Forum Replies Created
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AuthorPosts
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Hey rdswestnet,
We appreciate your patience and we respect it.
We have worked on a workaround for now you can work the followingand it will fix the issue – and will be also included on our next update :)
Best regards,
BasilisJanuary 31, 2018 at 8:44 pm in reply to: Custom Woo Commerce Shop Overview page – Widgets not working #905791Hi,
To help you better, we would require to have access on your web site so we can be able to see it please…
Best regards,
BasilisHi,
The error is related on that.
Are you using any plugin that is related to facebook?Best regards,
BasilisJanuary 31, 2018 at 8:42 pm in reply to: Masonry Gallery Links – Open new tab after Load More #905788Hey Firoze,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Happy we could help!
We would appreciate to also remember to rate our theme!Thank you very much!
Best regards,
BasilisJanuary 31, 2018 at 8:41 pm in reply to: How to link commentators' gravatars, not only their names? #905785Hi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisJanuary 31, 2018 at 8:40 pm in reply to: Lightbox form showing up on all pages with lightbox capability #905783Hi,
Add to your CSS
.mfp-arrow { display: none; }and it should be OK!
Best regards,
BasilisHi,
I just loaded your page and I can see it fine, have you fixed it?
Best regards,
BasilisHey timkeeley,
That is an issue of the modifications you have done to enfold child theme.
better to check the files of Enfold and notice what is missing so you can fix itBest regards,
BasilisHey Guenter,
I am adding a link of those, to our github library!
https://github.com/KriesiMedia/enfold-library/Best regards,
BasilisHey awdenfold,
It seems the issue is related to your installation.
We would suggest to contact your hosting provider betterBest regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Thank you for letting us know, we do appreciate it a lot
Best regards,
BasilisJanuary 31, 2018 at 8:27 pm in reply to: Since updating the enfold theme to the latest released rev slider doesn't load #905768Hey codecreative,
That is an issue which will be fixed on the upcomming version.
We are sorry for the troubleBest regards,
BasilisJanuary 31, 2018 at 8:26 pm in reply to: Post using Advanced Editor. How to insert Post Meta info (Title, Date etc.) ? #905766Hi,
Can you please take a look here
https://wordpress.stackexchange.com/questions/213768/featured-image-shortcodeand check if it matches your needs
Best regards,
BasilisHey churban,
Which page you are getting that erorr?
Best regards,
BasilisHey onegirlrtw,
what mobile browser you are testing please?
Best regards,
BasilisHey StaceyThrush,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
BasilisJanuary 31, 2018 at 8:24 pm in reply to: Heading 1 Font Size on Individual Pages – More flexible option? #905758Hey hobie690,
You can achieve that using
https://developer.mozilla.org/en-US/docs/Web/CSS/Media_Queries/Using_media_querieswhich would help you to target the screensize you want and modify it based on that.
Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
BasilisJanuary 31, 2018 at 8:22 pm in reply to: Spacing between Title and excerpt in search results #905755Hey Horst,
Can we see your page, so we can see ho it looks please?
Thank you
Best regards,
BasilisJanuary 31, 2018 at 8:22 pm in reply to: Automatic rotation of Easy Slider images stops when the cursor is used #905754Hey markpay10,
We are afraid that not.
That is how it is developed for now – and there is no way to get it short around. If you need so advanced functionality, we would suggest to use an other one slider like LayerSliderBest regards,
BasilisHi,
Thank you very much!
Best regards,
BasilisHi,
We appreciate your understanding!
Best regards,
BasilisHi,
Thank you very much for updating us, we do appreciate it a lot!
We will do close the ticket here, please feel free to create a new one if you need something else.Thank you
Best regards,
BasilisHi,
I am afraid not.
We have issued again to our developers, so we can know the updates.
We appreciate your patience a lot!Best regards,
BasilisHi,
It was not, as it was not a major issue.
There will be an updated version, check it if it solved your issue please ( next day or two )Best regards,
BasilisHi,
There is no such option right now and it owuld require to add a ::before / ::after pseudoselector positioned, which we are not able to provide as it would rquire to modify all the header to make it work properly.
I think that the best option is to add it inside your logo, as image.
It could play perfectly.Best regards,
BasilisJanuary 31, 2018 at 7:59 pm in reply to: Color Section Video Not Playing on Safari or Apple Devices #905734Hi,
If you web site is complete ready, I suppose you are not going to rebuild it, so the refund is out of the question, right? :)
We have worked a solution for that issue and we have an update that will come out today or tomorrow.We would appreciate your patience a little bit, until we can push it out!
Thank you for your understanding, we much appreciate it.
Best regards,
BasilisJanuary 31, 2018 at 7:46 pm in reply to: [SOLVED] Avia layout elements not working with Contact Form 7 #905728Hi,
Not sure why, but I checked your form and it has some html inside, which is also triggering the
div .av_three_fourth
element, which has padding, so everything goes below.
I think if you remove the sidebar at that page, everything should show properly.Best regards,
Basilis -
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