Page 223 – Support | Kriesi.at – Premium WordPress Themes

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February 22, 2018 at 8:06 pm in reply to: Losing responsive design when i change something #916267

Basilis
Inactive Moderator

Hi,

I am afraid we do not provide compatibility with that plugin you are mentioning as we do not support all the plugins that are outside.
We would need to have things go further with contacting the plugin author.

Best regards,
Basilis

February 22, 2018 at 8:05 pm in reply to: Possible re purchase of Enfold or access to API details #916265

Basilis
Inactive Moderator

Hi,

We are afraid you need to buy a new license :(
There is nothing else we can do, as without a license you will not be able to update and we have way 2 many more impressive updates coming, which you will do love!

Best regards,
Basilis

February 22, 2018 at 8:01 pm in reply to: Upload Shop Demo does not work #916262
Basilis
Inactive Moderator
Hey Sommervogel,

Defining a higher memory limit in WordPress and if possible increasing the memory on the hosting server should resolve this issue.

To increase the WordPress memory limit please access wp-config.php file and add the below line
```
define('WP_MEMORY_LIMIT', '256M');
```
For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
and you can contact your service provider to increase the memory limit.

Best regards,
Basilis
February 22, 2018 at 8:00 pm in reply to: Anyway to Block A Theme I Used #916261

Basilis
Inactive Moderator

Hey play_avi,

Yes, you can disable the API Key, that way they will not be able to hget updates etc.
Just delete the API you generated for that site through your Account

Best regards,
Basilis

February 22, 2018 at 7:59 pm in reply to: Comment Box not appearing in Blog Post (using template builder) #916259

Basilis
Inactive Moderator

Hey Catty47,

You can add Comments element under Content Elements tab of ALB and it showed up fine.
Let us know if you need further help :)

Best regards,
Basilis

February 22, 2018 at 7:58 pm in reply to: Help me #916258

Basilis
Inactive Moderator

Hey lupi_trevisan,

Please ask your hosting provider to update at version php7+
and the issue should be fixed!

Thank you very much for your understanding

Best regards,
Basilis

February 22, 2018 at 7:57 pm in reply to: Sidebar menu on specific pages #916257

Basilis
Inactive Moderator

Hi,

Can we please check your web site, so we can be able to provide with those CSS?

Thank you

Best regards,
Basilis

February 22, 2018 at 7:57 pm in reply to: Relevanssi Seach shortcodes have no effect #916256

Basilis
Inactive Moderator

Hey basti2409,

Not sure as we have not build it – but can I make a suggestion?
Can you please contact the plugin developers, it would be so easier for them to provide a solution as they know the plugin a lot better! :D

Best regards,
Basilis

February 22, 2018 at 7:54 pm in reply to: sticky right sidebar menu breaks website layout on iPad #916251

Basilis
Inactive Moderator

Hey Doron,

We have forward it to our developers, so they can take a look and review.

Best regards,
Basilis

February 22, 2018 at 7:54 pm in reply to: WMPL Language Switcher #916249

Basilis
Inactive Moderator

Hi,

I do not see a selector now, but only the flags.
Managed to fix it out?

Best regards,
Basilis

February 22, 2018 at 7:53 pm in reply to: margin-top problem #916247

Basilis
Inactive Moderator

Hi,

Yeap, that does sound the best solution!
Go ahead and let us know if you have any problem.

Best regards,
Basilis

February 22, 2018 at 7:53 pm in reply to: Hover doesnt work properly #916246

Basilis
Inactive Moderator

Hi,

Yes that together with some additions will fix the issue and do play properly + new characteristics will be added!
We really hope you will enjoy it.

Best regards,
Basilis

February 22, 2018 at 7:52 pm in reply to: widgets in one sidebar replaces sidebars of other menus #916244

Basilis
Inactive Moderator

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Basilis

February 22, 2018 at 7:51 pm in reply to: wrong label text – hover problem social media buttons under the articles #916243

Basilis
Inactive Moderator

Hi,

There is no code Hardcoded at all.
Are you loading the German Language on Enfold?

