Page 177 – Support | Kriesi.at – Premium WordPress Themes

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May 7, 2018 at 10:07 pm in reply to: WooCommerce shortcode removes sidebar #952927

Basilis
Inactive Moderator

Hi,

So to know, what is the open ticket that is left so we know what we need to assist?

Best regards,
Basilis

May 7, 2018 at 10:05 pm in reply to: How to change the forums to RTL? #952926

Basilis
Inactive Moderator

Hey DROR,

The forum might not have RTL at all?
Have you loaded the proper CSS?

Best regards,
Basilis

May 7, 2018 at 10:05 pm in reply to: General Regulation for the Protection of Personal Data Changes in updating. #952925

Basilis
Inactive Moderator

Hey Rafa,

You are fixing as many things we can, cookies, forms etc.
We do not have all the review yet, as we are still working on all of those things, so we understand your patience while we work on everything.

Best regards,
Basilis

May 7, 2018 at 9:59 pm in reply to: Tags #952922

Basilis
Inactive Moderator

Hey samconag,

I am afraid we cant do something on that.
That is not WordPress functionality at all and ofcourse not related to our theme.

Best regards,
Basilis

May 7, 2018 at 9:59 pm in reply to: Masonry: font size and duplicated #952921

Basilis
Inactive Moderator

Hey VM,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

May 7, 2018 at 9:57 pm in reply to: Table issue on responsive #952919

Basilis
Inactive Moderator

Hi,

Thank u for letting us know, we much appreciate it.

Best regards,
Basilis

May 7, 2018 at 9:57 pm in reply to: Masonry Blog – Paddings and Aligns… #952918

Basilis
Inactive Moderator

Hey intimadecom,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

May 7, 2018 at 9:56 pm in reply to: Disabling Event Calendar plugin in Church demo #952917

Basilis
Inactive Moderator

Hey Sophie,

Yes, you can disable from the plugins at Dashboard -> Plugins

Best regards,
Basilis

May 7, 2018 at 9:55 pm in reply to: Logo area heading background problem #952916

Basilis
Inactive Moderator

Hi,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

May 7, 2018 at 9:55 pm in reply to: style of contact form elements #952915

Basilis
Inactive Moderator

Hey Marco,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

May 7, 2018 at 9:55 pm in reply to: The Theme doesn't work… header problem #952914

Basilis
Inactive Moderator

Hi,

Can we please have FTP details?

Best regards,
Basilis

May 7, 2018 at 9:54 pm in reply to: Caption text wont show on modal images #952913

Basilis
Inactive Moderator

Hi,

Thank u for the input @Guenni007

Best regards,
Basilis

May 7, 2018 at 9:54 pm in reply to: google map problem cloning #952912

Basilis
Inactive Moderator

Hey jb84,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

May 7, 2018 at 9:43 pm in reply to: Social Share Buttons: Construct Share URL to include # part of URL #952909

Basilis
Inactive Moderator

Hi,

Thank you for your clarification, it is much appreciated.

Best regards,
Basilis

May 7, 2018 at 9:43 pm in reply to: Videos doesn't work after Enfold upgrade to 4.3 #952907

Basilis
Inactive Moderator

Hi,

Removed your credentials for security reasons.
Please create a different ticket as requested.

Best regards,
Basilis

May 7, 2018 at 9:41 pm in reply to: Product Slider Image Size #952903

Basilis
Inactive Moderator

Hey tonyshanks,

Follow these steps to change single product image size: Go to Appearance > Customize. Then go to WooCommerce > Product Images. Write your desired width in “Main image width” field.

Best regards,
Basilis

May 7, 2018 at 9:40 pm in reply to: Large space/gap under fullwidth easy slider on mobile #952902

Basilis
Inactive Moderator

Hi,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

May 7, 2018 at 9:39 pm in reply to: Enfold Child doesn't work #952900
Basilis
Inactive Moderator
Hey Mac-TR,

Please add the following code
```
if(!is_admin()) add_action('wp_enqueue_scripts', 'avia_register_child_frontend_scripts', 100);
function avia_register_child_frontend_scripts()
{
	$child_theme_url = get_stylesheet_directory_uri();
	wp_dequeue_script('avia-default');

	//register js
	wp_register_script( 'avia-default-child', $child_theme_url.'/js/avia.js', array('jquery'), 1, true);
	wp_enqueue_script( 'avia-default-child' );
}
```
to get it load from your child theme

Best regards,
Basilis
May 7, 2018 at 9:39 pm in reply to: sent "from" in form not the mail from form #952897

Basilis
Inactive Moderator

Hey nadjak77,

Please take a look here
http://www.wpbeginner.com/plugins/how-to-change-sender-name-in-outgoing-wordpress-email/

let us know if it works out for you.

Best regards,
Basilis

May 7, 2018 at 9:38 pm in reply to: Fullscreenslider with video slider that doesn't show #952896

Basilis
Inactive Moderator

Hi,

Yes and we are working to get it shorted out as soon as possible.
We appreciate your patience while we work to get thing shorted out as soon as possible for you.

Best regards,
Basilis

May 7, 2018 at 9:36 pm in reply to: Demo Import #952894

Basilis
Inactive Moderator

Hi,

Can you please check your hosting provider and let us know the php memory limit that you have available?

Best regards,
Basilis

May 7, 2018 at 9:35 pm in reply to: Editing Elements Saved as Templates #952892

Basilis
Inactive Moderator

Hi,

Go ahead and add it if you miss it!
Even if it is a second time, we are here to review every aspect!

Best regards,
Basilis

May 7, 2018 at 9:32 pm in reply to: Diagonal border and gradient background color #952889

Basilis
Inactive Moderator

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Basilis

May 7, 2018 at 9:32 pm in reply to: Audio files won't load #952888

Basilis
Inactive Moderator

Hi,

There is an issue with our audio player.
We would appreciate the patience while we are working on that please.

Thank you very much

Best regards,
Basilis

May 7, 2018 at 9:12 pm in reply to: Support for AntiSpam Bee #952877

Basilis
Inactive Moderator

Hey Thorsten,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

May 6, 2018 at 7:49 pm in reply to: Disable Google Fonts being loaded from Google #952375

Basilis
Inactive Moderator

Hey lebenspraxis,

> If I look into the source code in the used autoptimize file I can’t find any link to google.

That means that you see the old code and it has not been updated, that is why you have such a problem.

Best regards,
Basilis

May 6, 2018 at 7:46 pm in reply to: Gravity Forms Plugin Conflict only when editing a Portfolio Item #952374

Basilis
Inactive Moderator

Hi,

I think it is not an easy solution after taking some look around.
Would be better to try check with the plugin developers.

Best regards,
Basilis

May 6, 2018 at 7:45 pm in reply to: Enfold Latest Version Update Not Available in Dashboard #952373

Basilis
Inactive Moderator

Hi,

We have already forward the issue to our developers so they can see why that makes issues.

Best regards,
Basilis

May 6, 2018 at 7:45 pm in reply to: Problems with Gravity Forms Visual Editor when using Enfold theme (4may2018) #952372

Basilis
Inactive Moderator

Hey wagwag,

Thank you very much for sharing it!
We hope others find it also interesting.

Best regards,
Basilis

May 6, 2018 at 7:43 pm in reply to: magazine element out of alignment #952371

Basilis
Inactive Moderator

Hi,

Can you please clear your cache and check again for it please?

Thank you

Best regards,
Basilis
Author

Posts

Viewing 30 posts - 5,281 through 5,310 (of 17,695 total)

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