Viewing 16 posts - 31 through 46 (of 46 total)
1 2
  • Author
    Posts
  • February 9, 2018 at 10:04 am #910168
    Ismael

    Hi,

    I’m sorry but I can’t connect to the server. Did you contact the plugin authors regarding the issue? I’m sure they’ll be able to provide more info about the issue.

    Best regards,
    Ismael

    February 9, 2018 at 10:29 am #910180
    aovivo

    Its not an issue of the plug-in. I must have been something that was changed in ENDOLD 4.2.1 and after that.
    As mentioned – any other Standard theme works and the ENFOLD Version 4.2 works too…

    Why cant you connect to the server, what is the error? Can you tell me from which contry or IP you are logging in – maybe its a firewall issue…
    Let me know.
    Thanks
    my best regards
    Pedro

    February 9, 2018 at 11:38 am #910205
    Ismael

    Hi,

    Yes, I know that it’s not an issue with the plugin but they may be able to help because they are more familiar with it. Please note that we don’t provide support for third party plugins as stated on our support policy. However, we’ll try to help since the plugin is working on older versions.

    You can find our locations here. http://kriesi.at/about

    Best regards,
    Ismael

    February 10, 2018 at 7:49 am #910497
    aovivo

    Here are some screen-casts of the error… for one instance it shows how the error appears, and it also shows (the second cast) that it works perfectly with a standard theme…

    please take a minute… thanks
    P.-

    February 12, 2018 at 3:10 am #910879
    Ismael

    Hi,

    Yes, we can reproduce the issue. However, we’re not entirely sure what’s causing it. A little insight or info from the plugin developers should help.

    Best regards,
    Ismael

    February 14, 2018 at 2:30 pm #912269
    aovivo

    I have asked for assistance from the EventON Calendar team. They will look into it from their prospective. In the meanwhile it would help what major change (in terms of saving posts or tables) you made from ENFOLD 4.2 to 4.2.1. that causes that specific issue…

    thanks
    Pedro

    February 17, 2018 at 3:33 am #913462
    aovivo
    This reply has been marked as private.
    February 20, 2018 at 3:38 am #914639
    Ismael

    Hi,

    How are the events associated with the WC product? Do you have an old copy of the theme? Please downgrade the theme temporarily.

    Best regards,
    Ismael

    February 21, 2018 at 7:47 am #915316
    aovivo

    Hi there, I have upladed the 4.1 Version of ENFOLD. You can now switch between Version 4.1 and 4.2.3 and see the difference.

    Concerning your questions about WC products: all I can say is, that when the the number of seats/tickes are changed via WooCommerce inventory – saving the altered number works (also after ENFOLD 4.2x)… but changing within the plug-in (EventOn) it self it does not… (after Enfold 4.2x)
    Is there any specific handling the WC product by ENFOLD which differs from the standard theme (13, 14, 15)? usage of memory, space of storage… etc?!

    Please use the new details to log in.
    Thanks
    Pedro

    February 21, 2018 at 3:57 pm #915531
    Ismael

    Hi,

    Thank you for the update.

    The theme doesn’t contain any major configuration for the products aside from template modifications. I’m sorry but we’re not really sure what’s causing the issue. If this is related to WooCommerce, maybe you should ask them for additional info as well.

    We tried to login to the site but we got locked out.

    Your access to this site has been limited
    Your access to this service has been temporarily limited. Please try again in a few minutes. (HTTP response code 503)

    Reason: Access from your area has been temporarily limited for security reasons

    Best regards,
    Ismael

    February 21, 2018 at 4:24 pm #915545
    aovivo

    Can you tell me from whick country you are trying to log-in – or send me an IP I can exclude from the WAF?
    thanks

    Pedro

    As for woocommerce:
    the only update that was made from that period (the error occured) were WordPress and ENFOLD (in November 2017)…
    Sometimes theme authors make modifications to WooCommerce templates or define how the post/products are stored or handled…
    I will try to get an info in WC forum, but I guess everyone is referring to the theme authors as this works without any problem with standard themes.. AND it worked with Enfold 4.2… so the answer must be there somewhere in between.
    I still hope you can get to the bottom of this…

    thanks for the support so far!
    my best regards
    Pedro

    February 22, 2018 at 7:40 pm #916231
    Basilis

    Hi,

    We are from different countries each one of us and different time frames.
    Best to complete disable for now, until we are able to help you please

    Best regards,
    Basilis

    February 23, 2018 at 6:40 am #916524
    aovivo

    Okay, I adjusted the WAF. Please try again. thanks!
    P.-

    February 27, 2018 at 3:23 am #918139
    Ismael

    Hi,

    I’m sorry but I still can’t access the site — same error. As you may have noticed, the thread is getting a bit too long. If you don’t mind, please create a new ticket with the site url, login credentials and the link to this thread then we’ll forward it to our developers. Thank you for your patience.

    Best regards,
    Ismael

    February 27, 2018 at 10:34 am #918333
    aovivo

    Yes, it seems so – the ticket is 5 weeks old now and still no solution yet. Maybe the developers have an idea.
    I will open a new ticket and see if this helps…
    regards
    P.-

    February 28, 2018 at 9:33 am #918876
    Ismael

    Hi,

    Alright. We’ll close this one for now. On the new ticket, please don’t forget to include the url of this thread. Thank you.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 16 posts - 31 through 46 (of 46 total)
1 2
  • The topic ‘Unable to save specific posts after update – leads to blank page (showing -1)’ is closed to new replies.