Best regards,
Basilis

February 22, 2018 at 7:50 pm in reply to: Mobile sticky menu render behind some elements #916241

Basilis
Inactive Moderator

Hi,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

February 22, 2018 at 7:49 pm in reply to: Not showing on iphone/ tablet, and more #916239

Basilis
Inactive Moderator

Hi,

So the issue that you see a white space is not happening to all, but only some languages?
If so – you do need to add the slider to other languages also from the backend.

Best regards,
Basilis

February 22, 2018 at 7:47 pm in reply to: Mobile menu scrolls #916237

Basilis
Inactive Moderator

Hi,

Yes, what version and maybe what screen size, can you tell us?

Best regards,
Basilis

February 22, 2018 at 7:47 pm in reply to: sorry wrong theme question #916236

Basilis
Inactive Moderator

Hi,

I tested with my installation and firefox and I never had this issue.
After reading a lot, please update firefox and your issues should be solved.

Best regards,
Basilis

February 22, 2018 at 7:46 pm in reply to: Parse error: syntax error asset-manager.class.php on line 15 #916234

Basilis
Inactive Moderator

Hi,

Can you please ask your hosting provider to update php to phpver 7.0 please?

Thank you

Best regards,
Basilis

February 22, 2018 at 7:43 pm in reply to: Embedding a Facebook video changes language to Spanish #916233

Basilis
Inactive Moderator

Hi,

That is based on the language the video is embeded, it has nothing to do with Enfold at all we are afraid.
Please consider to take a deeper look either on the code you used or your URL.

Best regards,
Basilis

February 22, 2018 at 7:42 pm in reply to: "Layout Options" Missing from custom post type – NOT RESOLVED #916232

Basilis
Inactive Moderator

Hi,

I tried to login with Enfold users and it failed.

Best regards,
Basilis

February 22, 2018 at 7:40 pm in reply to: Unable to save specific posts after update – leads to blank page (showing -1) #916231

Basilis
Inactive Moderator

Hi,

We are from different countries each one of us and different time frames.
Best to complete disable for now, until we are able to help you please

Best regards,
Basilis

February 22, 2018 at 7:39 pm in reply to: Different Logo in the Header for mobile version #916229

Basilis
Inactive Moderator

Hi,

You would need to modify the wp_is_mobile() to exclude what you do not want to have
Here is an option
https://wordpress.stackexchange.com/questions/114369/excluding-ipad-from-wp-is-mobile

but it would require also some custom coding.

Best regards,
Basilis

February 21, 2018 at 9:10 pm in reply to: Aktualisierung erst nach Refresh des Browsers #915725

Basilis
Inactive Moderator

Hey berndhahn,

Can you please post in English so we can be able to help you out better please?

Thank you

Best regards,
Basilis

February 21, 2018 at 9:10 pm in reply to: blog full wide on my landing page #915720

Basilis
Inactive Moderator

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Basilis

February 21, 2018 at 9:09 pm in reply to: How to achieve the fading-in-effect of "av-special-heading"? #915715

Basilis
Inactive Moderator

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Basilis

February 21, 2018 at 9:09 pm in reply to: Not showing on iphone/ tablet, and more #915714

Basilis
Inactive Moderator

Hi,
Yes, that is how it works when you want to do modifications and cache everything together.

We cant do something regarding that from our side we are afraid.

Best regards,
Basilis

February 21, 2018 at 9:08 pm in reply to: Mobile menu scrolls #915713

Basilis
Inactive Moderator

Hi,

I tried all that cycle on my phone and on a tablet and not seen the issue.
What tablet u on?

Best regards,
Basilis

February 21, 2018 at 9:08 pm in reply to: Can't open home page to edit #915712

Basilis
Inactive Moderator

Hi,

We need to see the php information, not the FTP info please

Thank you very much

Best regards,
Basilis

February 21, 2018 at 9:07 pm in reply to: Portfolios Appearing on Feed #915711
Basilis
Inactive Moderator
Hi,

Please add the following code
```
do_action('wp','kill_feeds',-1);
function kill_feeds(){
    if ( is_feed( array('portfolio') ) ) {
        exit;
    }
}
```
Let us know if it works out for you

Best regards,
Basilis
Author

Posts

Viewing 30 posts - 6,661 through 6,690 (of 17,695 total)

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