2018 at 7:41 pm in reply to: New Enfold – troubles with iframe #905722

Basilis
Inactive Moderator

Hey!

Actually the iframe issue is a problem that exists for some time now, but based on the usage of the iframe, we have not focused to get it shorted so fast.
We have requested our developers to take a look again, review and see how we will manage it properly.

Thank you for your patience, I have also asked them to look if we need further details.

Cheers!
Basilis

January 30, 2018 at 11:11 pm in reply to: Remove titel under image #905234

Basilis
Inactive Moderator

Hey schoenj,

You can go to Dashboard -> Media.
From there, click on any of those images and you can see how you can edit the image title.

That could be enough for you.

Best regards,
Basilis

January 30, 2018 at 11:10 pm in reply to: problem after update #905233

Basilis
Inactive Moderator

Hi,

Please create a staging area, where we can access it so we can be able to help you with it.

Thank you

Best regards,
Basilis

January 30, 2018 at 11:09 pm in reply to: Burger menu overlapping logo – mobile #905231

Basilis
Inactive Moderator

Hey jonna_gaertner,

That is happening because your logo is big.
A better solution is to use a smaller logo on mobile

Use a different logo on mobile

Best regards,
Basilis

January 30, 2018 at 11:09 pm in reply to: Change Login Form Placeholders #905230

Basilis
Inactive Moderator

Hey hloft,

I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!

Best regards,
Basilis

January 30, 2018 at 11:08 pm in reply to: Produkt-Slider nur mit Produkt-Titel (ohne Preisangaben/Steuer) #905229

Basilis
Inactive Moderator

Hi,

That most pribably comes from a WooCommerce plugin, you would need to look a bit more on that.

Best regards,
Basilis

January 30, 2018 at 11:07 pm in reply to: Product selector in Contact Form and then Check out… #905228

Basilis
Inactive Moderator

Hi,

We appreciate for updating us.

Thank you very much

Best regards,
Basilis

January 30, 2018 at 11:07 pm in reply to: Remember answer from other page in Enfold contact form ( multi-step ?) #905225

Basilis
Inactive Moderator

Hi,

Best regards,
Basilis

January 30, 2018 at 11:07 pm in reply to: Remember answer from other page in Enfold contact form ( multi-step ?) #905224

Basilis
Inactive Moderator

Hi,

Thank you for letting us know, we appreciate that a lot.

Best regards,
Basilis

January 30, 2018 at 11:07 pm in reply to: Full width Color Section with Iframe #905223

Basilis
Inactive Moderator

Hi,

Yes, you are right!
It used to be different but Google API changed, so we have to also adapt.

We appreciate your understanding

Best regards,
Basilis

January 30, 2018 at 11:06 pm in reply to: Enfold theme AJAX search error #905222

Basilis
Inactive Moderator

Hey bilisimgaraji,

That seems to be a conflict with the facebook pixel you have added!

Best regards,
Basilis

January 30, 2018 at 11:06 pm in reply to: Results from Search Box and Search Results Page are different #905221

Basilis
Inactive Moderator

Hi,

Yes, but it does require someone who have deep understanding of that plugin so it is better to consider speaking with their support, as we cant know it inside and out.

We hope you do understand

Best regards,
Basilis

January 30, 2018 at 10:55 pm in reply to: [Masonry] Combine Posts and Products #905218

Basilis
Inactive Moderator

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Basilis

January 30, 2018 at 10:55 pm in reply to: Get insights which elements you used within your demos and how you set the param #905217

Basilis
Inactive Moderator

Hey UweHof,

The best idea is to create demo installations, where you install the demos and then you remove those.
That could get things fixed for you and produce better results in the end.

Let us know if you have more questions.

Best regards,
Basilis

January 30, 2018 at 10:54 pm in reply to: Top Menu – Insert Shortcode #905216

Basilis
Inactive Moderator

Hi,

I opened the site and I can see it loaded next to the language selectors.
Have you managed to get it short out?

Best regards,
Basilis

January 30, 2018 at 10:52 pm in reply to: Menu links don't work on Portfolio section #905215

Basilis
Inactive Moderator

Hey Asiertxu,

I actually tried to open a portfolio / campaign and it loaded on the same window.
After clickec the about me and it loaded properly there also.

Have I misunderstood the request?

Best regards,
Basilis

January 30, 2018 at 10:48 pm in reply to: Logo on Main Menu #905212

Basilis
Inactive Moderator

Hi,

Please take a look here
https://kriesi.at/support/topic/sticky-mobile-menu/

And let us know if that works out for you.

Thank you

Best regards,
Basilis

January 30, 2018 at 10:48 pm in reply to: uBlock/Adblock removing social links #905210

Basilis
Inactive Moderator

Hi,

We are afraid no, there is no way to re-write them somehow.
We are sorry for that.

Best regards,
Basilis

January 30, 2018 at 10:47 pm in reply to: Cart and checkout template not as I want… #905209

Basilis
Inactive Moderator

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Basilis

January 30, 2018 at 10:46 pm in reply to: google map not working #905208

Basilis
Inactive Moderator

Hi,

Yes please as it seems that the maps load 2 times.

Thank you

Best regards,
Basilis

January 30, 2018 at 10:45 pm in reply to: Color Section into Tab Section #905207

Basilis
Inactive Moderator

Hi,

hehe, really really nice :)

Best regards,
Basilis

January 30, 2018 at 10:24 pm in reply to: Problems after deinstall of LayerSlider Full version #905197

Basilis
Inactive Moderator

Hi,

If you go to the Apperance -> Install Plugins, do you see it there?

Best regards,
Basilis

January 30, 2018 at 10:23 pm in reply to: mobile view #905195

Basilis
Inactive Moderator

Hi,

I check and I can see that the issue is on search. Have you modified the code with any custom CSS?

Best regards,
Basilis

January 30, 2018 at 10:22 pm in reply to: Self Hosted Videos defaulting to 480 since upgrade #905191

Basilis
Inactive Moderator

Hi,

You are welcome!
We appreciate the patience!

Best regards,
Basilis

January 30, 2018 at 10:22 pm in reply to: MP4 Video not playing in Background Safari / IE #905190

Basilis
Inactive Moderator

Hey Arlie_Francis,

There is an issue which is been solved on our next version and it is published in a day or two.
If you cant wait until the fix of it you can replace the code here
https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_2_1/functions.php

Best regards,
Basilis

January 30, 2018 at 10:21 pm in reply to: No table in mobile version & google maps doesn't work #905188

Basilis
Inactive Moderator

Hi,

The page you have listed to us, I can see the google map loading.
Does it work properly now?

Best regards,
Basilis

January 30, 2018 at 10:18 pm in reply to: Fehler nach Update auf 4.2.2 AviaBuilder::get_alb_builder_status() #905186

Basilis
Inactive Moderator

Hey lightdream68,

Can you please post your question in English as our German Support is vocations right now, so we can take some time to help faster?

Best regards,
Basilis

January 30, 2018 at 10:15 pm in reply to: 4.2.2 Tab Section + Accordion height doesn't adapt content height #905185

Basilis
Inactive Moderator

Hey RisingStar,

I went around to the tabs and I can see it properly adapt per height.
how the Correct footer should be although, can you explain us so we can modify understand it?

Best regards,
Basilis
Author

Posts

Viewing 30 posts - 7,321 through 7,350 (of 17,695 total)

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