Forum Replies Created
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Hey FS_,
I loaded your page and I cant see anything in there.
Can you add some content so we can be able to review and help you?Thank you very much
Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
BasilisHey Tom,
We are afraid that this functionality is not yet something added, but something we can consider for later on>
Thank you
Best regards,
BasilisHey Hayco,
1. I loaded your web site and I can see it sticky – have you managed it?
2.
Use the following CSS
#top .av_header_transparency .phone-info { color: #000; }Where color is your ID.
Thank you
Best regards,
BasilisFebruary 1, 2018 at 10:57 pm in reply to: Place an image (png) over a Portfolio Entry (Masonry Portfolio grind) #906501Hey Caiser_Souze,
The best option here, is to use a ::before or ::after selector.
Can you show us a screenshot + your web site so we can see if it is possible and how?Thank you
Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Please feel free to let us know if you need any more help with any request.
Thank you
Best regards,
BasilisFebruary 1, 2018 at 10:35 pm in reply to: Slider button going down the screen in mobile devices #906495Hey Viney,
That is happening because it is the resize of the screen.
Your header is not allowing a lot of space for the buttons, so they are going down.If you want to modify that, you do need to change the way the output works on it.
Best regards,
BasilisHey Viney,
That means, you need to put it outside the main header.
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)Best regards,
BasilisFebruary 1, 2018 at 10:09 pm in reply to: Where to setup Woocommerce product detail layout??? #906490Hi,
You have created the page template for the WooCommerce products with ALB, so the sidebar can not be visible when you use Full Width ALB elements we are afraid.
Best regards,
BasilisHi,
You cant change the images through a different way ( FTP ).
What Ismael suggested should work.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisFebruary 1, 2018 at 9:43 pm in reply to: Problems after deinstall of LayerSlider Full version #906479Hi,
After some googling, I have seen that the plugin ” Simple History ” is creating the issue and the bug with Layer Slide unfortunately.
Best regards,
BasilisHi,
After that code you added, add the following
.page-id-544 .av_minimal_header #header_main, .av_minimal_header #header_meta {
border: none;
background: transparent !important;
}let me know if that would work properly.
Thank you!
Best regards,
BasilisHey rjkoehler,
You can create the single post with ALB and you can make that yes.
If you do not want to load ALB, then you can edit the template file, but that would require a lot of time to be managed.Best regards,
BasilisFebruary 1, 2018 at 9:24 pm in reply to: Unable to save specific posts after update – leads to blank page (showing -1) #906474Hi,
The php version is not low. Can you update it to php ver 7.0 so we can be able to check if there is a conflict there please?
We need to try see the error there first.Also memory_limit is low, can you ask your server to make it as 512M please?
Best regards,
BasilisHi,
Please take a look here
on how to setup the mega menu.
Yes, the border ill be added, if you add the elements show us and we will make it work.Thank yu
Best regards,
BasilisHey totalstamp,
Have you also update the latest version of WooCommerce?
Can you please disable some plugins and check only with Enfold and WooCommerce please?Thank you
Best regards,
BasilisFebruary 1, 2018 at 9:13 pm in reply to: Icon Font Upload – Some Icons Not Importing Corretly #906466Hey ao89t,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
It seems to be a conflict, but it is not CSS related.
We have asked our developers to take a look, would be also good to ask the Event Plugin developers as it might be easy and they can be able to help faster.Thank you
Best regards,
BasilisHi,
The folder you are adding it is wrong.
Please go to/wp-content/themes/enfold/functions.php
Best regards,
BasilisHi,
We appreciate your patience while we try to solve it.
Thank you very much
Best regards,
BasilisHi,
We appreciate your patience, thank you very much!
Best regards,
BasilisHi,
If you install a plugin like Yoast, you can setup some pages to me as noindexed.
There are some other ways to create a child theme, add the header.php in there and then add a is_singular(‘portfolio’) and a meta for non-index.i think the easiest is the Yoast
Best regards,
BasilisFebruary 1, 2018 at 9:04 pm in reply to: Google AdWords Tracking Code button to external site #906459Hi,
I am afraid we are not able to do a lot from our side then.
It is better to get some premium assistance, but hiring someone to help you out.Best regards,
BasilisHi,
As you can read into the issue, WooCommerce team will work and fix the issue as it is from their side.
If they do not provide an update quickly – we will do take care of it.Thank you
Best regards,
BasilisHey farahjanjua,
Can you please provide us a screenshot so we can be able to understand what you aim to achive?
I am not sure we understand from what rpovided.Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHey Peter,
For which image you are refering, as I have loaded your web site and I can see all of them work just fine?
Best regards,
BasilisHey hagege,
Can you please post the question in English for us as our support that speaks German is away?
Thank you
Best regards,
BasilisHey Justin,
Which page is that?
I loaded the homepage and cant find it.
I suppose that it is because of Line Height that the H1 has on mobile, so something like@media all and (max-width: 599px) and (min-width: 320px) { h1{ line-height: 1.2px; } }Let us know if that worked out.
Best regards,
Basilis -
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