Forum Replies Created
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AuthorPosts
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November 6, 2019 at 9:36 pm in reply to: Grid Row with Background Image fixed on iPad Pro – Image not shown correctly #1154438
Hi,
I do not get it what is wrong. Could you maybe help a little bit?
Best regards,
BasilisNovember 6, 2019 at 9:32 pm in reply to: WooCommerce Checkout Errors with Square/Enfold Theme #1154432Hi,
From the discussion is other what I understood so this does impress me a little bit.
We do not have previous issues with that, but I understand that maybe there is something having issues with the Payment Processor.
To debug this as it is plugin related, we would need more time. It is strange and we have to test it. Can we do this over your web site?Best regards,
BasilisHi,
It does need to follow the folder structure, it is correct yes.
Best regards,
BasilisNovember 6, 2019 at 9:26 pm in reply to: How do I display portfolio categories on an individual portfolio item? #1154425Hey connect4consulting,
Can you please explain a little bit for us:
1. Are you trying to show everywhere only the Parent Category Habitas ( if yes – we need to category ID )
2. Do you want everywhere to so the Parent category of the active is visible?Reply this and we can help you modify the function, it should be an If statment.
Best regards,
BasilisHey Bettina,
Unfortunately there is no fix, because IE11 is not supporting those at all :(
Best regards,
BasilisHi,
Is this an iphone? Is it on retina? If yes the media query should be doubled over size and this should fix the problem.
Best regards,
BasilisNovember 6, 2019 at 9:20 pm in reply to: Product grid by popularity not populated correctly #1154418Hey graphicdreamer,
There is an issue with what you are referring we do know that and we are working to get it shorted out.
Unfortunately, there is not a quick solution, most probably an upcoming update will have the fix for that.Best regards,
BasilisNovember 6, 2019 at 9:16 pm in reply to: Plugin Visualizer: Tables and Charts Manager for WordPress in combination with E #1154412Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisNovember 6, 2019 at 9:10 pm in reply to: Privacy settings: Google Tag Manager/Analytics active even after opt out? #1154409Hi,
Please do create your own topic so we can be able to manage better.
Thank you very much
Best regards,
BasilisNovember 5, 2019 at 7:55 pm in reply to: Categories, Bulk Product Upload, Product Image display #1154069Hi,
1. You can use a shortcode over a sidebar to make the categories visible
2. We do not no unfortunately
3. Primary is the main category for a product and then the product can have a subcategory also
4. You need to upload them as high as possible and then our platform will generate them the correct way.Best regards,
BasilisHey smoke_house,
loading your page I do not see any problem. Which is the part that has issues?
Best regards,
BasilisHi,
Closing this one, we will handle there.
Thank you.
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisNovember 5, 2019 at 7:27 pm in reply to: How do I show portfolio categories on a portfolio item? #1154058Hi,
Do you want to only so the category ” Habitats ” or do you want it when ever there is a parent category to show this?
Because if u want the first, give us the category id of Habitas.Best regards,
BasilisHi,
Please Install he plugin called ” Search Everything ” and let us know if this shorts the issue for you.
Best regards,
BasilisHi,
Every option is safe to be deleted if they are marked as these.
Always take a backup although when dealing with Databases.Best regards,
BasilisHey drdrsnow,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
We cant help if it is because of a really old version of a browser, unfortunately.
Some things move forward, same happens on Web Design, so you will have to ask your client to upgrade the browser ( especially Opera ) so they can see some of the latest technology features over the Internet, not only their web site.Best regards,
BasilisHi,
Please check this plugin
and let us know if issues are solved.
Best regards,
BasilisOctober 30, 2019 at 10:14 pm in reply to: Yoast SEO doesn't work properly in advanced layout editor #1152529Hi,
Yes, this is just a quick fix if something is not functioning for a reason.
Over our last update I can see that Yoast is working with my installation, so not sure why not working over your web site.Best regards,
BasilisHi,
If Installing Sendgrid fixed the issue then the problem is with the way that server is handling the emails.
Best regards,
BasilisOctober 30, 2019 at 9:40 pm in reply to: Stop featured images cropping in single posts and thumbnails #1152519Hi,
can we change the images size and regenerate them?
Would this be OK?Best regards,
BasilisHi,
Check this article and let us know if it will help
https://medium.com/@flipbook/3-steps-to-embed-pdf-documents-in-html-website-56f14b904174Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisOctober 29, 2019 at 9:44 pm in reply to: Theme not working with custom post type and pages main div closing too early. #1152151Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisOctober 29, 2019 at 9:28 pm in reply to: Plugin Visualizer: Tables and Charts Manager for WordPress in combination with E #1152149Hi,
Could you be a little bit patience until we release the patch we are working for this?
It should not take a lot.Best regards,
BasilisHi,
Have you tried the background color over the section of ALB? This should make it work out because if you add the blue color there it would work.
Best regards,
BasilisOctober 29, 2019 at 9:27 pm in reply to: Popular tags widget not displaying the most popular tags #1152147Hey webWahine,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisOctober 29, 2019 at 9:24 pm in reply to: After update layerslider, cookie notification and maps not working safari #1152146Hi,
Yes, there is an issue with Safari. We are working over this solution to get it sorted out over our next release.
Best regards,
BasilisOctober 29, 2019 at 9:23 pm in reply to: Privacy Options change request for 4.6.4 based on EuGH judhement from 1.10.2019 #1152145Hi,
Sure guys the developer has also contact us, so we are truly discussing to get this forward.
Best regards,
Basilis -
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