Page 22 – Support | Kriesi.at – Premium WordPress Themes

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October 9, 2019 at 11:06 pm in reply to: Specify image dimensions #1146666

Basilis
Inactive Moderator

Hey Roger,

Show us the report please

Best regards,
Basilis

October 9, 2019 at 11:05 pm in reply to: Avoid bad request #1146665

Basilis
Inactive Moderator

Hey Roger,

Yes GTmetrix is a robot, do not care for what you see it is not correct.

Best regards,
Basilis

October 9, 2019 at 11:02 pm in reply to: Add custom CSS class to Timeline Milestones sub-elements #1146663

Basilis
Inactive Moderator

Hi,

Yes this is something we are working to get it live again so we can accept new requests :)

Best regards,
Basilis

October 9, 2019 at 11:01 pm in reply to: Schriftarten #1146662

Basilis
Inactive Moderator

Hi,

can you upload the file for us to look into and provide backend details also please

Best regards,
Basilis

October 9, 2019 at 11:01 pm in reply to: Images are not displayed #1146661
Basilis
Inactive Moderator
Hey Rami,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
October 8, 2019 at 8:53 pm in reply to: Slider issue on iPhone 8 Safari #1146278

Basilis
Inactive Moderator

Hey HPCCo,

can you upload the file using something like https://imgbb.com/
and give us afterwards a link here so we can check this out.

Best regards,
Basilis

October 6, 2019 at 9:32 pm in reply to: Formatting goes away #1145548

Basilis
Inactive Moderator

Hi,

You can consider also something like

Flying Pages

This does help also a lot.

Best regards,
Basilis

October 6, 2019 at 9:30 pm in reply to: Privacy Options change request for 4.6.4 based on EuGH judhement from 1.10.2019 #1145546

Basilis
Inactive Moderator

Hey tbc,

We have forward the ticket to our main developer, so he can review this further.

Best regards,
Basilis

October 6, 2019 at 9:29 pm in reply to: Cookie Consent styling not working in 4.6.3.1 #1145545

Basilis
Inactive Moderator

Hey milano24ore,

Check this out by checking the CSS classes, because we have done a lot of updates.

Best regards,
Basilis

October 6, 2019 at 9:27 pm in reply to: Theme: Enfold Issue: LayerSlider don't work after update #1145543

Basilis
Inactive Moderator

Hi,

We are working over those as an update, we do need some patience.

Best regards,
Basilis

October 6, 2019 at 9:27 pm in reply to: 404 in cart #1145542

Basilis
Inactive Moderator

Hi,

So which issue is been left?
Can you make sure that cart page is not on any cache and it is been excluded?

Best regards,
Basilis

October 6, 2019 at 9:21 pm in reply to: Google Map not Loading #1145541

Basilis
Inactive Moderator

Hey havi,

Which version are you running?

Best regards,
Basilis

October 6, 2019 at 9:21 pm in reply to: Website totally crashed after Theme-Update #1145540
Basilis
Inactive Moderator
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
October 6, 2019 at 9:20 pm in reply to: can't seem to add more icons via Iconfont Manager #1145539
Basilis
Inactive Moderator
Hey sky19er,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
October 6, 2019 at 9:17 pm in reply to: LayerSlider 6 unable to deactivate, delete or update #1145538

Basilis
Inactive Moderator

Hi,

Thank you for all the feedback :)

Best regards,
Basilis

October 6, 2019 at 9:15 pm in reply to: Postion of sub menu container when using transparency layout #1145535

Basilis
Inactive Moderator

Hi,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

October 6, 2019 at 9:14 pm in reply to: Mails are not sent from contact form. #1145534

Basilis
Inactive Moderator

Hi,

Try to copy all the settings ( or export ) and re-import them.
Let us know if this would fix the issue.

Best regards,
Basilis

October 6, 2019 at 9:13 pm in reply to: stop video slider from pausing on click #1145532

Basilis
Inactive Moderator

Hey w_archer,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

October 6, 2019 at 9:11 pm in reply to: enfold developer custom css class not showing #1145530

Basilis
Inactive Moderator

Hi,

Glad we could help!

Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)

Best regards,
Basilis

October 6, 2019 at 9:04 pm in reply to: Layerslider Animation Stopped after 4.6.3 update #1145526
Basilis
Inactive Moderator
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Basilis
October 6, 2019 at 9:03 pm in reply to: Some WooCommerce issues #1145525

Basilis
Inactive Moderator

Hey Michael,

1. this needs HTML / CSS fixes on your code.
2. Can you give us what you need to make, so we can provide it together with the 1?
3. Better do not touch this as it brakes a lot more things in the process.
4. This is also CSS, what do you need the color to be?

Best regards,
Basilis

October 6, 2019 at 8:57 pm in reply to: Site can't load on mobile Safari after update to 4.6.3 and no Google maps #1145520

Basilis
Inactive Moderator

Hey conflock,

When you try those, can you make sure that you clear all cookies?

Best regards,
Basilis

October 6, 2019 at 8:36 pm in reply to: form label color text #1145505

Basilis
Inactive Moderator

Hi,

Removing the label will make it non-accessible u do know this right?

Best regards,
Basilis

October 6, 2019 at 8:26 pm in reply to: SEO: Cookie Consent bar vs Crawling and Bots – Replies from Experts are welcome #1145502

Basilis
Inactive Moderator

Hey S.,

This does require a lot of reading. Thank you for the input can you also show us where this is listed from John, so we can understand it further?

Best regards,
Basilis

October 6, 2019 at 8:23 pm in reply to: Cookie Consent Bar on mobile #1145497

Basilis
Inactive Moderator

Hi,

Thank you for the report, we will do look into this a little bit further and we will update you again.

Best regards,
Basilis

October 6, 2019 at 8:22 pm in reply to: Relevanssi search broken after update #1145496

Basilis
Inactive Moderator

Hi,

This does not seem related to our theme, rather than something on your theme. 500 error seems to have blocked the request for a reason.

Best regards,
Basilis

October 6, 2019 at 8:18 pm in reply to: Event Countdown Shortcode Busted After Events Calendar Update #1145493

Basilis
Inactive Moderator

Hi,

Please do ask the plugin developers also, they might have an idea on how to get the compatibility going properly.

Best regards,
Basilis

September 30, 2019 at 10:39 pm in reply to: Enfold + Youzer Integration #1143516

Basilis
Inactive Moderator

Hi,

Impressed. Not just from your plugin but for the amount of details and time you took to fix things.
Yigit opinion is more important, but congratulations for your work.

Best regards,
Basilis

September 29, 2019 at 8:38 pm in reply to: Responsive Image and loading #1143149

Basilis
Inactive Moderator

Hi,

WP Retina images I think is still doing the work as should.

Best regards,
Basilis

September 29, 2019 at 7:53 pm in reply to: Classified ads site design #1143129

Basilis
Inactive Moderator

Hi,

4. You can add any image size you want on a widget, no worries.

Best regards,
Basilis
Author

Posts

Viewing 30 posts - 631 through 660 (of 17,695 total)

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