Forum Replies Created
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AuthorPosts
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July 25, 2018 at 10:28 pm in reply to: Strange behaviour of codeblock Element in Footer Page #989956
Hi,
Thank you for letting us know.
Best regards,
BasilisHi,
If it has no items inside the cart, how it will look if empty?
Best regards,
BasilisHi,
the one that you did! :)
Best regards,
BasilisHi,
NO YOU CANT. You do need it and then you can style it for example removing the headers
Best regards,
BasilisJuly 25, 2018 at 10:24 pm in reply to: Editing the button properties of fullwidth easy slider #989949Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Kahil, do u have any custom code into all that added?
Best regards,
BasilisHi,
Unfortunately we cant do that.
Best regards,
BasilisJuly 25, 2018 at 10:15 pm in reply to: Working method for Breadcrumbs vs. front- and blogpage setting #989944Hi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisJuly 25, 2018 at 10:13 pm in reply to: Background video not playing on first time loading the page #989943Hi,
Our developer has applied a fix for that problem and it is something that will be updated really soon.
When the new update is launched, you will be able to see all the details! :)Best regards,
BasilisHey kellyCraftMedia,
Is there any log file on the server where we can see if there is an option that is not been gone thorough?
Best regards,
BasilisJuly 25, 2018 at 10:03 pm in reply to: Tab section broken in back office only: unable to modify content #989937Hi,
Please do contact the wistia support, they will be able to assist better :)
Best regards,
BasilisJuly 25, 2018 at 9:46 pm in reply to: Linking to a specific tab in a Tab Section with a custom button, not header #989935Hi,
There is no actual way to do that, the tabs do not support to have multiple tabs inside as elements.
Best regards,
BasilisHi,
Have you tried the functionality that Ismael suggested?
Best regards,
BasilisJuly 24, 2018 at 11:34 pm in reply to: Dependency errors on installing query Monitor plugin. #989439Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisJuly 24, 2018 at 11:34 pm in reply to: My site is down -my provider suggested that I shall contact you #989438Hey ushtaigman,
What php version does your hosting provider has?
Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
BasilisJuly 24, 2018 at 11:32 pm in reply to: Masonry: pictures tagged "Portrait" and "Landscape" look blurry #989434Hey shimale,
Here what I do see, those are not having issues, right?
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Can you please share FTP access?
Best regards,
BasilisJuly 24, 2018 at 11:28 pm in reply to: Set YouTube Video or Featured Image to Full Width On Mobile Post #989427Hi,
That is great happy you got it short out and more amazed with your appreciation! :)
Best regards,
BasilisHi,
Tested it there also, and no difference!
Best regards,
BasilisHey catchbudapest,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
I am on chrome windows, and I see the exact same thing as the screenshot…
Best regards,
BasilisJuly 24, 2018 at 10:24 pm in reply to: Add the "category slug" as a CSS class to the article content element #989403Hi,
// add category class on single post page add_filter( 'body_class', 'add_category_class' ); function add_category_class( $classes ) { if( is_single() && has_category('news') ) { $classes[] = 'news-cat'; } elseif( is_single() && has_category('news') ) { $classes[] = 'news-cat' } return $classes; }Please use that one and let us know if that works out for you.
Best regards,
BasilisHi,
.avia-builder-el-27 { padding-left: 20px; }
avia-builder-el-31 { padding-right: 20px; }That should fix the problems.
Best regards,
BasilisJuly 24, 2018 at 10:10 pm in reply to: Strange behaviour of codeblock Element in Footer Page #989396Hi,
Please do allow us some time, Victoria has an open request with the rest of the team, so we can review :)
Best regards,
BasilisHey Orkun,
Can we see your page? Where are you placing it also
Best regards,
Basilis -
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